How do they match: First-Line Supervisors of Gambling Services Workers

  • Floor Person
  • Key Person
  • Slot Floor Person
  • Slot Key Person
  • Slot Machine Floor Person
  • Slot Machine Key Person

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Determine how many gaming tables to open each day and schedule staff accordingly.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

  • Communicate with management or other staff to resolve problems.
  • Hire personnel.
  • Manage budgets for personal services operations.
  • Train service staff.