||Production, Planning, and Expediting Clerks
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
||First-Line Supervisors of Office and Administrative Support Workers
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Discuss work problems or grievances with union representatives.
||Customer Service Representatives
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Receive and respond to customer complaints.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
||First-Line Supervisors of Mechanics, Installers, and Repairers
- Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
- Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
||Dispatchers, Except Police, Fire, and Ambulance
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
||Ushers, Lobby Attendants, and Ticket Takers
- Search for lost articles or for parents of lost children.
||Bill and Account Collectors
- Answer customer questions regarding problems with their accounts.
||Couriers and Messengers
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
||Administrative Services Managers
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
||Public Safety Telecommunicators
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Confer with company personnel regarding feasibility of complying with writers' requests.
||Office Clerks, General
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Resolve problems or discrepancies concerning customers' accounts.
||Billing and Posting Clerks
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
||Control and Valve Installers and Repairers, Except Mechanical Door
- Report hazardous field situations and damaged or missing meters.
||Shipping, Receiving, and Inventory Clerks
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel.
||New Accounts Clerks
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Confer with researchers, clinicians, or information technology staff to determine data needs and programming requirements and to provide assistance with database-related research activities.