Details Report for:
43-5032.00 - Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample of reported job titles: Aircraft Dispatcher, City Dispatcher, Dispatch Manager, Dispatcher (Dispatch), Motor Coach Supervisor, Operations Dispatcher, Rail Operations Controller, School Bus Dispatcher, Train Dispatcher, Truck Dispatcher

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
91	Core	Monitor personnel or equipment locations and utilization to coordinate service and schedules.
89	Core	Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
89	Core	Oversee all communications within specifically assigned territories.
89	Core	Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
87	Core	Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
87	Core	Prepare daily work and run schedules.
86	Core	Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
85	Core	Receive or prepare work orders.
81	Core	Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
80	Core	Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
80	Core	Arrange for necessary repairs to restore service and schedules.
72	Supplemental	Ensure timely and efficient movement of trains, according to train orders and schedules.
62	Supplemental	Order supplies or equipment and issue them to personnel.

Find occupations related to multiple tasks

Technology Skills Save Table (XLS/CSV)

Aviation ground support software — Bornemann Associates Flight Plan; Sabre
Calendar and scheduling software — Scheduling software
Computer aided design CAD software
Customer relationship management CRM software — Command Alkon COMMANDconcrete; Digital Gateway e-automate
Data base reporting software — Locomotive distribution software
Data base user interface and query software — Database software; Microsoft Access ; Tangier Sky Scheduler View
Electronic mail software — Email software; Microsoft Outlook
Enterprise resource planning ERP software — Microsoft Dynamics ; SAP ; TMW PowerSuite
Expert system software — Computer aided dispatching auto routing software; Rail Traffic Track Warrant Control System
Helpdesk or call center software — Computer aided dispatch software
Internet browser software — Web browser software
Map creation software — ESRI ArcIMS; Geomechanical design analysis GDA software
Mobile location based services software — Dr. Dispatch; Global positioning system GPS software; Resource management software; Situation resource tracking software (see all 6 examples)
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Route navigation software — Routing software
Spreadsheet software — Microsoft Excel
Time accounting software — Kronos Workforce Timekeeper
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Automatic call distributor ACD — Call management systems CMS
Desktop computers
Digital telephones — Voice over internet protocol VoIP systems
Interactive voice recognition equipment — Dispatch servers
Notebook computers — Mobile data terminal MDT equipment
Personal computers
Rail switching systems — Switch controls; Tower switching machines
Railway signaling systems — Centralized traffic control units; Signal controls
Special purpose telephones — Multi-line telephone systems; Personal banking chamber PBC telephones
Teletype input devices — Teletypewriters TTY
Touch screen monitors
Two way radios — Mobile radios
Vehicular global positioning system GPS — Job dispatch and vehicle tracking systems

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
85		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
85		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
80		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
72		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
61		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
60		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
57		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
56		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
53		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
51		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
47		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
47		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
46		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
44		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
44		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
43		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
40		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
39		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
33		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
23		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
22		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
18		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
18		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
17		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
16		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
15		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
15		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
13		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
10		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
9		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
8		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
8		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
6		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Skills Save Table (XLS/CSV)

Importance		Skill
75		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Speaking — Talking to others to convey information effectively.
72		Coordination — Adjusting actions in relation to others' actions.
69		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
69		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
66		Time Management — Managing one's own time and the time of others.
60		Service Orientation — Actively looking for ways to help people.
56		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
53		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
50		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
50		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
50		Negotiation — Bringing others together and trying to reconcile differences.
50		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
47		Instructing — Teaching others how to do something.
47		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
47		Persuasion — Persuading others to change their minds or behavior.
47		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
47		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
38		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
38		Mathematics — Using mathematics to solve problems.
31		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
25		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
25		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
22		Operations Analysis — Analyzing needs and product requirements to create a design.
22		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
13		Technology Design — Generating or adapting equipment and technology to serve user needs.
6		Programming — Writing computer programs for various purposes.
3		Science — Using scientific rules and methods to solve problems.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Operation and Control — Controlling operations of equipment or systems.
0		Repairing — Repairing machines or systems using the needed tools.

Abilities Save Table (XLS/CSV)

Importance		Ability
78		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
72		Speech Clarity — The ability to speak clearly so others can understand you.
72		Speech Recognition — The ability to identify and understand the speech of another person.
69		Near Vision — The ability to see details at close range (within a few feet of the observer).
69		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
66		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
66		Written Expression — The ability to communicate information and ideas in writing so others will understand.
63		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
63		Written Comprehension — The ability to read and understand information and ideas presented in writing.
56		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
47		Far Vision — The ability to see details at a distance.
47		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
47		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
44		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
44		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
41		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
35		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
31		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
31		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
31		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
31		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
28		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
25		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
22		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
22		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
6		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.
0		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
0		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
0		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
86		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
86		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
86		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
81		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
78		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
78		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
77		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
73		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
72		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
71		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
70		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
69		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
69		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
66		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
65		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
65		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
63		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
62		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
60		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
60		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
59		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
59		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
58		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
56		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
56		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
55		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
54		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
53		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
52		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
51		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
49		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
48		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
45		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
44		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
36		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
34		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
32		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
31		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
30		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
27		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
24		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Detailed Work Activities Save Table (XLS/CSV)

Track goods or materials.
Schedule operational activities.
Operate communications equipment or systems.
Relay information between personnel.
Prepare employee work schedules.
Respond to customer problems or complaints.
Maintain operational records.
Prepare documentation for contracts, transactions, or regulatory compliance.
Select resources needed to accomplish tasks.
Coordinate operational activities.
Provide information to coworkers.
Distribute materials to employees or customers.
Order materials, supplies, or equipment.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Telephone — How often do you have telephone conversations in this job?

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100	Every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


88	Constant contact with others
12	Contact with others most of the time

Spend Time Sitting — How much does this job require sitting?


83	Continually or almost continually
11	About half the time

Electronic Mail — How often do you use electronic mail in this job?


92	Every day

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


63	Extremely important
35	Very important

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


70	Every day
14	Once a week or more but not every day
14	Once a month or more but not every week

Deal With External Customers — How important is it to work with external customers or the public in this job?


62	Extremely important
33	Very important

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


77	Every day

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


56	Extremely important
32	Very important
11	Important

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


47	A lot of freedom
41	Some freedom
11	Limited freedom

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


54	Very high responsibility
32	High responsibility

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


48	A lot of freedom
39	Some freedom

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


46	Extremely important
35	Very important
16	Important

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


45	Extremely important
36	Very important
17	Important

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


74	Every day
16	Never

Duration of Typical Work Week — Number of hours typically worked in one week.


65	More than 40 hours
28	40 hours

Time Pressure — How often does this job require the worker to meet strict deadlines?


53	Every day
23	Once a week or more but not every day
14	Never

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


53	Very important results
19	Important results
14	Minor results

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


23	Very high responsibility
51	High responsibility
14	Moderate responsibility
11	Limited responsibility

Letters and Memos — How often does the job require written letters and memos?


40	Every day
29	Once a week or more but not every day
17	Once a year or more but not every month

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


17	Every day
41	Once a week or more but not every day
18	Once a month or more but not every week
14	Once a year or more but not every month

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


14	Every day
29	Once a week or more but not every day
29	Once a month or more but not every week
27	Once a year or more but not every month

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


16	Very close (near touching)
32	Moderately close (at arm's length)
28	Slightly close (e.g., shared office)
17	I work with others but not closely (e.g., private office)

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


28	Continually or almost continually
20	More than half the time
18	About half the time
17	Less than half the time
17	Never

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


48	Continually or almost continually
12	Less than half the time
36	Never

Degree of Automation — How automated is the job?


22	Highly automated
37	Moderately automated
17	Slightly automated
18	Not at all automated

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


18	Highly competitive
40	Moderately competitive
29	Not at all competitive

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


15	Every day
23	Once a week or more but not every day
13	Once a month or more but not every week
40	Never

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


15	Very serious
17	Serious
44	Fairly serious
21	Not serious at all

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


24	Every day
61	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


26	Once a week or more but not every day
56	Never

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


16	Once a month or more but not every week
64	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


13	Once a week or more but not every day
17	Once a year or more but not every month
58	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


13	Once a week or more but not every day
20	Once a year or more but not every month
58	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


17	Once a month or more but not every week
68	Never

Public Speaking — How often do you have to perform public speaking in this job?


11	Once a week or more but not every day
15	Once a year or more but not every month
62	Never

Spend Time Standing — How much does this job require standing?


54	Less than half the time
36	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


20	Fairly important
64	Not important at all

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


15	Every day
81	Never

Spend Time Walking and Running — How much does this job require walking and running?


16	About half the time
29	Less than half the time
54	Never

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


13	Every day
85	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


18	Less than half the time
70	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


85	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


84	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


82	Never

Work Schedules — How regular are the work schedules for this job?


89	Regular (established routine, set schedule)

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


88	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


22	Less than half the time
78	Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


13	Once a year or more but not every month
84	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


90	Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


91	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


91	Never

Exposed to High Places — How often does this job require exposure to high places?


94	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


95	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


97	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


96	Never

Exposed to Radiation — How often does this job require exposure to radiation?


99	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
62	High school diploma or equivalent
11	Less than high school diploma
11	Associate's degree

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
95		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
50		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
50		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
33		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
0		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
90		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
87		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
87		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
80		Integrity — Job requires being honest and ethical.
80		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
78		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
76		Initiative — Job requires a willingness to take on responsibilities and challenges.
75		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
75		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
72		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
72		Persistence — Job requires persistence in the face of obstacles.
71		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
71		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
61		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
60		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
56		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values Save Table (XLS/CSV)

Extent		Work Value
61		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
61		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
53		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
39		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
39		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
33		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations Save Table (XLS/CSV)

13-1041.02	Licensing Examiners and Inspectors
39-1011.00	Gaming Supervisors
39-6012.00	Concierges
43-4051.00	Customer Service Representatives
43-4081.00	Hotel, Motel, and Resort Desk Clerks
43-4111.00	Interviewers, Except Eligibility and Loan
43-4141.00	New Accounts Clerks
43-4181.00	Reservation and Transportation Ticket Agents and Travel Clerks
43-5011.00	Cargo and Freight Agents Bright Outlook
43-5061.00	Production, Planning, and Expediting Clerks Green

Wages & Employment Trends

Median wages (2018)	$18.98 hourly, $39,470 annual
State wages

Employment (2018)	207,000 employees
Projected growth (2018-2028)	Little or no change (-1% to 1%)
Projected job openings (2018-2028)	19,600
State trends

Top industries (2018)	Transportation and Warehousing (43% employed in this sector) Administrative and Support Services (10%) (see all industries)

Source: Bureau of Labor Statistics 2018 wage data and 2018-2028 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2018-2028). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.