Skip navigation

Summary Report for:
37-2012.00 - Maids and Housekeeping Cleaners

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Sample of reported job titles: Breakfast and Room Attendant, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Housekeeper, Housekeeping, Housekeeping Aide, Housekeeping Laundry Worker, Room Attendant, Room Cleaner

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

back to top

Tools & Technology

Tools used in this occupation:

Cleaning brushes — Tile brushes
Clothes dryers — Household dryers; Industrial clothes dryers
Floor polishers — Floor burnishers; Power floor buffers
Laundry type washing machines — Household washers; Light commercial washing machines; Washer extractors
Vacuum cleaners — Backpack vacuums; Industrial vacuum cleaners; Standing HEPA vacuums

Technology used in this occupation:

Data base user interface and query software — Data entry software
Electronic mail software — Email software
Facilities management software — Computerized maintenance management system CMMS software
Inventory management software — Inventory tracking software
Materials requirements planning logistics and supply chain software — Computerized bed control system software

back to top

Knowledge

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

back to top

Skills

Service Orientation — Actively looking for ways to help people.
Coordination — Adjusting actions in relation to others' actions.

back to top

Abilities

Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

back to top

Work Activities

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

back to top

Work Context

Spend Time Standing — 80% responded “Continually or almost continually.”
Spend Time Bending or Twisting the Body — 70% responded “Continually or almost continually.”
Contact With Others — 59% responded “Constant contact with others.”
Spend Time Making Repetitive Motions — 66% responded “Continually or almost continually.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 79% responded “Every day.”
Spend Time Kneeling, Crouching, Stooping, or Crawling — 51% responded “Continually or almost continually.”
Spend Time Walking and Running — 70% responded “Continually or almost continually.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 61% responded “Continually or almost continually.”
Face-to-Face Discussions — 41% responded “Every day.”
Freedom to Make Decisions — 60% responded “A lot of freedom.”

back to top

Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

back to top

Education


Percentage of Respondents
Education Level Required
64   High school diploma or equivalent Help
35   Less than high school diploma
  Bachelor's degree

back to top

Credentials

Find Certifications Find Licenses Find Apprenticeships

back to top

Interests

Interest code: RC

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

back to top

Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity — Job requires being honest and ethical.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

back to top

Work Values

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

back to top

Related Occupations

35-2021.00 Food Preparation Workers   Bright Outlook Bright Outlook  
35-3041.00 Food Servers, Nonrestaurant Bright Outlook
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers Bright Outlook
35-9021.00 Dishwashers Bright Outlook
37-2011.00 Janitors and Cleaners, Except Maids and Housekeeping Cleaners Bright Outlook
39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants
45-2041.00 Graders and Sorters, Agricultural Products
51-3022.00 Meat, Poultry, and Fish Cutters and Trimmers
51-6011.00 Laundry and Dry-Cleaning Workers
51-6021.00 Pressers, Textile, Garment, and Related Materials

back to top

Wages & Employment Trends

Median wages (2013) $9.51 hourly, $19,780 annual
State wages Local Salary Info
 
Employment (2012) 1,435,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 467,700
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2013 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

back to top

Job Openings on the Web

Find Jobs Job Banks

back to top

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

back to top