Details Report for:
43-4171.00 - Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Sample of reported job titles: Clerk Specialist, Front Desk Receptionist, Greeter, Member Service Representative, Office Assistant, Receptionist, Scheduler, Senior Receptionist
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
91 ![]() ![]() |
Core | |
91 ![]() ![]() |
Core | |
85 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
83 ![]() ![]() |
Core | |
83 ![]() ![]() |
Core | |
83 ![]() ![]() |
Core | |
76 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
71 ![]() ![]() |
Core | |
77 ![]() ![]() |
Supplemental | |
72 ![]() ![]() |
Supplemental | |
69 ![]() ![]() |
Supplemental | |
62 ![]() ![]() |
Supplemental | |
56 ![]() ![]() |
Supplemental | |
56 ![]() ![]() |
Supplemental | |
54 ![]() ![]() |
Supplemental | |
30 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks
- Calendar and scheduling software — Appointment scheduling software; Electronic calendar management software
- Customer relationship management CRM software — Blackbaud The Raiser's Edge; Microsoft Dynamics
- Data base user interface and query software — Claim processing system software; Data entry software
; FileMaker Pro; St. Paul Travelers e-CARMA (see all 8 examples)
- Desktop publishing software — Microsoft Publisher
- Document management software — Filing system software
- Electronic mail software — Email software; IBM Notes
; Microsoft Outlook
- Internet browser software — Web browser software
- Medical software — GE Healthcare Centricity EMR; Kodak Dental Systems Kodak SOFTDENT Practice management software PMS; McKesson Lytec; Medical condition coding software
(see all 6 examples)
- Mobile messaging service software — Intrado SchoolMessenger
- Network conferencing software — Microsoft Office SharePoint Server MOSS
- Office suite software — Corel WordPerfect; Google Drive
; Microsoft Office
- Operating system software — Microsoft Windows
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Time accounting software — HMS
- Word processing software — 3M Post-it App; Google Docs
; Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Desktop computers
- Dictation machines — Dictation equipment
- Filing cabinets or accesories — Filing Cabinets
- Franking or postage machines — Postage machines
- Laser fax machine — Laser facsimile machines
- Magnetic stripe readers and encoders — Credit card processing machines
- Personal computers
- Photocopiers — Photocopying equipment
- Pocket calculator — Handheld calculators
- Premise branch exchange PBX systems — Multi-line switchboards; Switchboards
- Public address systems — Public address PA systems
- Scanners — Data input scanners
- Special purpose telephones — Multi-line telephone systems
- Typewriters — Electric typewriters
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
80 ![]() ![]() |
||
78 ![]() ![]() |
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73 ![]() ![]() |
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59 ![]() ![]() |
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43 ![]() ![]() |
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40 ![]() ![]() |
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40 ![]() ![]() |
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38 ![]() ![]() |
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37 ![]() ![]() |
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34 ![]() ![]() |
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30 ![]() ![]() |
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28 ![]() ![]() |
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25 ![]() ![]() |
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25 ![]() ![]() |
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21 ![]() ![]() |
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21 ![]() ![]() |
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18 ![]() ![]() |
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17 ![]() ![]() |
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16 ![]() ![]() |
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14 ![]() ![]() |
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13 ![]() ![]() |
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11 ![]() ![]() |
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9 ![]() ![]() |
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9 ![]() ![]() |
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6 ![]() ![]() |
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5 ![]() ![]() |
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4 ![]() ![]() |
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3 ![]() ![]() |
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3 ![]() ![]() |
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2 ![]() ![]() |
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2 ![]() ![]() |
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1 ![]() ![]() |
||
0 ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
66 ![]() ![]() |
||
66 ![]() ![]() |
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63 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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38 ![]() ![]() |
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38 ![]() ![]() |
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35 ![]() ![]() |
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35 ![]() ![]() |
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35 ![]() ![]() |
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35 ![]() ![]() |
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31 ![]() ![]() |
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31 ![]() ![]() |
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28 ![]() ![]() |
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19 ![]() ![]() |
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19 ![]() ![]() |
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13 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
92 ![]() ![]() |
||
89 ![]() ![]() |
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87 ![]() ![]() |
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85 ![]() ![]() |
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80 ![]() ![]() |
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77 ![]() ![]() |
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75 ![]() ![]() |
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74 ![]() ![]() |
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73 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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69 ![]() ![]() |
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67 ![]() ![]() |
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62 ![]() ![]() |
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59 ![]() ![]() |
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59 ![]() ![]() |
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54 ![]() ![]() |
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54 ![]() ![]() |
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49 ![]() ![]() |
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48 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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42 ![]() ![]() |
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36 ![]() ![]() |
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36 ![]() ![]() |
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35 ![]() ![]() |
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30 ![]() ![]() |
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28 ![]() ![]() |
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28 ![]() ![]() |
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27 ![]() ![]() |
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21 ![]() ![]() |
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21 ![]() ![]() |
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20 ![]() ![]() |
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18 ![]() ![]() |
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18 ![]() ![]() |
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16 ![]() ![]() |
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13 ![]() ![]() |
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7 ![]() ![]() |
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6 ![]() ![]() |
||
2 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Schedule appointments.
- Answer telephones to direct calls or provide information.
- Greet customers, patrons, or visitors.
- File documents or records.
- Respond to customer problems or complaints.
- Send information, materials or documentation.
- Collect deposits, payments or fees.
- Operate computers or computerized equipment.
- Proofread documents, records, or other files to ensure accuracy.
- Calculate costs of goods or services.
- Analyze operational or research data.
- Distribute incoming mail.
- Sort mail.
- Prepare business correspondence.
- Discuss goods or services information with customers or patrons.
- Record personnel information.
- Order materials, supplies, or equipment.
- Clean facilities or equipment.
- Schedule operational activities.
- Provide notifications to customers or patrons.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Two: Some Preparation Needed |
Education | These occupations usually require a high school diploma. |
Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
SVP Range | (4.0 to < 6.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
95 ![]() ![]() |
||
72 ![]() ![]() |
||
39 ![]() ![]() |
||
11 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
0 ![]() |
||
0 ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
88 ![]() ![]() |
||
87 ![]() ![]() |
||
87 ![]() ![]() |
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86 ![]() ![]() |
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85 ![]() ![]() |
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85 ![]() ![]() |
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85 ![]() ![]() |
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77 ![]() ![]() |
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74 ![]() ![]() |
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74 ![]() ![]() |
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71 ![]() ![]() |
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64 ![]() ![]() |
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62 ![]() ![]() |
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61 ![]() ![]() |
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60 ![]() ![]() |
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57 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
43-2011.00 | Switchboard Operators, Including Answering Service |
43-3011.00 | Bill and Account Collectors |
43-4031.00 | Court, Municipal, and License Clerks ![]() |
43-4051.00 | Customer Service Representatives ![]() |
43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
43-4111.00 | Interviewers, Except Eligibility and Loan |
43-6013.00 | Medical Secretaries and Administrative Assistants ![]() |
43-9041.00 | Insurance Claims and Policy Processing Clerks |
43-9061.00 | Office Clerks, General ![]() |
Wages & Employment Trends
Median wages (2019) | $14.45 hourly, $30,050 annual |
State wages | |
Local wages | |
Employment (2019) | 1,105,300 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 139,200 |
State trends | |
Top industries (2019) | Health Care and Social Assistance (46% employed in this sector)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.