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Software Skills Category
Helpdesk or call center software
Save Table:
XLSX
CSV
Software to enable help desk or call center operations.
Workplace examples
12
Computer aided dispatch software
8
occupations
Help desk software
7
occupations
Acarda Sales Technologies Acarda Outbound
1
occupation
Automatic call distribution software
1
occupation
BMC Software Remedy IT Service Management Suite
1
occupation
Call accounting software
1
occupation
Call center software
1
occupation
Call tracking software
1
occupation
j2 Global Communications onebox
1
occupation
Softphone software
1
occupation
Spillman Technologies Spillman Computer-Aided Dispatch
1
occupation
Ticket information tracking software
1
occupation
Occupations where workers use helpdesk or call center software:
19
occupations shown
Show Job Zones:
All
1-2
3
4
5
Job Zone
Code
Occupation
1-2
53-3011.00
Ambulance Drivers and Attendants, Except Emergency Medical Technicians
4
11-3021.00
Computer and Information Systems Managers
Bright Outlook
4
15-1241.00
Computer Network Architects
Bright Outlook
4
15-1231.00
Computer Network Support Specialists
4
15-1211.00
Computer Systems Analysts
Bright Outlook
3
15-1232.00
Computer User Support Specialists
3
49-2011.00
Computer, Automated Teller, and Office Machine Repairers
1-2
43-4051.00
Customer Service Representatives
Bright Outlook
1-2
43-5032.00
Dispatchers, Except Police, Fire, and Ambulance
3
33-1021.00
First-Line Supervisors of Firefighting and Prevention Workers
1-2
37-1011.00
First-Line Supervisors of Housekeeping and Janitorial Workers
1-2
33-1012.00
First-Line Supervisors of Police and Detectives
4
15-1244.00
Network and Computer Systems Administrators
3
33-3051.00
Police and Sheriff's Patrol Officers
1-2
43-5031.00
Public Safety Telecommunicators
3
53-5031.00
Ship Engineers
3
15-1241.01
Telecommunications Engineering Specialists
Bright Outlook
1-2
41-9041.00
Telemarketers
1-2
43-2021.00
Telephone Operators
Type a title or code for matches
No quick matches found
Search for keyword results
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Help
OnLine Help
About O*NET
OnLine Desk Aid
Job-Coding Guide
Job Seeker Help
Related Sites
Home
Find Occupations
Bright Outlook
Career Cluster
Hot Technologies
Industry
Job Family
Job Zone
STEM
All Occupations
Advanced Searches
Job Duties
Professional Associations
Related Activities
Soft Skills
Software Skills
O*NET Data
Occupational Requirements
Work Activities
Work Context
Worker Requirements
Software Skills
Essential Skills
Transferable Skills
Knowledge
Worker Characteristics
Abilities
Career Interest Types
Specific Interest Areas
Work Styles
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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Software Skills Category: Helpdesk or call center software
by
U.S. Department of Labor, Employment and Training Administration
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Site updated May 19, 2026
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