Whether you are a business stakeholder, functional consultant at the start of your career or a student, this certification is a validation of your broad knowledge of the customer engagement apps in Microsoft Dynamics 365, including marketing capabilities, and the automation of the sales, service and support lifecycles.
The Microsoft Certified: Dynamics Fundamentals (CRM) certification could be a great fit for you if you'd like to:
Understand the core capabilities across the Dynamic 365 customer engagement apps
Validate your Dynamics 365 skills
Highlight your understanding of business operations and customer engagement
Demonstrate capability in Dynamics 365 customer engagement capabilities to move to the next level
