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Summary Report for:
35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers

Facilitate food service. Clean tables, remove dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.

Sample of reported job titles: Bar Back, Bus Boy, Bus Person, Busboy, Dietary Aid, Dietary Aide, Dining Room Attendant, Server, Server Assistant, Shift Manager

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Wipe tables or seats with dampened cloths or replace dirty tablecloths. See more occupations related to this task.
  • Set tables with clean linens, condiments, or other supplies. See more occupations related to this task.
  • Locate items requested by customers. See more occupations related to this task.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. See more occupations related to this task.
  • Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service. See more occupations related to this task.
  • Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters. See more occupations related to this task.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash. See more occupations related to this task.
  • Serve food to customers when waiters or waitresses need assistance. See more occupations related to this task.
  • Serve ice water, coffee, rolls, or butter to patrons. See more occupations related to this task.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays. See more occupations related to this task.
  • Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors. See more occupations related to this task.
  • Fill beverage or ice dispensers. See more occupations related to this task.
  • Stock cabinets or serving areas with condiments and refill condiment containers. See more occupations related to this task.
  • Run cash registers. See more occupations related to this task.
  • Garnish foods and position them on tables to make them visible and accessible. See more occupations related to this task.
  • Carry trays from food counters to tables for cafeteria patrons. See more occupations related to this task.
  • Mix and prepare flavors for mixed drinks. See more occupations related to this task.
  • Replenish supplies of food or equipment at steam tables or service bars. See more occupations related to this task.
  • Slice and pit fruit used to garnish drinks. See more occupations related to this task.
  • Wash glasses or other serving equipment at bars. See more occupations related to this task.
  • Stock refrigerating units with wines or bottled beer or replace empty beer kegs. See more occupations related to this task.
  • Stock vending machines with food. See more occupations related to this task.
  • Carry linens to or from laundry areas. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Carbonated beverage dispenser — Carbonated beverage dispensers See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Commercial use blenders — Blenders See more occupations related to this tool.
  • Commercial use coffee or iced tea makers — Commercial coffeemakers See more occupations related to this tool.
  • Commercial use cutlery — Chefs' knives See more occupations related to this tool.
  • Commercial use dishwashers — Commercial dishwashers; Glass washing machines See more occupations related to this tool.
  • Commercial use food processors — Food processors See more occupations related to this tool.
  • Commercial use food warmers — Steam tables See more occupations related to this tool.
  • Commercial use graters — Fruit zesters See more occupations related to this tool.
  • Commercial use microwave ovens — Commercial microwave ovens See more occupations related to this tool.
  • Domestic garbage disposals — Garbage disposals See more occupations related to this tool.
  • Domestic garnishing tools — Fruit pitters See more occupations related to this tool.
  • Ice dispensers — Ice-making machines See more occupations related to this tool.
  • Non carbonated beverage dispenser — Juice dispensers See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS computer terminals See more occupations related to this tool.
  • Soft serve machines — Soft-serve ice cream machines See more occupations related to this tool.

Technology used in this occupation:

  • Point of sale POS software — Cafe Cartel Systems; Plexis Software Plexis POS; RestaurantPlus PRO See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.

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Abilities

  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.

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Detailed Work Activities

  • Arrange food for serving. See more occupations related to this activity.
  • Clean food preparation areas, facilities, or equipment. See more occupations related to this activity.
  • Clean tableware. See more occupations related to this activity.
  • Stock serving stations or dining areas with food or supplies. See more occupations related to this activity.
  • Operate cash registers. See more occupations related to this activity.
  • Cut cooked or raw foods. See more occupations related to this activity.
  • Maintain food, beverage, or equipment inventories. See more occupations related to this activity.
  • Store supplies or goods in kitchens or storage areas. See more occupations related to this activity.
  • Serve food or beverages. See more occupations related to this activity.
  • Clean food service areas. See more occupations related to this activity.
  • Arrange tables or dining areas. See more occupations related to this activity.
  • Provide customers with general information or assistance. See more occupations related to this activity.
  • Move equipment, supplies or food to required locations. See more occupations related to this activity.
  • Mix ingredients. See more occupations related to this activity.
  • Collect dirty dishes or other tableware. See more occupations related to this activity.
  • Add garnishes to food. See more occupations related to this activity.

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Work Context

  • Spend Time Standing — 81% responded “Continually or almost continually.” See more occupations related to this work context.
  • Contact With Others — 87% responded “Constant contact with others.” See more occupations related to this work context.
  • Face-to-Face Discussions — 75% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 76% responded “Continually or almost continually.” See more occupations related to this work context.
  • Work With Work Group or Team — 68% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 78% responded “Every day.” See more occupations related to this work context.
  • Physical Proximity — 52% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Deal With External Customers — 54% responded “Extremely important.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 33% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 51% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 31% responded “More than half the time.” See more occupations related to this work context.
  • Freedom to Make Decisions — 40% responded “Some freedom.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 43% responded “Continually or almost continually.” See more occupations related to this work context.
  • Coordinate or Lead Others — 33% responded “Important.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 31% responded “Extremely important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 34% responded “Very high responsibility.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Moderate results.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 29% responded “Some freedom.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 37% responded “Moderate responsibility.” See more occupations related to this work context.
  • Telephone — 34% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
50   High school diploma or equivalent Help
46   Less than high school diploma
4   Bachelor's degree

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Credentials

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Interests

Interest code: RCS

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

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Work Styles

  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.02 hourly, $18,760 annual
State wages Local Salary Info
 
Employment (2012) 403,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 208,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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