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Summary Report for:
29-2071.00 - Medical Records and Health Information Technicians

Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system.

Sample of reported job titles: Coder, Health Information Clerk, Health Information Specialist, Health Information Technician (Health Information Tech), Medical Records Analyst, Medical Records Clerk, Medical Records Coordinator, Medical Records Director, Medical Records Technician (Medical Records Tech), Registered Health Information Technician (RHIT)

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
  • Process patient admission or discharge documents.
  • Transcribe medical reports.
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Identify, compile, abstract, and code patient data, using standard classification systems.
  • Release information to persons or agencies according to regulations.
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
  • Prepare statistical reports, narrative reports, or graphic presentations of information, such as tumor registry data for use by hospital staff, researchers, or other users.
  • Post medical insurance billings.
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
  • Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department.
  • Compile medical care and census data for statistical reports on diseases treated, surgery performed, or use of hospital beds.
  • Train medical records staff.
  • Process and prepare business or government forms.
  • Consult classification manuals to locate information about disease processes.
  • Develop in-service educational materials.

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Technology Skills

  • Accounting software — Billing software; NDCMedisoft; QMSoftware Receivables Management; Siemens Soarian Financials
  • Analytical or scientific software — Minitab Hot technology ; SAS Hot technology ; SPSS Hot technology ; StataCorp Stata Hot technology
  • Calendar and scheduling software — MD Synergy Medical Appointment Scheduling; Scheduling software; Siemens Soarian Scheduling
  • Categorization or classification software — 3M Encoder; American Medical Association CodeManager; Computerized indexing systems; DRG grouping software
  • Data base reporting software — Microsoft SQL Server Reporting Services Hot technology ; SAP Crystal Reports Hot technology ; SoftMed ChartRelease
  • Data base user interface and query software — Data entry software Hot technology ; Fox Meadows ChartingPlus; Microsoft Access Hot technology ; Purkinje Dossier (see all 7 examples)
  • Document management software — Fox Meadows Accent Data Manager; Hyland Software OnBase; SoftMed ChartLocater; SoftMed ChartReserve (see all 6 examples)
  • Electronic mail software — Email software; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — SAP Business Objects Hot technology
  • Expert system software — Information Resource Products Clinical Coding Expert
  • Graphics or photo imaging software — Graphics software; Microsoft Visio Hot technology
  • Information retrieval or search software — Coding database software
  • Internet browser software — Web browser software
  • Medical software — Epic Systems Hot technology ; Medical condition coding software Hot technology ; Medical procedure coding software Hot technology ; MEDITECH software Hot technology (see all 39 examples)
  • Office suite software — Corel WordPerfect; Microsoft Office
  • Optical character reader OCR or scanning software — Scantron imaging software
  • Presentation software — Microsoft PowerPoint Hot technology
  • Spreadsheet software — IBM Lotus 1-2-3; Microsoft Excel Hot technology
  • Transaction security and virus protection software — Encoder software
  • Voice recognition software — Cyber Records MediChart Express; ScanSoft Naturally Speaking; Speech recognition software; Voice dictation software
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Bar code reader equipment — Barcode scanners
  • Compact disc CD or labeling printers — Label printers
  • Desktop calculator — 10-key calculators
  • Desktop computers
  • Dictation machines — Dictaphones
  • Encoder decoder equipment — Encoders
  • Laser fax machine — Laser facsimile machines
  • Laser printers
  • Light stylus — Light pens
  • Magnetic stripe readers and encoders — Credit card processing machines
  • Medical charting systems components or accessories — Barcode attachment equipment
  • Microfiche or microfilm viewer components or accessories — Microfiche viewing machines; Microfilm viewing machines
  • Notebook computers
  • Optical character recognition systems — Optical readers and writers
  • Paper shredding machines or accessories — Paper shredders
  • Personal computers
  • Postal scales
  • Premise branch exchange PBX systems — Switchboards
  • Scanners — Flat-top scanners
  • Special purpose telephones — Multi-line telephone systems
  • Tablet computers
  • Touch screen monitors
  • Typewriters

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Knowledge

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Skills

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Speaking — Talking to others to convey information effectively.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

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Detailed Work Activities

  • Monitor medical facility activities to ensure adherence to standards or regulations.
  • Process healthcare paperwork.
  • Perform clerical work in medical settings.
  • Enter patient or treatment data into computers.
  • Maintain medical facility records.
  • Present medical research reports.
  • Process medical billing information.
  • Record patient medical histories.
  • Manage healthcare operations.
  • Supervise medical support personnel.
  • Prepare official health documents or records.
  • Train caregivers or other non-medical personnel.
  • Maintain medical or professional knowledge.
  • Prepare healthcare training materials.

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Work Context

  • Importance of Being Exact or Accurate — 74% responded “Extremely important.”
  • Importance of Repeating Same Tasks — 78% responded “Extremely important.”
  • Indoors, Environmentally Controlled — 86% responded “Every day.”
  • Spend Time Sitting — 66% responded “Continually or almost continually.”
  • Face-to-Face Discussions — 60% responded “Every day.”
  • Telephone — 65% responded “Every day.”
  • Work With Work Group or Team — 43% responded “Extremely important.”
  • Contact With Others — 42% responded “Contact with others most of the time.”
  • Electronic Mail — 67% responded “Every day.”
  • Structured versus Unstructured Work — 53% responded “Some freedom.”
  • Freedom to Make Decisions — 44% responded “Some freedom.”
  • Time Pressure — 40% responded “Every day.”
  • Spend Time Making Repetitive Motions — 39% responded “Continually or almost continually.”
  • Frequency of Decision Making — 56% responded “Every day.”
  • Impact of Decisions on Co-workers or Company Results — 37% responded “Important results.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 36% responded “Every day.”
  • Coordinate or Lead Others — 42% responded “Important.”
  • Deal With External Customers — 25% responded “Extremely important.”
  • Letters and Memos — 31% responded “Never.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 38% responded “Continually or almost continually.”
  • Physical Proximity — 56% responded “Slightly close (e.g., shared office).”

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
48   High school diploma or equivalent Help
21   Some college, no degree
20   Associate's degree

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Credentials

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Interests

Interest code: CE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Persistence — Job requires persistence in the face of obstacles.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages (2015) $17.84 hourly, $37,110 annual
State wages Local Salary Info
 
Employment (2014) 189,000 employees
Projected growth (2014-2024) Much faster than average (14% or higher) Much faster than average (14% or higher)
Projected job openings (2014-2024) 71,200
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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