How do they match: First-Line Supervisors of Gambling Services Workers

  • First-Line Supervisors of Gambling Services Workers

  • Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Greet customers and ask about the quality of service they are receiving.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Report customer-related incidents occurring in gaming areas to supervisors.

  • Develop plans for programs or services.
  • Greet customers, patrons, or visitors.
  • Manage budgets for personal services operations.
  • Resolve customer complaints or problems.
  • Respond to customer inquiries.
  • Supervise service workers.
  • Train service staff.