- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Occupations with related tasks Save Table: XLSX CSV
- Coordinate investigative efforts with law enforcement officers and attorneys.
- Lead, or participate in, fraud investigation teams.
- Review reports of suspected fraud to determine need for further investigation.
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Prepare evidence for presentation in court.
- Conduct field surveillance to gather case-related information.
- Negotiate with responsible parties to arrange for recovery of losses due to fraud.
- Gather financial documents related to investigations.
- Interview witnesses or suspects and take statements.
- Prepare written reports of investigation findings.
- Document all investigative activities.
- Create and maintain logs, records, or databases of information about fraudulent activity.
- Testify in court regarding investigation findings.
- Recommend actions in fraud cases.
- Design, implement, or maintain fraud detection tools or procedures.
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
- Maintain knowledge of current events and trends in such areas as money laundering and criminal tools and techniques.
- Evaluate business operations to identify risk areas for fraud.
- Advise businesses or agencies on ways to improve fraud detection.
- Train others in fraud detection and prevention techniques.
- Research or evaluate new technologies for use in fraud detection systems.
- Obtain and serve subpoenas.
- Arrest individuals to be charged with fraud.
- Coordinate investigative efforts with law enforcement officers and attorneys.
- Lead, or participate in, fraud investigation teams.
- Review reports of suspected fraud to determine need for further investigation.
- Conduct in-depth investigations of suspicious financial activity, such as suspected money-laundering efforts.
- Prepare evidence for presentation in court.
- Conduct field surveillance to gather case-related information.
- Negotiate with responsible parties to arrange for recovery of losses due to fraud.
- Determine the nature of code violations and actions to be taken, and issue written notices of violation, participating in enforcement hearings, as necessary.
- Investigate complaints and suspected violations regarding illegal dumping, pollution, pesticides, product quality, or labeling laws.
- Monitor follow-up actions in cases where violations were found, and review compliance monitoring reports.
- Prepare, organize, and maintain inspection records.
- Determine which sites and violation reports to investigate, and coordinate compliance and enforcement activities with other government agencies.
- Interview individuals to determine the nature of suspected violations and to obtain evidence of violations.
- Inform individuals and groups of pollution control regulations and inspection findings, and explain how problems can be corrected.
- Verify that hazardous chemicals are handled, stored, and disposed of in accordance with regulations.
- Learn and observe proper safety precautions, rules, regulations, and practices so that unsafe conditions can be recognized and proper safety protocols implemented.
- Examine permits, licenses, applications, and records to ensure compliance with licensing requirements.
- Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and chain of custody documentation.
- Observe and record field conditions, gathering, interpreting, and reporting data such as flow meter readings and chemical levels.
- Determine sampling locations and methods, and collect water or wastewater samples for analysis, preserving samples with appropriate containers and preservation methods.
- Research and keep informed of pertinent information and developments in areas such as EPA laws and regulations.
- Participate in the development of spill prevention programs and hazardous waste rules and regulations, and recommend corrective actions for hazardous waste problems.
- Inspect waste pretreatment, treatment, and disposal facilities and systems for conformance to federal, state, or local regulations.
- Analyze and implement state, federal or local requirements as necessary to maintain approved pretreatment, pollution prevention, and storm water runoff programs.
- Evaluate label information for accuracy and conformance to regulatory requirements.
- Respond to questions and inquiries, such as those concerning service charges and capacity fees, or refer them to supervisors.
- Research and perform calculations related to landscape allowances, discharge volumes, production-based and alternative limits, and wastewater strength classifications, making recommendations and completing documentation.
- Perform laboratory tests on samples collected, such as analyzing the content of contaminated wastewater.
- Inform health professionals, property owners, and the public about harmful properties and related problems of water pollution and contaminated wastewater.
- Review and evaluate applications for registration of products containing dangerous materials, or for pollution control discharge permits.
- Conduct research on hazardous waste management projects to determine the magnitude of problems and treatment or disposal alternatives and costs.
- Maintain and repair materials, work sites, and equipment.
- Prepare data to calculate sewer service charges and capacity fees.
- Determine the nature of code violations and actions to be taken, and issue written notices of violation, participating in enforcement hearings, as necessary.
- Investigate complaints and suspected violations regarding illegal dumping, pollution, pesticides, product quality, or labeling laws.
- Monitor follow-up actions in cases where violations were found, and review compliance monitoring reports.
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Negotiate collective bargaining agreements.
- Propose resolutions for collective bargaining or other labor or contract negotiations.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
- Recommend collective bargaining strategies, goals, or objectives.
- Present the position of the company or of labor during arbitration or other labor negotiations.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
- Select mediators or arbitrators for labor disputes or contract negotiations.
- Investigate and evaluate union complaints or arguments to determine viability.
- Review employer practices or employee data to ensure compliance with contracts on matters such as wages, hours, or conditions of employment.
- Monitor company or workforce adherence to labor agreements.
- Assess risk levels associated with collective bargaining strategies.
- Research case law or outcomes of previous case hearings.
- Schedule or coordinate the details of grievance hearings or other meetings.
- Review and approve employee disciplinary actions, such as written reprimands, suspensions, or terminations.
- Assess the impact of union proposals on company or government operations.
- Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
- Train managers or supervisors on topics related to labor relations, such as working conditions, safety, or equal opportunity practices.
- Provide expert testimony in legal proceedings related to labor relations or labor contracts.
- Develop employee health and safety policies.
- Develop methods to monitor employee satisfaction with policies or working conditions, including grievance or complaint procedures.
- Prepare reports or presentations to communicate employee satisfaction or related data to management.
- Prepare and submit required governmental reports or forms related to labor relations matters, such as equal employment opportunity (EEO) forms, new hire forms, or minority compensation reports.
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
- Call or meet with union, company, government, or other interested parties to discuss labor relations matters, such as contract negotiations or grievances.
- Negotiate collective bargaining agreements.
- Propose resolutions for collective bargaining or other labor or contract negotiations.
- Draft contract proposals or counter-proposals for collective bargaining or other labor negotiations.
- Interpret contractual agreements for employers and employees engaged in collective bargaining or other labor relations processes.
- Prepare evidence for disciplinary hearings, including preparing witnesses to testify.
- Recommend collective bargaining strategies, goals, or objectives.
- Present the position of the company or of labor during arbitration or other labor negotiations.
- Identify alternatives to proposals of unions, employees, companies, or government agencies.
- Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
- Write letters related to labor relations activities, such as letters to amend collective bargaining agreements, letters of dispute or conciliation, or letters to seek clarification of contract terms.
- Select mediators or arbitrators for labor disputes or contract negotiations.
- Investigate alleged license or permit violations.
- Investigate applications for special licenses or permits.
- Collect, identify, evaluate, or preserve case evidence.
- Prepare correspondence, reports of inspections or investigations, or recommendations for action.
- Examine records, reports, or other documents to establish facts or detect discrepancies.
- Inspect government property, such as construction sites or public housing, to ensure compliance with contract specifications or legal requirements.
- Inspect manufactured or processed products to ensure compliance with contract specifications or legal requirements.
- Submit samples of products to government laboratories for testing, as required.
- Inspect government-owned equipment or materials in the possession of private contractors to ensure compliance with contracts or regulations or to prevent misuse.
- Recommend legal or administrative action to protect government property.
- Testify in court or at administrative proceedings concerning investigation findings.
- Coordinate with or assist law enforcement agencies in matters of mutual concern.
- Monitor investigations of suspected offenders to ensure that they are conducted in accordance with constitutional requirements.
- Locate and interview plaintiffs, witnesses, or representatives of business or government to gather facts relevant to inspections or alleged violations.
- Investigate alleged license or permit violations.
- Investigate applications for special licenses or permits.
- Collect, identify, evaluate, or preserve case evidence.
- Investigate alleged parole violations, using interviews, surveillance, and search and seizure.
- Conduct prehearing and presentencing investigations and testify in court regarding offenders' backgrounds and recommended sentences and sentencing conditions.
- Prepare and maintain case folder for each assigned inmate or offender.
- Gather information about offenders' backgrounds by talking to offenders, their families and friends, and other people who have relevant information.
- Interview probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
- Discuss with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in their criminal behavior.
- Supervise people on community-based sentences, such as electronically monitored home detention, and provide field supervision of probationers by conducting curfew checks or visits to home, work, or school.
- Recommend remedial action or initiate court action in response to noncompliance with terms of probation or parole.
- Arrange for medical, mental health, or substance abuse treatment services according to individual needs or court orders.
- Develop liaisons and networks with other parole officers, community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments.
- Administer drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs.
- Inform offenders or inmates of requirements of conditional release, such as office visits, restitution payments, or educational and employment stipulations.
- Participate in decisions about whether cases should go before courts and which court should hear them.
- Write reports describing offenders' progress.
- Arrange for postrelease services, such as employment, housing, counseling, education, and social activities.
- Provide offenders or inmates with assistance in matters concerning detainers, sentences in other jurisdictions, writs, and applications for social assistance.
- Develop and prepare packets containing information about social service agencies, assistance organizations, and programs that might be useful for inmates or offenders.
- Develop rehabilitation programs for assigned offenders or inmates, establishing rules of conduct, goals, and objectives.
- Recommend appropriate penitentiary for initial placement of an offender.
- Assess the suitability of penitentiary inmates for release under parole and statutory release programs and submit recommendations to parole boards.
- Identify and approve work placements for offenders with community service sentences.
- Investigate alleged parole violations, using interviews, surveillance, and search and seizure.
- Conduct prehearing and presentencing investigations and testify in court regarding offenders' backgrounds and recommended sentences and sentencing conditions.
- Verify that the proper legal charges have been made against law offenders.
- Investigate illegal or suspicious activities.
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
- Identify, pursue, and arrest suspects and perpetrators of criminal acts.
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Record facts to prepare reports that document incidents and activities.
- Render aid to accident victims and other persons requiring first aid for physical injuries.
- Review facts of incidents to determine if criminal act or statute violations were involved.
- Testify in court to present evidence or act as witness in traffic and criminal cases.
- Relay complaint and emergency-request information to appropriate agency dispatchers.
- Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.
- Drive vehicles or patrol specific areas to detect law violators, issue citations, and make arrests.
- Execute arrest warrants, locating and taking persons into custody.
- Patrol and guard courthouses, grand jury rooms, or assigned areas to provide security, enforce laws, maintain order, and arrest violators.
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
- Evaluate complaint and emergency-request information to determine response requirements.
- Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.
- Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
- Transport or escort prisoners and defendants en route to courtrooms, prisons or jails, attorneys' offices, or medical facilities.
- Direct traffic flow and reroute traffic in case of emergencies.
- Question individuals entering secured areas to determine their business, directing and rerouting individuals as necessary.
- Notify patrol units to take violators into custody or to provide needed assistance or medical aid.
- Place people in protective custody.
- Serve statements of claims, subpoenas, summonses, jury summonses, orders to pay alimony, and other court orders.
- Inform citizens of community services and recommend options to facilitate longer-term problem resolution.
- Locate and confiscate real or personal property, as directed by court order.
- Provide road information to assist motorists.
- Conduct community programs for all ages concerning topics such as drugs and violence.
- Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
- Supervise law enforcement staff, such as jail staff, officers, and deputy sheriffs.
- Verify that the proper legal charges have been made against law offenders.
- Investigate illegal or suspicious activities.
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
- Investigate applications for duty refunds and petition for remission or mitigation of penalties when warranted.
- Institute civil and criminal prosecutions and cooperate with other law enforcement agencies in the investigation and prosecution of those in violation of immigration or customs laws.
- Examine immigration applications, visas, and passports and interview persons to determine eligibility for admission, residence, and travel in the U.S.
- Detain persons found to be in violation of customs or immigration laws and arrange for legal action, such as deportation.
- Inspect cargo, baggage, and personal articles entering or leaving U.S. for compliance with revenue laws and U.S. customs regulations.
- Locate and seize contraband, undeclared merchandise, and vehicles, aircraft, or boats that contain such merchandise.
- Interpret and explain laws and regulations to travelers, prospective immigrants, shippers, and manufacturers.
- Testify regarding decisions at immigration appeals or in federal court.
- Record and report job-related activities, findings, transactions, violations, discrepancies, and decisions.
- Determine duty and taxes to be paid on goods.
- Collect samples of merchandise for examination, appraisal, or testing.
- Investigate applications for duty refunds and petition for remission or mitigation of penalties when warranted.
- Institute civil and criminal prosecutions and cooperate with other law enforcement agencies in the investigation and prosecution of those in violation of immigration or customs laws.
- Meet with persons involved in equal opportunity complaints to arbitrate and settle disputes.
- Consult with community representatives to develop technical assistance agreements in accordance with governmental regulations.
- Investigate employment practices or alleged violations of laws to document and correct discriminatory factors.
- Prepare reports related to investigations of equal opportunity complaints.
- Interview persons involved in equal opportunity complaints to verify case information.
- Study equal opportunity complaints to clarify issues.
- Interpret civil rights laws and equal opportunity regulations for individuals or employers.
- Develop guidelines for nondiscriminatory employment practices.
- Monitor the implementation and impact of guidelines for nondiscriminatory employment practices.
- Coordinate, monitor, or revise complaint procedures to ensure timely processing and review of complaints.
- Provide information, technical assistance, or training to supervisors, managers, or employees on topics such as employee supervision, hiring, grievance procedures, or staff development.
- Conduct surveys and evaluate findings to determine if systematic discrimination exists.
- Prepare reports of selection, survey, or other statistics and recommendations for corrective action.
- Meet with job search committees or coordinators to explain the role of the equal opportunity coordinator, to provide resources for advertising, or to explain expectations for future contacts.
- Act as liaisons between minority placement agencies and employers or between job search committees and other equal opportunity administrators.
- Counsel newly hired members of minority or disadvantaged groups, informing them about details of civil rights laws.
- Review company contracts to determine actions required to meet governmental equal opportunity provisions.
- Verify that all job descriptions are submitted for review and approval and that descriptions meet regulatory standards.
- Participate in the recruitment of employees through job fairs, career days, or advertising plans.
- Meet with persons involved in equal opportunity complaints to arbitrate and settle disputes.
- Consult with community representatives to develop technical assistance agreements in accordance with governmental regulations.
- Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.
- Prepare briefs and assist in searching and seizing records to prepare charges and documentation for court cases.
- Send notices to taxpayers when accounts are delinquent.
- Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
- Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
- Maintain records for each case, including contacts, telephone numbers, and actions taken.
- Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
- Answer questions from taxpayers and assist them in completing tax forms.
- Collect taxes from individuals or businesses according to prescribed laws and regulations.
- Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.
- Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
- Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.
- Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
- Conduct independent field audits and investigations of income tax returns to verify information or to amend tax liabilities.
- Direct service of legal documents, such as subpoenas, warrants, notices of assessment, and garnishments.
- Review filed tax returns to determine whether claimed tax credits and deductions are allowed by law.
- Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
- Process individual and corporate income tax returns, and sales and excise tax returns.
- Request that the state or federal revenue service prepare a return on a taxpayer's behalf in cases where taxes have not been filed.
- Investigate claims of inability to pay taxes by researching court information for the status of liens, mortgages, or financial statements, or by locating assets through third parties.
- Review selected tax returns to determine the nature and extent of audits to be performed on them.
- Examine accounting systems and records to determine whether accounting methods used were appropriate and in compliance with statutory provisions.
- Participate in informal appeals hearings on contested cases from other agents.
- Enter tax return information into computers for processing.
- Install systems of recording costs or other financial and budgetary data or provide advice on such systems, based on examination of current financial records.
- Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.
- Prepare briefs and assist in searching and seizing records to prepare charges and documentation for court cases.
- Establish and maintain tendering process, and conduct negotiations.
- Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.
- Confer with engineers, architects, owners, contractors, and subcontractors on changes and adjustments to cost estimates.
- Collect historical cost data to estimate costs for current or future products.
- Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops.
- Consult with clients, vendors, personnel in other departments, or construction foremen to discuss and formulate estimates and resolve issues.
- Prepare estimates for use in selecting vendors or subcontractors.
- Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
- Set up cost monitoring and reporting systems and procedures.
- Review material and labor requirements to decide whether it is more cost-effective to produce or purchase components.
- Prepare cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project.
- Conduct special studies to develop and establish standard hour and related cost data or to reduce cost.
- Visit site and record information about access, drainage and topography, and availability of utility services.
- Prepare and maintain a directory of suppliers, contractors and subcontractors.
- Establish and maintain tendering process, and conduct negotiations.
- Identify or investigate violations of natural resources, waste management, recycling, or other environmental policies.
- Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with other sustainability professionals.
- Monitor or track sustainability indicators, such as energy usage, natural resource usage, waste generation, and recycling.
- Assess or propose sustainability initiatives, considering factors such as cost effectiveness, technical feasibility, and acceptance.
- Provide technical or administrative support for sustainability programs or issues.
- Review and revise sustainability proposals or policies.
- Develop reports or presentations to communicate the effectiveness of sustainability initiatives.
- Create or maintain plans or other documents related to sustainability projects.
- Collect information about waste stream management or green building practices to inform decision makers.
- Research or review regulatory, technical, or market issues related to sustainability.
- Identify or create new sustainability indicators.
- Create marketing or outreach media, such as brochures or Web sites, to communicate sustainability issues, procedures, or objectives.
- Identify or procure needed resources to implement sustainability programs or projects.
- Write grant applications, rebate applications, or project proposals to secure funding for sustainability projects.
- Identify or investigate violations of natural resources, waste management, recycling, or other environmental policies.
- Investigate child abuse or neglect cases and take authorized protective action when necessary.
- Advocate for clients or patients to resolve crises.
- Educate clients about end-of-life symptoms and options to assist them in making informed decisions.
- Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
- Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
- Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
- Identify environmental impediments to client or patient progress through interviews and review of patient records.
- Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
- Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
- Modify treatment plans to comply with changes in clients' status.
- Supervise and direct other workers providing services to clients or patients.
- Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.
- Develop or advise on social policy and assist in community development.
- Conduct social research to advance knowledge in the social work field.
- Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.
- Plan discharge from care facility to home or other care facility.
- Investigate child abuse or neglect cases and take authorized protective action when necessary.
- Identify individual or transaction targets to direct intelligence collection.
- Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.
- Develop disaster recovery plans for physical locations with critical assets, such as data centers.
- Test documented disaster recovery strategies and plans.
- Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
- Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
- Review existing disaster recovery, crisis management, or business continuity plans.
- Create scenarios to reestablish operations from various types of business disruptions.
- Establish, maintain, or test call trees to ensure appropriate communication during disaster.
- Conduct or oversee contingency plan integration and operation.
- Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
- Interpret government regulations and applicable codes to ensure compliance.
- Create or administer training and awareness presentations or materials.
- Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
- Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.
- Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.
- Create business continuity and disaster recovery budgets.
- Maintain and update organization information technology applications and network systems blueprints.
- Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.
- Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.
- Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber attack, terrorism, and infrastructure failure.
- Identify individual or transaction targets to direct intelligence collection.
- Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
- Calculate clients' available monthly income to meet debt obligations.
- Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
- Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
- Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
- Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
- Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
- Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
- Interview clients by telephone or in person to gather financial information.
- Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
- Prepare written documents to establish contracts with or communicate financial recommendations to clients.
- Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
- Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
- Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
- Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
- Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
- Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
- Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
- Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
- Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
- Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
- Disburse funds from client accounts to creditors.
- Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
- Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
- Monitor tapes or digital recordings to identify the source of losses.
- Assess the nature and level of physical security threats so that the scope of the problem can be determined.
- Budget and schedule security design work.
- Conduct security audits to identify potential vulnerabilities related to physical security or staff safety.
- Design security policies, programs, or practices to ensure adequate security relating to alarm response, access card use, and other security needs.
- Design, implement, or establish requirements for security systems, video surveillance, motion detection, or closed-circuit television systems to ensure proper installation and operation.
- Develop conceptual designs of security systems.
- Develop or review specifications for design or construction of security systems.
- Engineer, install, maintain, or repair security systems, programmable logic controls, or other security-related electronic systems.
- Inspect fire, intruder detection, or other security systems.
- Inspect physical security design features, installations, or programs to ensure compliance with applicable standards or regulations.
- Interview witnesses or suspects to identify persons responsible for security breaches or to establish losses, pursue prosecutions, or obtain restitution.
- Monitor the work of contractors in the design, construction, and startup phases of security systems.
- Outline system security criteria for pre-bid meetings with clients and companies to ensure comprehensiveness and appropriateness for implementation.
- Perform risk analyses so that appropriate countermeasures can be developed.
- Prepare documentation for case reports or court proceedings.
- Prepare, maintain, or update security procedures, security system drawings, or related documentation.
- Provide system design and integration recommendations.
- Recommend improvements in security systems or procedures.
- Respond to emergency situations on an on-call basis.
- Review design drawings or technical documents for completeness, correctness, or appropriateness.
- Test security measures for final acceptance and implement or provide procedures for ongoing monitoring and evaluation of the measures.
- Train personnel in security procedures or use of security equipment.
- Monitor tapes or digital recordings to identify the source of losses.
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Prepare detailed reports on audit findings.
- Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
- Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
- Supervise auditing of establishments, and determine scope of investigation required.
- Confer with company officials about financial and regulatory matters.
- Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.
- Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
- Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
- Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Prepare adjusting journal entries.
- Review accounts for discrepancies and reconcile differences.
- Establish tables of accounts and assign entries to proper accounts.
- Examine inventory to verify journal and ledger entries.
- Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
- Report to management regarding the finances of establishment.
- Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
- Evaluate taxpayer finances to determine tax liability, using knowledge of interest and discount rates, annuities, valuation of stocks and bonds, and amortization valuation of depletable assets.
- Examine whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives.
- Audit payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws.
- Review taxpayer accounts, and conduct audits on-site, by correspondence, or by summoning taxpayer to office.
- Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting, or other tax requirements.
- Advise clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans.
- Represent clients before taxing authorities and provide support during litigation involving financial issues.
- Direct activities of personnel engaged in filing, recording, compiling, and transmitting financial records.
- Conduct pre-implementation audits to determine if systems and programs under development will work as planned.
- Develop, maintain, or analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
- Prepare, analyze, or verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
- Process invoices for payment.
- Review data about material assets, net worth, liabilities, capital stock, surplus, income, or expenditures.
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
- Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
- Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
- Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
- Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
- Test connections to ensure that power supplies are adequate and that communications links function.
- Note differences in wire and cable colors so that work can be performed correctly.
- Inspect equipment on a regular basis to ensure proper functioning.
- Collaborate with other workers to locate and correct malfunctions.
- Remove loose wires and other debris after work is completed.
- Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.
- Maintain computer and manual records pertaining to facilities and equipment.
- Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
- Remove and remake connections to change circuit layouts, following work orders or diagrams.
- Clean and maintain tools, test equipment, and motor vehicles.
- Perform database verifications, using computers.
- Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
- Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
- Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
- Remove and replace plug-in circuit equipment.
- Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
- Dig holes or trenches as necessary for equipment installation and access.
- Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.
- Drive crew trucks to and from work areas.
- Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
- Designate cables available for use.
- Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
- Program computerized switches and switchboards to provide requested features.
- Enter codes needed to correct electronic switching system programming.
- Examine telephone transmission facilities to determine requirements for new or additional telephone services.
- Measure distances from landmarks to identify exact installation sites for equipment.
- Install updated software and programs that maintain existing software or provide requested features, such as time-correlated call routing.
- Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.
- Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
- Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
- Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
- Provide input into the design and manufacturing of new equipment.
- Place intercept circuits on terminals to handle vacant lines in central office installations.
- Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
