11-3021.00 - Computer and Information Systems Managers

Updated 2010

Summary Report for:
11-3021.00 - Computer and Information Systems Managers

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

Sample of reported job titles: Information Technology Manager (IT Manager), Information Technology Director (IT Director), Information Systems Director (IS Director), Data Processing Manager, MIS Director (Management Information Systems Director), Information Systems Manager (IS Manager), Information Systems Supervisor (IS Supervisor), Computing Services Director, Director of Application Development, Technical Services Manager

View report: Summary Details Custom

Tasks

Review project plans to plan and coordinate project activity.
Manage backup, security and user help systems.
Develop and interpret organizational goals, policies, and procedures.
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Stay abreast of advances in technology.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Provide users with technical support for computer problems.
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Evaluate data processing proposals to assess project feasibility and requirements.

Tools & Technology

Tools used in this occupation:

Computer servers — File servers; Mid-range computers; Netware servers; Web servers

Facsimile machines — Fax Machines

Floppy drives

High end computer servers — Workstations

Network analyzers

Technology used in this occupation:

Customer relationship management CRM software — Microsoft Business Contact Manager; Microsoft Dynamics CRM; Oracle Siebel Server Sync; Performance Solutions Technology ManagePro

Development environment software — C; K2 Business Process Automation; Microsoft Visual Basic; Progress OpenEdge ABL

Enterprise resource planning ERP software — Infor ERP Baan; Microsoft Dynamics AX; Microsoft Dynamics NAV; Oracle E-Business Suite

Object or component oriented development software — Borland Paradox; C++; Microsoft SQL Server Reporting Services SSRS; Practical extraction and reporting language Perl

Web platform development software — Hypertext markup language HTML; JavaScript; Progress WebSpeed Workshop; Ruby on Rails *

* Software developed by a government agency and/or distributed as freeware or shareware.

Knowledge

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Skills

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Coordination — Adjusting actions in relation to others' actions.

Speaking — Talking to others to convey information effectively.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Abilities

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Speech Clarity — The ability to speak clearly so others can understand you.

Work Activities

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Work Context

Electronic Mail — How often do you use electronic mail in this job?

Telephone — How often do you have telephone conversations in this job?

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?

Spend Time Sitting — How much does this job require sitting?

Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?

Job Zone

Title	Job Zone Four: Considerable Preparation Needed
Education	Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.
SVP Range	(7.0 to < 8.0)

There are 2 recognized apprenticeable specialties associated with this occupation:
IT Project Manager; IT Project Manager

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship website.

Education

Percentage of Respondents	Education Level Required
Not available	Bachelor's degree
Not available	Master's degree
Not available	Some college, no degree

This occupation may require a background in the following science, technology, engineering, and mathematics (STEM) educational disciplines:

Computer Science — Computer and Information Sciences, General; Computer Science; Information Science/Studies; Management Information Systems, General

Interests

Interest code: ECI

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity — Job requires being honest and ethical.

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Work Values

Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

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27-2012.05	Technical Directors/Managers

Wages & Employment Trends

National

Median wages (2012)	$58.15 hourly, $120,950 annual
Employment (2010)	308,000 employees
Projected growth (2010-2020)	Average (10% to 19%)
Projected job openings (2010-2020)	102,800
Top industries (2010)	Professional, Scientific, and Technical Services Finance and Insurance

State & National

Source: Bureau of Labor Statistics 2012 wage data and 2010-2020 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2010-2020). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Computer and Information Systems Managers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2012-13 Edition.

Summary Report for: 11-3021.00 - Computer and Information Systems Managers