- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Occupations with related tasks Save Table: XLSX CSV
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Hold mail for customers who are away from delivery locations.
- Record address changes and redirect mail for those addresses.
- Return incorrectly addressed mail to senders.
- Register, certify, and insure parcels and letters.
- Scan labels on letters or parcels to confirm receipt.
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- Sign for cash-on-delivery and registered mail before leaving the post office.
- Turn in money and receipts collected along mail routes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Maintain accurate records of deliveries.
- Bundle mail in preparation for delivery or transportation to relay boxes.
- Answer customers' questions about postal services and regulations.
- Provide customers with change of address cards and other forms.
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
- Enter change of address orders into computers that process forwarding address stickers.
- Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
- Sell stamps and money orders.
- Complete forms that notify publishers of address changes.
- Meet schedules for the collection and return of mail.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Hold mail for customers who are away from delivery locations.
- Record address changes and redirect mail for those addresses.
- Return incorrectly addressed mail to senders.
- Register, certify, and insure parcels and letters.
- Direct items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment.
- Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
- Distribute incoming mail into the correct boxes or pigeonholes.
- Cancel letter or parcel post stamps by hand.
- Accept and check containers of mail from large volume mailers, couriers, and contractors.
- Clear jams in sorting equipment.
- Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
- Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
- Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
- Move containers of mail, using equipment, such as forklifts and automated "trains".
- Open and label mail containers.
- Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
- Rewrap soiled or broken parcels.
- Train new workers.
- Dump sacks of mail onto conveyors for culling and sorting.
- Search directories to find correct addresses for redirected mail.
- Weigh articles to determine required postage.
- Direct items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment.
- Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
- Distribute incoming mail into the correct boxes or pigeonholes.
- Cancel letter or parcel post stamps by hand.
- Accept and check containers of mail from large volume mailers, couriers, and contractors.
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
- Seal or open envelopes, by hand or by using machines.
- Mail merchandise samples or promotional literature in response to requests.
- Wrap packages or bundles by hand, or by using tying machines.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
- Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
- Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
- Operate embossing machines or typewriters to make corrections, additions, and changes to address plates.
- Inspect mail machine output for defects and determine how to eliminate causes of any defects.
- Remove from machines printed materials, such as labeled articles, postmarked envelopes or tape, and folded sheets.
- Release packages or letters to customers upon presentation of written notices or other identification.
- Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
- Answer inquiries regarding shipping or mailing policies.
- Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
- Contact delivery or courier services to arrange delivery of letters and parcels.
- Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
- Clear jams in sortation equipment.
- Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
- Read production orders to determine types and sizes of items scheduled for printing and mailing.
- Sell mail products, and accept payment for products and mailing charges.
- Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.
- Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines.
- Stamp dates and times of receipt of incoming mail.
- Add ink, fill paste reservoirs, and change machine ribbons when necessary.
- Use equipment, such as forklifts and automated "trains," to move containers of mail.
- Fold letters or circulars and insert them in envelopes.
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
- Seal or open envelopes, by hand or by using machines.
- Mail merchandise samples or promotional literature in response to requests.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Keep a current record of staff members' whereabouts and availability.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Open, sort, and distribute incoming mail.
- Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
- Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
- Obtain signatures and payments, or arrange for recipients to make payments.
- Record information, such as items received and delivered and recipients' responses to messages.
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
- Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
- Sort items to be delivered according to the delivery route.
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Unload and sort items collected along delivery routes.
- Plan and follow the most efficient routes for delivering goods.
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
- Use telephone to deliver verbal messages.
- Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
- Unload goods from large trucks, and load them onto smaller delivery vehicles.
- Open, sort, and distribute incoming mail.
- Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
- Route correspondence to other departments for reply.
- Prepare records for shipment by certified mail.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Compile data pertinent to manufacture of special products for customers.
- Type acknowledgment letters to persons sending correspondence.
- Complete form letters in response to requests or problems identified by correspondence.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
- Obtain written authorization to access required medical information.
- Route correspondence to other departments for reply.
- Prepare records for shipment by certified mail.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
- Compute, record, and proofread data and other information, such as records or reports.
- Complete work schedules, manage calendars, and arrange appointments.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Inventory and order materials, supplies, and services.
- Deliver messages and run errands.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Process and prepare documents, such as business or government forms and expense reports.
- Monitor and direct the work of lower-level clerks.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Train other staff members to perform work activities, such as using computer applications.
- Count, weigh, measure, or organize materials.
- Make travel arrangements for office personnel.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Perform clerical tasks, such as answering phones or distributing mail.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
- File, type, or operate standard office machines.
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
- Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
- Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
- Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
- Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
- Prepare reports summarizing daily transactions and earnings for individual customer accounts.
- Perform clerical tasks, such as answering phones or distributing mail.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Check completed work for spelling, grammar, punctuation, and format.
- File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
- Print and make copies of work.
- Transmit work electronically to other locations.
- Address envelopes or prepare envelope labels, using typewriter or computer.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
- Gather, register, and arrange the material to be typed, following instructions.
- Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
- Keep records of work performed.
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
- Search for specific sets of stored, typed characters to make changes.
- Collate pages of reports and other documents.
- Reformat documents, moving paragraphs or columns.
- Adjust settings for format, page layout, line spacing, and other style requirements.
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
- Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
- Manage schedules and set dates, times, and locations for meetings and appointments.
- Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
- Transcribe stenotyped notes of court proceedings.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare responses to correspondence containing routine inquiries.
- Greet visitors and determine whether they should be given access to specific individuals.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Provide clerical support to other departments.
- Attend meetings to record minutes.
- Process payroll information.
- Interpret administrative and operating policies and procedures for employees.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
- Compile, transcribe, and distribute minutes of meetings.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Route statements for mailing or over-the-counter delivery to customers.
- Verify accuracy of billing data and revise any errors.
- Resolve discrepancies in accounting records.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Operate typing, adding, calculating, or billing machines.
- Post stop-payment notices to prevent payment of protested checks.
- Verify signatures and required information on checks.
- Keep records of invoices and support documents.
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
- Contact customers to obtain or relay account information.
- Monitor equipment to ensure proper operation.
- Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
- Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
- Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
- Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
- Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
- Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
- Take orders for imprinted checks.
- Encode and cancel checks, using bank machines.
- Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
- Update manuals when rates, rules, or regulations are amended.
- Estimate market value of products or services.
- Review compiled data on operating costs and revenues to set rates.
- Match statements with batches of canceled checks by account numbers.
- Answer inquiries regarding rates, routing, or procedures.
- Compile reports of cost factors, such as labor, production, storage, and equipment.
- Create billing documents, shipping labels, credit memorandums, or credit forms.
- Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Route statements for mailing or over-the-counter delivery to customers.
