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Summary Report for:
53-1021.00 - First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Directly supervise and coordinate the activities of helpers, laborers, or material movers.

Sample of reported job titles: Floor Supervisor, Front Line Supervisor, Maintenance Supervisor, Parts Manager, Receiving Lead, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager

Also see: Recycling Coordinators

View report: Summary  Details  Custom

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Maintain a safe working environment by monitoring safety procedures and equipment.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Inform designated employees or departments of items loaded or problems encountered.
  • Examine freight to determine loading sequences.
  • Collaborate with workers and managers to solve work-related problems.
  • Check specifications of materials loaded or unloaded against information contained in work orders.
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Transmit and explain work orders to laborers.
  • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
  • Inspect equipment for wear and for conformance to specifications.
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
  • Conduct staff meetings to relay general information or to address specific topics, such as safety.
  • Evaluate employee performance and prepare performance appraisals.
  • Assess training needs of staff and arrange for or provide appropriate instruction.
  • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
  • Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
  • Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
  • Inspect job sites to determine the extent of maintenance or repairs needed.
  • Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
  • Inventory supplies and requisition or purchase additional items, as necessary.
  • Counsel employees in work-related activities, personal growth, or career development.
  • Schedule times of shipment and modes of transportation for materials.
  • Quote prices to customers.
  • Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs and in developing unit policies and procedures.

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Technology Skills

  • Calendar and scheduling software — Employee scheduling software
  • Electronic mail software — Microsoft Outlook Hot technology
  • Enterprise resource planning ERP software Hot technology — Sage ERP Accpac; SAP Hot technology
  • Inventory management software — Inventory control software; Warehouse management system WMS
  • Office suite software — Corel WordPerfect Office; Microsoft Office
  • Presentation software — Microsoft PowerPoint Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Time accounting software — Time and attendance software
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used

  • Bar code reader equipment — Barcode scanners
  • Box sealing tape dispensers — Tape guns
  • Claw hammer — Claw hammers
  • Desktop computers
  • Dollies
  • Forklifts — Lift trucks
  • Glue guns
  • Hand trucks or accessories — Handtrucks
  • Hoists — Power hoists
  • Jacks — Hydraulic jacks
  • Lifting hooks — Hoisting hooks
  • Pallet trucks — Pallet jacks
  • Personal computers
  • Planes — Hand planes
  • Power saws
  • Saws — Hand saws
  • Scaffolding
  • Slings — Material-hoisting slings
  • Track cranes — Overhead cranes
  • Utility knives
  • Winches — Hydraulic winches
  • Wrapping machinery — Banding machines

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Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination — Adjusting actions in relation to others' actions.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Speaking — Talking to others to convey information effectively.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one's own time and the time of others.
  • Instructing — Teaching others how to do something.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Persuasion — Persuading others to change their minds or behavior.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Far Vision — The ability to see details at a distance.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

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Detailed Work Activities

  • Monitor work environment to ensure safety or adherence to specifications.
  • Monitor loading processes to ensure they are performed properly.
  • Notify others of emergencies, problems, or hazards.
  • Resolve personnel problems.
  • Plan work operations.
  • Schedule operational activities.
  • Verify information or specifications.
  • Direct material handling or moving activities.
  • Explain regulations, policies, or procedures.
  • Record operational or production data.
  • Inspect material-moving equipment to detect problems.
  • Evaluate performance of applicants, trainees, or employees.
  • Meet with coworkers to communicate work orders or plans.
  • Train transportation or material moving personnel.
  • Recommend personnel decisions or human resources activities.
  • Provide transportation information to passengers or customers.
  • Acquire supplies or equipment.
  • Inspect facilities to ensure compliance with safety, quality, or service standards.

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Work Context

  • Face-to-Face Discussions — 97% responded “Every day.”
  • Telephone — 95% responded “Every day.”
  • Contact With Others — 92% responded “Constant contact with others.”
  • Work With Work Group or Team — 94% responded “Extremely important.”
  • Electronic Mail — 95% responded “Every day.”
  • Responsibility for Outcomes and Results — 77% responded “Very high responsibility.”
  • Responsible for Others' Health and Safety — 76% responded “Very high responsibility.”
  • Time Pressure — 81% responded “Every day.”
  • Frequency of Decision Making — 85% responded “Every day.”
  • Freedom to Make Decisions — 72% responded “A lot of freedom.”
  • Importance of Being Exact or Accurate — 70% responded “Extremely important.”
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.”
  • Structured versus Unstructured Work — 65% responded “A lot of freedom.”
  • Duration of Typical Work Week — 75% responded “More than 40 hours.”
  • Exposed to Contaminants — 72% responded “Every day.”
  • Importance of Repeating Same Tasks — 55% responded “Extremely important.”
  • Coordinate or Lead Others — 50% responded “Extremely important.”
  • Indoors, Not Environmentally Controlled — 63% responded “Every day.”
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 44% responded “Every day.”
  • Deal With Unpleasant or Angry People — 36% responded “Once a week or more but not every day.”
  • Very Hot or Cold Temperatures — 55% responded “Every day.”
  • Letters and Memos — 37% responded “Every day.”
  • Deal With External Customers — 45% responded “Extremely important.”
  • Frequency of Conflict Situations — 36% responded “Once a week or more but not every day.”
  • Physical Proximity — 51% responded “Slightly close (e.g., shared office).”
  • Exposed to Hazardous Equipment — 23% responded “Never.”
  • Indoors, Environmentally Controlled — 60% responded “Every day.”
  • Level of Competition — 33% responded “Highly competitive.”
  • Public Speaking — 31% responded “Every day.”
  • Spend Time Walking and Running — 36% responded “Less than half the time.”
  • Spend Time Standing — 34% responded “More than half the time.”
  • Consequence of Error — 27% responded “Extremely serious.”
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 37% responded “Every day.”
  • Spend Time Sitting — 50% responded “About half the time.”

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
62   High school diploma or equivalent Help
15   Bachelor's degree
12   Some college, no degree

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Credentials

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Interests

Interest code: ERC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Persistence — Job requires persistence in the face of obstacles.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

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Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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Wages & Employment Trends

Median wages (2016) $22.71 hourly, $47,230 annual
State wages Local Salary Info
 
Employment (2016) 184,000 employees
Projected growth (2016-2026) Average (5% to 9%) Average (5% to 9%)
Projected job openings (2016-2026) 21,000
State trends Employment Trends
 
Top industries (2016)

Source: Bureau of Labor Statistics 2016 wage data external site and 2016-2026 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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