13-1199.06 - Online Merchants

Updated 2017

Details Report for:
13-1199.06 - Online Merchants

Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.

Sample of reported job titles: Marketing Director; Marketing Specialist; Master Hearth Technician; Online Marketing Manager; Online Services Manager; Owner, E Commerce Company; Social Media Director; Supervisor of Operations; Vice President of Marketing; Wholesale Representative

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
89	Core	Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.
87	Core	Receive and process payments from customers, using electronic transaction services.
87	Core	Create, manage, or automate orders or invoices, using order management or invoicing software.
86	Core	Deliver e-mail confirmation of completed transactions and shipment.
85	Core	Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.
84	Core	Purchase new or used items from online or physical sources for resale via retail or auction Web site.
83	Core	Determine and set product prices.
83	Core	Calculate purchase subtotals, taxes, and shipping costs for submission to customers.
81	Core	Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.
80	Core	Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.
80	Core	Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.
79	Core	Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.
78	Core	Cancel orders based on customer requests or inventory or delivery problems.
77	Core	Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
77	Core	Order or purchase merchandise to maintain optimal inventory levels.
72	Core	Determine location for product listings to maximize exposure to online traffic.
71	Core	Create or maintain database of customer accounts.
71	Core	Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
71	Core	Collaborate with search engine shopping specialists to place marketing content in desired online locations.
70	Core	Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.
68	Core	Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.
65	Core	Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.
65	Core	Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.
58	Core	Disclose merchant information and terms and policies of transactions in online or offline materials.
84	Supplemental	Design customer interface of online storefront, using web programming or e-commerce software.
75	Supplemental	Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
73	Supplemental	Transfer digital media, such as music, video, or software, to customers via the Internet.
70	Supplemental	Devise, select, or purchase domain name and web address.
69	Supplemental	Initiate online auctions through auction hosting sites or auction management software.
62	Supplemental	Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls.
62	Supplemental	Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.
60	Supplemental	Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.
59	Supplemental	Integrate online retailing strategy with physical or catalogue retailing operations.
53	Supplemental	Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.

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Technology Skills Save Table (XLS/CSV)

Accounting software — Financial accounting software; Intuit QuickBooks ; Tax software
Business intelligence and data analysis software — IBM Digital Analytics; Search engine optimization SEO software
Communications server software — IBM Domino
Data base management system software — Apache Solr ; MySQL ; Relational database management software
Data base user interface and query software — Search engine results pages SERP software; Structured query language SQL
Data mining software — Google Analytics
Development environment software — Microsoft .NET Framework ; Microsoft Visual Studio
Electronic mail software — Microsoft Outlook
Enterprise application integration software — Extensible markup language XML ; IBM InfoSphere DataStage ; IBM WebSphere
Enterprise resource planning ERP software — NetSuite ERP
Graphics or photo imaging software — Adobe Systems Adobe Fireworks ; Adobe Systems Adobe Photoshop ; Microsoft Visio
Instant messaging software — Twitter
Internet browser software — Web browser software
Inventory management software — Inventory tracking software
Mailing and shipping software — Shipment processing software
Mobile operator specific application software — Mobile application software
Object or component oriented development software — C# ; jQuery ; Oracle Java
Office suite software — Microsoft Office
Operating system software — Linux
Point of sale POS software — CCBill; e-check software; ProPay; Snorasson Holdings CCNow (see all 9 examples)
Presentation software — Microsoft PowerPoint
Project management software — Microsoft Project
Sales and marketing software — Google AdWords ; Search engine marketing SEM software; Webtrends software
Spreadsheet software — Microsoft Excel
Video creation and editing software — YouTube
Web page creation and editing software — Adobe Systems Adobe Dreamweaver ; Content management systems CMS; Facebook ; WordPress (see all 5 examples)
Web platform development software — Apache Struts ; Hypertext markup language HTML ; JavaScript ; LAMP Stack (see all 11 examples)
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Band printers — Label printers
Desktop computers
Laser fax machine — Laser facsimile machines
Magnetic stripe readers and encoders — Credit card machines
Pen or flash drive — External hard drives
Personal computers
Tablet computers

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
80		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
75		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
73		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
65		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
65		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
64		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
59		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
55		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
54		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
52		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
45		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
41		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
40		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
33		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
29		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
25		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
23		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
22		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
20		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
20		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
19		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
19		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
19		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
18		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
16		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
13		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
5		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
5		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
4		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
3		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
3		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
2		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Skills Save Table (XLS/CSV)

Importance		Skill
66		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
63		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
63		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
63		Speaking — Talking to others to convey information effectively.
60		Persuasion — Persuading others to change their minds or behavior.
60		Service Orientation — Actively looking for ways to help people.
60		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
56		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53		Negotiation — Bringing others together and trying to reconcile differences.
53		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50		Coordination — Adjusting actions in relation to others' actions.
50		Mathematics — Using mathematics to solve problems.
47		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
47		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
47		Time Management — Managing one's own time and the time of others.
44		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
41		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
41		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
41		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
35		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
35		Programming — Writing computer programs for various purposes.
31		Instructing — Teaching others how to do something.
25		Operations Analysis — Analyzing needs and product requirements to create a design.
22		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
19		Technology Design — Generating or adapting equipment and technology to serve user needs.
16		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
6		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
6		Operation and Control — Controlling operations of equipment or systems.
6		Repairing — Repairing machines or systems using the needed tools.
6		Science — Using scientific rules and methods to solve problems.
3		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
3		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Abilities Save Table (XLS/CSV)

Importance		Ability
69		Written Comprehension — The ability to read and understand information and ideas presented in writing.
63		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
63		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
63		Written Expression — The ability to communicate information and ideas in writing so others will understand.
60		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
60		Near Vision — The ability to see details at close range (within a few feet of the observer).
60		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
60		Speech Clarity — The ability to speak clearly so others can understand you.
60		Speech Recognition — The ability to identify and understand the speech of another person.
56		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
53		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
50		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
50		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
44		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
38		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
35		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
31		Far Vision — The ability to see details at a distance.
31		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
31		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
31		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
28		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
28		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
22		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
16		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
16		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
10		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
10		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
6		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
6		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
3		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
3		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
3		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
3		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
0		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.
0		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
92		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
80		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
76		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
72		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
71		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
70		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
69		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
69		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
65		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
61		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
61		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
60		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
59		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
58		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
57		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
54		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
53		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
52		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
50		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
50		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
48		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
48		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
47		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
44		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
44		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
42		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
38		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
34		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
34		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
34		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
33		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
33		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
31		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
26		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
24		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
16		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
14		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
13		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
9		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
4		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Detailed Work Activities Save Table (XLS/CSV)

Execute sales or other financial transactions.
Purchase products or services.
Collect payments for goods or services.
Correspond with customers to answer questions or resolve complaints.
Create marketing materials.
Calculate data to inform organizational operations.
Determine the value of goods or services.
Create images of data, locations, or products.
Market products, services, or events.
Maintain data in information systems or databases.
Identify strategic business investment opportunities.
Allocate physical resources within organizations.
Analyze business or financial data.
Develop financial or business plans.
Develop business or financial information systems.
Obtain information about goods or services.
Update professional knowledge.
Develop business or market strategies.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Electronic Mail — How often do you use electronic mail in this job?


100	Every day

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


83	Every day
17	Once a week or more but not every day

Telephone — How often do you have telephone conversations in this job?


81	Every day
11	Once a week or more but not every day

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


62	A lot of freedom
36	Some freedom

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


67	Every day
21	Once a week or more but not every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


64	Constant contact with others
18	Contact with others most of the time
18	Contact with others about half the time

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


52	A lot of freedom
30	Some freedom
18	Limited freedom

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


60	Every day
14	Once a week or more but not every day
12	Once a month or more but not every week
14	Once a year or more but not every month

Spend Time Sitting — How much does this job require sitting?


38	Continually or almost continually
49	More than half the time

Deal With External Customers — How important is it to work with external customers or the public in this job?


54	Extremely important
21	Very important
12	Important
13	Fairly important

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


27	Extremely important
59	Very important
13	Important

Time Pressure — How often does this job require the worker to meet strict deadlines?


36	Every day
47	Once a week or more but not every day
13	Once a month or more but not every week

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


50	Very important results
26	Important results
20	Minor results

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


50	Extremely important
32	Important

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


33	Extremely important
28	Very important
22	Important
13	Fairly important

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


37	Very high responsibility
18	High responsibility
29	Moderate responsibility

Duration of Typical Work Week — Number of hours typically worked in one week.


44	More than 40 hours
42	40 hours
14	Less than 40 hours

Letters and Memos — How often does the job require written letters and memos?


31	Every day
23	Once a week or more but not every day
27	Once a month or more but not every week

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


25	Extremely important
31	Very important
17	Important
18	Fairly important

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


15	Extremely competitive
28	Highly competitive
38	Moderately competitive
13	Slightly competitive

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


30	Once a week or more but not every day
48	Once a month or more but not every week
16	Once a year or more but not every month

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


29	Moderately close (at arm's length)
41	Slightly close (e.g., shared office)
24	I work with others but not closely (e.g., private office)

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


35	More than half the time
19	About half the time
11	Less than half the time
24	Never

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


55	Once a month or more but not every week
24	Once a year or more but not every month

Degree of Automation — How automated is the job?


39	Highly automated
19	Moderately automated
11	Slightly automated
31	Not at all automated

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


15	Very high responsibility
30	Moderate responsibility
25	Limited responsibility
22	No responsibility

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


14	Every day
23	Once a week or more but not every day
16	Once a year or more but not every month
45	Never

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


14	Every day
11	Once a month or more but not every week
16	Once a year or more but not every month
51	Never

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


29	Serious
28	Fairly serious
35	Not serious at all

Spend Time Standing — How much does this job require standing?


13	About half the time
75	Less than half the time

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


12	Continually or almost continually
42	Less than half the time
39	Never

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


27	Once a week or more but not every day
62	Never

Spend Time Walking and Running — How much does this job require walking and running?


67	Less than half the time
33	Never

Public Speaking — How often do you have to perform public speaking in this job?


16	Once a month or more but not every week
20	Once a year or more but not every month
62	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


14	Once a month or more but not every week
27	Once a year or more but not every month
59	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


12	Once a month or more but not every week
22	Once a year or more but not every month
64	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


47	Less than half the time
51	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


14	Once a week or more but not every day
79	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


12	Once a month or more but not every week
16	Once a year or more but not every month
72	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


12	Once a month or more but not every week
81	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


12	Once a month or more but not every week
84	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


28	Less than half the time
72	Never

Work Schedules — How regular are the work schedules for this job?


14	Irregular (changes with weather conditions, production demands, or contract duration)
86	Regular (established routine, set schedule)

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


87	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


23	Once a year or more but not every month
77	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


22	Less than half the time
78	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


89	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


96	Not important at all

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


12	Once a year or more but not every month
88	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


95	Never

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


94	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


98	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


100	Never

Exposed to High Places — How often does this job require exposure to high places?


100	Never

Exposed to Radiation — How often does this job require exposure to radiation?


100	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


100	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Four: Considerable Preparation Needed
Education	Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range	(7.0 to < 8.0)

Education

Percentage of Respondents	Education Level Required
41	Bachelor's degree
33	High school diploma or equivalent
12	Post-secondary certificate

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
100		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
78		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
50		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
22		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
6		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
86		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
85		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
83		Initiative — Job requires a willingness to take on responsibilities and challenges.
79		Persistence — Job requires persistence in the face of obstacles.
78		Integrity — Job requires being honest and ethical.
75		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
75		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
73		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
73		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
71		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
69		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
68		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
66		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
65		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
63		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
55		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values Save Table (XLS/CSV)

Extent		Work Value
67		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
61		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
50		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
45		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
33		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Wages & Employment Trends

Median wages data collected from Business Operations Specialists, All Other.
Employment data collected from Business Operations Specialists, All Other.
Industry data collected from Business Operations Specialists, All Other.

Median wages (2016)	$33.19 hourly, $69,040 annual
State wages

Employment (2014)	998,000 employees
Projected growth (2014-2024)	Average (5% to 8%)
Projected job openings (2014-2024)	166,900
State trends

Top industries (2014)	Government (27% employed in this sector) Professional, Scientific, and Technical Services (11%) Educational Services (10%) (see all industries)

Source: Bureau of Labor Statistics 2016 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Details Report for: 13-1199.06 - Online Merchants