Summary Report for:
35-3041.00 - Food Servers, Nonrestaurant
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.
Sample of reported job titles: Diet Aide, Dietary Aide, Dietary Assistant, Dietary Service Aide, Food Service Assistant, Food Service Worker, Room Server, Room Service Server, Server, Tray Server
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Examine trays to ensure that they contain required items.
- Place food servings on plates or trays according to orders or instructions.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Stock service stations with items such as ice, napkins, or straws.
- Record amounts and types of special food items served to customers.
- Total checks, present them to customers, and accept payment for services.
Tools & Technology
Tools used in this occupation:
- Carbonated beverage dispenser — Carbonated beverage dispensers
- Commercial use blenders — Blenders
- Commercial use coffee or iced tea makers — Commercial coffeemakers
- Commercial use cutlery — Carving knives; Chefs' knives
- Commercial use dishwashers — Commercial dishwashers; Commercial glasswashers
- Commercial use food slicers — Slicing machines
- Commercial use food warmers — Steam tables
- Commercial use toasters — Toasters
- Desktop calculator — 10-key calculators
- Desktop computers
- Ice dispensers — Ice-making machines
- Non carbonated beverage dispenser — Juice dispensers
- Personal computers
- Point of sale POS terminal — Point of sale POS computer terminals
- Touch screen monitors
Technology used in this occupation:
- Data base user interface and query software — CBORD Nutrition Service Suite; Picis CareSuite Dietary Manager
- Enterprise resource planning ERP software — Capital Codeworks MenuMax
- Office suite software — Microsoft Office software
- Operating system software — Microsoft Windows
- Point of sale POS software
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation — Actively looking for ways to help people.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities
- Process customer bills or payments.
- Assist customers with seating arrangements.
- Cook foods.
- Arrange food for serving.
- Record operational or production data.
- Monitor food services operations to ensure procedures are followed.
- Clean tableware.
- Stock serving stations or dining areas with food or supplies.
- Communicate dining or order details to kitchen personnel.
- Move equipment, supplies or food to required locations.
- Collect dirty dishes or other tableware.
- Contact With Others — 87% responded “Constant contact with others.”
- Spend Time Standing — 61% responded “Continually or almost continually.”
- Face-to-Face Discussions — 77% responded “Every day.”
- Work With Work Group or Team — 48% responded “Extremely important.”
- Indoors, Environmentally Controlled — 81% responded “Every day.”
- Spend Time Walking and Running — 49% responded “Continually or almost continually.”
- Spend Time Bending or Twisting the Body — 46% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 41% responded “Very important.”
- Spend Time Making Repetitive Motions — 49% responded “Continually or almost continually.”
- Telephone — 60% responded “Every day.”
- Deal With External Customers — 57% responded “Extremely important.”
- Physical Proximity — 37% responded “Moderately close (at arm's length).”
- Responsible for Others' Health and Safety — 40% responded “High responsibility.”
- Freedom to Make Decisions — 45% responded “Some freedom.”
- Time Pressure — 47% responded “Every day.”
- Exposed to Minor Burns, Cuts, Bites, or Stings — 51% responded “Every day.”
- Frequency of Decision Making — 46% responded “Every day.”
- Structured versus Unstructured Work — 61% responded “Some freedom.”
- Coordinate or Lead Others — 43% responded “Very important.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 32% responded “Continually or almost continually.”
- Deal With Unpleasant or Angry People — 45% responded “Once a month or more but not every week.”
- Importance of Repeating Same Tasks — 34% responded “Important.”
- Impact of Decisions on Co-workers or Company Results — 39% responded “Important results.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 44% responded “Never.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.|
|SVP Range||(Below 4.0)|
Percentage of Respondents
|Education Level Required|
|Not available||Less than high school diploma|
|Not available||High school diploma or equivalent|
|Not available||Some college, no degree|
Interest code: SRE
- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2015)||$9.82 hourly, $20,420 annual|
|Employment (2014)||253,000 employees|
|Projected growth (2014-2024)||Faster than average (9% to 13%)|
|Projected job openings (2014-2024)||96,000|
|Top industries (2014)|
Source: Bureau of Labor Statistics 2015 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Food and beverage serving and related workers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2016-17 Edition.