Software Quality Assurance Analysts and Testers

The occupation code you requested, 15-1099.01 (Software Quality Assurance Engineers and Testers), is no longer in use. In the future, please use 15-1253.00 (Software Quality Assurance Analysts and Testers) instead.

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.

Sample of reported job titles: Application Integration Engineer, Computer Consultant, Information Technology Analyst (IT Analyst), Product Assurance Engineer, Quality Assurance Analyst (QA Analyst), Software Quality Assurance Engineer (SQA Engineer), Software Quality Engineer, Software Test Engineer, Systems Engineer, Test Engineer

Occupation-Specific Information

Tasks

  • Design test plans, scenarios, scripts, or procedures.
  • Document software defects, using a bug tracking system, and report defects to software developers.
  • Identify, analyze, and document problems with program function, output, online screen, or content.
  • Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Document test procedures to ensure replicability and compliance with standards.
  • Plan test schedules or strategies in accordance with project scope or delivery dates.
  • Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
  • Test system modifications to prepare for implementation.
  • Monitor bug resolution efforts and track successes.
  • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • Provide feedback and recommendations to developers on software usability and functionality.
  • Update automated test scripts to ensure currency.
  • Create or maintain databases of known test defects.
  • Install, maintain, or use software testing programs.
  • Install and configure recreations of software production environments to allow testing of software performance.
  • Monitor program performance to ensure efficient and problem-free operations.
  • Identify program deviance from standards, and suggest modifications to ensure compliance.
  • Develop or specify standards, methods, or procedures to determine product quality or release readiness.
  • Design or develop automated testing tools.
  • Investigate customer problems referred by technical support.
  • Conduct historical analyses of test results.
  • Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.
  • Evaluate or recommend software for testing or bug tracking.
  • Coordinate user or third-party testing.
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
  • Visit beta testing sites to evaluate software performance.
  • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
  • Recommend purchase of equipment to control dust, temperature, or humidity in area of system installation.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

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Technology Skills

  • Access software — Citrix cloud computing software; PuTTY
  • Accounting software — Tax software
  • Administration software — Software distribution management software
  • Analytical or scientific software — IBM SPSS Statistics Hot technology ; Minitab Hot technology ; SAS statistical software; The MathWorks MATLAB Hot technology ; 5 more
  • Application server software — Docker Hot technology ; Red Hat OpenShift Hot technology ; Red Hat WildFly Hot technology ; Spring Boot Hot technology ; 4 more
  • Backup or archival software — Backup and archival software; Veritas NetBackup
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology ; MicroStrategy Hot technology ; Oracle Business Intelligence Enterprise Edition Hot technology ; Qlik Tech QlikView Hot technology ; 1 more
  • Cloud-based data access and sharing software — Dropbox; Google Drive Hot technology ; Microsoft SharePoint Hot technology ; Slack
  • Cloud-based management software — Amazon Web Services AWS CloudFormation Hot technology ; IBM WebSphere Hot technology ; Splunk Enterprise Hot technology
  • Communications server software — IBM Domino
  • Computer aided design CAD software Hot technology — Autodesk AutoCAD Hot technology ; Bentley MicroStation Hot technology ; Dassault Systemes CATIA
  • Computer based training software — Moodle
  • Configuration management software — Perforce Helix software; Puppet Hot technology ; Visible Razor; VMware Hot technology ; 7 more
  • Content workflow software — Emerald Software Group Emerald Green Office; Twiki; Workflow software
  • Customer relationship management CRM software — Blackbaud The Raiser's Edge; Oracle Eloqua; Salesforce software Hot technology
  • Data base management system software — Amazon DynamoDB Hot technology ; Elasticsearch Hot technology ; MongoDB Hot technology ; Oracle PL/SQL Hot technology ; 23 more
  • Data base reporting software — Microsoft SQL Server Reporting Services SSRS; Oracle Business Intelligence Discoverer; SAP Business Intelligence; SAP Crystal Reports Hot technology ; 3 more
  • Data base user interface and query software — Airtable; Apache Hive Hot technology ; Blackboard software; Transact-SQL Hot technology ; 12 more
  • Data mining software — Google Analytics Hot technology
  • Desktop communications software — Skype
  • Desktop publishing software — Adobe Systems Adobe InDesign Hot technology ; Microsoft Publisher
  • Development environment software — Apache Ant Hot technology ; Apache Kafka Hot technology ; Common business oriented language COBOL Hot technology ; Go Hot technology ; 59 more
  • Device drivers or system software — Microsoft DirectX
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Document management system software
  • Electronic mail software — Google Gmail; IBM Notes Hot technology ; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technology
  • Enterprise application integration software — Atlassian Bamboo Hot technology ; Extensible markup language XML Hot technology ; Microsoft SQL Server Integration Services SSIS Hot technology ; Oracle Fusion Middleware Hot technology ; 3 more
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics GP Hot technology ; NetSuite ERP Hot technology ; Oracle Hyperion Hot technology ; Oracle JD Edwards EnterpriseOne Hot technology ; 6 more
  • Enterprise system management software — IBM Power Systems software
  • Expert system software — Ansible software Hot technology
  • File versioning software — Git Hot technology ; Version control software
  • Filesystem software — File server software
  • Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials
  • Geographic information system — ESRI ArcGIS software Hot technology ; Geographic information system GIS software Hot technology
  • Graphical user interface development software — Graphical user interface GUI builder software; Graphical user interface GUI design software; Salesforce Visualforce Hot technology
  • Graphics or photo imaging software — Adobe Systems Adobe Creative Cloud Hot technology ; JamBoard; SmugMug Flickr Hot technology ; Trimble SketchUp Pro Hot technology ; 5 more
  • Human resources software — Human resource management software HRMS
  • Industrial control software — Supervisory control and data acquisition SCADA software Hot technology
  • Information retrieval or search software — Apache Avro; LexisNexis
  • Instant messaging software — Blink; GroupMe
  • Internet browser software — Apple Safari; Microsoft Internet Explorer; Mozilla Firefox; Web browser software
  • Internet protocol IP multimedia subsystem software — Voice over internet protocol VoIP system software Hot technology
  • Medical software — Epic Systems Hot technology
  • Metadata management software — CA Erwin Data Modeler; Talend Data Fabric
  • Network conferencing software — LogMeIn GoToWebinar
  • Network monitoring software — Nagios Hot technology ; Wireshark Hot technology
  • Network operation system software — IBM z/OS operating systems
  • Network security and virtual private network VPN equipment software — Firewall software; Network intrusion detection software; Virtual private networking VPN software Hot technology
  • Object or component oriented development software — Advanced business application programming ABAP Hot technology ; Apache Spark Hot technology ; Objective C Hot technology ; Scala Hot technology ; 31 more
  • Object oriented data base management software — Hibernate ORM; PostgreSQL Hot technology
  • Office suite software — LibreOffice; Microsoft Office Hot technology
  • Operating system software — Microsoft Windows Server Hot technology ; Oracle Solaris Hot technology ; Red Hat Enterprise Linux Hot technology ; UNIX Shell Hot technology ; 21 more
  • Platform interconnectivity software — Migration software
  • Portal server software — Apache HTTP Server Hot technology
  • Presentation software — Google Slides; Microsoft PowerPoint Hot technology
  • Process mapping and design software — Microsoft Visio Hot technology
  • Program testing software — Hewlett Packard LoadRunner; IBM Rational Robot; JUnit Hot technology ; Selenium Hot technology ; 36 more
  • Project management software — Atlassian JIRA Hot technology ; Confluence Hot technology ; Microsoft Teams; Oracle Primavera Enterprise Project Portfolio Management Hot technology ; 2 more
  • Requirements analysis and system architecture software — IBM Rational RequisitePro; Requirements management software; Unified modeling language UML Hot technology
  • Spreadsheet software — Google Sheets; Microsoft Excel Hot technology
  • Storage networking software — Amazon Simple Storage Service S3 Hot technology ; Storage area network SAN software
  • Transaction security and virus protection software — Anti-spyware software; Antivirus software; McAfee; NortonLifeLock cybersecurity software; 1 more
  • Transaction server software — Customer information control system CICS; IBM Middleware; Microsoft Internet Information Services (IIS); Object Management Group Object Request Broker; 1 more
  • Video conferencing software — FaceTime; Google Meet; LogMeIn GoToMeeting; Zoom; 1 more
  • Video creation and editing software — Adobe Systems Adobe After Effects Hot technology ; Flipgrid; Screencastify; YouTube Hot technology ; 1 more
  • Web page creation and editing software — Adobe Systems Adobe Dreamweaver; Google Sites; LinkedIn Hot technology ; Social media sites Hot technology
  • Web platform development software — Backbone.js Hot technology ; Microsoft ASP.NET Core MVC Hot technology ; React Hot technology ; Spring Framework Hot technology ; 24 more
  • Word processing software — 3M Post-it App; Google Docs Hot technology ; Microsoft OneNote; Microsoft Word Hot technology ; 1 more
Hot technology Hot Technologies are requirements frequently included in employer job postings.

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Occupational Requirements

Work Activities

  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.

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Detailed Work Activities

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Work Context

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Experience Requirements

Job Zone

Title
Job Zone Four: Considerable Preparation Needed
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range
2-4 years of preparation (7.0 to < 8.0)

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Training & Credentials

State training
Local training
Certifications
State licenses
Apprenticeships
Have a career path or location in mind? Visit Apprenticeship.gov external site to find apprenticeship opportunities near you.

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Worker Requirements

Skills

  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
  • Programming — Writing computer programs for various purposes.
  • Speaking — Talking to others to convey information effectively.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Operations Analysis — Analyzing needs and product requirements to create a design.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Science — Using scientific rules and methods to solve problems.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Time Management — Managing one's own time and the time of others.

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Knowledge

  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 70%
     
    responded: Bachelor’s degree required
  • 15%
     
    responded: Associate’s degree required
  • 7%
     
    responded: Post-secondary certificate required

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Worker Characteristics

Abilities

  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
  • Speech Clarity — The ability to speak clearly so others can understand you.

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Interests

Interest code: ICR
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
  • Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

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Work Values

  • Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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Work Styles

  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Integrity — Job requires being honest and ethical.
  • Persistence — Job requires persistence in the face of obstacles.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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Workforce Characteristics

Wages & Employment Trends

Median wage data for Software and Web Developers, Programmers, and Testers.
Employment data for Software Developers and Software Quality Assurance Analysts and Testers.
Industry data for Software Developers and Software Quality Assurance Analysts and Testers.
Median wages (2021)
$49.49 hourly, $102,930 annual
State wages
Local wages
Employment (2020)
1,847,900 employees
Projected growth (2020-2030)
Much faster than average (15% or higher)
Projected job openings (2020-2030)
189,200
State trends
Top industries (2020)

Source: Bureau of Labor Statistics 2021 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

State job openings
Local job openings

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More Information

Related Occupations

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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