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Details Report for:
43-5031.00 - Police, Fire, and Ambulance Dispatchers

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Sample of reported job titles: Dispatcher, Communications Operator, Public Safety Dispatcher, Communications Officer, Police Dispatcher, Telecommunicator, Communications Specialist, 911 Dispatcher, Communications Supervisor, Emergency Communications Dispatcher

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
96   Core Question callers to determine their locations, and the nature of their problems to determine type of response needed.
95   Core Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
94   Core Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
94   Core Record details of calls, dispatches, and messages.
93   Core Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
90   Core Maintain access to, and security of, highly sensitive materials.
90   Core Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
89   Core Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
85   Core Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
83   Core Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
82   Core Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
80   Core Learn material and pass required tests for certification.
78   Core Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
76   Core Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
74   Core Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
90   Supplemental Provide emergency medical instructions to callers.
90   Supplemental Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
74   Supplemental Operate and maintain mobile dispatch vehicles and equipment.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Automatic call distributor ACD — Automatic call distributing ACD consoles
Conversation recording units — Digital recording equipment
Desktop computers
Intercom systems
Mainframe computers
Mainframe console or dumb terminals — Mainframe terminals
Notebook computers — Mobile data computers
Personal computers
Premise branch exchange PBX systems — Switchboards
Radio frequency scanners — Radio scanners
Special purpose telephones — Multi-line telephone systems
Telecommunication devices TDD or teletypewriters TTY for the physically challenged — Telecommunication devices TDD
Teletype input devices — Teletype terminals
Two way radios — Base station radios

Technology used in this occupation:

Data base user interface and query software — 911 system information databases; Law enforcement information databases; National Crime Information Center NCIC database; National Law Enforcement Telecommunications System NLETS
Helpdesk or call center software — Computer aided dispatch CAD software; Spillman Technologies Spillman Computer-Aided Dispatch CAD
Internet browser software — Web browser software
Word processing software — Corel WordPerfect software; Microsoft Word

See all T2 categories and examples

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
89   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
85   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
82   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
73   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
70   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
68   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
65   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
57   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
54   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
52   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
49   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
43   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
36   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
31   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
27   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
25   Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
24   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
23   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
22   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
18   Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
10   Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
  Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Skills   Save Table (XLS/CSV)


Importance
Skill
81   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
78   Speaking — Talking to others to convey information effectively.
63   Coordination — Adjusting actions in relation to others' actions.
63   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
63   Service Orientation — Actively looking for ways to help people.
63   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
60   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
60   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
56   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
56   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
56   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53   Time Management — Managing one's own time and the time of others.
53   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
50   Instructing — Teaching others how to do something.
47   Persuasion — Persuading others to change their minds or behavior.
41   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
41   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
41   Negotiation — Bringing others together and trying to reconcile differences.
41   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
41   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
38   Operation and Control — Controlling operations of equipment or systems.
38   Operations Analysis — Analyzing needs and product requirements to create a design.
31   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
28   Mathematics — Using mathematics to solve problems.
28   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
25   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
22   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
22   Programming — Writing computer programs for various purposes.
16   Technology Design — Generating or adapting equipment and technology to serve user needs.
13   Science — Using scientific rules and methods to solve problems.
  Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
  Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  Repairing — Repairing machines or systems using the needed tools.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
81   Speech Recognition — The ability to identify and understand the speech of another person.
78   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
78   Speech Clarity — The ability to speak clearly so others can understand you.
75   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
75   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
72   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
69   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
66   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60   Near Vision — The ability to see details at close range (within a few feet of the observer).
60   Written Comprehension — The ability to read and understand information and ideas presented in writing.
60   Written Expression — The ability to communicate information and ideas in writing so others will understand.
56   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
56   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
53   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
53   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
53   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
53   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
50   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
47   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
47   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
44   Far Vision — The ability to see details at a distance.
44   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
41   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
38   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
38   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
35   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
35   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
35   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
35   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
31   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
31   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
28   Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
25   Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
22   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
22   Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
22   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
16   Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
13   Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
13   Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
10   Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
10   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
10   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
  Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
  Sound Localization — The ability to tell the direction from which a sound originated.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Speed of Limb Movement — The ability to quickly move the arms and legs.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
95   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Search files, databases or reference materials to obtain needed information.
91   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain call records.
91   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Enter information into databases or software programs.
90   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Confer with coworkers to coordinate work activities.
  • Relay information between personnel.
  • Report maintenance or equipment problems to appropriate personnel.
87   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
86   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
84   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Answer telephones to direct calls or provide information.
81   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
81   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
78   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
77   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Maintain current knowledge related to work activities.
72   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
71   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Discuss goods or services information with customers or patrons.
69   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Refer customers to appropriate personnel.
69   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitor alarm systems.
  • Monitor equipment operation to ensure proper functioning.
64   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
63   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
63   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
59   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
58   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
56   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
54   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
47   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
46   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
45   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
44   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
44   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
43   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Operate communications equipment or systems.
43   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
40   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coordinate operational activities.
40   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
39   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
39   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
34   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
28   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Adjust office equipment to ensure proper operation.
27   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
25   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
20   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Maintain security.
16   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
13   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
12   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Operate vehicles or material-moving equipment.

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Work Context   Save Table (XLS/CSV)


Context
Work Context
100   Telephone — How often do you have telephone conversations in this job?
99   Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
98   Deal With External Customers — How important is it to work with external customers or the public in this job?
97   Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
96   Spend Time Sitting — How much does this job require sitting?
95   Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
95   Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
95   Work With Work Group or Team — How important is it to work with others in a group or team in this job?
94   Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
91   Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
91   Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
90   Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
88   Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
86   Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
85   Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
82   Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
81   Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
80   Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
79   Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
77   Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
69   Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
68   Duration of Typical Work Week — Number of hours typically worked in one week.
68   Time Pressure — How often does this job require the worker to meet strict deadlines?
66   Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
62   Letters and Memos — How often does the job require written letters and memos?
61   Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
60   Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
59   Electronic Mail — How often do you use electronic mail in this job?
54   Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
44   Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
40   Degree of Automation — How automated is the job?
39   Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
31   Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
27   Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
26   Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
25   Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
16   Public Speaking — How often do you have to perform public speaking in this job?
16   Spend Time Standing — How much does this job require standing?
13   Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
12   Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
11   Work Schedules — How regular are the work schedules for this job?
  In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
  Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
  Spend Time Walking and Running — How much does this job require walking and running?
  Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
  Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
  Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
  Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
  Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
  Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
  Exposed to Radiation — How often does this job require exposure to radiation?
  In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
  Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
  Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
  Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
  Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
 Exposed to High Places — How often does this job require exposure to high places?

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

There are 2 recognized apprenticeable specialties associated with this occupation:
Alarm Operator; Telecommunicator

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information external site website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship external site website.

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Education


Percentage of Respondents
Education Level Required
76   High school diploma or equivalent
19   Some college, no degree
  Bachelor's degree

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
95   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
50   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
39   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
28   Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
 Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
99   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
94   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
92   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
92   Integrity — Job requires being honest and ethical.
91   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
89   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
87   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
79   Persistence — Job requires persistence in the face of obstacles.
78   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
78   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
74   Initiative — Job requires a willingness to take on responsibilities and challenges.
72   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
71   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
70   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
69   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
50   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
83   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
83   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
50   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
50   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
47   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
45   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

13-1041.02 Licensing Examiners and Inspectors
27-4013.00 Radio Operators
29-2071.00 Medical Records and Health Information Technicians Bright Outlook
33-9031.00 Gaming Surveillance Officers and Gaming Investigators
43-4051.00 Customer Service Representatives Bright Outlook Green Occupation
43-4111.00 Interviewers, Except Eligibility and Loan
43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance   Green Occupation Green
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive   Bright Outlook Bright Outlook  
53-2022.00 Airfield Operations Specialists

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Wages & Employment Trends

National

Median wages (2012) $17.45 hourly, $36,300 annual
Employment (2012) 99,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 36,000
Top industries (2012)
Government (87% employed in this sector)

State & National

          CareerOneStop

Source: Bureau of Labor Statistics 2012 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs
for Police, Fire, and Ambulance Dispatchers

          mySkills myFuture

State & National Job Banks

          CareerOneStop

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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