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Summary Report for:
11-9111.00 - Medical and Health Services Managers

Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Sample of reported job titles: Clinical Director, Health Information Management Corporate Director, Health Information Management Director, Health Manager, Mental Health Program Manager, Nurse Manager, Nursing Director, Office Manager, Practice Administrator, Program Manager

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Develop and implement organizational policies and procedures for the facility or medical unit.
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Establish objectives and evaluative or operational criteria for units they manage.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Develop instructional materials and conduct in-service and community-based educational programs.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
  • Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.

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Technology Skills

  • Accounting software — Intuit QuickBooks Hot technology ; Sage 50 Accounting Hot technology
  • Analytical or scientific software — Minitab Hot technology ; Relative Values for Physicians; SAS Hot technology ; SPSS Hot technology (see all 8 examples)
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology ; Oracle Business Intelligence Enterprise Edition Hot technology ; Qlik Tech QlikView Hot technology
  • Calendar and scheduling software — AcuStaf; API Healthcare ActiveStaffer; e-MDs Schedule
  • Categorization or classification software — American Medical Association CodeManager; ColorSoft AutoMatch; Yost Engineering CodeSearch Pro; Yost Engineering EpiCoder (see all 6 examples)
  • Charting software — e-MDs Chart
  • Communications server software — IBM Domino Hot technology
  • Compliance software — 3DGrid HIPAA Checkup; Yost Engineering EPStaffCheck
  • Customer relationship management CRM software — Salesforce software Hot technology
  • Data base management system software — Apache Hadoop Hot technology ; Apache Pig Hot technology
  • Data base reporting software — SAP Crystal Reports Hot technology
  • Data base user interface and query software — Blackboard Hot technology ; Dental Common Access System DENCAS; Microsoft Access Hot technology ; Structured query language SQL Hot technology (see all 6 examples)
  • Desktop publishing software — Microsoft Publisher Hot technology
  • Development environment software — Integrated development environment IDE software Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Current procedural terminology CPT software; e-MDs DocMan; Nuance PaperPort Professional
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Exchange Server Hot technology ; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — Oracle Hyperion Hot technology ; Oracle JD Edwards EnterpriseOne Hot technology ; Oracle PeopleSoft Hot technology ; SAP Business Objects Hot technology (see all 5 examples)
  • Graphics or photo imaging software — Adobe Systems Adobe Flash Hot technology ; ConceptDraw; Microsoft Visio Hot technology
  • Human resources software — Human resource management software HRMS Hot technology
  • Information retrieval or search software — LexisNexis Hot technology
  • Internet browser software — Web browser software
  • Inventory management software
  • Map creation software — Geographic information system GIS software Hot technology
  • Materials requirements planning logistics and supply chain software — Bed Management Suite; TeleTracking PreAdmit-Tracking
  • Medical software — Epic Systems Hot technology ; MedFORCE Technologies WorkFLOW; Medical procedure coding software Hot technology ; MEDITECH software Hot technology (see all 22 examples)
  • Office suite software — Microsoft Office
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Contract management software; Microsoft Project Hot technology ; Microsoft SharePoint Hot technology ; Oracle Primavera Enterprise Project Portfolio Management Hot technology
  • Sales and marketing software — Google AdWords Hot technology
  • Spreadsheet software — Google Sheets; Microsoft Excel Hot technology
  • Transaction security and virus protection software — ArticSoft FileAssurity
  • Web page creation and editing software — Facebook Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Desktop computers
  • Notebook computers — Laptop computers
  • Personal computers
  • Scanners

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Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Skills

  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Service Orientation — Actively looking for ways to help people.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Instructing — Teaching others how to do something.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Persuasion — Persuading others to change their minds or behavior.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Operations Analysis — Analyzing needs and product requirements to create a design.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

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Detailed Work Activities

  • Develop computer or information systems.
  • Maintain operational records.
  • Evaluate employee performance.
  • Supervise employees.
  • Conduct employee training programs.
  • Implement organizational process or policy changes.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational policies or programs.
  • Hire personnel.
  • Recruit personnel.
  • Direct financial operations.
  • Prepare operational budgets.
  • Maintain knowledge of current developments in area of expertise.
  • Manage human resources activities.
  • Prepare operational progress or status reports.
  • Prepare staff schedules or work assignments.
  • Liaise between departments or other groups to improve function or communication.
  • Develop organizational goals or objectives.
  • Develop procedures to evaluate organizational activities.
  • Monitor performance of organizational members or partners.
  • Monitor resources.
  • Analyze risks to minimize losses or damages.
  • Monitor facilities or operational systems.
  • Advise others on legal or regulatory compliance matters.
  • Inspect condition or functioning of facilities or equipment.
  • Manage operations, research, or logistics projects.
  • Coordinate operational activities with external stakeholders.

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Work Context

  • Electronic Mail — 100% responded “Every day.”
  • Telephone — 96% responded “Every day.”
  • Face-to-Face Discussions — 92% responded “Every day.”
  • Indoors, Environmentally Controlled — 96% responded “Every day.”
  • Importance of Being Exact or Accurate — 58% responded “Extremely important.”
  • Time Pressure — 62% responded “Every day.”
  • Contact With Others — 58% responded “Constant contact with others.”
  • Spend Time Sitting — 44% responded “Continually or almost continually.”
  • Work With Work Group or Team — 60% responded “Very important.”
  • Letters and Memos — 52% responded “Once a week or more but not every day.”
  • Structured versus Unstructured Work — 58% responded “Some freedom.”
  • Importance of Repeating Same Tasks — 40% responded “Extremely important.”
  • Freedom to Make Decisions — 46% responded “Some freedom.”
  • Coordinate or Lead Others — 52% responded “Very important.”
  • Duration of Typical Work Week — 54% responded “More than 40 hours.”
  • Frequency of Decision Making — 33% responded “Every day.”
  • Responsibility for Outcomes and Results — 40% responded “High responsibility.”
  • Deal With External Customers — 42% responded “Very important.”
  • Spend Time Making Repetitive Motions — 42% responded “More than half the time.”
  • Impact of Decisions on Co-workers or Company Results — 42% responded “Moderate results.”
  • Level of Competition — 40% responded “Moderately competitive.”
  • Degree of Automation — 48% responded “Moderately automated.”
  • Frequency of Conflict Situations — 38% responded “Once a week or more but not every day.”
  • Deal With Unpleasant or Angry People — 46% responded “Once a month or more but not every week.”
  • Responsible for Others' Health and Safety — 38% responded “Moderate responsibility.”

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Job Zone

Title Job Zone Five: Extensive Preparation Needed
Education Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
Related Experience Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.
Job Training Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.
Job Zone Examples These occupations often involve coordinating, training, supervising, or managing the activities of others to accomplish goals. Very advanced communication and organizational skills are required. Examples include librarians, lawyers, astronomers, biologists, clergy, surgeons, and veterinarians.
SVP Range (8.0 and above)

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Education


Percentage of Respondents
Education Level Required
65   Bachelor's degree
19   Associate's degree
12   Master's degree

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Credentials

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Interests

Interest code: ECS

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Integrity — Job requires being honest and ethical.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Persistence — Job requires persistence in the face of obstacles.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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Wages & Employment Trends

Median wages (2016) $46.41 hourly, $96,540 annual
State wages Local Salary Info
 
Employment (2014) 333,000 employees
Projected growth (2014-2024) Much faster than average (14% or higher) Much faster than average (14% or higher)
Projected job openings (2014-2024) 140,500
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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