Details Report for:
41-1012.00 - First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Sample of reported job titles: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
82 ![]() ![]() |
Core | |
77 ![]() ![]() |
Core | |
74 ![]() ![]() |
Core | |
72 ![]() ![]() |
Core | |
72 ![]() ![]() |
Core | |
72 ![]() ![]() |
Core | |
70 ![]() ![]() |
Core | |
69 ![]() ![]() |
Core | |
66 ![]() ![]() |
Core | |
77 ![]() ![]() |
Supplemental | |
77 ![]() ![]() |
Supplemental | |
76 ![]() ![]() |
Supplemental | |
73 ![]() ![]() |
Supplemental | |
72 ![]() ![]() |
Supplemental | |
70 ![]() ![]() |
Supplemental | |
70 ![]() ![]() |
Supplemental | |
69 ![]() ![]() |
Supplemental | |
57 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Accounting software — Budgeting software; Financial accounting software
- Calendar and scheduling software — Work scheduling software
- Customer relationship management CRM software — Oracle Eloqua; Salesforce software
; Salesforce.com Salesforce CRM; SugarCRM Sugar UX (see all 5 examples)
- Data base user interface and query software — Data entry software
; Intuit QuickBase; Microsoft Access
- Electronic mail software — Microsoft Outlook
- Enterprise application integration software — Electronic data interchange EDI software
- Enterprise resource planning ERP software — Microsoft Dynamics
; NetSuite ERP
; SAP
- Financial analysis software — Delphi Discovery; Delphi Technology
- Graphics or photo imaging software — Graphics creation software
- Internet browser software — Web browser software
- Office suite software — Microsoft Office
- Pattern design software — Flow chart software
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project
- Spreadsheet software — Microsoft Excel
- Video conferencing software — Cisco Systems WebEx; FuzeBox; Online meeting software
- Video creation and editing software — YouTube
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
76 ![]() ![]() |
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73 ![]() ![]() |
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69 ![]() ![]() |
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64 ![]() ![]() |
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59 ![]() ![]() |
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58 ![]() ![]() |
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53 ![]() ![]() |
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52 ![]() ![]() |
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45 ![]() ![]() |
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40 ![]() ![]() |
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38 ![]() ![]() |
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37 ![]() ![]() |
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36 ![]() ![]() |
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34 ![]() ![]() |
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31 ![]() ![]() |
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27 ![]() ![]() |
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24 ![]() ![]() |
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19 ![]() ![]() |
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18 ![]() ![]() |
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16 ![]() ![]() |
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14 ![]() ![]() |
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13 ![]() ![]() |
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9 ![]() ![]() |
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9 ![]() ![]() |
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8 ![]() ![]() |
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6 ![]() ![]() |
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6 ![]() ![]() |
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3 ![]() ![]() |
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3 ![]() ![]() |
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2 ![]() ![]() |
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2 ![]() ![]() |
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2 ![]() ![]() |
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0 ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
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75 ![]() ![]() |
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75 ![]() ![]() |
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75 ![]() ![]() |
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72 ![]() ![]() |
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72 ![]() ![]() |
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72 ![]() ![]() |
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72 ![]() ![]() |
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69 ![]() ![]() |
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66 ![]() ![]() |
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66 ![]() ![]() |
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66 ![]() ![]() |
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66 ![]() ![]() |
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66 ![]() ![]() |
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63 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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31 ![]() ![]() |
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25 ![]() ![]() |
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19 ![]() ![]() |
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16 ![]() ![]() |
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13 ![]() ![]() |
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13 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
89 ![]() ![]() |
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85 ![]() ![]() |
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85 ![]() ![]() |
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85 ![]() ![]() |
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85 ![]() ![]() |
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82 ![]() ![]() |
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81 ![]() ![]() |
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80 ![]() ![]() |
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77 ![]() ![]() |
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72 ![]() ![]() |
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71 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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68 ![]() ![]() |
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68 ![]() ![]() |
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64 ![]() ![]() |
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64 ![]() ![]() |
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64 ![]() ![]() |
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63 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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55 ![]() ![]() |
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48 ![]() ![]() |
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48 ![]() ![]() |
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48 ![]() ![]() |
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46 ![]() ![]() |
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45 ![]() ![]() |
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43 ![]() ![]() |
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35 ![]() ![]() |
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32 ![]() ![]() |
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30 ![]() ![]() |
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24 ![]() ![]() |
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18 ![]() ![]() |
||
10 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Monitor sales activities.
- Supervise sales or support personnel.
- Contact current or potential customers to promote products or services.
- Establish operational policies.
- Gather customer or product information to determine customer needs.
- Prepare financial documents, reports, or budgets.
- Examine condition of property or products.
- Answer customer questions about goods or services.
- Explain technical product or service information to customers.
- Maintain records of sales or other business transactions.
- Train sales personnel.
- Develop marketing plans or strategies.
- Analyze market conditions or trends.
- Monitor inventories of products or materials.
- Purchase stocks of merchandise or supplies.
- Assign duties or work schedules to employees.
- Coordinate sales campaigns.
- Discuss design or technical features of products or services with technical personnel.
- Prepare sales or other contracts.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Four: Considerable Preparation Needed |
Education | Most of these occupations require a four-year bachelor's degree, but some do not. |
Related Experience | A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. |
Job Training | Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. |
Job Zone Examples | Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators. |
SVP Range | (7.0 to < 8.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
100 ![]() ![]() |
||
72 ![]() ![]() |
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56 ![]() ![]() |
||
22 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
17 ![]() ![]() |
||
11 ![]() ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
87 ![]() ![]() |
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87 ![]() ![]() |
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86 ![]() ![]() |
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83 ![]() ![]() |
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77 ![]() ![]() |
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74 ![]() ![]() |
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73 ![]() ![]() |
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72 ![]() ![]() |
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71 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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66 ![]() ![]() |
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64 ![]() ![]() |
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59 ![]() ![]() |
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59 ![]() ![]() |
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47 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
11-2021.00 | Marketing Managers ![]() |
11-2022.00 | Sales Managers |
11-3061.00 | Purchasing Managers |
11-3071.00 | Transportation, Storage, and Distribution Managers |
11-3071.04 | Supply Chain Managers |
11-3121.00 | Human Resources Managers ![]() |
27-2012.03 | Media Programming Directors ![]() |
43-1011.00 | First-Line Supervisors of Office and Administrative Support Workers ![]() |
Wages & Employment Trends
Median wages (2019) | $35.94 hourly, $74,760 annual |
State wages | |
Local wages | |
Employment (2019) | 409,800 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 28,800 |
State trends | |
Top industries (2019) | Wholesale Trade (18% employed in this sector)
Finance and Insurance (11%)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.