Certification: Customer Service Representative

120 Connecticut Avenue, NW, Washington, DC 20036

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.

By completing the ABA Customer Service Representative Certificate curriculum, you'll strengthen your ability to provide a quality customer service experience.
More information about this certification

More than two years of education or training after high school required?
Yes
More than two years of work experience required?
Yes
Oral or Written Exam Required?
Yes
Renewal Required?
Every 3 Year(s)
Renew through Continuing Educational Units(CEU)?
Yes
Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
No

Advanced

The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher and has a work experience requirement of more than 2 years, or requires obtaining a ‘core’ level certification from the same organization.

  • This certification is related to the Job Corps training program.