- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Occupations with related tasks Save Table: XLSX CSV
| Closely Related Tasks | All Related Tasks | Job Zone | Code | Occupation |
| 3 | 4 | 2 | 43-5061.00 | Production, Planning, and Expediting Clerks |
| 3 | 4 | 3 | 43-1011.00 | First-Line Supervisors of Office and Administrative Support Workers 
|
| 3 | 3 | 2 | 43-4051.00 | Customer Service Representatives
|
| 2 | 3 | 2 | 43-4151.00 | Order Clerks |
| 2 | 2 | 3 | 49-1011.00 | First-Line Supervisors of Mechanics, Installers, and Repairers |
| 1 | 3 | 2 | 43-5032.00 | Dispatchers, Except Police, Fire, and Ambulance |
| 1 | 3 | 2 | 39-3031.00 | Ushers, Lobby Attendants, and Ticket Takers |
| 1 | 2 | 2 | 43-3011.00 | Bill and Account Collectors |
| 1 | 2 | 2 | 43-5021.00 | Couriers and Messengers |
| 1 | 2 | 3 | 11-3012.00 | Administrative Services Managers
|
| 1 | 2 | 2 | 43-5031.00 | Public Safety Telecommunicators |
| 1 | 2 | 2 | 43-4021.00 | Correspondence Clerks |
| 1 | 2 | 2 | 43-3071.00 | Tellers |
| 1 | 2 | 3 | 43-3021.00 | Billing and Posting Clerks |
| 1 | 2 | 3 | 49-9012.00 | Control and Valve Installers and Repairers, Except Mechanical Door |
| 1 | 1 | 3 | 43-4011.00 | Brokerage Clerks |
| 1 | 1 | 2 | 43-5071.00 | Shipping, Receiving, and Inventory Clerks |
| 1 | 1 | 3 | 49-2091.00 | Avionics Technicians |
| 1 | 1 | 3 | 43-4141.00 | New Accounts Clerks |
| 1 | 1 | 3 | 49-2095.00 | Electrical and Electronics Repairers, Powerhouse, Substation, and Relay |
| 1 | 1 | 3 | 43-4111.00 | Interviewers, Except Eligibility and Loan |
| 1 | 1 | 3 | 43-9031.00 | Desktop Publishers |
| 1 | 1 | 4 | 15-2099.01 | Bioinformatics Technicians
|
| 1 | 1 | 2 | 43-4171.00 | Receptionists and Information Clerks
|
| 1 | 1 | 2 | 43-5051.00 | Postal Service Clerks |
| 1 | 1 | 3 | 43-6011.00 | Executive Secretaries and Executive Administrative Assistants |
| 1 | 1 | 2 | 49-9051.00 | Electrical Power-Line Installers and Repairers |
| 1 | 1 | 2 | 33-3041.00 | Parking Enforcement Workers |
| 1 | 1 | 3 | 49-3023.00 | Automotive Service Technicians and Mechanics |
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
- Distribute production schedules or work orders to departments.
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
- Requisition and maintain inventories of materials or supplies necessary to meet production demands.
- Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts.
- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
- Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.
- Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages, using pricing schedules, adding machines, calculators, or computers.
- Contact suppliers to verify shipment details.
- Record production data, including volume produced, consumption of raw materials, or quality control measures.
- Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.
- Maintain files, such as maintenance records, bills of lading, or cost reports.
- Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
- Distribute production schedules or work orders to departments.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Discuss work problems or grievances with union representatives.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Compute figures such as balances, totals, or commissions.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Develop or update procedures, policies, or standards.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Develop work schedules according to budgets and workloads.
- Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
- Keep informed of provisions of labor-management agreements and their effects on departmental operations.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Arrange for necessary maintenance or repair work.
- Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
- Discuss work problems or grievances with union representatives.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Solicit sales of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Order tests that could determine the causes of product malfunctions.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Receive and respond to customer complaints.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Check inventory records to determine availability of requested merchandise.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Compute total charges for merchandise or services and shipping charges.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- File copies of orders received, or post orders on records.
- Prepare invoices, shipping documents, and contracts.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Calculate and compile order-related statistics, and prepare reports for management.
- Recommend type of packing or labeling needed on order.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Receive and respond to customer complaints.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
- Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
- Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
- Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
- Monitor employees' work levels and review work performance.
- Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
- Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
- Requisition materials and supplies, such as tools, equipment, or replacement parts.
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
- Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
- Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
- Investigate accidents or injuries and prepare reports of findings.
- Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
- Develop, implement, or evaluate maintenance policies and procedures.
- Meet with vendors or suppliers to discuss products used in repair work.
- Review, evaluate, accept, and coordinate completion of work bid from contractors.
- Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
- Develop or implement electronic maintenance programs or computer information management systems.
- Design equipment configurations to meet personnel needs.
- Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
- Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Receive or prepare work orders.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Arrange for necessary repairs to restore service and schedules.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Oversee all communications within specifically assigned territories.
- Ensure timely and efficient movement of trains, according to train orders and schedules.
- Order supplies or equipment and issue them to personnel.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Search for lost articles or for parents of lost children.
- Settle seating disputes or help solve other customer concerns.
- Give door checks to patrons who are temporarily leaving establishments.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
- Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Count and record number of tickets collected.
- Lead tours and answer visitors' questions about the exhibits.
- Manage inventory or sale of artist merchandise.
- Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
- Distribute programs to patrons.
- Manage informational kiosks or displays of event signs or posters.
- Work with others to change advertising displays.
- Page individuals wanted at the box office.
- Schedule or manage staff, such as volunteer usher corps.
- Search for lost articles or for parents of lost children.
- Settle seating disputes or help solve other customer concerns.
- Give door checks to patrons who are temporarily leaving establishments.
- Answer customer questions regarding problems with their accounts.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Negotiate credit extensions when necessary.
- Answer customer questions regarding problems with their accounts.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
- Obtain signatures and payments, or arrange for recipients to make payments.
- Record information, such as items received and delivered and recipients' responses to messages.
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
- Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
- Sort items to be delivered according to the delivery route.
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Unload and sort items collected along delivery routes.
- Plan and follow the most efficient routes for delivering goods.
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
- Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
- Use telephone to deliver verbal messages.
- Perform general office or clerical work, such as filing materials, operating duplicating machines, or running errands.
- Unload goods from large trucks, and load them onto smaller delivery vehicles.
- Open, sort, and distribute incoming mail.
- Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Conduct classes to teach procedures to staff.
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Hire and terminate clerical and administrative personnel.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- Develop operational standards and procedures for the work unit or department.
- Establish work procedures or schedules to organize the daily work of administrative staff.
- Learn to operate new office technologies as they are developed and implemented.
- Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
- Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
- Supervise administrative staff and provide training and orientation to new staff.
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
- Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Provide emergency medical instructions to callers.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Record details of calls, dispatches, and messages.
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
- Maintain access to, and security of, highly sensitive materials.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Learn material and pass required tests for certification.
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
- Operate and maintain mobile dispatch vehicles and equipment.
- Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
- Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
- Compute costs of records furnished to requesters, and write letters to obtain payment.
- Compile data pertinent to manufacture of special products for customers.
- Type acknowledgment letters to persons sending correspondence.
- Complete form letters in response to requests or problems identified by correspondence.
- Prepare records for shipment by certified mail.
- Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.
- Obtain written authorization to access required medical information.
- Confer with company personnel regarding feasibility of complying with writers' requests.
- Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
- Resolve problems or discrepancies concerning customers' accounts.
- Answer telephones and assist customers with their questions.
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Prepare and verify cashier's checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Carry out special services for customers, such as ordering bank cards and checks.
- Sort and file deposit slips and checks.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Order a supply of cash to meet daily needs.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Count, verify, and post armored car deposits.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Perform clerical tasks, such as typing, filing, and microfilm photography.
- Compute financial fees, interest, and service charges.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Process and maintain records of customer loans.
- Prepare work schedules for staff.
- Quote unit exchange rates, following daily international rate sheets or computer displays.
- Issue checks to bond owners in settlement of transactions.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
- Resolve problems or discrepancies concerning customers' accounts.
- Answer telephones and assist customers with their questions.
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Post stop-payment notices to prevent payment of protested checks.
- Verify accuracy of billing data and revise any errors.
- Resolve discrepancies in accounting records.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Operate typing, adding, calculating, or billing machines.
- Verify signatures and required information on checks.
- Keep records of invoices and support documents.
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
- Contact customers to obtain or relay account information.
- Route statements for mailing or over-the-counter delivery to customers.
- Monitor equipment to ensure proper operation.
- Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
- Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
- Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
- Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.
- Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
- Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
- Take orders for imprinted checks.
- Encode and cancel checks, using bank machines.
- Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
- Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
- Update manuals when rates, rules, or regulations are amended.
- Estimate market value of products or services.
- Review compiled data on operating costs and revenues to set rates.
- Match statements with batches of canceled checks by account numbers.
- Answer inquiries regarding rates, routing, or procedures.
- Compile reports of cost factors, such as labor, production, storage, and equipment.
- Create billing documents, shipping labels, credit memorandums, or credit forms.
- Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
- Post stop-payment notices to prevent payment of protested checks.
- Report hazardous field situations and damaged or missing meters.
- Shut off service and notify repair crews when major repairs are required, such as the replacement of underground pipes or wiring.
- Record maintenance information, including test results, material usage, and repairs made.
- Disassemble and repair mechanical control devices or valves, such as regulators, thermostats, or hydrants, using power tools, hand tools, and cutting torches.
- Lubricate wearing surfaces of mechanical parts, using oils or other lubricants.
- Calibrate instrumentation, such as meters, gauges, and regulators, for pressure, temperature, flow, and level.
- Install, inspect and test electric meters, relays, and power sources to detect causes of malfunctions and inaccuracies, using hand tools and testing equipment.
- Test valves and regulators for leaks and accurate temperature and pressure settings, using precision testing equipment.
- Record meter readings and installation data on meter cards, work orders, or field service orders, or enter data into hand-held computers.
- Turn meters on or off to establish or close service.
- Install regulators and related equipment such as gas meters, odorization units, and gas pressure telemetering equipment.
- Cut seats to receive new orifices, tap inspection ports, and perform other repairs to salvage usable materials, using hand tools and machine tools.
- Turn valves to allow measured amounts of air or gas to pass through meters at specified flow rates.
- Vary air pressure flowing into regulators and turn handles to assess functioning of valves and pistons.
- Examine valves or mechanical control device parts for defects, dents, or loose attachments, and mark malfunctioning areas of defective units.
- Mount and install meters and other electric equipment such as time clocks, transformers, and circuit breakers, using electricians' hand tools.
- Connect regulators to test stands, and turn screw adjustments until gauges indicate that inlet and outlet pressures meet specifications.
- Investigate instances of illegal tapping into service lines.
- Trace and tag meters or house lines.
- Repair electric meters and components, such as transformers and relays, and replace metering devices, dial glasses, and faulty or incorrect wiring, using hand tools.
- Replace defective parts, such as bellows, range springs, and toggle switches, and reassemble units according to blueprints, using cam presses and hand tools.
- Recondition displacement type gas meters and governors, fabricating, machining, or modifying parts needed for repairs.
- Measure tolerances of assembled and salvageable parts for conformance to standards or specifications, using gauges, micrometers, and calipers.
- Clean internal compartments and moving parts, using rags and cleaning compounds.
- Dismantle meters, and replace or adjust defective parts such as cases, shafts, gears, disks, and recording mechanisms, using soldering irons and hand tools.
- Disconnect or remove defective or unauthorized meters, using hand tools.
- Reassemble repaired equipment, and solder top, front, and back case panels in place, using soldering guns, power tools, and hand tools.
- Attach air hoses to meter inlets, plug outlets, and observe gauges for pressure losses to test internal seams for leaks.
- Make adjustments to meter components, such as setscrews or timing mechanisms, so that they conform to specifications.
- Recommend and write up specifications for changes in hardware, such as house wiring.
- Clamp regulator units into vises on stages above water tanks, and attach compressed air hoses to intake ports.
- Repair leaks in valve seats or bellows of automotive heater thermostats, using soft solder, flux, and acetylene torches.
- Collect money due on delinquent accounts.
- Splice and connect cables from meters or current transformers to pull boxes or switchboards, using hand tools.
- Attach pressurized meters to fixtures which submerge them in water, and observe meters for leaks.
- Advise customers on proper installation of valves or regulators and related equipment.
- Calibrate thermostats for specified temperature or pressure settings.
- Clean plant growth, scale, paint, soil, or rust from meter housings, using wire brushes, scrapers, buffers, sandblasters, or cleaning compounds.
- Connect hoses from provers to meter inlets and outlets, and raise prover bells until prover gauges register zero.
- Report hazardous field situations and damaged or missing meters.
- Shut off service and notify repair crews when major repairs are required, such as the replacement of underground pipes or wiring.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- Document security transactions, such as purchases, sales, conversions, redemptions, or payments, using computers, accounting ledgers, or certificate records.
- File, type, or operate standard office machines.
- Perform clerical tasks, such as answering phones or distributing mail.
- Prepare forms, such as receipts, withdrawal orders, transmittal papers, or transfer confirmations, based on transaction requests from stockholders.
- Schedule and coordinate transfer and delivery of security certificates between companies, departments, and customers.
- Monitor daily stock prices and compute fluctuations to determine the need for additional collateral to secure loans.
- Verify ownership and transaction information and dividend distribution instructions to ensure conformance with governmental regulations, using stock records and reports.
- Compute total holdings, dividends, interest, transfer taxes, brokerage fees, or commissions and allocate appropriate payments to customers.
- Prepare reports summarizing daily transactions and earnings for individual customer accounts.
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Determine shipping methods, routes, or rates for materials to be shipped.
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
- Compare shipping routes or methods to determine which have the least environmental impact.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel.
- Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters.
- Keep records of maintenance and repair work.
- Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons.
- Install electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons.
- Set up and operate ground support and test equipment to perform functional flight tests of electrical and electronic systems.
- Assemble components such as switches, electrical controls, and junction boxes, using hand tools or soldering irons.
- Lay out installation of aircraft assemblies and systems, following documentation such as blueprints, manuals, and wiring diagrams.
- Connect components to assemblies such as radio systems, instruments, magnetos, inverters, and in-flight refueling systems, using hand tools and soldering irons.
- Interpret flight test data to diagnose malfunctions and systemic performance problems.
- Fabricate parts and test aids as required.
- Assemble prototypes or models of circuits, instruments, and systems for use in testing.
- Operate computer-aided drafting and design applications to design avionics system modifications.
- Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Execute wire transfers of funds.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Process loan applications.
- Obtain credit records from reporting agencies.
- Schedule repairs for locks on safe-deposit boxes.
- Perform foreign currency transactions and sell traveler's checks.
- Duplicate records for distribution to branch offices.
- Perform teller duties as required.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Notify facility personnel of equipment shutdowns.
- Inspect and test equipment and circuits to identify malfunctions or defects, using wiring diagrams and testing devices such as ohmmeters, voltmeters, or ammeters.
- Prepare and maintain records detailing tests, repairs, and maintenance.
- Consult manuals, schematics, wiring diagrams, and engineering personnel to troubleshoot and solve equipment problems and to determine optimum equipment functioning.
- Analyze test data to diagnose malfunctions, to determine performance characteristics of systems, or to evaluate effects of system modifications.
- Open and close switches to isolate defective relays, performing adjustments or repairs.
- Repair, replace, and clean equipment and components such as circuit breakers, brushes, and commutators.
- Run signal quality and connectivity tests for individual cables, and record results.
- Maintain inventories of spare parts for all equipment, requisitioning parts as necessary.
- Construct, test, maintain, and repair substation relay and control systems.
- Test insulators and bushings of equipment by inducing voltage across insulation, testing current, and calculating insulation loss.
- Schedule and supervise the construction and testing of special devices and the implementation of unique monitoring or control systems.
- Schedule and supervise splicing or termination of cables in color-code order.
- Test oil in circuit breakers and transformers for dielectric strength, refilling oil periodically.
- Disconnect voltage regulators, bolts, and screws, and connect replacement regulators to high-voltage lines.
- Set forms and pour concrete footings for installation of heavy equipment.
- Notify facility personnel of equipment shutdowns.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
- Prepare reports to provide answers in response to specific problems.
- Locate and list addresses and households.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Recruit participants for focus groups.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Collaborate with graphic artists, editors and writers to produce master copies according to design specifications.
- Operate desktop publishing software and equipment to design, lay out, and produce camera-ready copy.
- Position text and art elements from a variety of databases in a visually appealing way to design print or web pages, using knowledge of type styles and size and layout patterns.
- Check preliminary and final proofs for errors and make necessary corrections.
- View monitors for visual representation of work in progress and for instructions and feedback throughout process, making modifications as necessary.
- Enter text into computer keyboard and select the size and style of type, column width, and appropriate spacing for printed materials.
- Prepare sample layouts for approval, using computer software.
- Import text and art elements, such as electronic clip art or electronic files from photographs that have been scanned or produced with a digital camera, using computer software.
- Study layout or other design instructions to determine work to be done and sequence of operations.
- Select number of colors and determine color separations.
- Convert various types of files for printing or for the Internet, using computer software.
- Enter digitized data into electronic prepress system computer memory, using scanner, camera, keyboard, or mouse.
- Edit graphics and photos, using pixel or bitmap editing, airbrushing, masking, or image retouching.
- Enter data, such as coordinates of images and color specifications, into system to retouch and make color corrections.
- Transmit, deliver, or mail publication master to printer for production into film and plates.
- Store copies of publications on paper, magnetic tape, film, or diskette.
- Create special effects such as vignettes, mosaics, and image combining, and add elements such as sound and animation to electronic publications.
- Load floppy disks or tapes containing information into system.
- Collaborate with graphic artists, editors and writers to produce master copies according to design specifications.
- Confer with researchers, clinicians, or information technology staff to determine data needs and programming requirements and to provide assistance with database-related research activities.
- Analyze or manipulate bioinformatics data using software packages, statistical applications, or data mining techniques.
- Extend existing software programs, web-based interactive tools, or database queries as sequence management and analysis needs evolve.
- Maintain awareness of new and emerging computational methods and technologies.
- Conduct quality analyses of data inputs and resulting analyses or predictions.
- Enter or retrieve information from structural databases, protein sequence motif databases, mutation databases, genomic databases or gene expression databases.
- Develop or maintain applications that process biologically based data into searchable databases for purposes of analysis, calculation, or presentation.
- Participate in the preparation of reports or scientific publications.
- Write computer programs or scripts to be used in querying databases.
- Document all database changes, modifications, or problems.
- Create data management or error-checking procedures and user manuals.
- Develop or apply data mining and machine learning algorithms.
- Design or implement web-based tools for querying large-scale biological databases.
- Package bioinformatics data for submission to public repositories.
- Train bioinformatics staff or researchers in the use of databases.
- Test new or updated software or tools and provide feedback to developers.
- Monitor database performance and perform any necessary maintenance, upgrades, or repairs.
- Confer with database users about project timelines and changes.
- Perform routine system administrative functions, such as troubleshooting, back-ups, or upgrades.
- Confer with researchers, clinicians, or information technology staff to determine data needs and programming requirements and to provide assistance with database-related research activities.
- Hear and resolve complaints from customers or the public.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Analyze data to determine answers to questions from customers or members of the public.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Keep a current record of staff members' whereabouts and availability.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
- Hear and resolve complaints from customers or the public.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
- Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Obtain signatures from recipients of registered or special delivery mail.
- Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
- Transport mail from one work station to another.
- Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
- Keep money drawers in order, and record and balance daily transactions.
- Register, certify, and insure letters and parcels.
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
- Receive letters and parcels, and place mail into bags.
- Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
- Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
- Rent post office boxes to customers.
- Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
- Set postage meters, and calibrate them to ensure correct operation.
- Feed mail into postage canceling devices or hand stamp mail to cancel postage.
- Cash money orders.
- Order retail items and other supplies for office use.
- Post announcements or government information on public bulletin boards.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare responses to correspondence containing routine inquiries.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Greet visitors and determine whether they should be given access to specific individuals.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Provide clerical support to other departments.
- Attend meetings to record minutes.
- Process payroll information.
- Interpret administrative and operating policies and procedures for employees.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Compile, transcribe, and distribute minutes of meetings.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.
- Coordinate work assignment preparation and completion with other workers.
- Adhere to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas.
- Drive vehicles equipped with tools and materials to job sites.
- Open switches or attach grounding devices to remove electrical hazards from disturbed or fallen lines or to facilitate repairs.
- Climb poles or use truck-mounted buckets to access equipment.
- Install, maintain, and repair electrical distribution and transmission systems, including conduits, cables, wires, and related equipment, such as transformers, circuit breakers, and switches.
- Inspect and test power lines and auxiliary equipment to locate and identify problems, using reading and testing instruments.
- Replace or straighten damaged poles.
- String wire conductors and cables between poles, towers, trenches, pylons, and buildings, setting lines in place and using winches to adjust tension.
- Attach cross-arms, insulators, and auxiliary equipment to poles prior to installing them.
- Dig holes, using augers, and set poles, using cranes and power equipment.
- Travel in trucks, helicopters, and airplanes to inspect lines for freedom from obstruction and adequacy of insulation.
- Identify defective sectionalizing devices, circuit breakers, fuses, voltage regulators, transformers, switches, relays, or wiring, using wiring diagrams and electrical-testing instruments.
- Install watt-hour meters and connect service drops between power lines and consumers' facilities.
- Test conductors, according to electrical diagrams and specifications, to identify corresponding conductors and to prevent incorrect connections.
- Place insulating or fireproofing materials over conductors and joints.
- Splice or solder cables together or to overhead transmission lines, customer service lines, or street light lines, using hand tools, epoxies, or specialized equipment.
- Trim trees that could be hazardous to the functioning of cables or wires.
- Pull up cable by hand from large reels mounted on trucks.
- Lay underground cable directly in trenches, or string it through conduit running through the trenches.
- Cut trenches for laying underground cables, using trenchers and cable plows.
- Cut and peel lead sheathing and insulation from defective or newly installed cables and conduits prior to splicing.
- Clean, tin, and splice corresponding conductors by twisting ends together or by joining ends with metal clamps and soldering connections.
- Coordinate work assignment preparation and completion with other workers.
- Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.
- Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers.
- Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
- Write warnings and citations for illegally parked vehicles.
- Appear in court at hearings regarding contested traffic citations.
- Maintain assigned equipment and supplies, such as hand-held citation computers, citation books, rain gear, tire-marking chalk, and street cones.
- Respond to and make radio dispatch calls regarding parking violations and complaints.
- Maintain close communications with dispatching personnel, using two-way radios or cell phones.
- Perform simple vehicle maintenance procedures, such as checking oil and gas, and report mechanical problems to supervisors.
- Observe and report hazardous conditions, such as missing traffic signals or signs, and street markings that need to be repainted.
- Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.
- Train new or temporary staff.
- Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
- Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.
- Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations.
- Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters to limit their use, or directing traffic.
- Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
- Locate lost, stolen, and counterfeit parking permits, and take necessary enforcement action.
- Collect coins deposited in meters.
- Wind parking meter clocks.
- Provide assistance to motorists needing help with problems, such as flat tires, keys locked in cars, or dead batteries.
- Assign and review the work of subordinates.
- Remove handbills within patrol areas.
- Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.
- Review work orders and discuss work with supervisors.
- Inspect vehicles for damage and record findings so that necessary repairs can be made.
- Test drive vehicles and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
- Test and adjust repaired systems to meet manufacturers' performance specifications.
- Repair, reline, replace, and adjust brakes.
- Estimate costs of vehicle repair.
- Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements.
- Align vehicles' front ends.
- Align wheels, axles, frames, torsion bars, and steering mechanisms of automobiles, using special alignment equipment and wheel-balancing machines.
- Tear down, repair, and rebuild faulty assemblies, such as power systems, steering systems, and linkages.
- Perform routine and scheduled maintenance services, such as oil changes, lubrications, and tune-ups.
- Plan work procedures, using charts, technical manuals, and experience.
- Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
- Maintain cleanliness of work area.
- Change spark plugs, fuel filters, air filters, and batteries in hybrid electric vehicles.
- Repair and service air conditioning, heating, engine cooling, and electrical systems.
- Disassemble units and inspect parts for wear, using micrometers, calipers, and gauges.
- Test electronic computer components in automobiles to ensure proper operation.
- Overhaul or replace carburetors, blowers, generators, distributors, starters, and pumps.
- Repair or replace parts such as pistons, rods, gears, valves, and bearings.
- Rewire ignition systems, lights, and instrument panels.
- Troubleshoot fuel, ignition, and emissions control systems, using electronic testing equipment.
- Tune automobile engines to ensure proper and efficient functioning.
- Repair, replace, or adjust defective fuel injectors, carburetor parts, and gasoline filters.
- Install, adjust, or repair hydraulic or electromagnetic automatic lift mechanisms used to raise and lower automobile windows, seats, and tops.
- Conduct visual inspections of compressed natural gas fuel systems to identify cracks, gouges, abrasions, discoloration, broken fibers, loose brackets, damaged gaskets, or other problems.
- Rebuild parts, such as crankshafts and cylinder blocks.
- Diagnose and replace or repair engine management systems or related sensors for flexible fuel vehicles (FFVs) with ignition timing, fuel rate, alcohol concentration, or air-to-fuel ratio malfunctions.
- Repair or rebuild transmissions.
- Retrofit vehicle fuel systems with aftermarket products, such as vapor transfer devices, evaporation control devices, swirlers, lean burn devices, and friction reduction devices, to enhance combustion and fuel efficiency.
- Review work orders and discuss work with supervisors.
