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Details Report for:
39-1021.01 - Spa Managers

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Sample of reported job titles: Assistant Spa Director, Assistant Spa Manager, Associate Spa Director, Director of Spa and Guest Experience, Manager Massage Department, Salon Manager, Salon/Spa Manager, Spa Director, Spa Manager, Spa Manager/Owner and Certified Massage Therapist

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Tasks  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings

Tasks   Save Table (XLS/CSV)


Importance
Category Task
92   Core Respond to customer inquiries or complaints.
91   Core Schedule guest appointments.
89   Core Maintain client databases.
85   Core Coordinate facility schedules to maximize usage and efficiency.
80   Core Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
79   Core Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
78   Core Plan or direct spa services and programs.
78   Core Develop or implement marketing strategies.
77   Core Sell products, services, or memberships.
77   Core Recruit, interview, or hire employees.
77   Core Assess employee performance and suggest ways to improve work.
76   Core Inventory products and order new supplies.
76   Core Establish spa budgets and financial goals.
76   Core Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
74   Core Train staff in the use or sale of products, programs, or activities.
73   Core Participate in continuing education classes to maintain current knowledge of industry.
70   Core Direct facility maintenance or repair.
69   Core Verify staff credentials, such as educational and certification requirements.
69   Core Schedule staff or supervise scheduling.
68   Core Check spa equipment to ensure proper functioning.
66   Core Develop staff service or retail goals and guide staff in goal achievement.

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
85   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
82   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
80   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
73   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
67   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
64   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
61   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
60   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
56   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
46   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
45   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
39   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
39   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
35   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
30   Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
21   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
21   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
18   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
17   Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
17   Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
17   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
14   Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
12   Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
11   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
  Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
 Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
 Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
 History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

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Skills   Save Table (XLS/CSV)


Importance
Skill
75   Coordination — Adjusting actions in relation to others' actions.
75   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
75   Speaking — Talking to others to convey information effectively.
72   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
72   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
72   Service Orientation — Actively looking for ways to help people.
72   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
69   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
69   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
69   Persuasion — Persuading others to change their minds or behavior.
69   Time Management — Managing one's own time and the time of others.
63   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
63   Instructing — Teaching others how to do something.
60   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
60   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
60   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
60   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
56   Negotiation — Bringing others together and trying to reconcile differences.
56   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
53   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
53   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
50   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
44   Mathematics — Using mathematics to solve problems.
41   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
38   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
25   Operation and Control — Controlling operations of equipment or systems.
25   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
22   Technology Design — Generating or adapting equipment and technology to serve user needs.
16   Operations Analysis — Analyzing needs and product requirements to create a design.
13   Programming — Writing computer programs for various purposes.
10   Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  Science — Using scientific rules and methods to solve problems.
 Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
75   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
75   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
72   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
72   Speech Clarity — The ability to speak clearly so others can understand you.
72   Speech Recognition — The ability to identify and understand the speech of another person.
66   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
66   Written Comprehension — The ability to read and understand information and ideas presented in writing.
63   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
60   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
60   Written Expression — The ability to communicate information and ideas in writing so others will understand.
56   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
56   Near Vision — The ability to see details at close range (within a few feet of the observer).
53   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
50   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
50   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
47   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
47   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
44   Far Vision — The ability to see details at a distance.
44   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
41   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
38   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
38   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
38   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
35   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
35   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
31   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
31   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
28   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
25   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
25   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
22   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
22   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
22   Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
22   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
22   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
22   Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
22   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
19   Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
19   Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
19   Speed of Limb Movement — The ability to quickly move the arms and legs.
16   Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
16   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
16   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
16   Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
  Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Sound Localization — The ability to tell the direction from which a sound originated.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
89   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitor operational quality or safety.
85   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
85   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
84   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
84   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
81   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
80   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
80   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
80   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
80   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Resolve customer complaints or problems.
79   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
79   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
78   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
78   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Maintain professional knowledge or certifications.
77   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
77   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
77   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Arrange facility schedules.
  • Schedule appointments.
76   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Assign duties or work schedules to employees.
  • Manage budgets for personal services operations.
  • Supervise service workers.
75   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Evaluate employee performance.
75   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Develop plans for programs or services.
71   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Sell products or services.
70   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Inspect equipment to ensure proper functioning.
70   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Verify patron or staff credentials.
69   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
68   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
65   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
65   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
63   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Maintain supply or equipment inventories.
  • Order materials, supplies, or equipment.
63   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Train service staff.
62   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
62   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
61   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Perform human resources activities.
59   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
57   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain client information or service records.
  • Maintain financial or account records.
52   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
39   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
38   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
23   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
19   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
17   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
13   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

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Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


100     Constant contact with others
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


97     Every day
Telephone — How often do you have telephone conversations in this job?


90     Every day
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


83     Extremely important
17     Very important
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


73     Every day
27     Once a week or more but not every day
Deal With External Customers — How important is it to work with external customers or the public in this job?


83     Extremely important
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


22     Very important
17     Important
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


83     Every day
14     Never
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


33     A lot of freedom
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


41     Moderately close (at arm's length)
Electronic Mail — How often do you use electronic mail in this job?


18     Once a week or more but not every day
13     Never
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


27     Extremely important
47     Very important
26     Important
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


36     A lot of freedom
30     Some freedom
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


33     High responsibility
19     Limited responsibility
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


32     High responsibility
26     Limited responsibility
Time Pressure — How often does this job require the worker to meet strict deadlines?


27     Every day
18     Once a week or more but not every day
20     Once a year or more but not every month
Spend Time Sitting — How much does this job require sitting?


13     Continually or almost continually
35     More than half the time
39     About half the time
13     Less than half the time
Duration of Typical Work Week — Number of hours typically worked in one week.


17     40 hours
32     Less than 40 hours
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


15     Extremely important
34     Very important
32     Important
13     Fairly important
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


14     Once a week or more but not every day
68     Once a month or more but not every week
Letters and Memos — How often does the job require written letters and memos?


13     Every day
26     Once a week or more but not every day
28     Once a month or more but not every week
33     Once a year or more but not every month
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


72     Once a month or more but not every week
11     Once a year or more but not every month
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


28     Continually or almost continually
35     About half the time
14     Less than half the time
Spend Time Standing — How much does this job require standing?


17     More than half the time
55     About half the time
29     Less than half the time
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


11     Extremely competitive
32     Moderately competitive
35     Not at all competitive
Spend Time Walking and Running — How much does this job require walking and running?


30     About half the time
56     Less than half the time
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


11     Continually or almost continually
23     More than half the time
11     About half the time
52     Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


16     Serious
26     Not serious at all
Degree of Automation — How automated is the job?


27     Moderately automated
43     Slightly automated
27     Not at all automated
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


14     Every day
14     Once a month or more but not every week
17     Once a year or more but not every month
Public Speaking — How often do you have to perform public speaking in this job?


29     Once a month or more but not every week
27     Once a year or more but not every month
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


14     Continually or almost continually
25     Less than half the time
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


21     Once a week or more but not every day
79     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


13     Less than half the time
74     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


23     Once a month or more but not every week
76     Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


13     Once a year or more but not every month
76     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


90     Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


13     Once a week or more but not every day
87     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


39     Less than half the time
61     Never
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


86     Never
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


96     Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


93     Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


13     Once a year or more but not every month
87     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


13     Less than half the time
87     Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


94     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


93     Never
Work Schedules — How regular are the work schedules for this job?


96     Regular (established routine, set schedule)
Exposed to High Places — How often does this job require exposure to high places?


96     Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


96     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


100     Never
Exposed to Radiation — How often does this job require exposure to radiation?


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


100     Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


100     Not important at all
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


100     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
Not available Post-secondary certificate Help
Not available Associate's degree
Not available Bachelor's degree

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Credentials

Find Training Find Certifications Find Licenses

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
100   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
67   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
39   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
17   Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
 Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
94   Integrity — Job requires being honest and ethical.
93   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
92   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
88   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
88   Initiative — Job requires a willingness to take on responsibilities and challenges.
87   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
86   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
85   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
85   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
81   Persistence — Job requires persistence in the face of obstacles.
79   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
76   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
76   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
75   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
72   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
72   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
78   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
72   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
67   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
67   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
58   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

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Wages & Employment Trends

Median wages data collected from First-Line Supervisors of Personal Service Workers.
Employment data collected from First-Line Supervisors of Personal Service Workers.
Industry data collected from First-Line Supervisors of Personal Service Workers.

Median wages (2013) $16.97 hourly, $35,300 annual
State wages Local Salary Info
 
Employment (2012) 252,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 74,300
State trends Employment Trends
 
Top industries (2012)
Self-Employed (42% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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