Massachusetts Wages 43-4051.00 - Customer Service Representatives Bright Outlook  

In Massachusetts:

  • Workers on average earn $49,120.
  • 10% of workers earn $35,440 or less.
  • 10% of workers earn $74,880 or more.

In the United States:

  • Workers on average earn $44,770.
  • 10% of workers earn $31,750 or less.
  • 10% of workers earn $63,590 or more.

Source: Bureau of Labor Statistics 2025 wage data external site.

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LocationAnnual Low (10%)Annual QL (25%)Annual Median (50%)Annual QU (75%)Annual High (90%)
United States$31,750$36,870$44,770$51,780$63,590
Massachusetts$35,440$41,500$49,120$61,090$74,880
Amherst Town-Northampton, MA$35,090$37,280$43,560$49,860$60,970
Barnstable Town, MA$35,840$38,340$47,880$59,890$70,290
Boston-Cambridge-Newton, MA-NH$35,720$42,760$49,920$62,040$75,950
Massachusetts nonmetropolitan area$36,290$40,900$48,200$61,630$70,990
Pittsfield, MA$34,350$38,010$44,650$56,860$64,360
Providence-Warwick, RI-MA$35,200$39,730$47,170$56,930$64,240
Springfield, MA$35,420$39,350$46,790$52,710$62,140
Worcester, MA$35,140$39,050$47,540$58,630$66,980

In Massachusetts:

  • Workers on average earn $23.61 per hour.
  • 10% of workers earn $17.04 or less per hour.
  • 10% of workers earn $36.00 or more per hour.

In the United States:

  • Workers on average earn $21.53 per hour.
  • 10% of workers earn $15.27 or less per hour.
  • 10% of workers earn $30.57 or more per hour.

Source: Bureau of Labor Statistics 2025 wage data external site.

Full Details Save Table: XLSX CSV

LocationHourly Low (10%)Hourly QL (25%)Hourly Median (50%)Hourly QU (75%)Hourly High (90%)
United States$15.27$17.72$21.53$24.89$30.57
Massachusetts$17.04$19.95$23.61$29.37$36.00
Amherst Town-Northampton, MA$16.87$17.93$20.94$23.97$29.31
Barnstable Town, MA$17.23$18.43$23.02$28.79$33.80
Boston-Cambridge-Newton, MA-NH$17.17$20.56$24.00$29.83$36.51
Massachusetts nonmetropolitan area$17.45$19.66$23.18$29.63$34.13
Pittsfield, MA$16.51$18.28$21.47$27.34$30.94
Providence-Warwick, RI-MA$16.92$19.10$22.68$27.37$30.88
Springfield, MA$17.03$18.92$22.49$25.34$29.88
Worcester, MA$16.90$18.77$22.85$28.19$32.20