Summary Report for:
49-2011.00 - Computer, Automated Teller, and Office Machine Repairers
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Sample of reported job titles: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Advise customers concerning equipment operation, maintenance, or programming.
- Test new systems to ensure that they are in working order.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Operate machines to test functioning of parts or mechanisms.
- Maintain records of equipment maintenance work or repairs.
- Install and configure new equipment, including operating software or peripheral equipment.
- Maintain parts inventories and order any additional parts needed for repairs.
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
- Align, adjust, or calibrate equipment according to specifications.
- Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
- Complete repair bills, shop records, time cards, or expense reports.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
- Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
- Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
- Lay cable and hook up electrical connections between machines, power sources, and phone lines.
- Analyze equipment performance records to assess equipment functioning.
- Fill machines with toners, inks, or other duplicating fluids.
- Train new repairers.
- Calibrate testing instruments.
Tools & Technology
Tools used in this occupation:
- Adjustable widemouth pliers
- Air compressors
- Bare printed circuit boards — Field replaceable units FRU
- Cable accessories — Cable verifiers
- Combination wrenches
- Computer servers
- Delivery trucks — Armored cars
- Desktop computers
- Digital testers — Bit error rate testers BERT
- Drill press or radial drill — Drill presses
- Multimeters — Digital multimeters
- Network analyzers — Asynchronous transfer mode ATM analyzers; Synchronous optical network SONET analyzers; T-Birds; Telecommunication analyzers
- Notebook computers
- Nut drivers
- Ohmmeters — Digital ohmmeters
- Oscilloscopes — Digital oscilloscopes
- Power drills
- Power meters — Powerline monitors
- Protocol analyzers
- Screwdrivers — Flathead screwdrivers
- Signal generators — Portable signal generators; Test pattern generators
- Soldering iron — Soldering irons
- Stripping tools — Wire strippers
- Vacuum cleaners — Mini vacuums
- Voltage or current meters — Voltmeters
Technology used in this occupation:
- Calendar and scheduling software — Scheduling software
- Configuration management software — Symantec Altiris Deployment Solution
- Data base user interface and query software — Database software
- Document management software — Adobe Systems Adobe Acrobat software
- Electronic mail software — Email software; Microsoft Outlook
- Enterprise application integration software — Extensible markup language XML; Extensible stylesheet language XSL; IBM WebSphere
- Filesystem software — Symantec Norton Utilities
- Helpdesk or call center software — Call tracking software
- Internet browser software — Microsoft Internet Explorer *; Web browser software
- Network connectivity terminal emulation software — Terminal emulation software
- Network security or virtual private network VPN management software — Cisco Systems VPN Client
- Object or component oriented development software — Microsoft Visual Basic.NET
- Office suite software — Microsoft Office software
- Operating system software — Linux; Microsoft Windows; UNIX
- Platform interconnectivity software — Microsoft Hyperterminal
- Presentation software — Microsoft PowerPoint
- Program testing software — Personal computer diagnostic software
- Spreadsheet software — Microsoft Excel
- Transaction security and virus protection software — Symantec Norton Antivirus; Virus detection software
- Video conferencing software — Microsoft Office Live Meeting
- Web page creation and editing software — Macromedia Cold Fusion
- Word processing software — Microsoft Word
* Software developed by a government agency and/or distributed as freeware or shareware.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Repairing — Repairing machines or systems using the needed tools.
- Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Speaking — Talking to others to convey information effectively.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Time Management — Managing one's own time and the time of others.
- Troubleshooting — Determining causes of operating errors and deciding what to do about it.
- Equipment Selection — Determining the kind of tools and equipment needed to do a job.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Coordination — Adjusting actions in relation to others' actions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities
- Order materials, supplies, or equipment.
- Test mechanical equipment to ensure proper functioning.
- Align equipment or machinery.
- Confer with customers or users to assess problems.
- Lubricate equipment to allow proper functioning.
- Maintain work equipment or machinery.
- Repair worn, damaged, or defective mechanical parts.
- Replace worn, damaged, or defective mechanical parts.
- Clean equipment, parts, or tools to repair or maintain them in good working order.
- Reassemble equipment after repair.
- Adjust equipment to ensure optimal performance.
- Disassemble equipment to inspect for deficiencies.
- Document operational activities.
- Test electrical circuits or components for proper functioning.
- Test mechanical systems to ensure proper functioning.
- Assemble mechanical components or machine parts.
- Calibrate equipment to specifications.
- Install electrical components, equipment, or systems.
- Maintain repair or maintenance records.
- Read technical information needed to perform maintenance or repairs.
- Travel to work sites to perform installation, repair or maintenance work.
- Maintain inventories of materials, equipment, or products.
- Connect electrical components or equipment.
- Install programs onto computer or computer-controlled equipment.
- Train customers in the use of products.
- Lay cables to connect equipment.
- Analyze test or performance data to assess equipment operation.
- Enter codes or other information into computers.
- Train others in operational procedures.
- Telephone — 87% responded “Every day.”
- Face-to-Face Discussions — 72% responded “Every day.”
- Contact With Others — 58% responded “Constant contact with others.”
- Structured versus Unstructured Work — 49% responded “A lot of freedom.”
- Indoors, Environmentally Controlled — 71% responded “Every day.”
- Freedom to Make Decisions — 56% responded “A lot of freedom.”
- Electronic Mail — 76% responded “Every day.”
- Work With Work Group or Team — 53% responded “Extremely important.”
- Deal With External Customers — 48% responded “Very important.”
- Importance of Being Exact or Accurate — 42% responded “Extremely important.”
- Time Pressure — 55% responded “Every day.”
- Level of Competition — 40% responded “Extremely competitive.”
- Frequency of Decision Making — 54% responded “Every day.”
- Impact of Decisions on Co-workers or Company Results — 52% responded “Very important results.”
- Coordinate or Lead Others — 56% responded “Very important.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 55% responded “Continually or almost continually.”
- Spend Time Sitting — 30% responded “Continually or almost continually.”
- In an Enclosed Vehicle or Equipment — 40% responded “Every day.”
- Responsibility for Outcomes and Results — 43% responded “Moderate responsibility.”
- Duration of Typical Work Week — 44% responded “40 hours.”
- Deal With Unpleasant or Angry People — 34% responded “Once a year or more but not every month.”
- Importance of Repeating Same Tasks — 23% responded “Extremely important.”
- Spend Time Making Repetitive Motions — 33% responded “More than half the time.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Percentage of Respondents
|Education Level Required|
|35||Some college, no degree|
Interest code: RCI
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Persistence — Job requires persistence in the face of obstacles.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$17.58 hourly, $36,560 annual|
|Employment (2012)||133,000 employees|
|Projected growth (2012-2022)||Slower than average (3% to 7%)|
|Projected job openings (2012-2022)||32,800|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- Computer, ATM, and Office Machine Repairers . Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.