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Summary Report for:
39-1012.00 - Slot Supervisors

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Sample of reported job titles: Casino Manager, Key Person, Slot Attendant, Slot Floor Person, Slot Floorperson, Slot Manager, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Slot Technician

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Respond to and resolve patrons' complaints.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians.
  • Reset slot machines after payoffs.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Clean and maintain slot machines and surrounding areas.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Stock patron supplies and refreshments.

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Technology Skills

  • Data base user interface and query software — Microsoft Access Hot technology
  • Electronic mail software — Microsoft Outlook Hot technology
  • Office suite software — Microsoft Office
  • Presentation software — Microsoft PowerPoint Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Automatic teller machines ATMs — Payment kiosks
  • Cash registers — Electronic cash registers
  • Circuit tester — Board testers
  • Desktop calculator — 10-key calculators
  • Laser fax machine — Laser facsimile machines
  • Laser printers — Ticket printers
  • Multimeters — Digital multimeters
  • Notebook computers — Laptop computers
  • Oscilloscopes — Digital oscilloscopes
  • Personal computers
  • Photocopiers — Copy machines
  • Poker or slot machines — Slot machines
  • Screwdrivers — Phillips screwdrivers
  • Special purpose telephones — Multi-line telephone systems
  • Two way radios — Mobile radios

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking — Talking to others to convey information effectively.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination — Adjusting actions in relation to others' actions.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

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Detailed Work Activities

  • Resolve customer complaints or problems.
  • Perform basic equipment maintenance.
  • Monitor operational quality or safety.
  • Supervise service workers.
  • Operate gaming equipment.
  • Prepare operational reports or records.
  • Respond to customer inquiries.
  • Monitor patron activities to identify problems or potential problems.
  • Communicate with management or other staff to resolve problems.
  • Enforce rules or regulations.
  • Conduct gaming transactions.
  • Clean facilities or equipment.
  • Stock supplies or merchandise.

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Work Context

  • Indoors, Environmentally Controlled — 96% responded “Every day.”
  • Deal With External Customers — 82% responded “Extremely important.”
  • Contact With Others — 81% responded “Constant contact with others.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 80% responded “Every day.”
  • Importance of Being Exact or Accurate — 67% responded “Extremely important.”
  • Work With Work Group or Team — 59% responded “Extremely important.”
  • Spend Time Standing — 53% responded “More than half the time.”
  • Physical Proximity — 45% responded “Very close (near touching).”
  • Spend Time Walking and Running — 45% responded “Continually or almost continually.”
  • Face-to-Face Discussions — 64% responded “Every day.”
  • Freedom to Make Decisions — 46% responded “A lot of freedom.”
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
  • Deal With Unpleasant or Angry People — 64% responded “Once a week or more but not every day.”
  • Importance of Repeating Same Tasks — 50% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results — 40% responded “Very important results.”
  • Structured versus Unstructured Work — 45% responded “Some freedom.”
  • Coordinate or Lead Others — 39% responded “Very important.”
  • Frequency of Decision Making — 40% responded “Every day.”
  • Responsibility for Outcomes and Results — 33% responded “Very high responsibility.”
  • Responsible for Others' Health and Safety — 34% responded “High responsibility.”
  • Electronic Mail — 50% responded “Every day.”
  • Exposed to Contaminants — 51% responded “Every day.”
  • Frequency of Conflict Situations — 42% responded “Once a week or more but not every day.”
  • Letters and Memos — 30% responded “Once a week or more but not every day.”
  • Consequence of Error — 36% responded “Extremely serious.”
  • Spend Time Making Repetitive Motions — 26% responded “More than half the time.”
  • Time Pressure — 34% responded “Every day.”
  • Duration of Typical Work Week — 66% responded “40 hours.”
  • Telephone — 35% responded “Every day.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
65   High school diploma or equivalent Help
10   Less than high school diploma
10   Some college, no degree

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Credentials

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Interests

Interest code: CRE

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Work Styles

  • Integrity — Job requires being honest and ethical.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Persistence — Job requires persistence in the face of obstacles.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages (2016) $17.35 hourly, $36,080 annual
State wages Local Salary Info
 
Employment (2016) 12,000 employees
Projected growth (2016-2026) Slower than average (2% to 4%) Slower than average (2% to 4%)
Projected job openings (2016-2026) 2,000
State trends Employment Trends
 
Top industries (2016)

Source: Bureau of Labor Statistics 2016 wage data external site and 2016-2026 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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