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Summary Report for:
35-9031.00 - Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Sample of reported job titles: Dining Room Supervisor, Greeter, Hospitality Coordinator, Host, Host Coordinator, Hostess

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Greet guests and seat them at tables or in waiting areas. See more occupations related to this task.
  • Provide guests with menus. See more occupations related to this task.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. See more occupations related to this task.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. See more occupations related to this task.
  • Answer telephone calls and respond to inquiries or transfer calls. See more occupations related to this task.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. See more occupations related to this task.
  • Inspect dining and serving areas to ensure cleanliness and proper setup. See more occupations related to this task.
  • Inform patrons of establishment specialties and features. See more occupations related to this task.
  • Receive and record patrons' dining reservations. See more occupations related to this task.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. See more occupations related to this task.
  • Direct patrons to coatrooms and waiting areas such as lounges. See more occupations related to this task.
  • Take and prepare to-go orders. See more occupations related to this task.
  • Operate cash registers to accept payments for food and beverages. See more occupations related to this task.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. See more occupations related to this task.
  • Order or requisition supplies and equipment for tables and serving stations. See more occupations related to this task.
  • Assist with preparing and serving food and beverages. See more occupations related to this task.
  • Hire, train, and supervise food and beverage service staff. See more occupations related to this task.
  • Prepare cash receipts after establishments close, and make bank deposits. See more occupations related to this task.
  • Prepare staff work schedules. See more occupations related to this task.
  • Confer with other staff to help plan establishments' menus. See more occupations related to this task.
  • Plan parties or other special events and services. See more occupations related to this task.
  • Perform marketing and advertising services. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Carbonated beverage dispenser — Carbonated beverage dispensers See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Commercial use coffee or iced tea makers — Commercial coffeemakers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Ice dispensers — Ice-making machines See more occupations related to this tool.
  • Non carbonated beverage dispenser — Juice dispensers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Pocket calculator — Handheld calculators See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS computer terminals See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Touch screen monitors See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — iMagic Restaurant Reservation See more occupations related to this technology.
  • Data base user interface and query software — Avenista software; GuestBridge Reserve; OpenTable software; Reservation software (see all 5 examples) See more occupations related to this technology.
  • Point of sale POS software — Hospitality Control Solutions Aloha Point-of-Sale software See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.

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Detailed Work Activities

  • Plan menu options. See more occupations related to this activity.
  • Process customer bills or payments. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Assist customers with seating arrangements. See more occupations related to this activity.
  • Present food or beverage information or menus to customers. See more occupations related to this activity.
  • Take customer orders. See more occupations related to this activity.
  • Record operational or production data. See more occupations related to this activity.
  • Communicate with customers to resolve complaints or ensure satisfaction. See more occupations related to this activity.
  • Operate cash registers. See more occupations related to this activity.
  • Inspect facilities, equipment or supplies to ensure conformance to standards. See more occupations related to this activity.
  • Communicate dining or order details to kitchen personnel. See more occupations related to this activity.
  • Train food preparation or food service personnel. See more occupations related to this activity.
  • Provide customers with general information or assistance. See more occupations related to this activity.
  • Coordinate activities of food service staff. See more occupations related to this activity.
  • Package food or supplies. See more occupations related to this activity.
  • Manage food service operations or parts of operations. See more occupations related to this activity.
  • Perform human resources activities. See more occupations related to this activity.
  • Schedule dining reservations. See more occupations related to this activity.
  • Assist chefs or caterers with food or drink preparation. See more occupations related to this activity.
  • Plan special events. See more occupations related to this activity.

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Work Context

  • Contact With Others — 98% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Standing — 95% responded “Continually or almost continually.” See more occupations related to this work context.
  • Face-to-Face Discussions — 89% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 93% responded “Every day.” See more occupations related to this work context.
  • Telephone — 77% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 65% responded “Extremely important.” See more occupations related to this work context.
  • Spend Time Walking and Running — 45% responded “More than half the time.” See more occupations related to this work context.
  • Physical Proximity — 46% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 43% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 51% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 45% responded “Extremely important.” See more occupations related to this work context.
  • Time Pressure — 47% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 35% responded “Limited freedom.” See more occupations related to this work context.
  • Coordinate or Lead Others — 40% responded “Extremely important.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 34% responded “Continually or almost continually.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 31% responded “Continually or almost continually.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 33% responded “Limited freedom.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 25% responded “Once a month or more but not every week.” See more occupations related to this work context.
  • Frequency of Decision Making — 41% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
51   Less than high school diploma
42   High school diploma or equivalent Help
6   Some college, no degree

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Credentials

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Interests

Interest code: ES

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

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Work Styles

  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.00 hourly, $18,720 annual
State wages Local Salary Info
 
Employment (2012) 347,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 280,400
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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