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Summary Report for:
11-9199.08 - Loss Prevention Managers

Plan and direct policies, procedures, or systems to prevent the loss of assets. Determine risk exposure or potential liability, and develop risk control measures.

Sample of reported job titles: Director-Loss Prevention; District Loss Prevention Manager; Logistics Loss Prevention Manager; Loss Prevention Manager; Loss Prevention Operations Manager; Loss Prevention/Safety District Manager; Manager of Loss Prevention Operations; Market Asset Protection Manager; Regional Loss Prevention Manager; Senior Manager, Asset Protection

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Wages & Employment  |  Job Openings

Tasks

  • Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
  • Identify potential for loss and develop strategies to eliminate it.
  • Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
  • Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
  • Investigate or interview individuals suspected of shoplifting or internal theft.
  • Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
  • Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Hire or supervise loss-prevention staff.
  • Visit stores to ensure compliance with company policies and procedures.
  • Recommend improvements in loss prevention programs, staffing, scheduling, or training.
  • Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines.
  • Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
  • Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.
  • Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
  • Analyze retail data to identify current or emerging trends in theft or fraud.
  • Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
  • Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community.
  • Maintain documentation of all loss prevention activity.
  • Monitor and review paperwork procedures and systems to prevent error-related shortages.
  • Collaborate with law enforcement to investigate and solve external theft or fraud cases.
  • Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
  • Coordinate theft and fraud investigations involving career criminals or organized group activities.
  • Advise retail establishments on development of loss-investigation procedures.
  • Direct installation of covert surveillance equipment, such as security cameras.
  • Maintain databases such as bad check logs, reports on multiple offenders, and alarm activation lists.
  • Perform cash audits and deposit investigations to fully account for store cash.

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Technology Skills

  • Accounting software — Financial accounting software
  • Business intelligence and data analysis software — MICROS XBR Loss Prevention
  • Calendar and scheduling software — Work scheduling software
  • Data base user interface and query software — Microsoft Access Hot technology ; MySQL Hot technology ; Structured query language SQL Hot technology
  • Electronic mail software — IBM Lotus Notes; Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — SAP Hot technology
  • Human resources software — Personnel management software
  • Inventory management software — Inventory tracking software
  • Office suite software — Microsoft Office
  • Point of sale POS software — Point of sale POS software programs
  • Presentation software — Microsoft PowerPoint Hot technology
  • Project management software — Enabl-u Technologies APIS; Microsoft Project Hot technology ; Microsoft SharePoint Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Time accounting software — Time reporting software
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Alarm systems — Security alarm systems
  • Closed circuit television CCTV system — Closed circuit television CCTV monitoring systems
  • Fire alarm control panel — Fire alarm monitoring systems
  • Notebook computers — Laptop computers
  • Personal computers
  • Security or access control systems — Physical access control systems
  • Special purpose telephones — Multiline telephone systems
  • Video monitors — Video surveillance systems

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Knowledge

  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Speaking — Talking to others to convey information effectively.
  • Coordination — Adjusting actions in relation to others' actions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Time Management — Managing one's own time and the time of others.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Instructing — Teaching others how to do something.
  • Persuasion — Persuading others to change their minds or behavior.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Service Orientation — Actively looking for ways to help people.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

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Abilities

  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Far Vision — The ability to see details at a distance.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

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Detailed Work Activities

  • Manage organizational security activities.
  • Analyze risks to minimize losses or damages.
  • Develop operating strategies, plans, or procedures.
  • Conduct financial or regulatory audits.
  • Interview employees, customers, or others to collect information.
  • Conduct employee training programs.
  • Monitor organizational compliance with regulations.
  • Hire personnel.
  • Supervise employees.
  • Determine operational compliance with regulations or standards.
  • Recommend organizational process or policy changes.
  • Examine financial records to ensure compliance with policies or regulations.
  • Inspect condition or functioning of facilities or equipment.
  • Analyze forecasting data to improve business decisions.
  • Determine resource needs.
  • Develop emergency response plans or procedures.
  • Establish interpersonal business relationships to facilitate work activities.
  • Maintain operational records.
  • Monitor organizational procedures to ensure proper functioning.
  • Advise others on business or operational matters.
  • Advise others on legal or regulatory compliance matters.
  • Communicate with government agencies.
  • Develop computer or information systems.
  • Monitor flow of cash or other resources.

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Work Context

  • Electronic Mail — 96% responded “Every day.”
  • Telephone — 96% responded “Every day.”
  • Face-to-Face Discussions — 88% responded “Every day.”
  • Indoors, Environmentally Controlled — 80% responded “Every day.”
  • Duration of Typical Work Week — 80% responded “More than 40 hours.”
  • Contact With Others — 56% responded “Constant contact with others.”
  • Work With Work Group or Team — 64% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results — 54% responded “Very important results.”
  • Importance of Being Exact or Accurate — 56% responded “Extremely important.”
  • Frequency of Conflict Situations — 48% responded “Every day.”
  • Freedom to Make Decisions — 48% responded “A lot of freedom.”
  • Frequency of Decision Making — 54% responded “Every day.”
  • Responsible for Others' Health and Safety — 52% responded “High responsibility.”
  • Deal With External Customers — 40% responded “Extremely important.”
  • Deal With Unpleasant or Angry People — 64% responded “Once a week or more but not every day.”
  • Structured versus Unstructured Work — 52% responded “Some freedom.”
  • Coordinate or Lead Others — 76% responded “Very important.”
  • Letters and Memos — 56% responded “Once a week or more but not every day.”
  • Responsibility for Outcomes and Results — 54% responded “High responsibility.”
  • Time Pressure — 32% responded “Every day.”
  • Level of Competition — 44% responded “Highly competitive.”
  • Physical Proximity — 44% responded “Moderately close (at arm's length).”
  • Public Speaking — 32% responded “Once a week or more but not every day.”
  • In an Enclosed Vehicle or Equipment — 32% responded “Every day.”
  • Consequence of Error — 52% responded “Very serious.”
  • Deal With Physically Aggressive People — 32% responded “Once a year or more but not every month.”
  • Spend Time Standing — 52% responded “About half the time.”
  • Importance of Repeating Same Tasks — 36% responded “Important.”

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
58   Bachelor's degree
13   Some college, no degree
13   Associate's degree

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Credentials

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Interests

Interest code: EC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

  • Integrity — Job requires being honest and ethical.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Persistence — Job requires persistence in the face of obstacles.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Wages & Employment Trends

Median wages data collected from Managers, All Other.
Employment data collected from Managers, All Other.
Industry data collected from Managers, All Other.

Median wages (2016) $50.47 hourly, $104,970 annual
State wages Local Salary Info
 
Employment (2014) 986,000 employees
Projected growth (2014-2024) Slower than average (2% to 4%) Slower than average (2% to 4%)
Projected job openings (2014-2024) 255,400
State trends Employment Trends
 
Top industries (2014)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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