Details Report for:
43-5032.00 - Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Sample of reported job titles: Aircraft Dispatcher, City Dispatcher, Dispatcher (Dispatch), Operations Dispatcher, Rail Operations Controller, School Bus Dispatcher, Train Dispatcher, Truck Dispatcher
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
91 ![]() ![]() |
Core | |
89 ![]() ![]() |
Core | |
89 ![]() ![]() |
Core | |
89 ![]() ![]() |
Core | |
87 ![]() ![]() |
Core | |
87 ![]() ![]() |
Core | |
86 ![]() ![]() |
Core | |
85 ![]() ![]() |
Core | |
81 ![]() ![]() |
Core | |
80 ![]() ![]() |
Core | |
80 ![]() ![]() |
Core | |
72 ![]() ![]() |
Supplemental | |
62 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Aviation ground support software — Bornemann Associates Flight Plan; Sabre
- Calendar and scheduling software — Scheduling software
- Computer aided design CAD software
- Customer relationship management CRM software — Command Alkon COMMANDconcrete; Digital Gateway e-automate
- Data base reporting software — Locomotive distribution software
- Data base user interface and query software — Database software; Microsoft Access
; Tangier Sky Scheduler View
- Electronic mail software — Email software; Microsoft Outlook
- Enterprise resource planning ERP software — Microsoft Dynamics
; SAP
; TMW PowerSuite
- Expert system software — Computer aided dispatching auto routing software; Rail Traffic Track Warrant Control System
- Helpdesk or call center software — Computer aided dispatch software
- Internet browser software — Web browser software
- Map creation software — ESRI ArcIMS; Geomechanical design analysis GDA software
- Mobile location based services software — Dr. Dispatch; Global positioning system GPS software; Resource management software; Situation resource tracking software (see all 6 examples)
- Office suite software — Microsoft Office
- Operating system software — Microsoft Windows
- Presentation software — Microsoft PowerPoint
- Route navigation software — Routing software
- Spreadsheet software — Microsoft Excel
- Time accounting software — Kronos Workforce Timekeeper
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Automatic call distributor ACD — Call management systems CMS
- Desktop computers
- Digital telephones — Voice over internet protocol VoIP systems
- Interactive voice recognition equipment — Dispatch servers
- Notebook computers — Mobile data terminal MDT equipment
- Personal computers
- Rail switching systems — Switch controls; Tower switching machines
- Railway signaling systems — Centralized traffic control units; Signal controls
- Special purpose telephones — Multi-line telephone systems; Personal banking chamber PBC telephones
- Teletype input devices — Teletypewriters TTY
- Touch screen monitors
- Two way radios — Mobile radios
- Vehicular global positioning system GPS — Job dispatch and vehicle tracking systems
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
85 ![]() ![]() |
||
85 ![]() ![]() |
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80 ![]() ![]() |
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72 ![]() ![]() |
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61 ![]() ![]() |
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60 ![]() ![]() |
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57 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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51 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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46 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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43 ![]() ![]() |
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40 ![]() ![]() |
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39 ![]() ![]() |
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33 ![]() ![]() |
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23 ![]() ![]() |
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22 ![]() ![]() |
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18 ![]() ![]() |
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18 ![]() ![]() |
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17 ![]() ![]() |
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16 ![]() ![]() |
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15 ![]() ![]() |
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15 ![]() ![]() |
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13 ![]() ![]() |
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10 ![]() ![]() |
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9 ![]() ![]() |
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8 ![]() ![]() |
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8 ![]() ![]() |
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6 ![]() ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
||
75 ![]() ![]() |
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72 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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66 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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38 ![]() ![]() |
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38 ![]() ![]() |
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31 ![]() ![]() |
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28 ![]() ![]() |
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25 ![]() ![]() |
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25 ![]() ![]() |
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22 ![]() ![]() |
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22 ![]() ![]() |
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13 ![]() ![]() |
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6 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
86 ![]() ![]() |
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86 ![]() ![]() |
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86 ![]() ![]() |
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81 ![]() ![]() |
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78 ![]() ![]() |
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78 ![]() ![]() |
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77 ![]() ![]() |
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73 ![]() ![]() |
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72 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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66 ![]() ![]() |
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65 ![]() ![]() |
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65 ![]() ![]() |
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63 ![]() ![]() |
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62 ![]() ![]() |
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60 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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48 ![]() ![]() |
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36 ![]() ![]() |
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32 ![]() ![]() |
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31 ![]() ![]() |
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30 ![]() ![]() |
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27 ![]() ![]() |
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24 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Track goods or materials.
- Schedule operational activities.
- Operate communications equipment or systems.
- Relay information between personnel.
- Prepare employee work schedules.
- Respond to customer problems or complaints.
- Maintain operational records.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Select resources needed to accomplish tasks.
- Coordinate operational activities.
- Provide information to coworkers.
- Distribute materials to employees or customers.
- Order materials, supplies, or equipment.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Two: Some Preparation Needed |
Education | These occupations usually require a high school diploma. |
Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
SVP Range | (4.0 to < 6.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
95 ![]() ![]() |
||
50 ![]() ![]() |
||
50 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
33 ![]() ![]() |
||
11 ![]() ![]() |
||
0 ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
90 ![]() ![]() |
||
87 ![]() ![]() |
||
87 ![]() ![]() |
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80 ![]() ![]() |
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80 ![]() ![]() |
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78 ![]() ![]() |
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76 ![]() ![]() |
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75 ![]() ![]() |
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75 ![]() ![]() |
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72 ![]() ![]() |
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72 ![]() ![]() |
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71 ![]() ![]() |
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71 ![]() ![]() |
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61 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
13-1041.00 | Compliance Officers ![]() |
39-1013.00 | First-Line Supervisors of Gambling Services Workers ![]() |
39-6012.00 | Concierges ![]() |
43-4051.00 | Customer Service Representatives ![]() |
43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
43-4111.00 | Interviewers, Except Eligibility and Loan |
43-4141.00 | New Accounts Clerks |
43-4181.00 | Reservation and Transportation Ticket Agents and Travel Clerks |
43-5011.00 | Cargo and Freight Agents ![]() |
43-5061.00 | Production, Planning, and Expediting Clerks |
Wages & Employment Trends
Median wages (2019) | $19.32 hourly, $40,190 annual |
State wages | |
Local wages | |
Employment (2019) | 204,600 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 17,100 |
State trends | |
Top industries (2019) | Transportation and Warehousing (44% employed in this sector)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.