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Summary Report for:
11-3051.01 - Quality Control Systems Managers

Plan, direct, or coordinate quality assurance programs. Formulate quality control policies and control quality of laboratory and production efforts.

Sample of reported job titles: Associate Director, QA; Director of Quality; Lab Manager; Laboratory Manager; QA Manager; Quality Assurance Manager; Quality Control; Quality Control Manager; Quality Control Supervisor; Quality Manager

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Collect and analyze production samples to evaluate quality.
  • Analyze quality control test results and provide feedback and interpretation to production management or staff.
  • Stop production if serious product defects are present.
  • Monitor performance of quality control systems to ensure effectiveness and efficiency.
  • Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
  • Instruct staff in quality control and analytical procedures.
  • Produce reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.
  • Participate in the development of product specifications.
  • Review statistical studies, technological advances, or regulatory standards and trends to stay abreast of issues in the field of quality control.
  • Identify critical points in the manufacturing process and specify sampling procedures to be used at these points.
  • Create and implement inspection and testing criteria or procedures.
  • Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities.
  • Document testing procedures, methodologies, or criteria.
  • Review and update standard operating procedures or quality assurance manuals.
  • Identify quality problems or areas for improvement and recommend solutions.
  • Verify that raw materials, purchased parts or components, in-process samples, and finished products meet established testing and inspection standards.
  • Review quality documentation necessary for regulatory submissions and inspections.
  • Generate and maintain quality control operating budgets.
  • Direct the tracking of defects, test results, or other regularly reported quality control data.
  • Evaluate new testing and sampling methodologies or technologies to determine usefulness.
  • Direct product testing activities throughout production cycles.
  • Instruct vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
  • Coordinate the selection and implementation of quality control equipment, such as inspection gauges.
  • Monitor development of new products to help identify possible problems for mass production.
  • Confer with marketing and sales departments to define client requirements and expectations.

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Technology Skills

  • Analytical or scientific software — Minitab Hot technology ; Statgraphics; Systat Software Lisa.lims; Thermo Fisher Scientific Laboratory Information Management Systems LIMS (see all 14 examples)
  • Compliance software — EtQ Reliance; MasterControl software; Sparta Systems TrackWise
  • Content workflow software — Atlassian JIRA Hot technology
  • Data base user interface and query software — Data entry software Hot technology ; Harrington Group caWeb; Microsoft Access Hot technology ; Structured query language SQL Hot technology
  • Document management software — Adobe Systems Adobe Acrobat Hot technology
  • Electronic mail software — Microsoft Outlook Hot technology
  • Enterprise application integration software — Extensible markup language XML Hot technology
  • Enterprise resource planning ERP software Hot technology — SAP Hot technology
  • Graphics or photo imaging software — Microsoft Visio Hot technology
  • Industrial control software — ASI DATAMYTE GageMetrics; Infinity QS ProFicient; PQ Systems MEASUREspy; Vivaldi Software Vivaldi Quality Management (see all 12 examples)
  • Internet browser software — Web browser software
  • Object or component oriented development software — Oracle Java Hot technology
  • Office suite software — Microsoft Office
  • Operating system software — Linux Hot technology
  • Presentation software — Microsoft PowerPoint Hot technology
  • Program testing software — Hewlett Packard LoadRunner Hot technology
  • Project management software — Microsoft Project Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Analytical balances — Laboratory analytical balances
  • Benchtop centrifuges — Laboratory benchtop centrifuges
  • Extracting equipment for laboratories — Laboratory extraction equipment
  • Gas chromatographs — Gas chromatography equipment
  • Immunology analyzers — Cellular assay equipment
  • Infrared spectrometers — Fourier transfer infrared FTIR spectrometers
  • Inkjet printers — Computer inkjet printers
  • Instrumentation for capillary electrophoresis — Electrophoresis equipment
  • Laboratory diluters — Automated diluters
  • Liquid chromatographs — Liquid chromatography equipment
  • Microplate readers — Automated microplate ELISA readers
  • Moisture balances — Laboratory moisture balances
  • Notebook computers — Laptop computers
  • Personal computers
  • pH meters — pH analyzers
  • Portable data input terminals — Handheld data collectors
  • Spectrometers — Infrared spectroscopic equipment
  • Titration equipment — Titrators

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Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Skills

  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Speaking — Talking to others to convey information effectively.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Coordination — Adjusting actions in relation to others' actions.
  • Instructing — Teaching others how to do something.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Persuasion — Persuading others to change their minds or behavior.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Mathematics — Using mathematics to solve problems.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.

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Abilities

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Far Vision — The ability to see details at a distance.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
  • Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

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Work Activities

  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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Detailed Work Activities

  • Evaluate quality of materials or products.
  • Confer with organizational members to accomplish work activities.
  • Analyze data to inform operational decisions or activities.
  • Monitor organizational procedures to ensure proper functioning.
  • Communicate organizational information to customers or other stakeholders.
  • Communicate organizational policies and procedures.
  • Conduct employee training programs.
  • Prepare operational progress or status reports.
  • Develop specifications for new products or processes.
  • Maintain knowledge of current developments in area of expertise.
  • Develop operating strategies, plans, or procedures.
  • Develop organizational methods or procedures.
  • Implement organizational process or policy changes.
  • Document organizational or operational procedures.
  • Supervise employees.
  • Monitor facilities or operational systems.
  • Analyze data to assess operational or project effectiveness.
  • Recommend organizational process or policy changes.
  • Review documents or materials for compliance with policies or regulations.
  • Direct organizational operations, projects, or services.
  • Prepare operational budgets.
  • Manage control system activities in organizations.
  • Advise customers on technical or procedural issues.
  • Inspect condition or functioning of facilities or equipment.

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Work Context

  • Electronic Mail — 100% responded “Every day.”
  • Face-to-Face Discussions — 100% responded “Every day.”
  • Indoors, Environmentally Controlled — 100% responded “Every day.”
  • Telephone — 100% responded “Every day.”
  • Contact With Others — 97% responded “Constant contact with others.”
  • Work With Work Group or Team — 97% responded “Extremely important.”
  • Importance of Being Exact or Accurate
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
  • Duration of Typical Work Week
  • Impact of Decisions on Co-workers or Company Results
  • Responsible for Others' Health and Safety
  • Letters and Memos
  • Responsibility for Outcomes and Results
  • Sounds, Noise Levels Are Distracting or Uncomfortable
  • Indoors, Not Environmentally Controlled
  • Frequency of Decision Making
  • Outdoors, Exposed to Weather
  • Deal With External Customers
  • Structured versus Unstructured Work
  • Time Pressure
  • Freedom to Make Decisions
  • Consequence of Error
  • Frequency of Conflict Situations
  • Importance of Repeating Same Tasks
  • Level of Competition
  • Coordinate or Lead Others
  • Exposed to Hazardous Conditions
  • Spend Time Sitting
  • Deal With Unpleasant or Angry People
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  • Exposed to Contaminants
  • Outdoors, Under Cover
  • Public Speaking

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
73   Bachelor's degree
11   Some college, no degree
11   Master's degree

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Credentials

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Interests

Interest code: ECR

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Integrity — Job requires being honest and ethical.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Persistence — Job requires persistence in the face of obstacles.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages data collected from Industrial Production Managers.
Employment data collected from Industrial Production Managers.
Industry data collected from Industrial Production Managers.

Median wages (2015) $45.17 hourly, $93,940 annual
State wages Local Salary Info
 
Employment (2014) 173,000 employees
Projected growth (2014-2024) Decline (-2% or lower) Decline (-2% or lower)
Projected job openings (2014-2024) 49,100
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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