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Summary Report for:
37-2012.00 - Maids and Housekeeping Cleaners

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Sample of reported job titles: Breakfast and Room Attendant, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Housekeeper, Housekeeping, Housekeeping Aide, Housekeeping Laundry Worker, Room Attendant, Room Cleaner

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. See more occupations related to this task.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers. See more occupations related to this task.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. See more occupations related to this task.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. See more occupations related to this task.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors. See more occupations related to this task.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. See more occupations related to this task.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. See more occupations related to this task.
  • Dust and polish furniture and equipment. See more occupations related to this task.
  • Keep storage areas and carts well-stocked, clean, and tidy. See more occupations related to this task.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. See more occupations related to this task.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. See more occupations related to this task.
  • Move and arrange furniture and turn mattresses. See more occupations related to this task.
  • Hang draperies and dust window blinds. See more occupations related to this task.
  • Wash dishes and clean kitchens, cooking utensils, and silverware. See more occupations related to this task.
  • Polish silver accessories and metalwork, such as fixtures and fittings. See more occupations related to this task.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items. See more occupations related to this task.
  • Request repair services and wait for repair workers to arrive. See more occupations related to this task.
  • Sort, count, and mark clean linens and store them in linen closets. See more occupations related to this task.
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions. See more occupations related to this task.
  • Run errands, such as taking laundry to the cleaners and buying groceries. See more occupations related to this task.
  • Remove debris from driveways, garages, and swimming pool areas. See more occupations related to this task.
  • Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures. See more occupations related to this task.
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms. See more occupations related to this task.
  • Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs. See more occupations related to this task.
  • Plan menus and cook and serve meals and refreshments following employer's instructions or own methods. See more occupations related to this task.
  • Assign duties to other staff and give instructions regarding work methods and routines. See more occupations related to this task.
  • Replace light bulbs. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Brooms — Push brooms See more occupations related to this tool.
  • Carpet cleaning equipment — Carpet shampooers; Carpet steamers See more occupations related to this tool.
  • Cleaning brushes — Tile brushes See more occupations related to this tool.
  • Cleaning dusters — Dusters See more occupations related to this tool.
  • Cleaning scrapers See more occupations related to this tool.
  • Clothes dryers — Household dryers; Industrial clothes dryers See more occupations related to this tool.
  • Commercial use dishwashers — Commercial dishwashers See more occupations related to this tool.
  • Dust mops See more occupations related to this tool.
  • Facial shields — Protective face shields See more occupations related to this tool.
  • Floor polishers — Floor burnishers; Power floor buffers See more occupations related to this tool.
  • Floor scrubbers — Commercial automatic floor scrubbers; Floor scrubbing machines See more occupations related to this tool.
  • Goggles — Safety goggles See more occupations related to this tool.
  • Hand sprayers — Spray bottles See more occupations related to this tool.
  • Ironing machines or presses — Clothes ironing equipment See more occupations related to this tool.
  • Ladders — Step ladders See more occupations related to this tool.
  • Laundry type washing machines — Household washers; Light commercial washing machines; Washer extractors See more occupations related to this tool.
  • Masks or accessories — Dust masks See more occupations related to this tool.
  • Medical staff scrubs — Work scrubs See more occupations related to this tool.
  • Mop wringer — Mop wringers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Pressure or steam cleaners — Pressure washers See more occupations related to this tool.
  • Protective gloves — Vinyl gloves See more occupations related to this tool.
  • Pushcarts — Housekeeping carts See more occupations related to this tool.
  • Razor knives — Safety blades See more occupations related to this tool.
  • Scouring pads See more occupations related to this tool.
  • Sewing machines — Industrial sewing machines See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Sponges See more occupations related to this tool.
  • Squeegees or washers — Squeegees See more occupations related to this tool.
  • Steam autoclaves or sterilizers — Steam-operated sterilizers See more occupations related to this tool.
  • Steam pressing machines — Steam pressers See more occupations related to this tool.
  • Toilet brushes See more occupations related to this tool.
  • Trash bags See more occupations related to this tool.
  • Vacuum cleaners — Backpack vacuums; Industrial vacuum cleaners; Standing HEPA vacuums See more occupations related to this tool.
  • Wet mops See more occupations related to this tool.
  • Wet or dry combination vacuum cleaners — Wet-dry vacuums See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Data entry software See more occupations related to this technology.
  • Electronic mail software — Email software See more occupations related to this technology.
  • Facilities management software — Computerized maintenance management system CMMS software See more occupations related to this technology.
  • Inventory management software — Inventory tracking software See more occupations related to this technology.
  • Materials requirements planning logistics and supply chain software — Computerized bed control system software See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.

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Abilities

  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.

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Work Activities

  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.

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Detailed Work Activities

  • Dispose of trash or waste materials. See more occupations related to this activity.
  • Clean facilities or sites. See more occupations related to this activity.
  • Clean equipment or supplies. See more occupations related to this activity.
  • Monitor building premises to ensure occupant or visitor safety. See more occupations related to this activity.
  • Clean furniture or fixtures. See more occupations related to this activity.
  • Instruct staff in work policies or procedures. See more occupations related to this activity.
  • Clean building walls or flooring. See more occupations related to this activity.
  • Inventory materials or equipment. See more occupations related to this activity.
  • Plan employee work schedules. See more occupations related to this activity.
  • Move furniture. See more occupations related to this activity.
  • Decorate indoor or outdoor spaces. See more occupations related to this activity.
  • Maintain equipment or systems to ensure proper functioning. See more occupations related to this activity.
  • Remove debris from work sites. See more occupations related to this activity.
  • Select equipment, materials, or supplies for cleaning or maintenance activities. See more occupations related to this activity.

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Work Context

  • Spend Time Standing — 80% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 70% responded “Continually or almost continually.” See more occupations related to this work context.
  • Contact With Others — 59% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 66% responded “Continually or almost continually.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 79% responded “Every day.” See more occupations related to this work context.
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — 51% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Walking and Running — 70% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 61% responded “Continually or almost continually.” See more occupations related to this work context.
  • Face-to-Face Discussions — 41% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 60% responded “A lot of freedom.” See more occupations related to this work context.
  • Exposed to Contaminants — 70% responded “Every day.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 70% responded “Every day.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 45% responded “A lot of freedom.” See more occupations related to this work context.
  • Time Pressure — 60% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 62% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 38% responded “Extremely important.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 41% responded “Moderate responsibility.” See more occupations related to this work context.
  • Work With Work Group or Team — 37% responded “Extremely important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 40% responded “Very important results.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 38% responded “Extremely important.” See more occupations related to this work context.
  • Exposed to Disease or Infections — 38% responded “Every day.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
64   High school diploma or equivalent Help
35   Less than high school diploma
1   Bachelor's degree

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Credentials

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Interests

Interest code: RC

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $9.67 hourly, $20,120 annual
State wages Local Salary Info
 
Employment (2012) 1,435,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 467,700
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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