Medical and Health Services Managers

Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Sample of reported job titles: Clinical Director, Health Information Management Corporate Director, Health Information Management Director, Health Manager, Mental Health Program Manager, Nurse Manager, Nursing Director

Occupation-Specific Information

Tasks

  • Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Direct or conduct recruitment, hiring, and training of personnel.
  • Develop and implement organizational policies and procedures for the facility or medical unit.
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Establish work schedules and assignments for staff, according to workload, space, and equipment availability.
  • Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
  • Establish objectives and evaluative or operational criteria for units managed.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Develop instructional materials and conduct in-service and community-based educational programs.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
  • Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.

back to top

Technology Skills

  • Access software — Citrix cloud computing software
  • Accounting software — Fund accounting software; Intuit QuickBooks Hot technology ; Sage 50 Accounting
  • Analytical or scientific software — Expert Health Data Programming Vitalnet; IBM SPSS Statistics Hot technology ; Relative Values for Physicians; SAS statistical software; 4 more
  • Backup or archival software — Veritas NetBackup
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology ; MicroStrategy Hot technology ; Oracle Business Intelligence Enterprise Edition Hot technology ; Qlik Tech QlikView Hot technology ; 1 more
  • Calendar and scheduling software — AcuStaf; API Healthcare ActiveStaffer; e-MDs Schedule
  • Categorization or classification software — American Medical Association CodeManager; ColorSoft AutoMatch; Yost Engineering ABN Assistant; Yost Engineering CodeSearch Pro; 2 more
  • Charting software — e-MDs Chart
  • Cloud-based data access and sharing software — Google Drive Hot technology ; Microsoft SharePoint Hot technology
  • Communications server software — IBM Domino
  • Compliance software — 3DGrid HIPAA Checkup; Yost Engineering EPStaffCheck
  • Computer aided design CAD software Hot technology — Autodesk Revit Hot technology
  • Customer relationship management CRM software — Blackbaud The Raiser's Edge; Salesforce software Hot technology
  • Data base management system software — Apache Hadoop Hot technology ; Apache Pig Hot technology ; Teradata Database Hot technology
  • Data base reporting software — Microsoft SQL Server Reporting Services SSRS; SAP Crystal Reports Hot technology
  • Data base user interface and query software — Blackboard software; Microsoft SQL Server Hot technology ; Structured query language SQL Hot technology ; Yardi software Hot technology ; 5 more
  • Desktop publishing software — Microsoft Publisher
  • Development environment software — Apache Maven; Integrated development environment IDE software Hot technology ; Microsoft Visual Basic Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Current procedural terminology CPT software; e-MDs DocMan; Nuance PaperPort Professional
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technology
  • Enterprise application integration software — Microsoft SQL Server Integration Services SSIS Hot technology
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics Hot technology ; Oracle Hyperion Hot technology ; Oracle JD Edwards EnterpriseOne Hot technology ; Oracle PeopleSoft Hot technology ; 3 more
  • Enterprise system management software — IBM Power Systems software
  • Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials
  • Geographic information system — Geographic information system GIS software Hot technology
  • Graphics or photo imaging software — ConceptDraw; SmugMug Flickr Hot technology ; Trimble SketchUp Pro Hot technology
  • Human resources software — Human resource management software HRMS; Oracle Taleo Hot technology
  • Information retrieval or search software — LexisNexis
  • Internet browser software — Web browser software
  • Inventory management software
  • Materials requirements planning logistics and supply chain software — Bed Management Suite; TeleTracking PreAdmit-Tracking
  • Medical software — Epic Systems Hot technology ; Healthcare common procedure coding system HCPCS Hot technology ; Henry Schein Dentrix Hot technology ; Medical condition coding software Hot technology ; 18 more
  • Object or component oriented development software — R Hot technology
  • Office suite software — Microsoft Office Hot technology
  • Operating system software — Microsoft Windows Hot technology
  • Presentation software — Microsoft PowerPoint Hot technology
  • Process mapping and design software — Microsoft Visio Hot technology
  • Project management software — Contract management software; Microsoft Project Hot technology ; Microsoft Teams; Oracle Primavera Enterprise Project Portfolio Management Hot technology
  • Sales and marketing software — Google AdWords Hot technology ; Marketo Marketing Automation Hot technology
  • Spreadsheet software — Google Sheets; Microsoft Excel Hot technology
  • Transaction security and virus protection software — ArticSoft FileAssurity
  • Video conferencing software — Cisco Webex; Google Meet
  • Web page creation and editing software — Facebook Hot technology ; LinkedIn Hot technology ; Social media sites Hot technology
  • Word processing software — Google Docs Hot technology ; Microsoft Word Hot technology
Hot technology Hot Technologies are requirements frequently included in employer job postings.

back to top

Occupational Requirements

Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

back to top

Detailed Work Activities

back to top

Work Context

back to top

Experience Requirements

Job Zone

Title
Job Zone Five: Extensive Preparation Needed
Education
Most of these occupations require graduate school. For example, they may require a master's degree, and some require a Ph.D., M.D., or J.D. (law degree).
Related Experience
Extensive skill, knowledge, and experience are needed for these occupations. Many require more than five years of experience. For example, surgeons must complete four years of college and an additional five to seven years of specialized medical training to be able to do their job.
Job Training
Employees may need some on-the-job training, but most of these occupations assume that the person will already have the required skills, knowledge, work-related experience, and/or training.
Job Zone Examples
These occupations often involve coordinating, training, supervising, or managing the activities of others to accomplish goals. Very advanced communication and organizational skills are required. Examples include pharmacists, lawyers, astronomers, biologists, clergy, neurologists, and veterinarians.
SVP Range
Over 4 years of preparation (8.0 and above)

back to top

Training & Credentials

State training
Local training
Certifications
State licenses
Apprenticeships
Have a career path or location in mind? Visit Apprenticeship.gov external site to find apprenticeship opportunities near you.

back to top

Worker Requirements

Skills

  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Service Orientation — Actively looking for ways to help people.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Instructing — Teaching others how to do something.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Persuasion — Persuading others to change their minds or behavior.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Operations Analysis — Analyzing needs and product requirements to create a design.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

back to top

Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

back to top

Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 65%
     
    responded: Bachelor’s degree required
  • 19%
     
    responded: Associate’s degree required
  • 12%
     
    responded: Master’s degree requiredmore info

back to top

Worker Characteristics

Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

back to top

Interests

Interest code: ECS
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

back to top

Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

back to top

Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Integrity — Job requires being honest and ethical.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Persistence — Job requires persistence in the face of obstacles.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

back to top

Workforce Characteristics

Wages & Employment Trends

Median wages (2021)
$48.72 hourly, $101,340 annual
State wages
Local wages
Employment (2020)
429,800 employees
Projected growth (2020-2030)
Much faster than average (15% or higher)
Projected job openings (2020-2030)
51,800
State trends
Top industries (2020)

Source: Bureau of Labor Statistics 2021 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

back to top

Job Openings on the Web

State job openings
Local job openings

back to top

More Information

back to top

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

back to top