- Meet with persons involved in equal opportunity complaints to arbitrate and settle disputes.
Occupations with related tasks Save Table: XLSX CSV
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
- Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within designated authority level.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Investigate and assess damage to property and create or review property damage estimates.
- Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
- Resolve complex, severe exposure claims, using high service oriented file handling.
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
- Confer with legal counsel on claims requiring litigation.
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
- Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Refer questionable claims to investigator or claims adjuster for investigation or settlement.
- Collect evidence to support contested claims in court.
- Present cases and participate in their discussion at claim committee meetings.
- Report overpayments, underpayments, and other irregularities.
- Attend mediations or trials.
- Supervise claims adjusters to ensure that adjusters have followed proper methods.
- Conduct detailed bill reviews to implement sound litigation management and expense control.
- Communicate with reinsurance brokers to obtain information necessary for processing claims.
- Prepare reports to be submitted to company's data processing department.
- Examine titles to property to determine validity and act as company agent in transactions with property owners.
- Obtain credit information from banks and other credit services.
- Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
- Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Negotiate collective bargaining agreements.
- Propose resolutions for collective bargaining or other labor or contract negotiations.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Recommend collective bargaining strategies, goals, or objectives.
- Present the position of the company or of labor during arbitration or other labor negotiations.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
- Select mediators or arbitrators for labor disputes or contract negotiations.
- Investigate and evaluate union complaints or arguments to determine viability.
- Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
- Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
- Monitor company or workforce adherence to labor agreements.
- Assess risk levels associated with collective bargaining strategies.
- Research case law or outcomes of previous case hearings.
- Schedule or coordinate the details of grievance hearings or other meetings.
- Review and approve employee disciplinary actions, such as written reprimands, suspensions, or terminations.
- Assess the impact of union proposals on company or government operations.
- Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
- Train managers or supervisors on topics related to labor relations, such as working conditions, safety, or equal opportunity practices.
- Provide expert testimony in legal proceedings related to labor relations or labor contracts.
- Develop employee health and safety policies.
- Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures.
- Prepare reports or presentations to communicate employee satisfaction or related data to management.
- Prepare and submit required governmental reports or forms related to labor relations matters, such as equal employment opportunity (EEO) forms, new hire forms, or minority compensation reports.
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Negotiate collective bargaining agreements.
- Propose resolutions for collective bargaining or other labor or contract negotiations.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Recommend collective bargaining strategies, goals, or objectives.
- Present the position of the company or of labor during arbitration or other labor negotiations.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
- Select mediators or arbitrators for labor disputes or contract negotiations.
- Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
- Interview clients by telephone or in person to gather financial information.
- Calculate clients' available monthly income to meet debt obligations.
- Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
- Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
- Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
- Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
- Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
- Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
- Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
- Prepare written documents to establish contracts with or communicate financial recommendations to clients.
- Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
- Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
- Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
- Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
- Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
- Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
- Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
- Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
- Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
- Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
- Disburse funds from client accounts to creditors.
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
- Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
- Interview clients by telephone or in person to gather financial information.
- Interview witnesses or suspects and take statements.
- Negotiate with responsible parties to arrange for recovery of losses due to fraud.
- Gather financial documents related to investigations.
- Prepare written reports of investigation findings.
- Document all investigative activities.
- Create and maintain logs, records, or databases of information about fraudulent activity.
- Coordinate investigative efforts with law enforcement officers and attorneys.
- Lead, or participate in, fraud investigation teams.
- Testify in court regarding investigation findings.
- Prepare evidence for presentation in court.
- Recommend actions in fraud cases.
- Review reports of suspected fraud to determine need for further investigation.
- Design, implement, or maintain fraud detection tools or procedures.
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
- Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
- Evaluate business operations to identify risk areas for fraud.
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Advise businesses or agencies on ways to improve fraud detection.
- Train others in fraud detection and prevention techniques.
- Conduct field surveillance to gather case-related information.
- Research or evaluate new technologies for use in fraud detection systems.
- Obtain and serve subpoenas.
- Arrest individuals to be charged with fraud.
- Interview witnesses or suspects and take statements.
- Negotiate with responsible parties to arrange for recovery of losses due to fraud.
- Establish and maintain tendering process, and conduct negotiations.
- Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.
- Confer with engineers, architects, owners, contractors, and subcontractors on changes and adjustments to cost estimates.
- Collect historical cost data to estimate costs for current or future products.
- Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops.
- Consult with clients, vendors, personnel in other departments, or construction foremen to discuss and formulate estimates and resolve issues.
- Prepare estimates for use in selecting vendors or subcontractors.
- Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
- Set up cost monitoring and reporting systems and procedures.
- Review material and labor requirements to decide whether it is more cost-effective to produce or purchase components.
- Prepare cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project.
- Conduct special studies to develop and establish standard hour and related cost data or to reduce cost.
- Visit site and record information about access, drainage and topography, and availability of utility services.
- Prepare and maintain a directory of suppliers, contractors and subcontractors.
- Use remote sensing technologies or drones to evaluate site conditions when in-person visits are not feasible.
- Establish and maintain tendering process, and conduct negotiations.
- Interview persons present at death scenes to obtain information useful in determining the manner of death.
- Complete death certificates, including the assignment of cause and manner of death.
- Perform medicolegal examinations and autopsies, conducting preliminary examinations of the body to identify victims, locate signs of trauma, and identify factors that would indicate time of death.
- Observe and record the positions and conditions of bodies and related evidence.
- Provide information concerning the circumstances of death to relatives of the deceased.
- Remove or supervise removal of bodies from death scenes, using the proper equipment and supplies, and arrange for transportation to morgues.
- Inquire into the cause, manner, and circumstances of human deaths and establish the identities of deceased persons.
- Observe, record, and preserve any objects or personal property related to deaths, including objects such as medication containers and suicide notes.
- Complete reports and forms required to finalize cases.
- Arrange for the next of kin to be notified of deaths.
- Locate and document information regarding the next of kin, including their relationship to the deceased and the status of notification attempts.
- Collect and document any pertinent medical history information.
- Inventory personal effects recovered from bodies, such as jewelry or wallets.
- Direct activities of workers conducting autopsies, performing pathological and toxicological analyses, and preparing documents for permanent records.
- Coordinate the release of personal effects to authorized persons and facilitate the disposition of unclaimed corpses and personal effects.
- Witness and certify deaths that are the result of a judicial order.
- Testify at inquests, hearings, and court trials.
- Confer with officials of public health and law enforcement agencies to coordinate interdepartmental activities.
- Collect wills, burial instructions, and other documentation needed for investigations and for handling of the remains.
- Record the disposition of minor children, as well as details of arrangements made for their care.
- Interview persons present at death scenes to obtain information useful in determining the manner of death.
- Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.
- Send notices to taxpayers when accounts are delinquent.
- Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
- Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
- Maintain records for each case, including contacts, telephone numbers, and actions taken.
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
- Answer questions from taxpayers and assist them in completing tax forms.
- Collect taxes from individuals or businesses according to prescribed laws and regulations.
- Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.
- Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
- Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.
- Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
- Direct service of legal documents, such as subpoenas, warrants, notices of assessment, and garnishments.
- Review filed tax returns to determine whether claimed tax credits and deductions are allowed by law.
- Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
- Investigate claims of inability to pay taxes by researching court information for the status of liens, mortgages, or financial statements, or by locating assets through third parties.
- Review selected tax returns to determine the nature and extent of audits to be performed on them.
- Examine accounting systems and records to determine whether accounting methods used were appropriate and in compliance with statutory provisions.
- Participate in informal appeals hearings on contested cases from other agents.
- Prepare briefs and assist in searching and seizing records to prepare charges and documentation for court cases.
- Enter tax return information into computers for processing.
- Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.
- Interview witnesses or suspects to identify persons responsible for security breaches or to establish losses, pursue prosecutions, or obtain restitution.
- Assess the nature and level of physical security threats so that the scope of the problem can be determined.
- Respond to emergency situations on an on-call basis.
- Recommend improvements in security systems or procedures.
- Perform risk analyses so that appropriate countermeasures can be developed.
- Inspect physical security design features, installations, or programs to ensure compliance with applicable standards or regulations.
- Conduct security audits to identify potential vulnerabilities related to physical security or staff safety.
- Design security policies, programs, or practices to ensure adequate security relating to alarm response, access card use, and other security needs.
- Test security measures for final acceptance and implement or provide procedures for ongoing monitoring and evaluation of the measures.
- Design, implement, or establish requirements for security systems, video surveillance, motion detection, or closed-circuit television systems to ensure proper installation and operation.
- Prepare, maintain, or update security procedures, security system drawings, or related documentation.
- Prepare documentation for case reports or court proceedings.
- Develop conceptual designs of security systems.
- Train personnel in security procedures or use of security equipment.
- Review design drawings or technical documents for completeness, correctness, or appropriateness.
- Provide system design and integration recommendations.
- Monitor the work of contractors in the design, construction, and startup phases of security systems.
- Budget and schedule security design work.
- Inspect fire, intruder detection, or other security systems.
- Develop or review specifications for design or construction of security systems.
- Outline system security criteria for pre-bid meetings with clients and companies to ensure comprehensiveness and appropriateness for implementation.
- Monitor tapes or digital recordings to identify the source of losses.
- Engineer, install, maintain, or repair security systems, programmable logic controls, or other security-related electronic systems.
- Prepare written reports or presentations on findings and recommendations.
- Interview witnesses or suspects to identify persons responsible for security breaches or to establish losses, pursue prosecutions, or obtain restitution.
- Interview individuals to determine the nature of suspected violations and to obtain evidence of violations.
- Determine the nature of code violations and actions to be taken, and issue written notices of violation, participating in enforcement hearings, as necessary.
- Prepare, organize, and maintain inspection records.
- Investigate complaints and suspected violations regarding illegal dumping, pollution, pesticides, product quality, or labeling laws.
- Determine which sites and violation reports to investigate, and coordinate compliance and enforcement activities with other government agencies.
- Inform individuals and groups of pollution control regulations and inspection findings, and explain how problems can be corrected.
- Verify that hazardous chemicals are handled, stored, and disposed of in accordance with regulations.
- Learn and observe proper safety precautions, rules, regulations, and practices so that unsafe conditions can be recognized and proper safety protocols implemented.
- Monitor follow-up actions in cases where violations were found, and review compliance monitoring reports.
- Examine permits, licenses, applications, and records to ensure compliance with licensing requirements.
- Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and chain of custody documentation.
- Observe and record field conditions, gathering, interpreting, and reporting data such as flow meter readings and chemical levels.
- Determine sampling locations and methods, and collect water or wastewater samples for analysis, preserving samples with appropriate containers and preservation methods.
- Research and keep informed of pertinent information and developments in areas such as EPA laws and regulations.
- Participate in the development of spill prevention programs and hazardous waste rules and regulations, and recommend corrective actions for hazardous waste problems.
- Inspect waste pretreatment, treatment, and disposal facilities and systems for conformance to federal, state, or local regulations.
- Analyze and implement state, federal or local requirements as necessary to maintain approved pretreatment, pollution prevention, and storm water runoff programs.
- Evaluate label information for accuracy and conformance to regulatory requirements.
- Respond to questions and inquiries, such as those concerning service charges and capacity fees, or refer them to supervisors.
- Research and perform calculations related to landscape allowances, discharge volumes, production-based and alternative limits, and wastewater strength classifications, making recommendations and completing documentation.
- Perform laboratory tests on samples collected, such as analyzing the content of contaminated wastewater.
- Inform health professionals, property owners, and the public about harmful properties and related problems of water pollution and contaminated wastewater.
- Review and evaluate applications for registration of products containing dangerous materials, or for pollution control discharge permits.
- Conduct research on hazardous waste management projects to determine the magnitude of problems and treatment or disposal alternatives and costs.
- Maintain and repair materials, work sites, and equipment.
- Prepare data to calculate sewer service charges and capacity fees.
- Interview individuals to determine the nature of suspected violations and to obtain evidence of violations.
