Summary Report for:
37-2012.00 - Maids and Housekeeping Cleaners
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Sample of reported job titles: Breakfast and Room Attendant, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Housekeeper, Housekeeping, Housekeeping Aide, Housekeeping Laundry Worker, Room Attendant, Room Cleaner
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Dust and polish furniture and equipment.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Move and arrange furniture and turn mattresses.
- Hang draperies and dust window blinds.
- Wash dishes and clean kitchens, cooking utensils, and silverware.
- Polish silver accessories and metalwork, such as fixtures and fittings.
- Sort clothing and other articles, load washing machines, and iron and fold dried items.
- Request repair services and wait for repair workers to arrive.
- Sort, count, and mark clean linens and store them in linen closets.
- Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
- Run errands, such as taking laundry to the cleaners and buying groceries.
- Remove debris from driveways, garages, and swimming pool areas.
- Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.
- Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
- Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
- Plan menus and cook and serve meals and refreshments following employer's instructions or own methods.
- Assign duties to other staff and give instructions regarding work methods and routines.
- Replace light bulbs.
Tools & Technology
Tools used in this occupation:
- Brooms — Push brooms
- Carpet cleaning equipment — Carpet shampooers; Carpet steamers
- Cleaning brushes — Tile brushes
- Cleaning dusters — Dusters
- Cleaning scrapers
- Clothes dryers — Household dryers; Industrial clothes dryers
- Commercial use dishwashers — Commercial dishwashers
- Dust mops
- Facial shields — Protective face shields
- Floor polishers — Floor burnishers; Power floor buffers
- Floor scrubbers — Commercial automatic floor scrubbers; Floor scrubbing machines
- Goggles — Safety goggles
- Hand sprayers — Spray bottles
- Ironing machines or presses — Clothes ironing equipment
- Ladders — Step ladders
- Laundry type washing machines — Household washers; Light commercial washing machines; Washer extractors
- Masks or accessories — Dust masks
- Medical staff scrubs — Work scrubs
- Mop wringer — Mop wringers
- Personal computers
- Pressure or steam cleaners — Pressure washers
- Protective gloves — Vinyl gloves
- Pushcarts — Housekeeping carts
- Razor knives — Safety blades
- Scouring pads
- Sewing machines — Industrial sewing machines
- Special purpose telephones — Multi-line telephone systems
- Squeegees or washers — Squeegees
- Steam autoclaves or sterilizers — Steam-operated sterilizers
- Steam pressing machines — Steam pressers
- Toilet brushes
- Trash bags
- Vacuum cleaners — Backpack vacuums; Industrial vacuum cleaners; Standing HEPA vacuums
- Wet mops
- Wet or dry combination vacuum cleaners — Wet-dry vacuums
Technology used in this occupation:
- Data base user interface and query software — Data entry software
- Electronic mail software — Email software
- Facilities management software — Computerized maintenance management system CMMS software
- Inventory management software — Inventory tracking software
- Materials requirements planning logistics and supply chain software — Computerized bed control system software
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Service Orientation — Actively looking for ways to help people.
- Coordination — Adjusting actions in relation to others' actions.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
- Dispose of trash or waste materials.
- Clean facilities or sites.
- Clean equipment or supplies.
- Monitor building premises to ensure occupant or visitor safety.
- Clean furniture or fixtures.
- Instruct staff in work policies or procedures.
- Clean building walls or flooring.
- Inventory materials or equipment.
- Plan employee work schedules.
- Move furniture.
- Decorate indoor or outdoor spaces.
- Maintain equipment or systems to ensure proper functioning.
- Remove debris from work sites.
- Select equipment, materials, or supplies for cleaning or maintenance activities.
- Spend Time Standing — 80% responded “Continually or almost continually.”
- Spend Time Bending or Twisting the Body — 70% responded “Continually or almost continually.”
- Contact With Others — 59% responded “Constant contact with others.”
- Spend Time Making Repetitive Motions — 66% responded “Continually or almost continually.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 79% responded “Every day.”
- Spend Time Kneeling, Crouching, Stooping, or Crawling — 51% responded “Continually or almost continually.”
- Spend Time Walking and Running — 70% responded “Continually or almost continually.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 61% responded “Continually or almost continually.”
- Face-to-Face Discussions — 41% responded “Every day.”
- Freedom to Make Decisions — 60% responded “A lot of freedom.”
- Exposed to Contaminants — 70% responded “Every day.”
- Indoors, Environmentally Controlled — 70% responded “Every day.”
- Structured versus Unstructured Work — 45% responded “A lot of freedom.”
- Time Pressure — 60% responded “Every day.”
- Frequency of Decision Making — 62% responded “Every day.”
- Importance of Being Exact or Accurate — 38% responded “Extremely important.”
- Responsible for Others' Health and Safety — 41% responded “Moderate responsibility.”
- Work With Work Group or Team — 37% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 40% responded “Very important results.”
- Importance of Repeating Same Tasks — 38% responded “Extremely important.”
- Exposed to Disease or Infections — 38% responded “Every day.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|64||High school diploma or equivalent|
|35||Less than high school diploma|
Interest code: RC
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Persistence — Job requires persistence in the face of obstacles.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2014)||$9.67 hourly, $20,120 annual|
|Employment (2012)||1,435,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||467,700|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Maids and Housekeeping Cleaners . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.
- International Executive Housekeepers Association (IEHA) , 1001 Eastwind Dr., Suite 301, Westerville, OH 43081-3361. Phone: (800) 200-6342. Fax: (614) 895-1248.