Summary Report for:
11-3021.00 - Computer and Information Systems Managers
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
Sample of reported job titles: Computing Services Director, Data Processing Manager, Director of Application Development, Information Systems Director (IS Director), Information Systems Manager (IS Manager), Information Systems Supervisor (IS Supervisor), Information Technology Director (IT Director), Information Technology Manager (IT Manager), MIS Director (Management Information Systems Director), Technical Services Manager
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Review project plans to plan and coordinate project activity.
- Manage backup, security and user help systems.
- Develop and interpret organizational goals, policies, and procedures.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Stay abreast of advances in technology.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support for computer problems.
- Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Evaluate data processing proposals to assess project feasibility and requirements.
- Control operational budget and expenditures.
- Review and approve all systems charts and programs prior to their implementation.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
- Prepare and review operational reports or project progress reports.
- Purchase necessary equipment.
Tools & Technology
Tools used in this occupation:
- Access servers
- Computer servers — File servers; Mid-range computers; Netware servers; Web servers (see all 7 examples)
- Computer tool kits
- Floppy drives
- Hard disk drives
- High end computer servers — Workstations
- Inkjet printers
- Integrated services digital network ISDN access devices — Robot automation tool
- Laser fax machine — Laser facsimile machines
- Laser printers
- Mainframe computers
- Network analyzers
- Network interface cards — Network interface cards NIC
- Network routers
- Network switches
- Peripheral controller cards — Industry standard architecture/peripheral component interconnect ISA/PCI cards
- Personal computers
- Print servers
- Punches or nail sets or drifts — Punchdown tools
- Teleconference equipment — Teleconferencing equipment
Technology used in this occupation:
- Access software — Citrix software; Mac HelpMate
- Accounting software — Billing software
- Administration software — SolarWinds software
- Application server software — BEA WebLogic Server; Microsoft Windows Server; Progress OpenEdge Application Server
- Backup or archival software — Backup and archival software
- Business intelligence and data analysis software — IBM Cognos Business Intelligence
- Calendar and scheduling software — Microsoft Entourage
- Charting software — Microsoft Office Visio
- Compliance software — Pilgrim Software Pilgrim SmartSolve software; SOX COBIT
- Customer relationship management CRM software — Microsoft Business Contact Manager; Microsoft Dynamics CRM; Oracle Siebel Server Sync; Performance Solutions Technology ManagePro (see all 6 examples)
- Data base management system software — AlphaFour software; Microsoft SQL Server; Oracle software; Progress OpenEdge Fathom Replication software (see all 5 examples)
- Data base reporting software — Hyperion software; SAP BusinessObjects Crystal Reports
- Data base user interface and query software — Langlais Computer Consultants CalMan; Microsoft Access; Oracle DBMS; Structured query language SQL (see all 5 examples)
- Desktop publishing software — Adobe Systems Adobe Distiller
- Development environment software — C; K2 Business Process Automation; Microsoft Visual Basic; Progress OpenEdge ABL (see all 10 examples)
- Electronic mail software — Microsoft Exchange; Microsoft Outlook; Pegasus software; QUALCOMM Eudora (see all 5 examples)
- Enterprise application integration software — Extensible markup language XML; Progress Sonic ESB
- Enterprise resource planning ERP software — Microsoft Dynamics AX; Microsoft Dynamics NAV; Oracle JD Edwards OneWorld; Oracle PeopleSoft (see all 6 examples)
- Filesystem software — Ftp program software; Samba; Symantec Veritas File System; Symantec Veritas Volume Manager
- Financial analysis software — Financial planning software
- Graphical user interface development software — Tk software
- Graphics or photo imaging software — Graphics editor software; Graphics software
- Helpdesk or call center software — Help desk software
- Internet browser software — Microsoft Internet Explorer *; Netscape Navigator; Web browser software
- LAN software
- Music or sound editing software — Apple GarageBand
- Network conferencing software — Microsoft Office SharePoint Server MOSS
- Network connectivity terminal emulation software — Telnet programs software; Zephyr EXTRA! Terminal Emulation
- Network monitoring software — Dartware InterMapper; Performance monitoring tools
- Network operation system software — Microsoft Windows NT; Novell network software
- Network security and virtual private network VPN equipment software — Firewall software
- Object or component oriented development software — Borland Paradox; C++; Microsoft SQL Server Reporting Services SSRS; Python (see all 7 examples)
- Object oriented data base management software — Microsoft Visual FoxPro
- Office suite software — Corel Office Suite; Microsoft Office software
- Operating system software — Apple Macintosh OS/X; Linux; Microsoft Windows; Shell script (see all 5 examples)
- Platform interconnectivity software — IBM iSeries Access
- Portal server software — iPlanet Web Server software; Plumtree software
- Presentation software — Apple iWork Keynote; Microsoft PowerPoint
- Project management software — Microsoft Project; Oracle Primavera Systems software
- Spreadsheet software — Apple iWork Numbers; Microsoft Excel
- Video creation and editing software — Apple iMovie
- WAN switching software and firmware — Cisco Systems WAN Manager
- Web page creation and editing software — Microsoft Front Page; Web authoring software
- Wireless software — Mobile wireless network infrastructure software
- Word processing software — Apple iWork Pages; Microsoft Word
* Software developed by a government agency and/or distributed as freeware or shareware.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination — Adjusting actions in relation to others' actions.
- Speaking — Talking to others to convey information effectively.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Instructing — Teaching others how to do something.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Time Management — Managing one's own time and the time of others.
- Negotiation — Bringing others together and trying to reconcile differences.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Operations Analysis — Analyzing needs and product requirements to create a design.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Persuasion — Persuading others to change their minds or behavior.
- Service Orientation — Actively looking for ways to help people.
- Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Speech Clarity — The ability to speak clearly so others can understand you.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Detailed Work Activities
- Advise customers on technical or procedural issues.
- Direct organizational operations, projects, or services.
- Develop operating strategies, plans, or procedures.
- Analyze data to inform operational decisions or activities.
- Confer with organizational members to accomplish work activities.
- Develop organizational goals or objectives.
- Develop organizational policies or programs.
- Conduct employee training programs.
- Evaluate employee performance.
- Maintain knowledge of current developments in area of expertise.
- Manage operations, research, or logistics projects.
- Manage organizational or project budgets.
- Hire personnel.
- Prepare operational progress or status reports.
- Recruit personnel.
- Recommend organizational process or policy changes.
- Analyze data to determine project feasibility.
- Develop computer or information systems.
- Resolve employee or contractor problems.
- Determine resource needs.
- Purchase materials, equipment, or other resources.
- Coordinate operational activities with external stakeholders.
- Electronic Mail — 99% responded “Every day.”
- Telephone — 99% responded “Every day.”
- Indoors, Environmentally Controlled — 89% responded “Every day.”
- Face-to-Face Discussions
- Structured versus Unstructured Work — 68% responded “A lot of freedom.”
- Contact With Others — 55% responded “Constant contact with others.”
- Freedom to Make Decisions — 52% responded “A lot of freedom.”
- Spend Time Sitting — 51% responded “Continually or almost continually.”
- Impact of Decisions on Co-workers or Company Results — 45% responded “Very important results.”
- Importance of Being Exact or Accurate — 54% responded “Very important.”
- Duration of Typical Work Week — 57% responded “More than 40 hours.”
- Frequency of Decision Making — 44% responded “Once a week or more but not every day.”
- Work With Work Group or Team — 55% responded “Extremely important.”
- Coordinate or Lead Others — 39% responded “Extremely important.”
- Time Pressure — 50% responded “Once a week or more but not every day.”
- Responsibility for Outcomes and Results — 40% responded “Very high responsibility.”
- Importance of Repeating Same Tasks — 37% responded “Very important.”
- Consequence of Error — 30% responded “Very serious.”
- Level of Competition — 39% responded “Moderately competitive.”
- Frequency of Conflict Situations — 46% responded “Once a month or more but not every week.”
- Deal With External Customers — 44% responded “Important.”
- Letters and Memos — 44% responded “Once a month or more but not every week.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 37% responded “Continually or almost continually.”
|Title||Job Zone Four: Considerable Preparation Needed|
|Education||Most of these occupations require a four-year bachelor's degree, but some do not.|
|Related Experience||A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.|
|Job Training||Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.|
|Job Zone Examples||Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, art directors, and cost estimators.|
|SVP Range||(7.0 to < 8.0)|
Percentage of Respondents
|Education Level Required|
|Not available||Bachelor's degree|
|Not available||Master's degree|
|Not available||Some college, no degree|
This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines:
Interest code: ECI
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Persistence — Job requires persistence in the face of obstacles.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Wages & Employment Trends
|Median wages (2014)||$61.37 hourly, $127,640 annual|
|Employment (2012)||333,000 employees|
|Projected growth (2012-2022)||Faster than average (15% to 21%)|
|Projected job openings (2012-2022)||97,100|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Computer and Information Systems Managers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.