Claims Adjusters, Examiners, and Investigators
13-1031.00

Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.

Sample of reported job titles: Claims Adjuster, Claims Analyst, Claims Examiner, Claims Representative, Claims Specialist, Corporate Claims Examiner, Field Claims Adjuster, General Adjuster, Home Office Claims Specialist, Litigation Claims Representative

Occupation-Specific Information

Tasks Save Table: XLSX CSV

ImportanceCategoryTask
95
 
Core
Examine claims forms and other records to determine insurance coverage.
94
 
Core
Analyze information gathered by investigation and report findings and recommendations.
94
 
Core
Pay and process claims within designated authority level.
94
 
Core
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
92
 
Core
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
92
 
Core
Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
91
 
Core
Investigate and assess damage to property and create or review property damage estimates.
91
 
Core
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
90
 
Core
Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
89
 
Core
Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
87
 
Core
Resolve complex, severe exposure claims, using high service oriented file handling.
86
 
Core
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
85
 
Core
Confer with legal counsel on claims requiring litigation.
85
 
Core
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
82
 
Core
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
82
 
Core
Refer questionable claims to investigator or claims adjuster for investigation or settlement.
82
 
Core
Collect evidence to support contested claims in court.
76
 
Core
Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
74
 
Core
Present cases and participate in their discussion at claim committee meetings.
70
 
Core
Report overpayments, underpayments, and other irregularities.
68
 
Core
Attend mediations or trials.
79
 
Supplemental
Supervise claims adjusters to ensure that adjusters have followed proper methods.
75
 
Supplemental
Conduct detailed bill reviews to implement sound litigation management and expense control.
74
 
Supplemental
Communicate with reinsurance brokers to obtain information necessary for processing claims.
68
 
Supplemental
Prepare reports to be submitted to company's data processing department.
68
 
Supplemental
Examine titles to property to determine validity and act as company agent in transactions with property owners.
49
 
Supplemental
Obtain credit information from banks and other credit services.
Not availableNot available
Communicate with former associates to verify employment record or to obtain background information regarding persons or businesses applying for credit.
Not availableNot available
Negotiate claim settlements or recommend litigation when settlement cannot be negotiated.

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Technology Skills Save Table: XLSX CSV

  • Access software — CCC EZNet electronic communications network; CSC Automated Work Distributor AWD
  • Analytical or scientific software — Injury Sciences EDR InSight; Insurance claims fraud detection software; Magnify Predictive Targeting System
  • Computer aided design CAD software — 4n6xprt Systems StiffCalcs; ARSoftware WinSMAC; PhotoModeler; Visual Statement Investigator Suite; 3 more
  • Data base reporting software — Corporate Systems ClaimsPro
  • Data base user interface and query software — Claims processing administration and management software; Fair Isaac Claims Advisor; Tropics Claims Reserve Management
  • Desktop publishing software — Microsoft Publisher
  • Document management software — Datanex ClaimTrac; Document management system software; Hyland OnBase Enterprise Content Management; InSystems Calligo Document Management System; 16 more
  • Electronic mail software — Microsoft Outlook In-Demand Hot technology
  • Enterprise resource planning ERP software — ADP software; CCC Pathways Appraisal Quality Solution
  • Expert system software — Axonwave Fraud and Abuse Management System; Bill review software; LexisNexis RiskWise; StrataCare StrataWare eReview; 8 more
  • Financial analysis software — Automatic Data Processing Estimating; CSC Colossus; Simsol for Adjusters; Turtle Creek Software Goldenseal Architect; 2 more
  • Information retrieval or search software — CGI-AMS BureauLink Enterprise
  • Interactive voice response software — Computerized voice stress analyzer CVSA software
  • Medical software — Healthcare common procedure coding system HCPCS; Medical condition coding software; Medical procedure coding software
  • Office suite software — Microsoft Office software In-Demand Hot technology
  • Presentation software — Microsoft PowerPoint In-Demand Hot technology
  • Spreadsheet software — Microsoft Excel In-Demand Hot technology
  • Word processing software — Microsoft Word In-Demand Hot technology
Hot technology
Hot Technologies are requirements most frequently included across all employer job postings.
In demand
In Demand skills are frequently included in employer job postings for this occupation.

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Tools Used Save Table: XLSX CSV

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Occupational Requirements

Work Activities Save Table: XLSX CSV

ImportanceWork Activity
92
 
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
90
 
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
89
 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
87
 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
87
 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
85
 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
84
 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
82
 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
81
 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
77
 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
76
 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
75
 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
75
 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
71
 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
69
 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
64
 
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
64
 
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
64
 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
58
 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
55
 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
51
 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
51
 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
48
 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
48
 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
47
 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
44
 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
44
 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
43
 
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
38
 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
37
 
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
35
 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
33
 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
29
 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
26
 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
25
 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
18
 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
14
 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
13
 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
9
 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
4
 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
4
 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

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Detailed Work Activities Save Table: XLSX CSV

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Work Context Save Table: XLSX CSV

  • Electronic Mail — How often do you use electronic mail in this job?
    • 100%
      100%
       
      responded: Every day
  • Telephone — How often do you have telephone conversations in this job?
    • 100%
      100%
       
      responded: Every day
  • Letters and Memos — How often does the job require written letters and memos?
    • 93%
      93%
       
      responded: Every day
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
    • 93%
      93%
       
      responded: Every day
  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
    • 72%
      72%
       
      responded: Constant contact with others
    • 24%
      24%
       
      responded: Contact with others most of the time
  • Spend Time Sitting — How much does this job require sitting?
    • 74%
      74%
       
      responded: Continually or almost continually
    • 21%
      21%
       
      responded: More than half the time
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
    • 68%
      68%
       
      responded: Extremely important
    • 26%
      26%
       
      responded: Very important
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
    • 57%
      57%
       
      responded: A lot of freedom
    • 39%
      39%
       
      responded: Some freedom
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
    • 72%
      72%
       
      responded: Very important results
    • 15%
      15%
       
      responded: Important results
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
    • 63%
      63%
       
      responded: Extremely important
    • 31%
      31%
       
      responded: Very important
  • Deal With External Customers — How important is it to work with external customers or the public in this job?
    • 76%
      76%
       
      responded: Extremely important
  • Time Pressure — How often does this job require the worker to meet strict deadlines?
    • 62%
      62%
       
      responded: Every day
    • 20%
      20%
       
      responded: Once a week or more but not every day
    • 13%
      13%
       
      responded: Once a month or more but not every week
  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
    • 79%
      79%
       
      responded: Every day
    • 16%
      16%
       
      responded: Never
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
    • 40%
      40%
       
      responded: A lot of freedom
    • 50%
      50%
       
      responded: Some freedom
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
    • 60%
      60%
       
      responded: Every day
    • 22%
      22%
       
      responded: Once a week or more but not every day
    • 13%
      13%
       
      responded: Once a year or more but not every month
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
    • 37%
      37%
       
      responded: Every day
    • 44%
      44%
       
      responded: Once a week or more but not every day
    • 14%
      14%
       
      responded: Once a month or more but not every week
  • Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
    • 46%
      46%
       
      responded: Every day
    • 34%
      34%
       
      responded: Once a week or more but not every day
    • 11%
      11%
       
      responded: Never
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job?
    • 38%
      38%
       
      responded: Extremely important
    • 26%
      26%
       
      responded: Very important
    • 24%
      24%
       
      responded: Important
  • Duration of Typical Work Week — Number of hours typically worked in one week.
    • 44%
      44%
       
      responded: More than 40 hours
    • 30%
      30%
       
      responded: 40 hours
    • 27%
      27%
       
      responded: Less than 40 hours
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
    • 34%
      34%
       
      responded: Continually or almost continually
    • 26%
      26%
       
      responded: More than half the time
    • 11%
      11%
       
      responded: Less than half the time
    • 27%
      27%
       
      responded: Never
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
    • 32%
      32%
       
      responded: Every day
    • 21%
      21%
       
      responded: Once a week or more but not every day
    • 12%
      12%
       
      responded: Once a year or more but not every month
    • 25%
      25%
       
      responded: Never
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
    • 29%
      29%
       
      responded: Extremely important
    • 24%
      24%
       
      responded: Very important
    • 21%
      21%
       
      responded: Fairly important
    • 22%
      22%
       
      responded: Not important at all
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
    • 42%
      42%
       
      responded: Continually or almost continually
    • 12%
      12%
       
      responded: More than half the time
    • 33%
      33%
       
      responded: Never
  • Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
    • 12%
      12%
       
      responded: Extremely competitive
    • 23%
      23%
       
      responded: Highly competitive
    • 46%
      46%
       
      responded: Moderately competitive
  • Degree of Automation — How automated is the job?
    • 29%
      29%
       
      responded: Highly automated
    • 41%
      41%
       
      responded: Moderately automated
    • 17%
      17%
       
      responded: Not at all automated
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
    • 12%
      12%
       
      responded: Moderately close (at arm's length)
    • 56%
      56%
       
      responded: Slightly close (e.g., shared office)
    • 24%
      24%
       
      responded: I work with others but not closely (e.g., private office)
  • Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
    • 17%
      17%
       
      responded: Extremely serious
    • 23%
      23%
       
      responded: Very serious
    • 13%
      13%
       
      responded: Serious
    • 37%
      37%
       
      responded: Not serious at all
  • Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
    • 11%
      11%
       
      responded: Very high responsibility
    • 16%
      16%
       
      responded: Moderate responsibility
    • 30%
      30%
       
      responded: Limited responsibility
    • 34%
      34%
       
      responded: No responsibility
  • In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
    • 12%
      12%
       
      responded: Once a month or more but not every week
    • 24%
      24%
       
      responded: Once a year or more but not every month
    • 48%
      48%
       
      responded: Never
  • Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
    • 15%
      15%
       
      responded: Moderate responsibility
    • 31%
      31%
       
      responded: Limited responsibility
    • 45%
      45%
       
      responded: No responsibility
  • Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
    • 14%
      14%
       
      responded: Extremely important
    • 76%
      76%
       
      responded: Not important at all
  • Public Speaking — How often do you have to perform public speaking in this job?
    • 17%
      17%
       
      responded: Once a month or more but not every week
    • 20%
      20%
       
      responded: Once a year or more but not every month
    • 57%
      57%
       
      responded: Never
  • Spend Time Standing — How much does this job require standing?
    • 53%
      53%
       
      responded: Less than half the time
    • 41%
      41%
       
      responded: Never
  • Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
    • 11%
      11%
       
      responded: Once a week or more but not every day
    • 73%
      73%
       
      responded: Never
  • Spend Time Walking and Running — How much does this job require walking and running?
    • 57%
      57%
       
      responded: Less than half the time
    • 42%
      42%
       
      responded: Never
  • Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
    • 17%
      17%
       
      responded: Once a year or more but not every month
    • 72%
      72%
       
      responded: Never
  • Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
    • 18%
      18%
       
      responded: Once a year or more but not every month
    • 69%
      69%
       
      responded: Never
  • Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
    • 83%
      83%
       
      responded: Never
  • Exposed to High Places — How often does this job require exposure to high places?
    • 11%
      11%
       
      responded: Once a year or more but not every month
    • 77%
      77%
       
      responded: Never
  • Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
    • 40%
      40%
       
      responded: Less than half the time
    • 58%
      58%
       
      responded: Never
  • Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
    • 28%
      28%
       
      responded: Once a year or more but not every month
    • 67%
      67%
       
      responded: Never
  • Work Schedules — How regular are the work schedules for this job?
    • 17%
      17%
       
      responded: Irregular (changes with weather conditions, production demands, or contract duration)
    • 83%
      83%
       
      responded: Regular (established routine, set schedule)
  • Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
    • 85%
      85%
       
      responded: Never
  • Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
    • 84%
      84%
       
      responded: Never
  • Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
    • 83%
      83%
       
      responded: Never
  • Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
    • 19%
      19%
       
      responded: Less than half the time
    • 78%
      78%
       
      responded: Never
  • Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
    • 87%
      87%
       
      responded: Never
  • Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
    • 12%
      12%
       
      responded: Once a year or more but not every month
    • 84%
      84%
       
      responded: Never
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
    • 18%
      18%
       
      responded: Less than half the time
    • 81%
      81%
       
      responded: Never
  • Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
    • 91%
      91%
       
      responded: Never
  • Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
    • 94%
      94%
       
      responded: Never
  • Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
    • 94%
      94%
       
      responded: Never
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
    • 91%
      91%
       
      responded: Never
  • Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
    • 93%
      93%
       
      responded: Never
  • Exposed to Radiation — How often does this job require exposure to radiation?
    • 98%
      98%
       
      responded: Never
  • Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
    • 98%
      98%
       
      responded: Never
  • In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
    • 98%
      98%
       
      responded: Never

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Experience Requirements

Job Zone Save Table: XLSX CSV

Title
Job Zone Four: Considerable Preparation Needed
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
SVP Range
2-4 years of preparation (7.0 to < 8.0)

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Training & Credentials

State training
Local training
Certifications
State licenses
Apprenticeships
Have a career path or location in mind? Visit Apprenticeship.gov external site to find apprenticeship opportunities near you.

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Worker Requirements

Skills Save Table: XLSX CSV

ImportanceSkill
78
 
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
75
 
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75
 
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
72
 
Speaking — Talking to others to convey information effectively.
69
 
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
66
 
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
63
 
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
60
 
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
60
 
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
56
 
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
56
 
Coordination — Adjusting actions in relation to others' actions.
53
 
Negotiation — Bringing others together and trying to reconcile differences.
53
 
Service Orientation — Actively looking for ways to help people.
50
 
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
50
 
Time Management — Managing one's own time and the time of others.
47
 
Mathematics — Using mathematics to solve problems.
47
 
Persuasion — Persuading others to change their minds or behavior.
47
 
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
44
 
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
41
 
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
38
 
Instructing — Teaching others how to do something.
38
 
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
28
 
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
28
 
Programming — Writing computer programs for various purposes.
22
 
Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
19
 
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
19
 
Technology Design — Generating or adapting equipment and technology to serve user needs.
16
 
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
13
 
Operations Analysis — Analyzing needs and product requirements to create a design.
10
 
Science — Using scientific rules and methods to solve problems.
3
 
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
3
 
Operation and Control — Controlling operations of equipment or systems.
0
 
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0
 
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0
 
Repairing — Repairing machines or systems using the needed tools.

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Knowledge Save Table: XLSX CSV

ImportanceKnowledge
93
 
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
86
 
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
71
 
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
67
 
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
61
 
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
58
 
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
52
 
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
51
 
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
48
 
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
47
 
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
43
 
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
43
 
Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
40
 
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
36
 
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
33
 
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
32
 
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
28
 
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
27
 
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
27
 
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
26
 
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
23
 
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
22
 
Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
22
 
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
21
 
Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
21
 
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
19
 
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
14
 
Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
14
 
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
14
 
Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
10
 
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
8
 
History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
4
 
Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
1
 
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Education

How much education does a new hire need to perform a job in this occupation? Respondents said:

  • 56%
     
    responded: Bachelor’s degree required
  • 13%
     
    responded: High school diploma or equivalent requiredmore info
  • 12%
     
    responded: Some college, no degree requiredmore info

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Worker Characteristics

Abilities Save Table: XLSX CSV

ImportanceAbility
85
 
Written Comprehension — The ability to read and understand information and ideas presented in writing.
78
 
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
78
 
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75
 
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
75
 
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
72
 
Near Vision — The ability to see details at close range (within a few feet of the observer).
72
 
Written Expression — The ability to communicate information and ideas in writing so others will understand.
66
 
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
66
 
Speech Clarity — The ability to speak clearly so others can understand you.
63
 
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63
 
Speech Recognition — The ability to identify and understand the speech of another person.
60
 
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
56
 
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50
 
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
50
 
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
50
 
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
50
 
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50
 
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
47
 
Far Vision — The ability to see details at a distance.
44
 
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
41
 
Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
41
 
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41
 
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
38
 
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
35
 
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
35
 
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
28
 
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
25
 
Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22
 
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
19
 
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
19
 
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
19
 
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
13
 
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
13
 
Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
13
 
Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
10
 
Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3
 
Speed of Limb Movement — The ability to quickly move the arms and legs.
0
 
Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0
 
Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0
 
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
0
 
Glare Sensitivity — The ability to see objects in the presence of a glare or bright lighting.
0
 
Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0
 
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0
 
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
0
 
Night Vision — The ability to see under low-light conditions.
0
 
Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0
 
Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0
 
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0
 
Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0
 
Sound Localization — The ability to tell the direction from which a sound originated.
0
 
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
0
 
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.

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Interests Save Table: XLSX CSV

Occupational InterestInterest
95
 
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
72
 
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
33
 
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
28
 
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
28
 
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
6
 
Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Values Save Table: XLSX CSV

ExtentWork Value
64
 
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
61
 
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
60
 
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
58
 
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
53
 
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
47
 
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Work Styles Save Table: XLSX CSV

ImportanceWork Style
91
 
Integrity — Job requires being honest and ethical.
91
 
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
90
 
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
89
 
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
88
 
Initiative — Job requires a willingness to take on responsibilities and challenges.
86
 
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
86
 
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
85
 
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
85
 
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
85
 
Persistence — Job requires persistence in the face of obstacles.
85
 
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
81
 
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
80
 
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
73
 
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
70
 
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
69
 
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Workforce Characteristics

Wages & Employment Trends

Median wages (2021)
$31.29 hourly, $65,080 annual
State wages
Local wages
Employment (2021)
314,300 employees
Projected growth (2021-2031)
Decline (-2% or lower)
Projected job openings (2021-2031)
22,300
State trends
Top industries (2021)
Finance and Insurance (73% employed in this sector)

Source: Bureau of Labor Statistics 2021 wage data external site and 2021-2031 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2021-2031). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

State job openings
Local job openings

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Sources of Additional Information

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