Job Duties Custom List 43-4071.00 — File Clerks

Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.

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26 occupations shown

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Closely Related Tasks	All Related Tasks	Job Zone	Code	Occupation
5	5	2	43-9022.00	Word Processors and Typists
5	5	2	43-9051.00	Mail Clerks and Mail Machine Operators, Except Postal Service
4	5	2	43-9071.00	Office Machine Operators, Except Computer
3	3	2	43-5021.00	Couriers and Messengers
2	6	2	43-4121.00	Library Assistants, Clerical
2	3	2	43-2011.00	Switchboard Operators, Including Answering Service
2	3	2	43-9061.00	Office Clerks, General Bright Outlook
2	2	3	43-4141.00	New Accounts Clerks
2	2	3	43-3021.00	Billing and Posting Clerks
2	2	2	43-6014.00	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
1	8	3	25-4031.00	Library Technicians
1	4	3	43-6011.00	Executive Secretaries and Executive Administrative Assistants
1	3	2	43-4171.00	Receptionists and Information Clerks
1	3	2	43-3071.00	Tellers
1	2	3	27-3092.00	Court Reporters and Simultaneous Captioners
1	2	3	43-6012.00	Legal Secretaries and Administrative Assistants
1	2	2	43-6013.00	Medical Secretaries and Administrative Assistants
1	2	2	43-5052.00	Postal Service Mail Carriers
1	2	3	43-3031.00	Bookkeeping, Accounting, and Auditing Clerks
1	1	2	43-9021.00	Data Entry Keyers
1	1	2	43-3011.00	Bill and Account Collectors
1	1	2	43-2021.00	Telephone Operators
1	1	2	43-5053.00	Postal Service Mail Sorters, Processors, and Processing Machine Operators
1	1	3	43-4131.00	Loan Interviewers and Clerks
1	1	2	43-4081.00	Hotel, Motel, and Resort Desk Clerks
1	1	2	43-5051.00	Postal Service Clerks

Job Duties: Word Processors and Typists

Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Print and make copies of work.
Address envelopes or prepare envelope labels, using typewriter or computer.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.

Check completed work for spelling, grammar, punctuation, and format.
File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
Transmit work electronically to other locations.
Gather, register, and arrange the material to be typed, following instructions.
Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
Keep records of work performed.
Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
Search for specific sets of stored, typed characters to make changes.
Collate pages of reports and other documents.
Reformat documents, moving paragraphs or columns.
Adjust settings for format, page layout, line spacing, and other style requirements.
Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
Manage schedules and set dates, times, and locations for meetings and appointments.
Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
Transcribe stenotyped notes of court proceedings.
Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
Print and make copies of work.
Address envelopes or prepare envelope labels, using typewriter or computer.
Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.

Job Duties: Mail Clerks and Mail Machine Operators, Except Postal Service

Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
Operate embossing machines or typewriters to make corrections, additions, and changes to address plates.
Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines.
Stamp dates and times of receipt of incoming mail.

Wrap packages or bundles by hand, or by using tying machines.
Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
Affix postage to packages or letters by hand, or stamp materials, using postage meters.
Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
Seal or open envelopes, by hand or by using machines.
Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
Inspect mail machine output for defects and determine how to eliminate causes of any defects.
Remove from machines printed materials, such as labeled articles, postmarked envelopes or tape, and folded sheets.
Release packages or letters to customers upon presentation of written notices or other identification.
Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
Answer inquiries regarding shipping or mailing policies.
Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
Contact delivery or courier services to arrange delivery of letters and parcels.
Clear jams in sortation equipment.
Mail merchandise samples or promotional literature in response to requests.
Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
Read production orders to determine types and sizes of items scheduled for printing and mailing.
Sell mail products, and accept payment for products and mailing charges.
Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.
Add ink, fill paste reservoirs, and change machine ribbons when necessary.
Use equipment, such as forklifts and automated "trains," to move containers of mail.
Fold letters or circulars and insert them in envelopes.
Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
Operate embossing machines or typewriters to make corrections, additions, and changes to address plates.
Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines.
Stamp dates and times of receipt of incoming mail.

Job Duties: Office Machine Operators, Except Computer

Place original copies in feed trays, feed originals into feed rolls, or position originals on tables beneath camera lenses.
Operate office machines such as high speed business photocopiers, readers, scanners, addressing machines, stencil-cutting machines, microfilm readers or printers, folding and inserting machines, bursters, and binder machines.
Load machines with materials such as blank paper or film.
Operate auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines.

Sort, assemble, and proof completed work.

Read job orders to determine the type of work to be done, the quantities to be produced, and the materials needed.
Deliver completed work.
Complete records of production, including work volumes and outputs, materials used, and any backlogs.
Compute prices for services and receive payment, or provide supervisors with billing information.
Set up and adjust machines, regulating factors such as speed, ink flow, focus, and number of copies.
Monitor machine operation, and make adjustments as necessary to ensure proper operation.
Clean machines, perform minor repairs, and report major repair needs.
File and store completed documents.
Maintain stock of supplies, and requisition any needed items.
Prepare and process papers for use in scanning, microfilming, and microfiche.
Clean and file master copies or plates.
Cut copies apart and write identifying information, such as page numbers or titles, on copies.
Move heat units and clamping frames over screen beds to form Braille impressions on pages, raising frames to release individual copies.
Place original copies in feed trays, feed originals into feed rolls, or position originals on tables beneath camera lenses.
Operate office machines such as high speed business photocopiers, readers, scanners, addressing machines, stencil-cutting machines, microfilm readers or printers, folding and inserting machines, bursters, and binder machines.
Load machines with materials such as blank paper or film.
Operate auxiliary machines such as collators, pad and tablet making machines, staplers, and paper punching, folding, cutting, and perforating machines.
Sort, assemble, and proof completed work.

Job Duties: Couriers and Messengers

Sort items to be delivered according to the delivery route.
Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
Open, sort, and distribute incoming mail.

Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
Obtain signatures and payments, or arrange for recipients to make payments.
Record information, such as items received and delivered and recipients' responses to messages.
Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
Unload and sort items collected along delivery routes.
Plan and follow the most efficient routes for delivering goods.
Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
Use telephone to deliver verbal messages.
Unload goods from large trucks, and load them onto smaller delivery vehicles.
Sort items to be delivered according to the delivery route.
Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
Open, sort, and distribute incoming mail.

Job Duties: Library Assistants, Clerical

Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
Operate and maintain audio-visual equipment.

Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
Process new materials including books, audio-visual materials, and computer software.
Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.
Classify and catalog items according to content and purpose.

Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment.
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Enter and update patrons' records on computers.
Answer routine inquiries and refer patrons in need of professional assistance to librarians.
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.
Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.
Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
Inspect returned books for condition and due-date status and compute any applicable fines.
Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.
Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials.
Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers.
Send out notices and accept fine payments for lost or overdue books.
Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.
Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.
Take action to deal with disruptive or problem patrons.
Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.
Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.
Prepare library statistics reports.
Deliver and retrieve items to and from departments by hand or using push carts.
Assist in the preparation of book displays.
Operate small branch libraries, under the direction of off-site librarian supervisors.
Plan or participate in library events and programs, such as story time with children.
Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.
Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons.
Design or maintain library web site and online catalogues.
Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
Operate and maintain audio-visual equipment.
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
Process new materials including books, audio-visual materials, and computer software.
Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.
Classify and catalog items according to content and purpose.

Job Duties: Switchboard Operators, Including Answering Service

Process incoming or outgoing mail, packages, or deliveries.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

Stamp messages with time and date and file them appropriately.

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
Record messages, suggesting rewording for clarity or conciseness.
Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
Relay or route written or verbal messages.
Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
Place telephone calls or arrange conference calls as instructed.
Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
Monitor alarm systems to ensure that secure conditions are maintained.
Contact security staff members when necessary, using radio-telephones.
Complete forms for sales orders.
Answer simple questions about clients' businesses, using reference files.
Keep records of calls placed and charges incurred.
Place orders, such as for equipment, supplies, or catering for meetings.
Process incoming or outgoing mail, packages, or deliveries.
Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
Stamp messages with time and date and file them appropriately.

Job Duties: Office Clerks, General

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Answer telephones, direct calls, and take messages.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Review files, records, and other documents to obtain information to respond to requests.
Compute, record, and proofread data and other information, such as records or reports.
Complete work schedules, manage calendars, and arrange appointments.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Inventory and order materials, supplies, and services.
Deliver messages and run errands.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Train other staff members to perform work activities, such as using computer applications.
Count, weigh, measure, or organize materials.
Make travel arrangements for office personnel.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Job Duties: New Accounts Clerks

Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Duplicate records for distribution to branch offices.

Collect and record customer deposits and fees and issue receipts, using computers.
Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Refer customers to appropriate bank personnel to meet their financial needs.
Investigate and correct errors upon customers' request, according to customer and bank records.
Execute wire transfers of funds.
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
Process loan applications.
Obtain credit records from reporting agencies.
Schedule repairs for locks on safe-deposit boxes.
Perform foreign currency transactions and sell traveler's checks.
Perform teller duties as required.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Duplicate records for distribution to branch offices.

Job Duties: Billing and Posting Clerks

Operate typing, adding, calculating, or billing machines.
Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

Verify accuracy of billing data and revise any errors.
Resolve discrepancies in accounting records.
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Post stop-payment notices to prevent payment of protested checks.
Verify signatures and required information on checks.
Keep records of invoices and support documents.
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Contact customers to obtain or relay account information.
Route statements for mailing or over-the-counter delivery to customers.
Monitor equipment to ensure proper operation.
Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
Take orders for imprinted checks.
Encode and cancel checks, using bank machines.
Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
Update manuals when rates, rules, or regulations are amended.
Estimate market value of products or services.
Review compiled data on operating costs and revenues to set rates.
Match statements with batches of canceled checks by account numbers.
Answer inquiries regarding rates, routing, or procedures.
Compile reports of cost factors, such as labor, production, storage, and equipment.
Create billing documents, shipping labels, credit memorandums, or credit forms.
Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
Operate typing, adding, calculating, or billing machines.
Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.

Job Duties: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Make copies of correspondence or other printed material.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Create, maintain, and enter information into databases.
Use computers for various applications, such as database management or word processing.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Schedule and confirm appointments for clients, customers, or supervisors.
Maintain scheduling and event calendars.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Complete forms in accordance with company procedures.
Locate and attach appropriate files to incoming correspondence requiring replies.
Conduct searches to find needed information, using such sources as the Internet.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Learn to operate new office technologies as they are developed and implemented.
Train and assist staff with computer usage.
Order and dispense supplies.
Prepare conference or event materials, such as flyers or invitations.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Provide services to customers, such as order placement or account information.
Prepare and mail checks.
Arrange conference, meeting, or travel reservations for office personnel.
Supervise other clerical staff and provide training and orientation to new staff.
Manage projects or contribute to committee or team work.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Mail newsletters, promotional material, or other information.
Take dictation in shorthand or by machine and transcribe information.
Develop or maintain internal or external company Web sites.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Make copies of correspondence or other printed material.

Job Duties: Library Technicians

Sort and deliver library mail and packages.

Reserve, circulate, renew, and discharge books and other materials.
Process print and non-print library materials to prepare them for inclusion in library collections.
Catalogue and sort books and other print and non-print materials according to procedure and return them to shelves, files, or other designated storage areas.
Review subject matter of materials to be classified and select classification numbers and headings according to classification systems.
Process interlibrary loans for patrons.
Retrieve information from central databases for storage in a library's computer.
Verify bibliographical data for materials, including author, title, publisher, publication date, and edition.

Answer routine telephone or in-person reference inquiries, referring patrons to librarians for further assistance, when necessary.
Help patrons find and use library resources, such as reference materials, audio-visual equipment, computers, and other electronic resources and provide technical assistance when needed.
Enter and update patrons' records on computers.
Provide assistance to teachers and students by locating materials and helping to complete special projects.
Compile and maintain records relating to circulation, materials, and equipment.
Maintain and troubleshoot problems with library equipment, including computers, photocopiers, and audio-visual equipment.
Check for damaged library materials, such as books or audio-visual equipment, and provide replacements or make repairs.
Train other staff, volunteers, or student assistants and schedule and supervise their work.
Conduct reference searches, using printed materials and in-house and online databases.
Compile data and create statistical reports on library usage.
Design posters and special displays to promote use of library facilities or specific reading programs at libraries.
Issue identification cards to borrowers.
Order all print and non-print library materials, checking prices, figuring costs, preparing order slips, and making payments.
Plan and conduct children's programs, community outreach programs, and other specialized programs, such as library tours.
Organize and maintain periodicals and reference materials.
Claim missing issues of periodicals and journals.
Compose explanatory summaries of contents of books and other reference materials.
Design, customize, and maintain databases, web pages, and local area networks.
Collaborate with archivists to arrange for the safe storage of historical records and documents.
Operate and maintain audio-visual equipment, such as projectors, tape recorders, and videocassette recorders.
File catalog cards according to system used.
Compile bibliographies and prepare abstracts on subjects of interest to particular organizations or groups.
Deliver and retrieve items throughout the library by hand or using pushcart.
Take actions to halt disruption of library activities by problem patrons.
Collect fines and respond to complaints about fines.
Send out notices about lost or overdue books.
Prepare volumes for binding.
Sort and deliver library mail and packages.
Reserve, circulate, renew, and discharge books and other materials.
Process print and non-print library materials to prepare them for inclusion in library collections.
Catalogue and sort books and other print and non-print materials according to procedure and return them to shelves, files, or other designated storage areas.
Review subject matter of materials to be classified and select classification numbers and headings according to classification systems.
Process interlibrary loans for patrons.
Retrieve information from central databases for storage in a library's computer.
Verify bibliographical data for materials, including author, title, publisher, publication date, and edition.

Job Duties: Executive Secretaries and Executive Administrative Assistants

Open, sort, and distribute incoming correspondence, including faxes and email.

Prepare responses to correspondence containing routine inquiries.
File and retrieve corporate documents, records, and reports.
Provide clerical support to other departments.

Manage and maintain executives' schedules.
Make travel arrangements for executives.
Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Answer phone calls and direct calls to appropriate parties or take messages.
Greet visitors and determine whether they should be given access to specific individuals.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Attend meetings to record minutes.
Process payroll information.
Interpret administrative and operating policies and procedures for employees.
Set up and oversee administrative policies and procedures for offices or organizations.
Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
Compile, transcribe, and distribute minutes of meetings.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Open, sort, and distribute incoming correspondence, including faxes and email.
Prepare responses to correspondence containing routine inquiries.
File and retrieve corporate documents, records, and reports.
Provide clerical support to other departments.

Job Duties: Receptionists and Information Clerks

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

File and maintain records.
Process and prepare memos, correspondence, travel vouchers, or other documents.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Analyze data to determine answers to questions from customers or members of the public.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Enroll individuals to participate in programs and notify them of their acceptance.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
File and maintain records.
Process and prepare memos, correspondence, travel vouchers, or other documents.

Job Duties: Tellers

Perform clerical tasks, such as typing, filing, and microfilm photography.

Sort and file deposit slips and checks.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers' accounts.
Prepare and verify cashier's checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Answer telephones and assist customers with their questions.
Identify transaction mistakes when debits and credits do not balance.
Carry out special services for customers, such as ordering bank cards and checks.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Order a supply of cash to meet daily needs.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Count, verify, and post armored car deposits.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Compute financial fees, interest, and service charges.
Process and maintain records of customer loans.
Prepare work schedules for staff.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Issue checks to bond owners in settlement of transactions.
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Sort and file deposit slips and checks.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Job Duties: Court Reporters and Simultaneous Captioners

Type court orders for judges.

File a legible transcript of records of a court case with the court clerk's office.

Record verbatim proceedings of courts, legislative assemblies, committee meetings, and other proceedings, using computerized recording equipment, electronic stenograph machines, or stenomasks.
Proofread transcripts for correct spelling of words.
Provide transcripts of proceedings upon request of judges, lawyers, or the public.
Transcribe recorded proceedings in accordance with established formats.
Log and store exhibits from court proceedings.
File and store shorthand notes of court session.
Verify accuracy of transcripts by checking copies against original records of proceedings and accuracy of rulings by checking with judges.
Respond to requests during court sessions to read portions of the proceedings already recorded.
Record symbols on computer storage media and use computer aided transcription to translate and display them as text.
Take notes in shorthand or use a stenotype or shorthand machine that prints letters on a paper tape.
Record depositions and other proceedings for attorneys.
Ask speakers to clarify inaudible statements.
Type court orders for judges.
File a legible transcript of records of a court case with the court clerk's office.

Job Duties: Legal Secretaries and Administrative Assistants

Make photocopies of correspondence, documents, and other printed matter.

Draft and type office memos.

Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.
Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
Receive and place telephone calls.
Schedule and make appointments.
Organize and maintain law libraries, documents, and case files.
Assist attorneys in collecting information such as employment, medical, and other records.
Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
Prepare and distribute invoices to bill clients or pay account expenses.
Submit articles and information from searches to attorneys for review and approval for use.
Make travel arrangements for attorneys.
Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
Make photocopies of correspondence, documents, and other printed matter.
Draft and type office memos.

Job Duties: Medical Secretaries and Administrative Assistants

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Complete insurance or other claim forms.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
Arrange hospital admissions for patients.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

Job Duties: Postal Service Mail Carriers

Sort mail for delivery, arranging it in delivery sequence.

Sign for cash-on-delivery and registered mail before leaving the post office.

Scan labels on letters or parcels to confirm receipt.
Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Return to the post office with mail collected from homes, businesses, and public mailboxes.
Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
Hold mail for customers who are away from delivery locations.
Turn in money and receipts collected along mail routes.
Leave notices telling patrons where to collect mail that could not be delivered.
Maintain accurate records of deliveries.
Bundle mail in preparation for delivery or transportation to relay boxes.
Record address changes and redirect mail for those addresses.
Return incorrectly addressed mail to senders.
Answer customers' questions about postal services and regulations.
Provide customers with change of address cards and other forms.
Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Register, certify, and insure parcels and letters.
Enter change of address orders into computers that process forwarding address stickers.
Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
Sell stamps and money orders.
Complete forms that notify publishers of address changes.
Meet schedules for the collection and return of mail.
Sort mail for delivery, arranging it in delivery sequence.
Sign for cash-on-delivery and registered mail before leaving the post office.

Job Duties: Bookkeeping, Accounting, and Auditing Clerks

Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Perform general office duties, such as filing, answering telephones, and handling routine correspondence.

Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Comply with federal, state, and company policies, procedures, and regulations.
Receive, record, and bank cash, checks, and vouchers.
Code documents according to company procedures.
Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
Reconcile or note and report discrepancies found in records.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
Match order forms with invoices, and record the necessary information.
Perform personal bookkeeping services.
Prepare and process payroll information.
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Compute deductions for income and social security taxes.
Calculate and prepare checks for utilities, taxes, and other payments.
Monitor status of loans and accounts to ensure that payments are up to date.
Reconcile records of bank transactions.
Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
Compare computer printouts to manually maintained journals to determine if they match.
Transfer details from separate journals to general ledgers or data processing sheets.
Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists.
Prepare purchase orders and expense reports.
Prepare trial balances of books.
Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Maintain inventory records.
Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Perform general office duties, such as filing, answering telephones, and handling routine correspondence.

Job Duties: Data Entry Keyers

Load machines with required input or output media, such as paper, cards, disks, tape, or Braille media.

Locate and correct data entry errors, or report them to supervisors.
Compile, sort, and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Store completed documents in appropriate locations.
Select materials needed to complete work assignments.
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Maintain logs of activities and completed work.
Resolve garbled or indecipherable messages, using cryptographic procedures and equipment.
Load machines with required input or output media, such as paper, cards, disks, tape, or Braille media.

Job Duties: Bill and Account Collectors

Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Negotiate credit extensions when necessary.
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

Job Duties: Telephone Operators

Perform clerical duties such as typing, proofreading, and sorting mail.

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.
Promote company products, services, and savings plans when appropriate.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Keep records of calls placed and received, and of related toll charges.
Perform clerical duties such as typing, proofreading, and sorting mail.

Job Duties: Postal Service Mail Sorters, Processors, and Processing Machine Operators

Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.

Clear jams in sorting equipment.
Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters.
Direct items according to established routing schemes, using computer-controlled keyboards or voice-recognition equipment.
Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
Move containers of mail, using equipment, such as forklifts and automated "trains".
Open and label mail containers.
Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
Distribute incoming mail into the correct boxes or pigeonholes.
Rewrap soiled or broken parcels.
Train new workers.
Dump sacks of mail onto conveyors for culling and sorting.
Search directories to find correct addresses for redirected mail.
Weigh articles to determine required postage.
Cancel letter or parcel post stamps by hand.
Accept and check containers of mail from large volume mailers, couriers, and contractors.
Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.

Job Duties: Loan Interviewers and Clerks

Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

Verify and examine information and accuracy of loan application and closing documents.
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Submit loan applications with recommendation for underwriting approval.
Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
File and maintain loan records.
Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
Check value of customer collateral to be held as loan security.
Interview loan applicants to obtain personal and financial data and to assist in completing applications.
Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
Answer questions and advise customers regarding loans and transactions.
Present loan and repayment schedules to customers.
Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
Accept payment on accounts.
Schedule and conduct closings of mortgage transactions.
Establish credit limits and grant extensions of credit on overdue accounts.
Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

Job Duties: Hotel, Motel, and Resort Desk Clerks

Date-stamp, sort, and rack incoming mail and messages.

Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Review accounts and charges with guests during the check out process.
Record guest comments or complaints, referring customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule or supervise the work of other employees.
Date-stamp, sort, and rack incoming mail and messages.

Job Duties: Postal Service Clerks

Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
Obtain signatures from recipients of registered or special delivery mail.
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
Transport mail from one work station to another.
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
Keep money drawers in order, and record and balance daily transactions.
Register, certify, and insure letters and parcels.
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
Receive letters and parcels, and place mail into bags.
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
Rent post office boxes to customers.
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
Set postage meters, and calibrate them to ensure correct operation.
Feed mail into postage canceling devices or hand stamp mail to cancel postage.
Cash money orders.
Order retail items and other supplies for office use.
Post announcements or government information on public bulletin boards.
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.