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Summary Report for:
49-2011.00 - Computer, Automated Teller, and Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Sample of reported job titles: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Reassemble machines after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Align, adjust, or calibrate equipment according to specifications.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Operate machines to test functioning of parts or mechanisms.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Maintain records of equipment maintenance work or repairs.
  • Test new systems to ensure that they are in working order.
  • Complete repair bills, shop records, time cards, or expense reports.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Analyze equipment performance records to assess equipment functioning.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Train new repairers.
  • Calibrate testing instruments.

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Technology Skills

  • Calendar and scheduling software — Scheduling software
  • Configuration management software — Symantec Altiris Deployment Solution
  • Data base user interface and query software — Database software; Structured query language SQL Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology
  • Electronic mail software — Email software; IBM Notes Hot technology ; Microsoft Exchange Server Hot technology ; Microsoft Outlook Hot technology
  • Enterprise application integration software — Extensible markup language XML Hot technology ; Extensible stylesheet language XSL; IBM WebSphere Hot technology
  • Filesystem software — Symantec Norton Utilities
  • Helpdesk or call center software — Call tracking software
  • Internet browser software — Microsoft Internet Explorer; Web browser software
  • Network connectivity terminal emulation software — Terminal emulation software
  • Network security or virtual private network VPN management software — Cisco Systems VPN Client
  • Object or component oriented development software — Microsoft Visual Basic.NET
  • Office suite software — Microsoft Office
  • Operating system software — Linux Hot technology ; Microsoft Windows; UNIX Hot technology
  • Platform interconnectivity software — Microsoft Hyperterminal
  • Presentation software — Microsoft PowerPoint Hot technology
  • Program testing software — Personal computer diagnostic software
  • Spreadsheet software — Microsoft Excel Hot technology
  • Transaction security and virus protection software — Symantec Norton Antivirus; Virus detection software
  • Video conferencing software — Microsoft Office Live Meeting
  • Web page creation and editing software — Macromedia Cold Fusion
  • Web platform development software — Hypertext markup language HTML Hot technology ; JavaScript Hot technology ; Microsoft Active Server Pages ASP
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Adjustable widemouth pliers
  • Air compressors
  • Bare printed circuit boards — Field replaceable units FRU
  • Cable accessories — Cable verifiers
  • Combination wrenches
  • Computer servers
  • Delivery trucks — Armored cars
  • Desktop computers
  • Digital testers — Bit error rate testers BERT
  • Drill press or radial drill — Drill presses
  • Handguns
  • Multimeters — Digital multimeters
  • Network analyzers — Asynchronous transfer mode ATM analyzers; Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers
  • Notebook computers
  • Nut drivers
  • Ohmmeters — Digital ohmmeters
  • Oscilloscopes — Digital oscilloscopes
  • Power drills
  • Power meters — Powerline monitors
  • Protocol analyzers
  • Screwdrivers — Flathead screwdrivers
  • Signal generators — Portable signal generators; Test pattern generators
  • Soldering iron — Soldering irons
  • Stripping tools — Wire strippers
  • Vacuum cleaners — Mini vacuums
  • Voltage or current meters — Voltmeters

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Knowledge

  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Repairing — Repairing machines or systems using the needed tools.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.
  • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  • Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Speaking — Talking to others to convey information effectively.
  • Time Management — Managing one's own time and the time of others.
  • Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination — Adjusting actions in relation to others' actions.
  • Installation — Installing equipment, machines, wiring, or programs to meet specifications.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Service Orientation — Actively looking for ways to help people.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

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Work Activities

  • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

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Detailed Work Activities

  • Confer with customers or users to assess problems.
  • Reassemble equipment after repair.
  • Disassemble equipment to inspect for deficiencies.
  • Train customers in the use of products.
  • Adjust equipment to ensure optimal performance.
  • Calibrate equipment to specifications.
  • Align equipment or machinery.
  • Repair worn, damaged, or defective mechanical parts.
  • Replace worn, damaged, or defective mechanical parts.
  • Maintain inventories of materials, equipment, or products.
  • Order materials, supplies, or equipment.
  • Travel to work sites to perform installation, repair or maintenance work.
  • Install programs onto computer or computer-controlled equipment.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
  • Lubricate equipment to allow proper functioning.
  • Test mechanical equipment to ensure proper functioning.
  • Document operational activities.
  • Maintain repair or maintenance records.
  • Test mechanical systems to ensure proper functioning.
  • Analyze test or performance data to assess equipment operation.
  • Read technical information needed to perform maintenance or repairs.
  • Install electrical components, equipment, or systems.
  • Test electrical circuits or components for proper functioning.
  • Assemble mechanical components or machine parts.
  • Connect electrical components or equipment.
  • Lay cables to connect equipment.
  • Enter codes or other information into computers.
  • Maintain work equipment or machinery.
  • Train others in operational procedures.

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Work Context

  • Telephone — 94% responded “Every day.”
  • Freedom to Make Decisions
  • Electronic Mail — 87% responded “Every day.”
  • Indoors, Environmentally Controlled — 70% responded “Every day.”
  • Structured versus Unstructured Work
  • Face-to-Face Discussions — 76% responded “Every day.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 71% responded “Continually or almost continually.”
  • Time Pressure — 64% responded “Every day.”
  • Deal With External Customers — 63% responded “Extremely important.”
  • Contact With Others — 36% responded “Constant contact with others.”
  • Frequency of Decision Making — 63% responded “Every day.”
  • Importance of Being Exact or Accurate — 35% responded “Extremely important.”
  • Spend Time Standing — 40% responded “Continually or almost continually.”
  • Impact of Decisions on Co-workers or Company Results — 33% responded “Very important results.”
  • Importance of Repeating Same Tasks — 57% responded “Extremely important.”
  • Work With Work Group or Team — 21% responded “Extremely important.”
  • Physical Proximity — 40% responded “Slightly close (e.g., shared office).”
  • Duration of Typical Work Week — 81% responded “40 hours.”
  • Cramped Work Space, Awkward Positions — 26% responded “Once a week or more but not every day.”
  • Exposed to Contaminants — 28% responded “Every day.”
  • Frequency of Conflict Situations — 42% responded “Once a week or more but not every day.”
  • In an Enclosed Vehicle or Equipment — 33% responded “Every day.”
  • Coordinate or Lead Others — 26% responded “Important.”

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
33   Associate's degree
31   Post-secondary certificate Help

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Credentials

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Interests

Interest code: RCI

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Persistence — Job requires persistence in the face of obstacles.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Integrity — Job requires being honest and ethical.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Wages & Employment Trends

Median wages (2016) $17.84 hourly, $37,100 annual
State wages Local Salary Info
 
Employment (2014) 132,000 employees
Projected growth (2014-2024) Slower than average (2% to 4%) Slower than average (2% to 4%)
Projected job openings (2014-2024) 28,600
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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