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Details Report for:
43-3071.00 - Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Sample of reported job titles: Teller, Customer Service Representative (CSR), Bank Teller, Member Services Representative, Account Representative, Customer Relationship Specialist, Customer Service Associate (CSA), Personal Banking Representative, Roving Teller, Teller Coordinator

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
99   Core Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
98   Core Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
98   Core Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
97   Core Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
96   Core Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
95   Core Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
93   Core Order a supply of cash to meet daily needs.
91   Core Receive and count daily inventories of cash, drafts, and travelers' checks.
91   Core Prepare and verify cashier's checks.
88   Core Sort and file deposit slips and checks.
88   Core Carry out special services for customers, such as ordering bank cards and checks.
88   Core Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
88   Core Identify transaction mistakes when debits and credits do not balance.
87   Core Arrange monies received in cash boxes and coin dispensers according to denomination.
85   Core Resolve problems or discrepancies concerning customers' accounts.
85   Core Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
83   Core Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
77   Core Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
92   Supplemental Process and maintain records of customer loans.
92   Supplemental Count, verify, and post armored car deposits.
88   Supplemental Monitor bank vaults to ensure cash balances are correct.
82   Supplemental Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
80   Supplemental Perform clerical tasks such as typing, filing, and microfilm photography.
79   Supplemental Issue checks to bond owners in settlement of transactions.
77   Supplemental Compute financial fees, interest, and service charges.
73   Supplemental Quote unit exchange rates, following daily international rate sheets or computer displays.
73   Supplemental Prepare work schedules for staff.
65   Supplemental Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Alarm systems — Teller alarms; Vault security alarms
Check endorsing machines — Check encoders; Official check imprinters
Check writing machines — Checkwriters
Laser printers — Document printers
Mainframe console or dumb terminals — Teller terminals
Microfilm cameras — Filmers
Money counting machines — Currency counters
Multi function printers — Check validation printers; Journal printers; Passbook printers
Point of sale POS receipt printers — Receipt printers
Videoconferencing systems — Online video terminals

Technology used in this occupation:

Accounting software — Information Technology Incorporated Premier Teller; Southern Data Systems TellerPro
Customer relationship management CRM software — M&I Data Services software
Data base user interface and query software — Total Turnkey Solutions E-Vision
Document management software — Hyland Software OnBase; ISCheck software
Electronic mail software — Email software; Microsoft Outlook
Enterprise resource planning ERP software — Jack Henry & Associates Vertex
Internet browser software
Office suite software — Microsoft Office software
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

See all 27 T2 categories

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
91   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
71   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
68   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
61   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
60   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
60   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
58   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
54   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
50   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
45   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
42   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
36   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
35   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
34   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
28   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
27   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
22   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
21   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
15   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
13   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
12   Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
 Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
 Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

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Skills   Save Table (XLS/CSV)


Importance
Skill
63   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60   Speaking — Talking to others to convey information effectively.
56   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
56   Mathematics — Using mathematics to solve problems.
56   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
56   Service Orientation — Actively looking for ways to help people.
53   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
50   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
47   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
44   Coordination — Adjusting actions in relation to others' actions.
44   Instructing — Teaching others how to do something.
44   Time Management — Managing one's own time and the time of others.
41   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
38   Persuasion — Persuading others to change their minds or behavior.
35   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
35   Negotiation — Bringing others together and trying to reconcile differences.
31   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
28   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
28   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
25   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
19   Operation and Control — Controlling operations of equipment or systems.
13   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  Operations Analysis — Analyzing needs and product requirements to create a design.
  Programming — Writing computer programs for various purposes.
  Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
  Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
  Science — Using scientific rules and methods to solve problems.
 Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 Equipment Selection — Determining the kind of tools and equipment needed to do a job.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.
 Technology Design — Generating or adapting equipment and technology to serve user needs.
 Troubleshooting — Determining causes of operating errors and deciding what to do about it.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
72   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
69   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
69   Speech Clarity — The ability to speak clearly so others can understand you.
69   Speech Recognition — The ability to identify and understand the speech of another person.
63   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
63   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
60   Near Vision — The ability to see details at close range (within a few feet of the observer).
56   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
56   Written Expression — The ability to communicate information and ideas in writing so others will understand.
53   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
53   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
53   Written Comprehension — The ability to read and understand information and ideas presented in writing.
50   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
47   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
47   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
47   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
44   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
41   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
41   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
38   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
38   Far Vision — The ability to see details at a distance.
35   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
35   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
35   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
35   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
35   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
31   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
28   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
25   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
25   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25   Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
22   Speed of Limb Movement — The ability to quickly move the arms and legs.
19   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
19   Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
19   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
16   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
16   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
16   Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
10   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
  Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
  Sound Localization — The ability to tell the direction from which a sound originated.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
82   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Enter information into databases or software programs.
78   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Obtain personal or financial information about customers or applicants.
75   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
74   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Respond to customer problems or complaints.
69   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
65   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
65   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Calculate costs of goods or services.
61   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
60   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Prepare cash for deposit or disbursement.
  • Verify accuracy of financial or transactional data.
58   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
55   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
54   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
53   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain financial or account records.
52   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Sell products or services.
51   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Explain regulations, policies, or procedures.
50   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
50   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
49   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
49   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
48   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Execute sales or other financial transactions.
  • File documents or records.
  • Issue documentation or identification to customers or employees.
  • Prepare business correspondence.
  • Send information, materials or documentation.
  • Type documents.
47   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
43   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
43   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
40   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
40   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
38   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
36   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
34   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
32   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
32   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Prepare employee work schedules.
31   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
31   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Calculate financial data.
30   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
28   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
25   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
23   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Collect deposits, payments or fees.
  • Order materials, supplies, or equipment.
17   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
11   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
10   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Work Context   Save Table (XLS/CSV)


Context
Work Context
99   Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
99   Telephone — How often do you have telephone conversations in this job?
96   Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
91   Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
91   Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
84   Deal With External Customers — How important is it to work with external customers or the public in this job?
81   Work With Work Group or Team — How important is it to work with others in a group or team in this job?
78   Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
77   Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
76   Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
76   Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
72   Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
70   Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
69   Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
69   Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
68   Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
66   Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
64   Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
61   Spend Time Standing — How much does this job require standing?
60   Electronic Mail — How often do you use electronic mail in this job?
59   Time Pressure — How often does this job require the worker to meet strict deadlines?
57   Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
57   Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
57   Spend Time Sitting — How much does this job require sitting?
53   Letters and Memos — How often does the job require written letters and memos?
49   Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
48   Degree of Automation — How automated is the job?
43   Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
39   Duration of Typical Work Week — Number of hours typically worked in one week.
38   Spend Time Walking and Running — How much does this job require walking and running?
29   Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
20   Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
20   Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
18   Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
16   Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
14   Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
14   Public Speaking — How often do you have to perform public speaking in this job?
12   In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
11   Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
11   Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
  Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
  Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
  Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
  Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
  Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
  Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
  Work Schedules — How regular are the work schedules for this job?
  Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
  Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
  Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
 Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
 Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
 Exposed to High Places — How often does this job require exposure to high places?
 Exposed to Radiation — How often does this job require exposure to radiation?
 Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
 In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
 Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
83   High school diploma or equivalent Help
11   Post-secondary certificate Help
  Some college, no degree

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Credentials

Find Training Find Certifications Find Apprenticeships

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
95   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
28   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
17   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
 Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
89   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
88   Integrity — Job requires being honest and ethical.
87   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
85   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
83   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
79   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
78   Initiative — Job requires a willingness to take on responsibilities and challenges.
78   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
74   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
70   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
69   Persistence — Job requires persistence in the face of obstacles.
67   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
67   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
63   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
59   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
56   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
83   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
67   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
45   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
39   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
33   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
22   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

29-2071.00 Medical Records and Health Information Technicians Bright Outlook
31-9095.00 Pharmacy Aides
43-3011.00 Bill and Account Collectors Bright Outlook
43-4031.03 License Clerks
43-4051.00 Customer Service Representatives Bright Outlook   Green Occupation Green
43-4081.00 Hotel, Motel, and Resort Desk Clerks   Bright Outlook Bright Outlook  
43-4111.00 Interviewers, Except Eligibility and Loan
43-4141.00 New Accounts Clerks
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2013) $12.21 hourly, $25,390 annual
State wages Local Salary Info
 
Employment (2012) 545,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 259,800
State trends Employment Trends
 
Top industries (2012)
Finance and Insurance (99% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs Job Banks

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Tellers external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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