- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Occupations with related tasks Save Table: XLSX CSV
| Closely Related Tasks | All Related Tasks | Job Zone | Code | Occupation |
| 3 | 4 | 2 | 43-6014.00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 
|
| 3 | 3 | 2 | 43-6013.00 | Medical Secretaries and Administrative Assistants
|
| 3 | 3 | 2 | 43-2011.00 | Switchboard Operators, Including Answering Service |
| 2 | 3 | 2 | 43-2021.00 | Telephone Operators |
| 2 | 2 | 3 | 43-6012.00 | Legal Secretaries and Administrative Assistants |
| 2 | 2 | 2 | 43-5031.00 | Public Safety Telecommunicators |
| 2 | 2 | 2 | 43-9022.00 | Word Processors and Typists |
| 2 | 2 | 2 | 43-9061.00 | Office Clerks, General
|
| 2 | 2 | 2 | 43-4031.00 | Court, Municipal, and License Clerks |
| 1 | 4 | 3 | 43-4131.00 | Loan Interviewers and Clerks |
| 1 | 3 | 2 | 43-9041.00 | Insurance Claims and Policy Processing Clerks |
| 1 | 3 | 2 | 41-2011.00 | Cashiers
|
| 1 | 2 | 2 | 41-9041.00 | Telemarketers |
| 1 | 2 | 2 | 31-9095.00 | Pharmacy Aides |
| 1 | 2 | 3 | 29-2061.00 | Licensed Practical and Licensed Vocational Nurses |
| 1 | 2 | 3 | 43-3021.00 | Billing and Posting Clerks |
| 1 | 2 | 2 | 43-4121.00 | Library Assistants, Clerical |
| 1 | 2 | 3 | 31-1131.00 | Nursing Assistants
|
| 1 | 1 | 3 | 43-4011.00 | Brokerage Clerks |
| 1 | 1 | 3 | 13-2082.00 | Tax Preparers
|
| 1 | 1 | 2 | 33-9032.00 | Security Guards
|
| 1 | 1 | 3 | 43-4141.00 | New Accounts Clerks |
| 1 | 1 | 3 | 29-1292.00 | Dental Hygienists
|
| 1 | 1 | 3 | 43-4111.00 | Interviewers, Except Eligibility and Loan |
| 1 | 1 | 3 | 43-4061.00 | Eligibility Interviewers, Government Programs |
| 1 | 1 | 3 | 29-2072.00 | Medical Records Specialists
|
| 1 | 1 | 2 | 39-5092.00 | Manicurists and Pedicurists
|
| 1 | 1 | 3 | 11-9179.02 | Spa Managers
|
| 1 | 1 | 3 | 39-5012.00 | Hairdressers, Hairstylists, and Cosmetologists
|
| 1 | 1 | 2 | 31-1132.00 | Orderlies |
| 1 | 1 | 3 | 43-6011.00 | Executive Secretaries and Executive Administrative Assistants |
| 1 | 1 | 4 | 19-4061.00 | Social Science Research Assistants |
| 1 | 1 | 2 | 39-2021.00 | Animal Caretakers
|
| 1 | 1 | 3 | 43-3031.00 | Bookkeeping, Accounting, and Auditing Clerks
|
| 1 | 1 | 2 | 43-3071.00 | Tellers |
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Maintain scheduling and event calendars.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Complete forms in accordance with company procedures.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
- Order and dispense supplies.
- Prepare conference or event materials, such as flyers or invitations.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Provide services to customers, such as order placement or account information.
- Prepare and mail checks.
- Arrange conference, meeting, or travel reservations for office personnel.
- Supervise other clerical staff and provide training and orientation to new staff.
- Manage projects or contribute to committee or team work.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Mail newsletters, promotional material, or other information.
- Develop or maintain internal or external company Web sites.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Maintain scheduling and event calendars.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Complete insurance or other claim forms.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Record messages, suggesting rewording for clarity or conciseness.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Place telephone calls or arrange conference calls as instructed.
- Process incoming or outgoing mail, packages, or deliveries.
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Contact security staff members when necessary, using radio-telephones.
- Complete forms for sales orders.
- Answer simple questions about clients' businesses, using reference files.
- Stamp messages with time and date and file them appropriately.
- Keep records of calls placed and charges incurred.
- Place orders, such as for equipment, supplies, or catering for meetings.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Update directory information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Interrupt busy lines if an emergency warrants.
- Provide relay service for users who are deaf or hard of hearing.
- Keep records of calls placed and received, and of related toll charges.
- Promote company products, services, and savings plans when appropriate.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Receive and place telephone calls.
- Schedule and make appointments.
- Organize and maintain law libraries, documents, and case files.
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
- Prepare and distribute invoices to bill clients or pay account expenses.
- Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.
- Make photocopies of correspondence, documents, and other printed matter.
- Assist attorneys in collecting information such as employment, medical, and other records.
- Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients.
- Draft and type office memos.
- Submit articles and information from searches to attorneys for review and approval for use.
- Make travel arrangements for attorneys.
- Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
- Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
- Receive and place telephone calls.
- Schedule and make appointments.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Record details of calls, dispatches, and messages.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Maintain access to, and security of, highly sensitive materials.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Learn material and pass required tests for certification.
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Operate and maintain mobile dispatch vehicles and equipment.
- Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Manage schedules and set dates, times, and locations for meetings and appointments.
- Check completed work for spelling, grammar, punctuation, and format.
- File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
- Print and make copies of work.
- Transmit work electronically to other locations.
- Address envelopes or prepare envelope labels, using typewriter or computer.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
- Gather, register, and arrange the material to be typed, following instructions.
- Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
- Keep records of work performed.
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
- Search for specific sets of stored, typed characters to make changes.
- Collate pages of reports and other documents.
- Reformat documents, moving paragraphs or columns.
- Adjust settings for format, page layout, line spacing, and other style requirements.
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
- Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
- Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Manage schedules and set dates, times, and locations for meetings and appointments.
- Answer telephones, direct calls, and take messages.
- Complete work schedules, manage calendars, and arrange appointments.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Inventory and order materials, supplies, and services.
- Deliver messages and run errands.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Process and prepare documents, such as business or government forms and expense reports.
- Monitor and direct the work of lower-level clerks.
- Prepare meeting agendas, attend meetings, and record and transcribe minutes.
- Train other staff members to perform work activities, such as using computer applications.
- Count, weigh, measure, or organize materials.
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Answer telephones, direct calls, and take messages.
- Complete work schedules, manage calendars, and arrange appointments.
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Verify the authenticity of documents, such as foreign identification or immigration documents.
- Record and edit the minutes of meetings and distribute to appropriate officials or staff members.
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Issue public notification of all official activities or meetings.
- Record and maintain all vital and fiscal records and accounts.
- Record case dispositions, court orders, or arrangements made for payment of court fees.
- Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
- Prepare meeting agendas or packets of related information.
- Examine legal documents submitted to courts for adherence to laws or court procedures.
- Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed.
- Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
- Code information on license applications for entry into computers.
- Prepare documents recording the outcomes of court proceedings.
- Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration.
- Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
- Perform record checks on past or current licensees, as required by investigations.
- Instruct parties about timing of court appearances.
- Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
- Coordinate or maintain office tracking systems for correspondence or follow-up actions.
- Train other workers or coordinate their work, as necessary.
- Research information in the municipal archives upon request of public officials or private citizens.
- Perform contract administration duties, assisting with bid openings or the awarding of contracts.
- Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
- Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
- Issue various permits and licenses, such as marriage, fishing, hunting, and dog licenses, and collect appropriate fees.
- Plan or direct the maintenance, filing, safekeeping, or computerization of all municipal documents.
- Prepare dockets or calendars of cases to be called.
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
- Schedule and conduct closings of mortgage transactions.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
- Verify and examine information and accuracy of loan application and closing documents.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Submit loan applications with recommendation for underwriting approval.
- File and maintain loan records.
- Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
- Check value of customer collateral to be held as loan security.
- Interview loan applicants to obtain personal and financial data and to assist in completing applications.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
- Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
- Accept payment on accounts.
- Establish credit limits and grant extensions of credit on overdue accounts.
- Schedule and conduct closings of mortgage transactions.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Answer questions and advise customers regarding loans and transactions.
- Present loan and repayment schedules to customers.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Contact insured or other involved persons to obtain missing information.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- Notify insurance agent and accounting department of policy cancellation.
- Pay small claims.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
- Collect initial premiums and issue receipts.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Compose business correspondence for supervisors, managers, and professionals.
- Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
- Enter insurance- and claims-related information into database systems.
- Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Contact insured or other involved persons to obtain missing information.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Answer incoming phone calls.
- Help customers find the location of products.
- Offer customers carry-out service at the completion of transactions.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Request information or assistance, using paging systems.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Issue trading stamps, and redeem food stamps and coupons.
- Post charges against guests' or patients' accounts.
- Compute and record totals of transactions.
- Weigh items sold by weight to determine prices.
- Sort, count, and wrap currency and coins.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Compile and maintain non-monetary reports and records.
- Supervise others and provide on-the-job training.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sell tickets and other items to customers.
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Cash checks for customers.
- Answer incoming phone calls.
- Help customers find the location of products.
- Offer customers carry-out service at the completion of transactions.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Explain products or services and prices, and answer questions from customers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Maintain records of contacts, accounts, and orders.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Conduct client or market surveys to obtain information about potential customers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Greet customers and help them locate merchandise.
- Accept prescriptions for filling, gathering and processing necessary information.
- Operate cash register to process cash or credit sales.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-of-date medications, and notify pharmacist when inventory levels are low.
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
- Restock storage areas, replenishing items on shelves.
- Maintain and clean equipment, work areas, or shelves.
- Prepare prescription labels by typing or operating a computer and printer.
- Compound, package, and label pharmaceutical products, under direction of pharmacist.
- Process medical insurance claims, posting bill amounts and calculating copayments.
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
- Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Greet customers and help them locate merchandise.
- Answer patients' calls and determine how to assist them.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, or respiration.
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas or douches, rubbing with alcohol, massaging, or performing catheterizations.
- Supervise nurses' aides or assistants.
- Evaluate nursing intervention outcomes, conferring with other healthcare team members as necessary.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Record food and fluid intake and output.
- Assemble and use equipment, such as catheters, tracheotomy tubes, or oxygen suppliers.
- Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples.
- Prepare or examine food trays for conformance to prescribed diet.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Apply compresses, ice bags, or hot water bottles.
- Provide medical treatment or personal care to patients in private home settings, such as cooking, keeping rooms orderly, seeing that patients are comfortable and in good spirits, or instructing family members in simple nursing tasks.
- Sterilize equipment and supplies, using germicides, sterilizer, or autoclave.
- Set up equipment and prepare medical treatment rooms.
- Wash and dress bodies of deceased persons.
- Clean rooms and make beds.
- Inventory and requisition supplies and instruments.
- Answer patients' calls and determine how to assist them.
- Make appointments, keep records, or perform other clerical duties in doctors' offices or clinics.
- Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
- Contact customers to obtain or relay account information.
- Verify accuracy of billing data and revise any errors.
- Resolve discrepancies in accounting records.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Operate typing, adding, calculating, or billing machines.
- Post stop-payment notices to prevent payment of protested checks.
- Verify signatures and required information on checks.
- Keep records of invoices and support documents.
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
- Route statements for mailing or over-the-counter delivery to customers.
- Monitor equipment to ensure proper operation.
- Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
- Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
- Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
- Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
- Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
- Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
- Take orders for imprinted checks.
- Encode and cancel checks, using bank machines.
- Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
- Update manuals when rates, rules, or regulations are amended.
- Review compiled data on operating costs and revenues to set rates.
- Answer inquiries regarding rates, routing, or procedures.
- Compile reports of cost factors, such as labor, production, storage, and equipment.
- Create billing documents, shipping labels, credit memorandums, or credit forms.
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
- Contact customers to obtain or relay account information.
- Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
- Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.
- Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
- Open and close library during specified hours and secure library equipment, such as computers and audio-visual equipment.
- Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
- Enter and update patrons' records on computers.
- Answer routine inquiries and refer patrons in need of professional assistance to librarians.
- Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.
- Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans.
- Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
- Inspect returned books for condition and due-date status and compute any applicable fines.
- Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.
- Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.
- Process new materials including books, audio-visual materials, and computer software.
- Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials.
- Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers.
- Send out notices and accept fine payments for lost or overdue books.
- Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment.
- Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees.
- Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair.
- Take action to deal with disruptive or problem patrons.
- Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers.
- Prepare library statistics reports.
- Deliver and retrieve items to and from departments by hand or using push carts.
- Assist in the preparation of book displays.
- Classify and catalog items according to content and purpose.
- Operate small branch libraries, under the direction of off-site librarian supervisors.
- Plan or participate in library events and programs, such as story time with children.
- Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash.
- Operate and maintain audio-visual equipment.
- Design or maintain library web site and online catalogues.
- Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others.
- Hire library staff such as student assistants.
- Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
- Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provide information, such as directions, visiting hours, or patient status information to visitors or callers.
- Turn or reposition bedridden patients.
- Feed patients or assist patients to eat or drink.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Remind patients to take medications or nutritional supplements.
- Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Undress, wash, and dress patients who are unable to do so for themselves.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Supply, collect, or empty bedpans.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
- Prepare or serve food trays.
- Change bed linens or make beds.
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Record height or weight of patients.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Collect specimens, such as urine, feces, or sputum.
- Position or hold patients in position for surgical preparation.
- Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
- Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
- Stock or issue medical supplies, such as dressing packs or treatment trays.
- Explain medical instructions to patients or family members.
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provide information, such as directions, visiting hours, or patient status information to visitors or callers.
- Perform clerical tasks, such as answering phones or distributing mail.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
- File, type, or operate standard office machines.
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
- Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
- Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
- Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
- Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
- Prepare reports summarizing daily transactions and earnings for individual customer accounts.
- Perform clerical tasks, such as answering phones or distributing mail.
- Schedule appointments with clients.
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
- Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Review financial records, such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Explain federal and state tax laws to individuals and companies.
- Answer questions and provide future tax planning to clients.
- Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Calculate form preparation fees according to return complexity and processing time required.
- Schedule appointments with clients.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Lock doors and gates of entrances and exits to secure buildings.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Schedule repairs for locks on safe-deposit boxes.
- Perform teller duties as required.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Execute wire transfers of funds.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Process loan applications.
- Obtain credit records from reporting agencies.
- Perform foreign currency transactions and sell traveler's checks.
- Duplicate records for distribution to branch offices.
- Schedule repairs for locks on safe-deposit boxes.
- Maintain patient recall system.
- Record and review patient medical histories.
- Feel and visually examine gums for sores and signs of disease.
- Examine gums, using probes, to locate periodontal recessed gums and signs of gum disease.
- Clean calcareous deposits, accretions, and stains from teeth and beneath margins of gums, using dental instruments.
- Provide clinical services or health education to improve and maintain the oral health of patients or the general public.
- Chart conditions of decay and disease for diagnosis and treatment by dentist.
- Expose and develop x-ray film.
- Attend continuing education courses to maintain or update skills.
- Apply fluorides or other cavity preventing agents to arrest dental decay.
- Maintain dental equipment and sharpen and sterilize dental instruments.
- Feel lymph nodes under patient's chin to detect swelling or tenderness that could indicate presence of oral cancer.
- Administer local anesthetic agents.
- Remove excess cement from coronal surfaces of teeth.
- Conduct dental health clinics for community groups to augment services of dentist.
- Make impressions for study casts.
- Maintain patient recall system.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Assist individuals in filling out applications or questionnaires.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
- Prepare reports to provide answers in response to specific problems.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Locate and list addresses and households.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Check with employers or other references to verify answers and obtain further information.
- Answer applicants' questions about benefits and claim procedures.
- Provide social workers with pertinent information gathered during applicant interviews.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Investigate claimants for the possibility of fraud or abuse.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Monitor the payments of benefits throughout the duration of a claim.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Schedule medical appointments for patients.
- Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
- Consult classification manuals to locate information about disease processes.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Identify, compile, abstract, and code patient data, using standard classification systems.
- Maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
- Post medical insurance billings.
- Process and prepare business or government forms.
- Process patient admission or discharge documents.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Release information to persons or agencies according to regulations.
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Review records for completeness, accuracy, and compliance with regulations.
- Scan patients' health records into electronic formats.
- Transcribe medical reports.
- Schedule medical appointments for patients.
- Schedule client appointments and accept payments.
- Clean and sanitize tools and work environment.
- Apply undercoat and clear or colored polish onto nails with brush.
- Maintain supply inventories and records of client services.
- Shape and smooth ends of nails, using scissors, files, or emery boards.
- Prepare nail cuticles with water and oil, using cuticle knives to push back cuticles and scissors or nippers to trim cuticles.
- Prepare customers' nails in soapy water, using swabs, files, and orange sticks.
- Remove previously applied nail polish, using liquid remover and swabs.
- Use rotary abrasive wheels to shape and smooth nails or artificial extensions.
- Assess the condition of clients' hands, remove dead skin, and massage hands.
- Roughen surfaces of fingernails, using abrasive wheel.
- Advise clients on nail care and use of products and colors.
- Treat nails to repair or improve strength and resilience by wrapping.
- Extend nails using powder, solvent, and paper forms attached to tips of customers' fingers to support and shape artificial nails.
- Polish nails, using powdered polish and buffer.
- Whiten underside of nails with white paste or pencils.
- Promote and sell nail care products.
- Decorate clients' nails by piercing or attaching ornaments or designs.
- Schedule client appointments and accept payments.
- Schedule guest appointments.
- Respond to customer inquiries or complaints.
- Maintain client databases.
- Coordinate facility schedules to maximize usage and efficiency.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Plan or direct spa services and programs.
- Develop or implement marketing strategies.
- Sell products, services, or memberships.
- Recruit, interview, or hire employees.
- Assess employee performance and suggest ways to improve work.
- Inventory products and order new supplies.
- Establish spa budgets and financial goals.
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Train staff in the use or sale of products, programs, or activities.
- Participate in continuing education classes to maintain current knowledge of industry.
- Direct facility maintenance or repair.
- Verify staff credentials, such as educational and certification requirements.
- Schedule staff or supervise scheduling.
- Check spa equipment to ensure proper functioning.
- Develop staff service or retail goals and guide staff in goal achievement.
- Schedule guest appointments.
- Schedule client appointments.
- Keep work stations clean and sanitize tools, such as scissors and combs.
- Bleach, dye, or tint hair, using applicator or brush.
- Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type, and facial features, using clippers, scissors, trimmers and razors.
- Update and maintain customer information records, such as beauty services provided.
- Demonstrate and sell hair care products and cosmetics.
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Shampoo, rinse, condition, and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Operate cash registers to receive payments from patrons.
- Order, display, and maintain supplies.
- Comb, brush, and spray hair or wigs to set style.
- Develop new styles and techniques.
- Apply water or setting, straightening or waving solutions to hair, and use curlers, rollers, hot combs and curling irons to press and curl hair.
- Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
- Shave, trim, and shape beards and moustaches.
- Train or supervise other hairstylists, hairdressers, and assistants.
- Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
- Administer therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions.
- Recommend and explain the use of cosmetics, lotions, and creams to soften and lubricate skin and enhance and restore natural appearance.
- Clean, shape, and polish fingernails and toenails, using files and nail polish.
- Give facials to patrons, using special compounds, such as lotions and creams.
- Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.
- Schedule client appointments.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Disinfect or sterilize equipment or supplies, using germicides or sterilizing equipment.
- Clean equipment, such as wheelchairs, hospital beds, or portable medical equipment, documenting needed repairs or maintenance.
- Respond to emergency situations, such as emergency medical calls, security calls, or fire alarms.
- Change soiled linens, such as bed linens, drapes, or cubicle curtains.
- Carry messages or documents between departments.
- Transport portable medical equipment or medical supplies between rooms or departments.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Collect and transport infectious or hazardous waste in closed containers for sterilization or disposal, in accordance with applicable law, standards, or policies.
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
- Collect soiled linen or trash.
- Provide physical support to patients to assist them to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Separate collected materials for disposal, recycling, or reuse, in accordance with environmental policies.
- Restrain patients to prevent violence or injury or to assist physicians or nurses to administer treatments.
- Turn or reposition bedridden patients, alone or with assistance, to prevent bedsores.
- Position or hold patients in position for surgical preparation.
- Stock utility rooms, nonmedical storage rooms, or cleaning carts with supplies.
- Stock or issue medical supplies, such as dressing packs or treatment trays.
- Transport bodies to the morgue.
- Serve or collect food trays.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Prepare responses to correspondence containing routine inquiries.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Greet visitors and determine whether they should be given access to specific individuals.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Provide clerical support to other departments.
- Attend meetings to record minutes.
- Process payroll information.
- Interpret administrative and operating policies and procedures for employees.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
- Compile, transcribe, and distribute minutes of meetings.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Keep track of employees' time.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Recruit and schedule research participants.
- Design and create special programs for tasks such as statistical analysis and data entry and cleaning.
- Provide assistance with the preparation of project-related reports, manuscripts, and presentations.
- Prepare tables, graphs, fact sheets, and written reports summarizing research results.
- Perform descriptive and multivariate statistical analyses of data, using computer software.
- Verify the accuracy and validity of data entered in databases, correcting any errors.
- Develop and implement research quality control procedures.
- Prepare, manipulate, and manage extensive databases.
- Perform data entry and other clerical work as required for project completion.
- Conduct internet-based and library research.
- Present research findings to groups of people.
- Obtain informed consent of research subjects or their guardians.
- Administer standardized tests to research subjects, or interview them to collect research data.
- Screen potential subjects to determine their suitability as study participants.
- Track research participants, and perform any necessary follow-up tasks.
- Edit and submit protocols and other required research documentation.
- Code data in preparation for computer entry.
- Track laboratory supplies and expenses such as participant reimbursement.
- Provide assistance in the design of survey instruments such as questionnaires.
- Supervise the work of survey interviewers.
- Perform needs assessments or consult with clients to determine the types of research and information required.
- Allocate and manage laboratory space and resources.
- Write grant proposals.
- Recruit and schedule research participants.
- Answer telephones and schedule appointments.
- Feed and water animals according to schedules and feeding instructions.
- Provide treatment to sick or injured animals, or contact veterinarians to secure treatment.
- Examine and observe animals to detect signs of illness, disease, or injury.
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species.
- Do facility laundry and clean, organize, maintain, and disinfect animal quarters, such as pens and stables, and equipment, such as saddles and bridles.
- Exercise animals to maintain their physical and mental health.
- Collect and record animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.
- Advise pet owners on how to care for their pets' health.
- Perform animal grooming duties, such as washing, brushing, clipping, and trimming coats, cutting nails, and cleaning ears.
- Observe and caution children petting and feeding animals in designated areas to ensure the safety of humans and animals.
- Clean and disinfect surgical equipment.
- Find homes for stray or unwanted animals.
- Discuss with clients their pets' grooming needs.
- Transfer animals between enclosures to facilitate breeding, birthing, shipping, or rearrangement of exhibits.
- Adjust controls to regulate specified temperature and humidity of animal quarters, nurseries, or exhibit areas.
- Anesthetize and inoculate animals, according to instructions.
- Install, maintain, and repair animal care facility equipment, such as infrared lights, feeding devices, and cages.
- Train animals to perform certain tasks.
- Order, unload, and store feed and supplies.
- Sell pet food and supplies.
- Scuba dive in aquariums to perform exhibit maintenance.
- Train volunteers and facility staff.
- Answer telephones and schedule appointments.
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Comply with federal, state, and company policies, procedures, and regulations.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Receive, record, and bank cash, checks, and vouchers.
- Code documents according to company procedures.
- Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
- Reconcile or note and report discrepancies found in records.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Match order forms with invoices, and record the necessary information.
- Prepare and process payroll information.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Calculate and prepare checks for utilities, taxes, and other payments.
- Monitor status of loans and accounts to ensure that payments are up to date.
- Reconcile records of bank transactions.
- Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
- Compare computer printouts to manually maintained journals to determine if they match.
- Transfer details from separate journals to general ledgers or data processing sheets.
- Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Calculate costs of materials, overhead, and other expenses, based on estimates, quotations and price lists.
- Prepare purchase orders and expense reports.
- Prepare trial balances of books.
- Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
- Maintain inventory records.
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
- Answer telephones and assist customers with their questions.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Resolve problems or discrepancies concerning customers' accounts.
- Prepare and verify cashier's checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Carry out special services for customers, such as ordering bank cards and checks.
- Sort and file deposit slips and checks.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Order a supply of cash to meet daily needs.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Count, verify, and post armored car deposits.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Perform clerical tasks, such as typing, filing, and microfilm photography.
- Compute financial fees, interest, and service charges.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Process and maintain records of customer loans.
- Quote unit exchange rates, following daily international rate sheets or computer displays.
- Issue checks to bond owners in settlement of transactions.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
- Answer telephones and assist customers with their questions.
