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Details Report for:
39-4021.00 - Funeral Attendants

Perform variety of tasks during funeral, such as placing casket in parlor or chapel prior to service; arranging floral offerings or lights around casket; directing or escorting mourners; closing casket; and issuing and storing funeral equipment.

Sample of reported job titles: Apprentice Funeral Director, Crematory Operator, Family Services Assistant (FSA), Funeral Assistant, Funeral Attendant, Funeral Greeter, Funeral Home Assistant, Funeral Home Associate, Funeral Home Attendant, Funeral Service Apprentice

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks   Save Table (XLS/CSV)


Importance
Category Task
90   Core Greet people at the funeral home.
89   Core Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
89   Core Transport the deceased to the funeral home.
87   Core Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.
86   Core Close caskets at appropriate point in services.
85   Core Attend to the needs of the bereaved, such as by offering comfort, counseling, or after care programs.
83   Core Offer assistance to mourners as they enter or exit limousines.
82   Core Place caskets in parlors or chapels prior to wakes or funerals.
81   Core Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.
81   Core Carry flowers to hearses or limousines for transportation to places of interment.
79   Core Arrange floral offerings or lights around caskets.
79   Core Perform various administrative tasks, such as typing documents or answering telephone calls.
79   Core Supervise funeral processions and assist with cemetery parking.
77   Core Act as pallbearers.
76   Core Clean funeral parlors or chapels.
74   Core Deliver floral arrangements or other items to family members of the deceased.
73   Core Issue and store funeral equipment.
69   Core Perform general maintenance tasks for funeral homes, such as maintaining equipment or caring for funeral grounds.
56   Core Provide advice to mourners on how to make charitable donations in honor of the deceased.
90   Supplemental Embalm, dress, cosmeticize, and casket the deceased.
87   Supplemental Manage funeral home finances, including receiving payments, making bank deposits, or performing general bookkeeping duties.
84   Supplemental Assist with cremations and the processing and packaging of cremated remains.
83   Supplemental Obtain burial permits and register deaths.
83   Supplemental Obtain doctors' signatures on death certificate and complete other paperwork, such as insurance claims forms.
81   Supplemental Meet with family members to plan the funeral.
73   Supplemental Prepare obituaries for newspapers.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Articulating boom lift — Monument lifts
Automobiles or cars — Passenger vehicles
Autopsy tables or accessories — Body bridges; Mortuary dressing tables; Mortuary operating tables
Cadaver carriers — Cremation stands; Mortuary cots
Cadaver lifter or transfer devices — Casket lowering devices; Mausoleum lifts; Pallbearer casket carriages; Vault lowering devices (see all 7 examples)
Container trailers — Dump trailers
Conveyor roller — Mortuary roller systems
Dating or numbering machines — Numbering machines
Latch — Mortuary bier pins
Limousines — Hearses
Minivans or vans — Mortuary vans
Tampers — Compaction tampers

Technology used in this occupation:

Accounting software — Bookkeeping software
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

See all T2 categories and examples

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
77   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
59   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
46   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
44   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
42   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
41   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
40   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
37   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
35   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
35   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
33   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
33   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
33   Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
28   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
27   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
27   Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
26   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
24   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
23   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
23   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
21   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
20   Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
18   Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
13   Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
12   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
11   History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
11   Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
10   Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Skills   Save Table (XLS/CSV)


Importance
Skill
63   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
60   Service Orientation — Actively looking for ways to help people.
60   Speaking — Talking to others to convey information effectively.
53   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
53   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
50   Coordination — Adjusting actions in relation to others' actions.
47   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
44   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
41   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
38   Time Management — Managing one's own time and the time of others.
35   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
35   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
31   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28   Instructing — Teaching others how to do something.
28   Operation and Control — Controlling operations of equipment or systems.
25   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
25   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25   Negotiation — Bringing others together and trying to reconcile differences.
25   Persuasion — Persuading others to change their minds or behavior.
25   Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
25   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
22   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
22   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
19   Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
19   Mathematics — Using mathematics to solve problems.
19   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
19   Troubleshooting — Determining causes of operating errors and deciding what to do about it.
16   Operations Analysis — Analyzing needs and product requirements to create a design.
13   Equipment Selection — Determining the kind of tools and equipment needed to do a job.
13   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
13   Technology Design — Generating or adapting equipment and technology to serve user needs.
10   Science — Using scientific rules and methods to solve problems.
  Repairing — Repairing machines or systems using the needed tools.
  Programming — Writing computer programs for various purposes.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
60   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
60   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
53   Speech Clarity — The ability to speak clearly so others can understand you.
53   Speech Recognition — The ability to identify and understand the speech of another person.
50   Near Vision — The ability to see details at close range (within a few feet of the observer).
50   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
50   Written Comprehension — The ability to read and understand information and ideas presented in writing.
47   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
44   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
44   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
41   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
41   Written Expression — The ability to communicate information and ideas in writing so others will understand.
38   Far Vision — The ability to see details at a distance.
38   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
35   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
31   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
31   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
31   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
31   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
28   Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
28   Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
28   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
28   Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
28   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
28   Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
25   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
25   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
25   Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
25   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
22   Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
22   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
22   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
22   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
22   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
22   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
22   Speed of Limb Movement — The ability to quickly move the arms and legs.
19   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
19   Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
19   Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
19   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
16   Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
16   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
16   Night Vision — The ability to see under low light conditions.
16   Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
16   Sound Localization — The ability to tell the direction from which a sound originated.
13   Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13   Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
  Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
86   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Assist patrons with entering or exiting vehicles or other forms of transportation.
  • Greet customers, patrons, or visitors.
86   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
86   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
76   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Provide patrons with directions to locales or attractions.
76   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Drive vehicles to transport patrons.
74   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
72   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Discuss service options or needs with clients.
72   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
71   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
70   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain financial or account records.
70   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
69   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
68   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Apply makeup to alter or enhance appearance.
  • Arrange items for use or display.
  • Embalm corpses.
68   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
67   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
66   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
66   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
61   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
61   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
60   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
59   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Perform administrative or clerical tasks.
  • Prepare administrative documents.
59   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
59   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
58   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
58   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Clean tools or equipment.
  • Clean work areas or facilities.
  • Deliver items.
  • Handle caskets.
  • Provide escort or transportation.
57   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Direct funeral or mortuary activities.
57   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Provide counsel, comfort, or encouragement to individuals or families.
55   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
55   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
52   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
52   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
52   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
52   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Assign resources or facilities to patrons or employees.
50   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
50   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
49   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
35   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Maintain facilities.
34   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
29   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
28   Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Work Context   Save Table (XLS/CSV)

Work Context
Percentage of Top Responses
Telephone — How often do you have telephone conversations in this job?


73     Every day
20     Once a week or more but not every day
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


76     Extremely important
18     Very important
Time Pressure — How often does this job require the worker to meet strict deadlines?


61     Every day
30     Once a week or more but not every day
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


59     Constant contact with others
21     Contact with others most of the time
13     Contact with others about half the time
Deal With External Customers — How important is it to work with external customers or the public in this job?


62     Extremely important
22     Very important
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


54     Every day
32     Once a week or more but not every day
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


70     Every day
12     Once a week or more but not every day
13     Never
Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?


52     Very important results
20     Important results
21     Moderate results
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


54     Very close (near touching)
28     Moderately close (at arm's length)
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


55     Extremely important
11     Very important
24     Important
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


38     Every day
40     Once a week or more but not every day
17     Once a month or more but not every week
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


43     Extremely important
34     Very important
12     Important
11     Fairly important
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


64     Every day
18     Once a week or more but not every day
18     Never
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


22     Very high responsibility
36     High responsibility
24     Moderate responsibility
Spend Time Standing — How much does this job require standing?


23     Continually or almost continually
25     More than half the time
29     About half the time
22     Less than half the time
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


18     A lot of freedom
39     Some freedom
28     Limited freedom
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


37     Every day
27     Once a week or more but not every day
24     Never
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


11     A lot of freedom
43     Some freedom
29     Limited freedom
11     Very little freedom
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


17     Very high responsibility
38     High responsibility
18     Moderate responsibility
18     Limited responsibility
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


35     Every day
13     Once a week or more but not every day
18     Once a month or more but not every week
13     Once a year or more but not every month
21     Never
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


20     Extremely important
25     Very important
30     Important
18     Not important at all
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


26     Every day
20     Once a week or more but not every day
23     Once a month or more but not every week
24     Never
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


37     Every day
16     Once a week or more but not every day
34     Never
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


22     Extremely serious
22     Very serious
18     Serious
16     Fairly serious
23     Not serious at all
Letters and Memos — How often does the job require written letters and memos?


27     Every day
16     Once a week or more but not every day
19     Once a month or more but not every week
32     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


25     Every day
29     Once a week or more but not every day
46     Never
Spend Time Walking and Running — How much does this job require walking and running?


11     Continually or almost continually
23     More than half the time
16     About half the time
31     Less than half the time
20     Never
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


11     Every day
26     Once a week or more but not every day
39     Once a year or more but not every month
18     Never
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


12     Once a week or more but not every day
48     Once a month or more but not every week
12     Once a year or more but not every month
22     Never
Public Speaking — How often do you have to perform public speaking in this job?


16     Every day
22     Once a week or more but not every day
11     Once a month or more but not every week
11     Once a year or more but not every month
39     Never
Electronic Mail — How often do you use electronic mail in this job?


14     Every day
19     Once a week or more but not every day
13     Once a month or more but not every week
11     Once a year or more but not every month
43     Never
Spend Time Sitting — How much does this job require sitting?


15     More than half the time
31     About half the time
44     Less than half the time
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


28     Every day
16     Once a year or more but not every month
49     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


16     Highly competitive
23     Moderately competitive
29     Slightly competitive
27     Not at all competitive
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


36     About half the time
25     Less than half the time
25     Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


23     Every day
16     Once a week or more but not every day
60     Never
Work Schedules — How regular are the work schedules for this job?


61     Irregular (changes with weather conditions, production demands, or contract duration)
39     Regular (established routine, set schedule)
Degree of Automation — How automated is the job?


24     Highly automated
23     Moderately automated
52     Not at all automated
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


21     Every day
12     Once a week or more but not every day
67     Never
Duration of Typical Work Week — Number of hours typically worked in one week.


24     More than 40 hours
69     Less than 40 hours
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


12     About half the time
52     Less than half the time
31     Never
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


34     Less than half the time
46     Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


11     Once a year or more but not every month
71     Never
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


16     Once a month or more but not every week
72     Never
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


12     Once a week or more but not every day
18     Once a year or more but not every month
63     Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


17     Fairly important
68     Not important at all
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


64     Less than half the time
35     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


76     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


11     Once a week or more but not every day
14     Once a year or more but not every month
68     Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


12     Once a month or more but not every week
16     Once a year or more but not every month
70     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


18     Once a year or more but not every month
72     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


88     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


32     Less than half the time
68     Never
Exposed to High Places — How often does this job require exposure to high places?


11     Once a year or more but not every month
83     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


18     Less than half the time
82     Never
Exposed to Radiation — How often does this job require exposure to radiation?


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
55   High school diploma or equivalent Help
27   Associate's degree
10   Less than high school diploma

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Credentials

Find Certifications Find Licenses

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
89   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
56   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
56   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
28   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
17   Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
 Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
89   Integrity — Job requires being honest and ethical.
86   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
83   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
83   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
80   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
79   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
77   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
73   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
71   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
66   Initiative — Job requires a willingness to take on responsibilities and challenges.
60   Persistence — Job requires persistence in the face of obstacles.
55   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
53   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
53   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
50   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
45   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
67   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
39   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
33   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
25   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
17   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

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Related Occupations   Save Table (XLS/CSV)

33-3011.00 Bailiffs
33-3041.00 Parking Enforcement Workers
39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants
39-5093.00 Shampooers
39-6011.00 Baggage Porters and Bellhops
41-2031.00 Retail Salespersons   Bright Outlook Bright Outlook  
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-5021.00 Couriers and Messengers
53-3011.00 Ambulance Drivers and Attendants, Except Emergency Medical Technicians Bright Outlook
53-6061.00 Transportation Attendants, Except Flight Attendants

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Wages & Employment Trends

Median wages (2013) $10.83 hourly, $22,530 annual
State wages Local Salary Info
 
Employment (2012) 32,000 employees
Projected growth (2012-2022) Little or no change (-2% to 2%) Little or no change (-2% to 2%)
Projected job openings (2012-2022) 7,400
State trends Employment Trends
 
Top industries (2012)
Other Services (Except Public Administration) (98% employed in this sector)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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