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Summary Report for:
35-3041.00 - Food Servers, Nonrestaurant

Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.

Sample of reported job titles: Diet Aide, Dietary Aide, Dietary Assistant, Dietary Service Aide, Food Service Assistant, Food Service Worker, Room Server, Room Service Server, Server, Tray Server

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Examine trays to ensure that they contain required items. See more occupations related to this task.
  • Place food servings on plates or trays according to orders or instructions. See more occupations related to this task.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed. See more occupations related to this task.
  • Load trays with accessories such as eating utensils, napkins, or condiments. See more occupations related to this task.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities. See more occupations related to this task.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed. See more occupations related to this task.
  • Take food orders and relay orders to kitchens or serving counters so they can be filled. See more occupations related to this task.
  • Carry food, silverware, or linen on trays or use carts to carry trays. See more occupations related to this task.
  • Determine where patients or patrons would like to eat their meals and help them get situated. See more occupations related to this task.
  • Prepare food items, such as sandwiches, salads, soups, or beverages. See more occupations related to this task.
  • Remove trays and stack dishes for return to kitchen after meals are finished. See more occupations related to this task.
  • Stock service stations with items such as ice, napkins, or straws. See more occupations related to this task.
  • Record amounts and types of special food items served to customers. See more occupations related to this task.
  • Total checks, present them to customers, and accept payment for services. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Carbonated beverage dispenser — Carbonated beverage dispensers See more occupations related to this tool.
  • Commercial use blenders — Blenders See more occupations related to this tool.
  • Commercial use coffee or iced tea makers — Commercial coffeemakers See more occupations related to this tool.
  • Commercial use cutlery — Carving knives; Chefs' knives See more occupations related to this tool.
  • Commercial use dishwashers — Commercial dishwashers; Commercial glasswashers See more occupations related to this tool.
  • Commercial use food slicers — Slicing machines See more occupations related to this tool.
  • Commercial use food warmers — Steam tables See more occupations related to this tool.
  • Commercial use toasters — Toasters See more occupations related to this tool.
  • Desktop calculator — 10-key calculators See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Ice dispensers — Ice-making machines See more occupations related to this tool.
  • Non carbonated beverage dispenser — Juice dispensers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS computer terminals See more occupations related to this tool.
  • Touch screen monitors See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — CBORD Nutrition Service Suite; Picis CareSuite Dietary Manager See more occupations related to this technology.
  • Enterprise resource planning ERP software — Capital Codeworks MenuMax See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.

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Work Activities

  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.

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Detailed Work Activities

  • Process customer bills or payments. See more occupations related to this activity.
  • Assist customers with seating arrangements. See more occupations related to this activity.
  • Cook foods. See more occupations related to this activity.
  • Arrange food for serving. See more occupations related to this activity.
  • Record operational or production data. See more occupations related to this activity.
  • Monitor food services operations to ensure procedures are followed. See more occupations related to this activity.
  • Clean tableware. See more occupations related to this activity.
  • Stock serving stations or dining areas with food or supplies. See more occupations related to this activity.
  • Communicate dining or order details to kitchen personnel. See more occupations related to this activity.
  • Move equipment, supplies or food to required locations. See more occupations related to this activity.
  • Collect dirty dishes or other tableware. See more occupations related to this activity.

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Work Context

  • Contact With Others — 87% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Standing — 61% responded “Continually or almost continually.” See more occupations related to this work context.
  • Face-to-Face Discussions — 77% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 48% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 81% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 49% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 46% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 41% responded “Very important.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 49% responded “Continually or almost continually.” See more occupations related to this work context.
  • Telephone — 60% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 57% responded “Extremely important.” See more occupations related to this work context.
  • Physical Proximity — 37% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 40% responded “High responsibility.” See more occupations related to this work context.
  • Freedom to Make Decisions — 45% responded “Some freedom.” See more occupations related to this work context.
  • Time Pressure — 47% responded “Every day.” See more occupations related to this work context.
  • Exposed to Minor Burns, Cuts, Bites, or Stings — 51% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 46% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 61% responded “Some freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 43% responded “Very important.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 32% responded “Continually or almost continually.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 45% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 34% responded “Important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 39% responded “Important results.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 44% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
Not available Less than high school diploma
Not available High school diploma or equivalent Help
Not available Some college, no degree

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Credentials

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Interests

Interest code: SRE

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.

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Work Styles

  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.57 hourly, $19,900 annual
State wages Local Salary Info
 
Employment (2012) 241,000 employees
Projected growth (2012-2022) Faster than average (15% to 21%) Faster than average (15% to 21%)
Projected job openings (2012-2022) 119,100
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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