43-4171.00 - Receptionists and Information Clerks

Updated 2018

Details Report for:
43-4171.00 - Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Sample of reported job titles: Clerk Specialist, Community Liaison, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist, Unit Assistant

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
91	Core	Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
91	Core	Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
85	Core	Schedule appointments and maintain and update appointment calendars.
84	Core	Hear and resolve complaints from customers or the public.
84	Core	File and maintain records.
83	Core	Receive payment and record receipts for services.
83	Core	Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
83	Core	Transmit information or documents to customers, using computer, mail, or facsimile machine.
76	Core	Analyze data to determine answers to questions from customers or members of the public.
75	Core	Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
71	Core	Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
77	Supplemental	Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
72	Supplemental	Process and prepare memos, correspondence, travel vouchers, or other documents.
69	Supplemental	Keep a current record of staff members' whereabouts and availability.
62	Supplemental	Take orders for merchandise or materials and send them to the proper departments to be filled.
56	Supplemental	Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
56	Supplemental	Schedule space or equipment for special programs and prepare lists of participants.
54	Supplemental	Enroll individuals to participate in programs and notify them of their acceptance.
30	Supplemental	Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

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Technology Skills Save Table (XLS/CSV)

Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks
Calendar and scheduling software — Appointment scheduling software; Electronic calendar management software
Customer relationship management CRM software
Data base user interface and query software — Claim processing system software; Data entry software ; FileMaker Pro ; IBM Check Processing Control System CPSC (see all 8 examples)
Desktop publishing software — Microsoft Publisher
Document management software — Filing system software
Electronic mail software — Email software; IBM Notes ; Microsoft Outlook
Internet browser software — Web browser software
Medical software — Kodak Dental Systems Kodak SOFTDENT Practice management software PMS; McKesson Lytec; Medical condition coding software ; Medical procedure coding software (see all 6 examples)
Network conferencing software — Microsoft Office SharePoint Server MOSS
Office suite software — Corel WordPerfect; Microsoft Office
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Time accounting software — HMS
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Desktop computers
Dictation machines — Dictation equipment
Filing cabinets or accesories — Filing Cabinets
Franking or postage machines — Postage machines
Laser fax machine — Laser facsimile machines
Magnetic stripe readers and encoders — Credit card processing machines
Personal computers
Photocopiers — Photocopying equipment
Pocket calculator — Handheld calculators
Premise branch exchange PBX systems — Multi-line switchboards; Switchboards
Public address systems — Public address PA systems
Scanners — Data input scanners
Special purpose telephones — Multi-line telephone systems
Typewriters — Electric typewriters

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
80		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
78		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
73		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
59		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
43		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
40		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
40		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
38		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
37		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
34		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
30		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
28		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
25		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
25		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
21		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
21		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
18		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
17		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
16		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
14		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
13		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
11		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
9		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
9		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
6		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
5		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
4		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
3		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
3		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
2		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
2		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Skills Save Table (XLS/CSV)

Importance		Skill
66		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
66		Speaking — Talking to others to convey information effectively.
63		Service Orientation — Actively looking for ways to help people.
56		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
56		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
56		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
53		Coordination — Adjusting actions in relation to others' actions.
53		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
47		Time Management — Managing one's own time and the time of others.
44		Instructing — Teaching others how to do something.
44		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
38		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
38		Persuasion — Persuading others to change their minds or behavior.
35		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
35		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
35		Negotiation — Bringing others together and trying to reconcile differences.
35		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
31		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
31		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
28		Mathematics — Using mathematics to solve problems.
19		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
19		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
13		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
10		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
10		Programming — Writing computer programs for various purposes.
10		Technology Design — Generating or adapting equipment and technology to serve user needs.
10		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
3		Operations Analysis — Analyzing needs and product requirements to create a design.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Operation and Control — Controlling operations of equipment or systems.
0		Repairing — Repairing machines or systems using the needed tools.
0		Science — Using scientific rules and methods to solve problems.

Abilities Save Table (XLS/CSV)

Importance		Ability
72		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
72		Speech Recognition — The ability to identify and understand the speech of another person.
66		Speech Clarity — The ability to speak clearly so others can understand you.
63		Written Comprehension — The ability to read and understand information and ideas presented in writing.
63		Written Expression — The ability to communicate information and ideas in writing so others will understand.
56		Near Vision — The ability to see details at close range (within a few feet of the observer).
53		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
47		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
47		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
44		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
44		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
44		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
41		Far Vision — The ability to see details at a distance.
41		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
38		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
38		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
38		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
35		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
31		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
28		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
28		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
22		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
22		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
19		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
19		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
16		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
10		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
6		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
3		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.
0		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
92		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
89		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
87		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
85		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
80		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
77		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
75		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
74		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
73		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
71		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
70		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
69		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
67		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
62		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
59		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
59		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
54		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
54		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
49		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
48		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
47		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
44		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
44		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
42		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
36		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
36		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
35		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
30		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
28		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
28		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
27		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
21		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
21		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
20		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
18		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
18		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
16		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
13		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
7		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
6		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
2		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Detailed Work Activities Save Table (XLS/CSV)

Schedule appointments.
Answer telephones to direct calls or provide information.
Greet customers, patrons, or visitors.
File documents or records.
Respond to customer problems or complaints.
Send information, materials or documentation.
Collect deposits, payments or fees.
Operate computers or computerized equipment.
Proofread documents, records, or other files to ensure accuracy.
Calculate costs of goods or services.
Analyze operational or research data.
Distribute incoming mail.
Sort mail.
Prepare business correspondence.
Discuss goods or services information with customers or patrons.
Record personnel information.
Order materials, supplies, or equipment.
Clean facilities or equipment.
Schedule operational activities.
Provide notifications to customers or patrons.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


98	Constant contact with others

Telephone — How often do you have telephone conversations in this job?


94	Every day

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


95	Every day

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


91	Every day

Deal With External Customers — How important is it to work with external customers or the public in this job?


78	Extremely important
14	Very important

Electronic Mail — How often do you use electronic mail in this job?


84	Every day

Spend Time Sitting — How much does this job require sitting?


65	Continually or almost continually
32	More than half the time

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


65	Extremely important
17	Very important
17	Important

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


48	Extremely important
43	Very important

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


66	Every day
23	Once a month or more but not every week

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


52	Extremely important
27	Very important
12	Important

Letters and Memos — How often does the job require written letters and memos?


50	Every day
27	Once a week or more but not every day

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


51	Very important results
11	Important results
24	Moderate results
11	Minor results

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


19	A lot of freedom
65	Some freedom

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


35	A lot of freedom
28	Some freedom
27	Limited freedom
11	Very little freedom

Time Pressure — How often does this job require the worker to meet strict deadlines?


21	Every day
56	Once a week or more but not every day

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


26	Every day
37	Once a week or more but not every day
21	Once a month or more but not every week
17	Once a year or more but not every month

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


23	Continually or almost continually
30	More than half the time
16	About half the time
29	Less than half the time

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


14	Every day
26	Once a week or more but not every day
33	Once a month or more but not every week
23	Once a year or more but not every month

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


22	Extremely competitive
30	Highly competitive
16	Moderately competitive
13	Slightly competitive
19	Not at all competitive

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


34	Moderately close (at arm's length)
39	Slightly close (e.g., shared office)
15	I don't work near other people (beyond 100 ft.)

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


28	Extremely important
11	Important
27	Fairly important
25	Not important at all

Degree of Automation — How automated is the job?


16	Highly automated
66	Moderately automated

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


17	Very high responsibility
34	Moderate responsibility
17	Limited responsibility
25	No responsibility

Duration of Typical Work Week — Number of hours typically worked in one week.


72	40 hours
22	Less than 40 hours

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


15	Very high responsibility
11	High responsibility
14	Moderate responsibility
37	Limited responsibility
22	No responsibility

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


29	Every day
11	Once a month or more but not every week
13	Once a year or more but not every month
44	Never

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


27	Continually or almost continually
19	Less than half the time
50	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


25	Every day
66	Never

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


54	Fairly serious
24	Not serious at all

Public Speaking — How often do you have to perform public speaking in this job?


21	Every day
20	Once a year or more but not every month
56	Never

Spend Time Standing — How much does this job require standing?


87	Less than half the time

Spend Time Walking and Running — How much does this job require walking and running?


76	Less than half the time
20	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


22	Once a month or more but not every week
35	Once a year or more but not every month
41	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


44	Less than half the time
48	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


83	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


37	Less than half the time
61	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


84	Never

Work Schedules — How regular are the work schedules for this job?


16	Irregular (changes with weather conditions, production demands, or contract duration)
83	Regular (established routine, set schedule)

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


11	Once a year or more but not every month
82	Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


15	Once a year or more but not every month
82	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


18	Fairly important
79	Not important at all

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


16	Once a year or more but not every month
82	Never

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


93	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


94	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


95	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


96	Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


99	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


99	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


99	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


99	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


97	Never

Exposed to High Places — How often does this job require exposure to high places?


99	Never

Exposed to Radiation — How often does this job require exposure to radiation?


100	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


100	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


100	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
67	High school diploma or equivalent
15	Associate's degree
7	Less than high school diploma

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
95		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
72		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
39		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
0		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
0		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
88		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
87		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
87		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
86		Integrity — Job requires being honest and ethical.
85		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
85		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
85		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
77		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
74		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
74		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
71		Initiative — Job requires a willingness to take on responsibilities and challenges.
64		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
62		Persistence — Job requires persistence in the face of obstacles.
61		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
60		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
57		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values Save Table (XLS/CSV)

Extent		Work Value
78		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
33		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
33		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
28		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations Save Table (XLS/CSV)

29-2071.00	Medical Records and Health Information Technicians
43-2011.00	Switchboard Operators, Including Answering Service
43-3011.00	Bill and Account Collectors
43-4031.03	License Clerks
43-4051.00	Customer Service Representatives Green
43-4081.00	Hotel, Motel, and Resort Desk Clerks
43-4111.00	Interviewers, Except Eligibility and Loan
43-6013.00	Medical Secretaries
43-9041.01	Insurance Claims Clerks
43-9061.00	Office Clerks, General Bright Outlook

Wages & Employment Trends

Median wages (2017)	$13.65 hourly, $28,390 annual
State wages

Employment (2016)	1,054,000 employees
Projected growth (2016-2026)	Average (5% to 9%)
Projected job openings (2016-2026)	151,100
State trends

Top industries (2016)	Health Care and Social Assistance (45% employed in this sector) Other Services (Except Public Administration) (12%) Professional, Scientific, and Technical Services (11%) (see all industries)

Source: Bureau of Labor Statistics 2017 wage data and 2016-2026 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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