Browse by Career Cluster

The National Career Clusters® Framework serves as an organizing tool for programs, curriculum design and instruction. Career Clusters contain occupations in the same field of work that require similar skills. They can help focus plans towards obtaining the necessary knowledge, competencies, and training for success in a particular career pathway.

Marketing & Sales: Retail & Customer Experience Save Table: XLSX CSV

Careers focused on the essentials of retail operations and the delivery of outstanding customer experiences.
This Sub-Cluster covers both physical and online store management, visual merchandising, inventory strategies, and customer service enhancement. Professionals in this field are prepared to drive retail success and customer satisfaction by creating engaging and personalized shopping experiences and enhance customer protection by educating consumers on correct product usage and unfair practices in the marketplace.
Example programs of study:
  • Merchandising
CodeOccupation
41-2011.00Cashiers Bright Outlook Bright Outlook  
49-2011.00Computer, Automated Teller, and Office Machine Repairers
43-4051.00Customer Service Representatives Bright Outlook
41-1012.00First-Line Supervisors of Non-Retail Sales Workers
41-1011.00First-Line Supervisors of Retail Sales Workers Bright Outlook
27-1023.00Floral Designers
41-2022.00Parts Salespersons
41-2031.00Retail Salespersons Bright Outlook
41-9099.00Sales and Related Workers, All Other
11-2022.00Sales Managers Bright Outlook

Source: National Career Clusters® Framework by Advance CTE (2024 edition).