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Summary Report for:
35-9011.00 - Dining Room and Cafeteria Attendants and Bartender Helpers

Facilitate food service. Clean tables, remove dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.

Sample of reported job titles: Bar Back, Bus Boy, Bus Person, Busboy, Dietary Aid, Dietary Aide, Dining Room Attendant, Server, Server Assistant, Shift Manager

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Set tables with clean linens, condiments, or other supplies.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
  • Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
  • Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
  • Serve ice water, coffee, rolls, or butter to patrons.
  • Fill beverage or ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Locate items requested by customers.

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Tools & Technology

Tools used in this occupation:

Carbonated beverage dispenser — Carbonated beverage dispensers
Commercial use blenders — Blenders
Commercial use coffee or iced tea makers — Commercial coffeemakers
Commercial use cutlery — Chefs' knives
Commercial use dishwashers — Commercial dishwashers; Glass washing machines
Commercial use food processors — Food processors
Commercial use food warmers — Steam tables
Domestic garnishing tools — Fruit pitters
Non carbonated beverage dispenser — Juice dispensers

Technology used in this occupation:

Point of sale POS software — Cafe Cartel Systems; Plexis Software Plexis POS; RestaurantPlus PRO

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Knowledge

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Skills

Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination — Adjusting actions in relation to others' actions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Abilities

Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Speech Recognition — The ability to identify and understand the speech of another person.
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

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Work Activities

Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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Work Context

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Spend Time Standing — How much does this job require standing?
Spend Time Walking and Running — How much does this job require walking and running?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Deal With External Customers — How important is it to work with external customers or the public in this job?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, construction laborers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
73   Less than high school diploma
20   High school diploma or equivalent Help
  Associate's degree

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Credentials

Find Certifications Find Licenses Find Apprenticeships

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Interests

Interest code: RCS

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

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Work Styles

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Integrity — Job requires being honest and ethical.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

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Work Values

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Related Occupations

35-2011.00 Cooks, Fast Food Bright Outlook
35-2021.00 Food Preparation Workers Bright Outlook
35-3022.00 Counter Attendants, Cafeteria, Food Concession, and Coffee Shop Bright Outlook
35-3031.00 Waiters and Waitresses Bright Outlook
35-3041.00 Food Servers, Nonrestaurant   Bright Outlook Bright Outlook  
35-9031.00 Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Bright Outlook
37-2012.00 Maids and Housekeeping Cleaners Bright Outlook
39-3031.00 Ushers, Lobby Attendants, and Ticket Takers
39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants
51-3022.00 Meat, Poultry, and Fish Cutters and Trimmers

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Wages & Employment Trends

Median wages (2013) $8.95 hourly, $18,610 annual
State wages Local Salary Info
 
Employment (2012) 403,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 208,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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