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Summary Report for:
49-2022.00 - Telecommunications Equipment Installers and Repairers, Except Line Installers

Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Sample of reported job titles: Central Office Technician, Install / Repair Technician, Service Technician, Installer, Telecommunications Technician, Customer Service Technician (CST), Combination Technician, Field Technician, Communications Technician, Outside Plant Technician

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Drive crew trucks to and from work areas.
  • Inspect equipment on a regular basis to ensure proper functioning.
  • Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
  • Remove and remake connections to change circuit layouts, following work orders or diagrams.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

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Tools & Technology

Tools used in this occupation:

Circuit tester — In-line modular adapters; Polarity testers
GFI circuit testers — Cable fault finders; Receptacle analyzers
Multimeters — Digital multimeters
Stripping tools — T-strippers
Voice data video cable tester — Bridge tap detectors; Modem verification units; Pocket toners; Telecom test sets

Technology used in this occupation:

Analytical or scientific software — Fluke ClearSight Analyzer; Fluke Networks TechAdvisor Field Access System
Expert system software — Fluke Networks Fluke TechEXPERT
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

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Knowledge

Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Skills

Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing — Repairing machines or systems using the needed tools.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Operation and Control — Controlling operations of equipment or systems.

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Abilities

Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

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Work Activities

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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Work Context

In an Enclosed Vehicle or Equipment — 85% responded “Every day.”
Telephone — 72% responded “Every day.”
Face-to-Face Discussions — 73% responded “Every day.”
Contact With Others — 65% responded “Constant contact with others.”
Freedom to Make Decisions — 52% responded “A lot of freedom.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 58% responded “Continually or almost continually.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 64% responded “Every day.”
Outdoors, Exposed to Weather — 67% responded “Every day.”
Deal With External Customers — 53% responded “Extremely important.”
Exposed to Contaminants — 49% responded “Every day.”

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
51   Post-secondary certificate Help
21   Associate's degree
15   High school diploma or equivalent Help

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Credentials

Find Training Find Certifications Find Licenses Find Apprenticeships

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Interests

Interest code: RIC

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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Work Values

Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Related Occupations

47-2111.00 Electricians   Bright Outlook Bright Outlook   Green Occupation
49-2021.01 Radio Mechanics
49-2094.00 Electrical and Electronics Repairers, Commercial and Industrial Equipment   Green Occupation Green
49-2095.00 Electrical and Electronics Repairers, Powerhouse, Substation, and Relay
49-2096.00 Electronic Equipment Installers and Repairers, Motor Vehicles
49-2097.00 Electronic Home Entertainment Equipment Installers and Repairers
49-2098.00 Security and Fire Alarm Systems Installers
49-9012.00 Control and Valve Installers and Repairers, Except Mechanical Door
49-9021.01 Heating and Air Conditioning Mechanics and Installers Bright Outlook Green Occupation
49-9052.00 Telecommunications Line Installers and Repairers

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Wages & Employment Trends

Median wages (2013) $26.32 hourly, $54,760 annual
State wages Local Salary Info
 
Employment (2012) 217,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 38,200
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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