Details Report for:
39-1022.00 - First-Line Supervisors of Personal Service Workers

Tasks   Save Table (XLS/CSV)

10 of 17 displayed (13 important)

All 17 displayed (13 important)

Importance	Category	Task
89	Core	Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
84	Core	Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
83	Core	Train workers in proper operational procedures and functions and explain company policies.
83	Core	Resolve customer complaints regarding worker performance or services rendered.
83	Core	Recruit and hire staff members.
81	Core	Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
79	Core	Meet with managers or other supervisors to stay informed of changes affecting operations.
77	Core	Take disciplinary action to address performance problems.
76	Core	Apply customer feedback to service improvement efforts.
75	Core	Requisition necessary supplies, equipment, or services.
72	Core	Participate in continuing education to stay abreast of industry trends and developments.
68	Core	Inform workers about interests or special needs of specific groups.
72	Supplemental	Direct marketing, advertising, or other customer recruitment efforts.
Not available	Not available	Arrange worker breaks to ensure services are adequately staffed throughout each shift.
Not available	Not available	Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Not available	Not available	Inform management about problems, such as employee disputes.
Not available	Not available	Investigate employee complaints and resolve problems following management rules and regulations.

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Technology Skills   Save Table (XLS/CSV)

All 10 displayed

• Calendar and scheduling software — Work scheduling software
• Electronic mail software — Microsoft Outlook
• Internet browser software — Web browser software
• Inventory management software — Inventory management systems
• Office suite software — Microsoft Office
• Point of sale POS software
• Presentation software — Microsoft PowerPoint
• Spreadsheet software — Microsoft Excel
• Time accounting software — Timekeeping software
• Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used   Save Table (XLS/CSV)

All 7 displayed

• Automated external defibrillators AED or hard paddles — Automated external defibrillators AED
• Desktop computers
• Laser printers — Computer laser printers
• Notebook computers — Laptop computers
• Personal computers
• Photocopiers — Photocopying equipment
• Special purpose telephones — Multi-line telephone systems

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Knowledge   Save Table (XLS/CSV)

10 of 33 displayed (7 important)

All 33 displayed (7 important)

Importance		Knowledge
92		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
71		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
71		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
63		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
62		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
55		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
53		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
49		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
47		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
45		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
44		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
36		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
36		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
34		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
32		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
31		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
30		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
29		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
27		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
25		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
24		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
23		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
16		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
14		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
14		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
12		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
11		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
11		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
10		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
9		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
9		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
5		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
3		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

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Skills   Save Table (XLS/CSV)

10 of 35 displayed (20 important)

All 35 displayed (20 important)

Importance		Skill
72		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
72		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
69		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
69		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
69		Speaking — Talking to others to convey information effectively.
66		Coordination — Adjusting actions in relation to others' actions.
66		Time Management — Managing one's own time and the time of others.
63		Persuasion — Persuading others to change their minds or behavior.
63		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
63		Service Orientation — Actively looking for ways to help people.
60		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
60		Instructing — Teaching others how to do something.
60		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
56		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53		Negotiation — Bringing others together and trying to reconcile differences.
53		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
50		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
50		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
50		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
50		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
44		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
35		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
31		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
28		Mathematics — Using mathematics to solve problems.
25		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
22		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
19		Operations Analysis — Analyzing needs and product requirements to create a design.
16		Technology Design — Generating or adapting equipment and technology to serve user needs.
13		Operation and Control — Controlling operations of equipment or systems.
13		Science — Using scientific rules and methods to solve problems.
10		Programming — Writing computer programs for various purposes.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Repairing — Repairing machines or systems using the needed tools.

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Abilities   Save Table (XLS/CSV)

10 of 52 displayed (17 important)

All 52 displayed (17 important)

Importance		Ability
75		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
75		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
72		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
72		Written Comprehension — The ability to read and understand information and ideas presented in writing.
69		Speech Clarity — The ability to speak clearly so others can understand you.
66		Speech Recognition — The ability to identify and understand the speech of another person.
63		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
60		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
60		Near Vision — The ability to see details at close range (within a few feet of the observer).
60		Written Expression — The ability to communicate information and ideas in writing so others will understand.
56		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
56		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50		Far Vision — The ability to see details at a distance.
50		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
50		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
47		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
47		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
41		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
38		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
35		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
35		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
35		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
31		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
31		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
31		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
31		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
28		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
28		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
25		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
25		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
25		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
25		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
25		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
25		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
22		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
16		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
16		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
10		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
6		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
6		Night Vision — The ability to see under low light conditions.
6		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
6		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
6		Sound Localization — The ability to tell the direction from which a sound originated.
6		Speed of Limb Movement — The ability to quickly move the arms and legs.
3		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
3		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

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Work Activities   Save Table (XLS/CSV)

10 of 41 displayed (29 important)

All 41 displayed (29 important)

Importance		Work Activity
89		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
87		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
87		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
83		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
78		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
77		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
75		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
71		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
67		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
67		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
65		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
65		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
65		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
64		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
64		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
64		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
62		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
62		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
61		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
60		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
58		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
57		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
57		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
57		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
57		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
56		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
56		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
56		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
54		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
47		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
42		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
41		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
41		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
39		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
37		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
37		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
31		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
29		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
28		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
28		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
12		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Detailed Work Activities   Save Table (XLS/CSV)

10 of 16 displayed

All 16 displayed

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Work Context   Save Table (XLS/CSV)

10 of 57 displayed

All 57 displayed

Work Context	Percentage of Top Responses
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?	97    Constant contact with others
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?	93    Every day
Telephone — How often do you have telephone conversations in this job?	86    Every day
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?	83    Every day 13    Once a month or more but not every week
Work With Work Group or Team — How important is it to work with others in a group or team in this job?	74    Extremely important 21    Very important
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?	49    Very close (near touching) 49    Moderately close (at arm's length)
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?	50    Very high responsibility 45    High responsibility
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?	45    A lot of freedom 49    Some freedom
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?	43    Extremely important 45    Very important 12    Important
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?	60    Every day 22    Once a week or more but not every day 11    Once a year or more but not every month
Deal With External Customers — How important is it to work with external customers or the public in this job?	63    Extremely important 26    Very important 11    Not important at all
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?	43    Very important results 40    Important results 11    Minor results
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?	24    A lot of freedom 66    Some freedom
Time Pressure — How often does this job require the worker to meet strict deadlines?	49    Every day 17    Once a week or more but not every day 31    Once a month or more but not every week
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?	23    Extremely important 46    Very important 25    Important
Electronic Mail — How often do you use electronic mail in this job?	49    Every day 21    Once a week or more but not every day 17    Once a year or more but not every month 12    Never
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?	18    Very high responsibility 50    High responsibility 19    Moderate responsibility 14    Limited responsibility
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?	13    Every day 41    Once a week or more but not every day 37    Once a month or more but not every week
Spend Time Standing — How much does this job require standing?	39    Continually or almost continually 45    About half the time
Letters and Memos — How often does the job require written letters and memos?	19    Every day 34    Once a week or more but not every day 24    Once a month or more but not every week 11    Once a year or more but not every month 11    Never
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?	13    Extremely important 42    Very important 17    Important 24    Fairly important
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?	44    Once a week or more but not every day 18    Once a month or more but not every week 35    Once a year or more but not every month
Duration of Typical Work Week — Number of hours typically worked in one week.	43    More than 40 hours 18    40 hours 38    Less than 40 hours
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?	26    Extremely competitive 11    Highly competitive 14    Moderately competitive 41    Slightly competitive
Spend Time Walking and Running — How much does this job require walking and running?	16    Continually or almost continually 44    About half the time 20    Less than half the time 11    Never
Public Speaking — How often do you have to perform public speaking in this job?	22    Every day 27    Once a month or more but not every week 30    Once a year or more but not every month 13    Never
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?	13    Every day 36    Once a week or more but not every day 27    Once a year or more but not every month 23    Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?	20    Continually or almost continually 23    About half the time 31    Less than half the time 18    Never
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?	33    Continually or almost continually 19    Less than half the time 40    Never
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?	25    Very serious 17    Serious 39    Fairly serious 18    Not serious at all
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?	20    Continually or almost continually 29    Less than half the time 42    Never
Spend Time Sitting — How much does this job require sitting?	12    More than half the time 29    About half the time 27    Less than half the time 29    Never
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?	18    Every day 16    Once a week or more but not every day 60    Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?	24    Once a week or more but not every day 14    Once a year or more but not every month 52    Never
Degree of Automation — How automated is the job?	20    Highly automated 21    Slightly automated 55    Not at all automated
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?	12    Every day 76    Never
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?	17    Once a month or more but not every week 15    Once a year or more but not every month 64    Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?	15    Once a year or more but not every month 70    Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?	48    Less than half the time 44    Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?	12    Continually or almost continually 13    Less than half the time 75    Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?	12    Once a year or more but not every month 75    Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?	81    Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?	80    Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?	84    Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?	22    Once a year or more but not every month 76    Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?	92    Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?	13    Once a year or more but not every month 84    Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?	95    Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?	92    Never
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?	90    Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)	93    Not important at all
Work Schedules — How regular are the work schedules for this job?	94    Regular (established routine, set schedule)
Exposed to High Places — How often does this job require exposure to high places?	94    Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?	93    Never
Exposed to Radiation — How often does this job require exposure to radiation?	100    Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?	100    Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?	100    Never

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Job Zone   Save Table (XLS/CSV)

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Education

Percentage of Respondents	Education Level Required
34	Bachelor's degree
22	Post-secondary certificate
17	Less than high school diploma

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Credentials

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Interests   Save Table (XLS/CSV)

All 6 displayed (3 important)

Occupational Interest		Interest
100		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
67		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
61		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
22		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
22		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
0		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles   Save Table (XLS/CSV)

10 of 16 displayed (16 important)

All 16 displayed (16 important)

Importance		Work Style
94		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
93		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
92		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
91		Integrity — Job requires being honest and ethical.
90		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
89		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
86		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
84		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
84		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
82		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
81		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
80		Initiative — Job requires a willingness to take on responsibilities and challenges.
79		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
77		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
75		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
69		Persistence — Job requires persistence in the face of obstacles.

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Work Values   Save Table (XLS/CSV)

All 6 displayed (5 important)

Extent		Work Value
78		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
72		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
72		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
56		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
53		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
45		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

All 10 displayed

11-1021.00	General and Operations Managers
11-9051.00	Food Service Managers
11-9071.00	Gambling Managers
21-1093.00	Social and Human Service Assistants
29-1125.00	Recreational Therapists
39-4031.00	Morticians, Undertakers, and Funeral Arrangers
39-9032.00	Recreation Workers
39-9041.00	Residential Advisors   Bright Outlook
43-1011.00	First-Line Supervisors of Office and Administrative Support Workers
53-1042.00	First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

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Wages & Employment Trends

Median wage data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Employment data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Industry data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.

Median wages (2019)	$19.14 hourly, $39,800 annual
State wages	Select a State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Guam Puerto Rico Virgin Islands
Local wages	ZIP Code:
Employment (2019)	313,100 employees
Projected growth (2019-2029)	Much faster than average (8% or higher)
Projected job openings (2019-2029)	31,800
State trends	Select a State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Guam Puerto Rico Virgin Islands
Top industries (2019)	Health Care and Social Assistance (26% employed in this sector) Other Services (Except Public Administration) (14%) Arts, Entertainment, and Recreation (13%) (see all industries)

Source: Bureau of Labor Statistics 2019 wage data and 2019-2029 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web