- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Occupations with related tasks Save Table: XLSX CSV
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Prepare passengers and aircraft for landing, following procedures.
- Announce flight delays and descent preparations.
- Greet passengers boarding aircraft and direct them to assigned seats.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Administer first aid to passengers in distress.
- Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Reassure passengers when situations, such as turbulence, are encountered.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- Assist passengers entering or disembarking the aircraft.
- Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
- Operate audio and video systems.
- Collect money for meals and beverages.
- Heat and serve prepared foods.
- Inspect passenger tickets to verify information and to obtain destination information.
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Sell alcoholic beverages to passengers.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Prepare passengers and aircraft for landing, following procedures.
- Announce flight delays and descent preparations.
- Greet passengers boarding aircraft and direct them to assigned seats.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Announce stops to passengers.
- Assist passengers, such as elderly or individuals with disabilities, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- Advise passengers to be seated and orderly while on vehicles.
- Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
- Park vehicles at loading areas so that passengers can board.
- Inspect vehicles and check gas, oil, and water levels prior to departure.
- Collect tickets or cash fares from passengers.
- Handle passenger emergencies or disruptions.
- Report delays or accidents.
- Regulate heating, lighting, and ventilating systems for passenger comfort.
- Record information, such as cash receipts and ticket fares, and maintain log book.
- Maintain cleanliness of bus or motor coach.
- Read maps to plan bus routes.
- Load and unload baggage in baggage compartments.
- Announce stops to passengers.
- Assist passengers, such as elderly or individuals with disabilities, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- Advise passengers to be seated and orderly while on vehicles.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Announce arrival and departure information, using public address systems.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Confer with customers to determine their service requirements and travel preferences.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Keep information facilities clean during operation.
- Provide clients with assistance in preparing required travel documents and forms.
- Prepare customer invoices and accept payment.
- Open or close information facilities.
- Promote particular destinations, tour packages, and other travel services.
- Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Announce arrival and departure information, using public address systems.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
- Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.
- Monitor lights indicating obstructions or other trains ahead and watch for car and truck traffic at crossings to stay alert to potential hazards.
- Operate controls to open and close transit vehicle doors.
- Drive and control rail-guided public transportation, such as subways, elevated trains, and electric-powered streetcars, trams, or trolleys, to transport passengers.
- Report delays, mechanical problems, and emergencies to supervisors or dispatchers, using radios.
- Regulate vehicle speed and the time spent at each stop to maintain schedules.
- Direct emergency evacuation procedures.
- Complete reports, including shift summaries and incident or accident reports.
- Attend meetings on driver and passenger safety to learn ways in which job performance might be affected.
- Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
- Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.
- Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Collect fares or vouchers from passengers, and make change or issue receipts as necessary.
- Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
- Complete accident reports when necessary.
- Drive taxicabs or privately owned vehicles to transport passengers.
- Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
- Notify dispatchers or company mechanics of vehicle problems.
- Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing.
- Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
- Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high-traffic areas.
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
- Report to taxicab services or garages to receive vehicle assignments.
- Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
- Turn the taximeter on when passengers enter the cab, and turn it off when they reach the final destination.
- Vacuum and clean interiors and wash and polish exteriors of automobiles.
- Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Announce routes or stops.
- Respond to students' questions, requests, or complaints.
- Assist children with disabilities or children with psychological, emotional, or behavioral issues with boarding and exiting the school bus.
- Buckle seatbelts or fasten wheelchair tie-down straps to secure passengers for transportation.
- Clean school bus interiors by picking up waste, wiping down windows, or vacuuming.
- Direct students boarding and exiting the school bus.
- Direct students evacuating the bus during safety drills.
- Escort young children across roads or highways.
- Evacuate students from the school bus in emergency situations.
- Guide the driver when the bus is moving in reverse gear.
- Monitor for trains at railroad crossings and signal the bus driver when it is safe to proceed.
- Monitor the conduct of students to maintain discipline and safety.
- Open and close school bus doors for students.
- Operate a wheelchair lift to load or unload wheelchairs.
- Prevent or defuse altercations between students.
- Report delays, accidents, or other traffic and transportation situations to dispatchers or other bus drivers, using phones or mobile two-way radios.
- Talk to children's parents or guardians about problematic behaviors, emotional or developmental problems, or related issues.
- Write and submit reports that include data such as the number of passengers or trips, hours worked, mileage driven, or fuel consumed.
- Announce routes or stops.
- Respond to students' questions, requests, or complaints.
- Inform regular customers of new products or services and price changes.
- Drive trucks to deliver such items as food, medical supplies, or newspapers.
- Record sales or delivery information on daily sales or delivery record.
- Listen to and resolve customers' complaints regarding products or services.
- Collect money from customers, make change, and record transactions on customer receipts.
- Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Collect coins from vending machines, refill machines, and remove aged merchandise.
- Write customer orders and sales contracts according to company guidelines.
- Review lists of dealers, customers, or station drops and load trucks.
- Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.
- Inform regular customers of new products or services and price changes.
- Provide customers with information about local roads or highways.
- Collect cash payments from customers, and make change or charge purchases to customers' credit cards, providing customers with receipts.
- Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
- Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
- Clean parking areas, offices, restrooms, or equipment, and remove trash.
- Order stock, and price and shelve incoming goods.
- Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
- Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
- Rotate, test, and repair or replace tires.
- Prepare daily reports of fuel, oil, and accessory sales.
- Clean windshields.
- Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
- Test and charge batteries.
- Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
- Provide customers with information about local roads or highways.
- Provide customer assistance and information, such as giving directions or handling wheelchairs.
- Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
- Inspect vehicles to detect any damage.
- Greet customers and open their car doors.
- Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles.
- Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
- Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
- Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.
- Keep parking areas clean and orderly to ensure that space usage is maximized.
- Call emergency responders or the proper authorities and provide motorist assistance, such as giving directions or helping jump start a stalled vehicle.
- Patrol parking areas to prevent vehicle damage and vehicle or property thefts.
- Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.
- Escort customers to their vehicles to ensure their safety.
- Perform maintenance on cars in storage to protect tires, batteries, or exteriors from deterioration.
- Lift, position, and remove barricades to open or close parking areas.
- Provide customer assistance and information, such as giving directions or handling wheelchairs.
- Interact with the public to answer traffic-related questions, respond to complaints or requests, or discuss traffic control ordinances, plans, policies, or procedures.
- Study traffic delays by noting times of delays, the numbers of vehicles affected, and vehicle speed through the delay area.
- Prepare graphs, charts, diagrams, or other aids to illustrate observations or conclusions.
- Analyze data related to traffic flow, accident rates, or proposed development to determine the most efficient methods to expedite traffic flow.
- Prepare work orders for repair, maintenance, or changes in traffic systems.
- Plan, design, and improve components of traffic control systems to accommodate current or projected traffic and to increase usability and efficiency.
- Compute time settings for traffic signals or speed restrictions, using standard formulas.
- Prepare drawings of proposed signal installations or other control devices, using drafting instruments or computer-automated drafting equipment.
- Study factors affecting traffic conditions, such as lighting or sign and marking visibility, to assess their effectiveness.
- Gather and compile data from hand count sheets, machine count tapes, or radar speed checks and code data for computer input.
- Measure and record the speed of vehicular traffic, using electrical timing devices or radar equipment.
- Lay out pavement markings for striping crews.
- Provide technical supervision regarding traffic control devices to other traffic technicians or laborers.
- Operate counters and record data to assess the volume, type, and movement of vehicular or pedestrian traffic at specified times.
- Place and secure automatic counters, using power tools, and retrieve counters after counting periods end.
- Review traffic control or barricade plans to issue permits for parades or other special events or for construction work that affects rights of way, providing assistance with plan preparation or revision, as necessary.
- Time stoplights or other delays, using stopwatches.
- Maintain or make minor adjustments or field repairs to equipment used in surveys, including the replacement of parts on traffic data gathering devices.
- Visit development or work sites to determine projects' effect on traffic and the adequacy of traffic control and safety plans or to suggest traffic control measures.
- Establish procedures for street closures or for repair or construction projects.
- Provide traffic information, such as road conditions, to the public.
- Monitor street or utility projects for compliance to traffic control permit conditions.
- Develop plans or long-range strategies for providing adequate parking space.
- Interact with the public to answer traffic-related questions, respond to complaints or requests, or discuss traffic control ordinances, plans, policies, or procedures.
- Make announcements regarding flights, using public address systems.
- Use instrumentation to guide flights when visibility is poor.
- Start engines, operate controls, and pilot airplanes to transport passengers, mail, or freight, adhering to flight plans, regulations, and procedures.
- Work as part of a flight team with other crew members, especially during takeoffs and landings.
- Respond to and report in-flight emergencies and malfunctions.
- Inspect aircraft for defects and malfunctions, according to pre-flight checklists.
- Contact control towers for takeoff clearances, arrival instructions, and other information, using radio equipment.
- Monitor engine operation, fuel consumption, and functioning of aircraft systems during flights.
- Monitor gauges, warning devices, and control panels to verify aircraft performance and to regulate engine speed.
- Steer aircraft along planned routes, using autopilot and flight management computers.
- Check passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications are met.
- Confer with flight dispatchers and weather forecasters to keep abreast of flight conditions.
- Order changes in fuel supplies, loads, routes, or schedules to ensure safety of flights.
- Brief crews about flight details, such as destinations, duties, and responsibilities.
- Choose routes, altitudes, and speeds that will provide the fastest, safest, and smoothest flights.
- Direct activities of aircraft crews during flights.
- Record in log books information, such as flight times, distances flown, and fuel consumption.
- Instruct other pilots and student pilots in aircraft operations and the principles of flight.
- Coordinate flight activities with ground crews and air traffic control and inform crew members of flight and test procedures.
- Conduct in-flight tests and evaluations at specified altitudes and in all types of weather to determine the receptivity and other characteristics of equipment and systems.
- File instrument flight plans with air traffic control to ensure that flights are coordinated with other air traffic.
- Perform minor maintenance work, or arrange for major maintenance.
- Evaluate other pilots or pilot-license applicants for proficiency.
- Plan and formulate flight activities and test schedules and prepare flight evaluation reports.
- Make announcements regarding flights, using public address systems.
- Quote prices to customers.
- Maintain a safe working environment by monitoring safety procedures and equipment.
- Collaborate with workers and managers to solve work-related problems.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Inform designated employees or departments of items loaded or problems encountered.
- Inspect equipment for wear and for conformance to specifications.
- Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
- Transmit and explain work orders to laborers.
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
- Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
- Counsel employees in work-related activities, personal growth, or career development.
- Assess training needs of staff and arrange for or provide appropriate instruction.
- Conduct staff meetings to relay general information or to address specific topics, such as safety.
- Check specifications of materials loaded or unloaded against information contained in work orders.
- Perform the same work duties as those supervised, or perform more difficult or skilled tasks or assist in their performance.
- Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
- Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
- Evaluate employee performance and prepare performance appraisals.
- Examine freight to determine loading sequences.
- Schedule times of shipment and modes of transportation for materials.
- Inventory supplies and requisition or purchase additional items, as necessary.
- Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs, and in developing unit policies and procedures.
- Inspect job sites to determine the extent of maintenance or repairs needed.
- Quote prices to customers.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
- Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
- Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
- Report any vehicle malfunctions or needed repairs.
- Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
- Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules.
- Drive shuttle busses, limousines, company cars, or privately owned vehicles to transport passengers.
- Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage driven fuel consumed, or fares received.
- Notify dispatchers or company mechanics of vehicle problems.
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
- Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
- Pick up or meet passengers according to requests, appointments, or schedules.
- Arrange to pick up particular customers or groups on a regular schedule.
- Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
- Complete accident reports when necessary.
- Read maps and follow written and verbal geographic directions.
- Maintain knowledge of first-aid procedures.
- Regulate heating, lighting, and ventilation systems for passenger comfort.
- Record vehicle routes.
- Vacuum and clean interiors, and wash and polish exteriors of automobiles.
- Collect fares or vouchers from passengers, and make change or issue receipts as necessary.
- Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing.
- Perform errands for customers or employers, such as delivering or picking up mail and packages.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
