- Listen to and resolve customers' complaints regarding products or services.
Occupations with related tasks Save Table: XLSX CSV
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Resolve worker problems or collaborate with employees to assist in problem resolution.
- Enforce safety rules and regulations.
- Interpret transportation or tariff regulations, shipping orders, safety regulations, or company policies and procedures for workers.
- Plan work assignments and equipment allocations to meet transportation, operations or production goals.
- Examine, measure, or weigh cargo or materials to determine specific handling requirements.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
- Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations.
- Drive vehicles or operate machines or equipment to complete work assignments or to assist workers.
- Inspect or test materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Maintain or verify records of time, materials, expenditures, or crew activities.
- Requisition needed personnel, supplies, equipment, parts, or repair services.
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services.
- Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents.
- Dispatch personnel and vehicles in response to telephone or radio reports of emergencies.
- Monitor field work to ensure proper performance and use of materials.
- Recommend or implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions.
- Perform or schedule repairs or preventive maintenance of vehicles or other equipment.
- Compute or estimate cash, payroll, transportation, personnel, or storage requirements.
- Assist workers in tasks, such as loading vehicles.
- Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials.
- Plan and establish schedules.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Resolve worker problems or collaborate with employees to assist in problem resolution.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Enforce safety rules and regulations.
- Resolve customer complaints regarding worker performance or services rendered.
- Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
- Compute or estimate cash, payroll, transportation, or personnel requirements.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Recommend and implement measures to improve worker motivation, work methods, or customer services.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
- Take disciplinary action to address performance problems.
- Analyze and record personnel or operational data and write related activity reports.
- Apply customer feedback to service improvement efforts.
- Participate in continuing education to stay abreast of industry trends and developments.
- Requisition necessary supplies, equipment, or services.
- Direct or coordinate the activities of workers, such as flight or car attendants.
- Recruit and hire staff members.
- Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
- Negotiate with authorities, such as local government officials, to eliminate hazards along transportation routes.
- Inspect repairs to transportation vehicles or equipment to ensure that repair work was performed properly.
- Inspect vehicles or equipment to ensure compliance with rules, standards, or regulations.
- Investigate complaints regarding safety violations.
- Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.
- Issue notices and recommend corrective actions when infractions or problems are found.
- Conduct vehicle or transportation equipment tests, using diagnostic equipment.
- Conduct remote inspections of motor vehicles, using handheld controllers and remotely directed vehicle inspection devices.
- Attach onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
- Investigate incidents or violations, such as delays, accidents, and equipment failures.
- Prepare reports on investigations or inspections and actions taken.
- Examine carrier operating rules, employee qualification guidelines, or carrier training and testing programs for compliance with regulations or safety standards.
- Conduct visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Identify modifications to engines, fuel systems, emissions control equipment, or other vehicle systems to determine the impact of modifications on inspection procedures or conclusions.
- Review commercial vehicle logs, shipping papers, or driver and equipment records to detect any problems or to ensure compliance with regulations.
- Identify emissions testing procedures and standards appropriate for the age and technology of vehicles.
- Compare emissions findings with applicable emissions standards.
- Investigate and make recommendations on carrier requests for waiver of federal standards.
- Perform low-pressure fuel evaluative tests (LPFET) to test for harmful emissions from vehicles without onboard diagnostics (OBD) equipment.
- Evaluate new methods of packaging, testing, shipping, or transporting hazardous materials to ensure adequate public safety protection.
- Negotiate with authorities, such as local government officials, to eliminate hazards along transportation routes.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Use instrumentation to guide flights when visibility is poor.
- Start engines, operate controls, and pilot airplanes to transport passengers, mail, or freight, adhering to flight plans, regulations, and procedures.
- Work as part of a flight team with other crew members, especially during takeoffs and landings.
- Respond to and report in-flight emergencies and malfunctions.
- Inspect aircraft for defects and malfunctions, according to pre-flight checklists.
- Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.
- Monitor engine operation, fuel consumption, and functioning of aircraft systems during flights.
- Monitor gauges, warning devices, and control panels to verify aircraft performance and to regulate engine speed.
- Steer aircraft along planned routes, using autopilot and flight management computers.
- Check passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications are met.
- Confer with flight dispatchers and weather forecasters to keep abreast of flight conditions.
- Brief crews about flight details, such as destinations, duties, and responsibilities.
- Choose routes, altitudes, and speeds that will provide the fastest, safest, and smoothest flights.
- Direct activities of aircraft crews during flights.
- Record in log books information, such as flight times, distances flown, and fuel consumption.
- Instruct other pilots and student pilots in aircraft operations and the principles of flight.
- Make announcements regarding flights, using public address systems.
- Coordinate flight activities with ground crews and air traffic control and inform crew members of flight and test procedures.
- Conduct in-flight tests and evaluations at specified altitudes and in all types of weather to determine the receptivity and other characteristics of equipment and systems.
- File instrument flight plans with air traffic control to ensure that flights are coordinated with other air traffic.
- Perform minor maintenance work, or arrange for major maintenance.
- Evaluate other pilots or pilot-license applicants for proficiency.
- Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Check aircraft prior to flights to ensure that the engines, controls, instruments, and other systems are functioning properly.
- Co-pilot aircraft or perform captain's duties, as required.
- Consider airport altitudes, outside temperatures, plane weights, and wind speeds and directions to calculate the speed needed to become airborne.
- Use instrumentation to pilot aircraft when visibility is poor.
- Monitor engine operation, fuel consumption, and functioning of aircraft systems during flights.
- Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.
- Plan flights according to government and company regulations, using aeronautical charts and navigation instruments.
- Start engines, operate controls, and pilot airplanes to transport passengers, mail, or freight according to flight plans, regulations, and procedures.
- Check baggage or cargo to ensure that it has been loaded correctly.
- Obtain and review data such as load weights, fuel supplies, weather conditions, and flight schedules to determine flight plans and identify needed changes.
- Conduct in-flight tests and evaluations at specified altitudes and in all types of weather to determine the receptivity and other characteristics of equipment and systems.
- Choose routes, altitudes, and speeds that will provide the fastest, safest, and smoothest flights.
- Write specified information in flight records, such as flight times, altitudes flown, and fuel consumption.
- Coordinate flight activities with ground crews and air traffic control, and inform crew members of flight and test procedures.
- Perform minor aircraft maintenance and repair work, or arrange for major maintenance.
- Supervise other crew members.
- Request changes in altitudes or routes as circumstances dictate.
- File instrument flight plans with air traffic control so that flights can be coordinated with other air traffic.
- Rescue and evacuate injured persons.
- Instruct other pilots and student pilots in aircraft operations.
- Fly with other pilots or pilot-license applicants to evaluate their proficiency.
- Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
- Teach company regulations and procedures to other pilots.
- Operate large scale uncrewed aerial vehicles (UAVs) or drones for various commercial purposes, such as aerial photography, surveying land and structures, or monitoring wildlife.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Prepare passengers and aircraft for landing, following procedures.
- Administer first aid to passengers in distress.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Reassure passengers when situations, such as turbulence, are encountered.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- Announce flight delays and descent preparations.
- Greet passengers boarding aircraft and direct them to assigned seats.
- Assist passengers entering or disembarking the aircraft.
- Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- Operate audio and video systems.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Collect money for meals and beverages.
- Heat and serve prepared foods.
- Inspect passenger tickets to verify information and to obtain destination information.
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Sell alcoholic beverages to passengers.
- Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
