Details Report for:
49-2011.00 - Computer, Automated Teller, and Office Machine Repairers
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Sample of reported job titles: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
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Category | Task |
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85 ![]() ![]() |
Core | |
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Core | |
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53 ![]() ![]() |
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52 ![]() ![]() |
Core | |
55 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Calendar and scheduling software — Scheduling software
- Configuration management software — Symantec Altiris Deployment Solution
- Data base user interface and query software — Database software; Structured query language SQL
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — Email software; IBM Notes
; Microsoft Exchange Server
; Microsoft Outlook
- Enterprise application integration software — Extensible markup language XML
; Extensible stylesheet language XSL; IBM WebSphere
- Filesystem software — Symantec Norton Utilities
- Helpdesk or call center software — Call tracking software
- Internet browser software — Microsoft Internet Explorer; Web browser software
- Network connectivity terminal emulation software — Terminal emulation software
- Network security or virtual private network VPN management software — Cisco Systems VPN Client
- Object or component oriented development software — Microsoft Visual Basic.NET
- Office suite software — Microsoft Office
- Operating system software — Linux
; Microsoft Windows
; UNIX
- Platform interconnectivity software — Microsoft Hyperterminal
- Presentation software — Microsoft PowerPoint
- Program testing software — Personal computer diagnostic software
- Spreadsheet software — Microsoft Excel
- Transaction security and virus protection software — Symantec Norton Antivirus; Virus detection software
- Video conferencing software — Microsoft Office Live Meeting
- Web page creation and editing software — Macromedia Cold Fusion
- Web platform development software — Hypertext markup language HTML
; JavaScript
; Microsoft Active Server Pages ASP
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Adjustable widemouth pliers
- Air compressors
- Bare printed circuit boards — Field replaceable units FRU
- Cable accessories — Cable verifiers
- Combination wrenches
- Computer servers
- Delivery trucks — Armored cars
- Desktop computers
- Digital testers — Bit error rate testers BERT
- Drill press or radial drill — Drill presses
- Multimeters — Digital multimeters
- Network analyzers — Asynchronous transfer mode ATM analyzers; Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers
- Notebook computers
- Nut drivers
- Ohmmeters — Digital ohmmeters
- Oscilloscopes — Digital oscilloscopes
- Power drills
- Power meters — Powerline monitors
- Protocol analyzers
- Screwdrivers — Flathead screwdrivers
- Signal generators — Portable signal generators; Test pattern generators
- Soldering iron — Soldering irons
- Stripping tools — Wire strippers
- Vacuum cleaners — Mini vacuums
- Voltage or current meters — Voltmeters
Knowledge Save Table (XLS/CSV)
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Knowledge |
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84 ![]() ![]() |
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75 ![]() ![]() |
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66 ![]() ![]() |
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52 ![]() ![]() |
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0 ![]() |
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Skills Save Table (XLS/CSV)
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Skill |
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66 ![]() ![]() |
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63 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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35 ![]() ![]() |
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22 ![]() ![]() |
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19 ![]() ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
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91 ![]() ![]() |
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84 ![]() ![]() |
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82 ![]() ![]() |
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78 ![]() ![]() |
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7 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Confer with customers or users to assess problems.
- Reassemble equipment after repair.
- Disassemble equipment to inspect for deficiencies.
- Train customers in the use of products.
- Adjust equipment to ensure optimal performance.
- Calibrate equipment to specifications.
- Align equipment or machinery.
- Repair worn, damaged, or defective mechanical parts.
- Replace worn, damaged, or defective mechanical parts.
- Maintain inventories of materials, equipment, or products.
- Order materials, supplies, or equipment.
- Travel to work sites to perform installation, repair or maintenance work.
- Install programs onto computer or computer-controlled equipment.
- Clean equipment, parts, or tools to repair or maintain them in good working order.
- Lubricate equipment to allow proper functioning.
- Test mechanical equipment to ensure proper functioning.
- Document operational activities.
- Maintain repair or maintenance records.
- Test mechanical systems to ensure proper functioning.
- Analyze test or performance data to assess equipment operation.
- Read technical information needed to perform maintenance or repairs.
- Install electrical components, equipment, or systems.
- Test electrical circuits or components for proper functioning.
- Assemble mechanical components or machine parts.
- Connect electrical components or equipment.
- Lay cables to connect equipment.
- Enter codes or other information into computers.
- Maintain work equipment or machinery.
- Train others in operational procedures.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Three: Medium Preparation Needed |
Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. |
Related Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants. |
SVP Range | (6.0 to < 7.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
100 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
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67 ![]() ![]() |
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61 ![]() ![]() |
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28 ![]() ![]() |
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17 ![]() ![]() |
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6 ![]() ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
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87 ![]() ![]() |
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82 ![]() ![]() |
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78 ![]() ![]() |
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77 ![]() ![]() |
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55 ![]() ![]() |
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48 ![]() ![]() |
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45 ![]() ![]() |
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26 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
15-1232.00 | Computer User Support Specialists ![]() |
17-3023.00 | Electrical and Electronic Engineering Technologists and Technicians |
27-4011.00 | Audio and Video Technicians ![]() |
27-4012.00 | Broadcast Technicians |
49-2021.00 | Radio, Cellular, and Tower Equipment Installers and Repairers |
49-2022.00 | Telecommunications Equipment Installers and Repairers, Except Line Installers |
49-2091.00 | Avionics Technicians |
49-2097.00 | Audiovisual Equipment Installers and Repairers |
49-2098.00 | Security and Fire Alarm Systems Installers ![]() |
49-9031.00 | Home Appliance Repairers |
Wages & Employment Trends
Median wages (2019) | $19.01 hourly, $39,530 annual |
State wages | |
Local wages | |
Employment (2019) | 112,300 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 10,600 |
State trends | |
Top industries (2019) | Wholesale Trade (30% employed in this sector)
Retail Trade (25%)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.