Summary Report for:
43-9022.00 - Word Processors and Typists
Use word processor, computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Sample of reported job titles: Administrative Assistant, Clerk Typist, Customer Service Representative, Office Manager, Program Assistant, Project Assistant, Receptionist, Secretary, Typist, Word Processor
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Check completed work for spelling, grammar, punctuation, and format.
- Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Gather, register, and arrange the material to be typed, following instructions.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.
- File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update and delete documents.
- Print and make copies of work.
- Keep records of work performed.
- Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
- Collate pages of reports and other documents prepared.
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
- Reformat documents, moving paragraphs or columns.
- Search for specific sets of stored, typed characters to make changes.
- Adjust settings for format, page layout, line spacing, and other style requirements.
- Address envelopes or prepare envelope labels, using typewriter or computer.
- Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
- Transmit work electronically to other locations.
- Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
- Transcribe stenotyped notes of court proceedings.
Tools & Technology
Tools used in this occupation:
- Desktop calculator — Desktop calculators
- Franking or postage machines — Postage marking machines; Postage meters
- Laser fax machine — Laser facsimile machines
- Paper shredding machines or accessories — Paper shredders
- Personal computers
- Photocopiers — Copy machines
- Typewriters — Electric typewriters
Technology used in this occupation:
- Accounting software — Intuit QuickBooks software
- Customer relationship management CRM software — Blackbaud CRM; Oracle Siebel CRM; Swiftpage Act!
- Data base user interface and query software — FileMaker Pro software; Microsoft Access
- Document management software — Microsoft Office SharePoint Server MOSS
- Electronic mail software — IBM Notes; Microsoft Outlook
- Enterprise resource planning ERP software — Oracle PeopleSoft
- Medical software — SRSsoft SRS EHR
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Speaking — Talking to others to convey information effectively.
- Time Management — Managing one's own time and the time of others.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Detailed Work Activities
- Verify accuracy of financial or transactional data.
- Enter information into databases or software programs.
- Proofread documents, records, or other files to ensure accuracy.
- Calculate financial data.
- Answer telephones to direct calls or provide information.
- Format digital documents, data, or images.
- Compile data or documentation.
- Sort mail.
- Operate office equipment.
- Type documents.
- Operate computers or computerized equipment.
- Record information from meetings or other formal proceedings.
- Maintain operational records.
- Distribute incoming mail.
- Maintain office equipment in proper operating condition.
- Prepare research or technical reports.
- Transcribe spoken or written information.
- Store records or related materials.
- Face-to-Face Discussions — 94% responded “Every day.”
- Spend Time Sitting — 71% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate
- Telephone — 76% responded “Every day.”
- Structured versus Unstructured Work — 66% responded “Some freedom.”
- Indoors, Environmentally Controlled — 76% responded “Every day.”
- Letters and Memos — 31% responded “Every day.”
- Contact With Others — 40% responded “Constant contact with others.”
- Work With Work Group or Team — 39% responded “Very important.”
- Electronic Mail — 64% responded “Every day.”
- Freedom to Make Decisions — 33% responded “A lot of freedom.”
- Time Pressure — 30% responded “Once a week or more but not every day.”
- Importance of Repeating Same Tasks — 37% responded “Very important.”
- Deal With External Customers — 34% responded “Important.”
- Coordinate or Lead Others — 29% responded “Important.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|70||High school diploma or equivalent|
|16||Some college, no degree|
Interest code: CE
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2014)||$17.64 hourly, $36,700 annual|
|Employment (2012)||104,000 employees|
|Projected growth (2012-2022)||Decline (-3% or lower)|
|Projected job openings (2012-2022)||3,700|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.