Details Report for:
35-3031.00 - Waiters and Waitresses

Tasks   Save Table (XLS/CSV)

10 of 25 displayed (25 important)

All 25 displayed (25 important)

Importance	Category	Task
94	Core	Take orders from patrons for food or beverages.
94	Core	Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
93	Core	Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
91	Core	Collect payments from customers.
90	Core	Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
89	Core	Prepare checks that itemize and total meal costs and sales taxes.
89	Core	Present menus to patrons and answer questions about menu items, making recommendations upon request.
88	Core	Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
87	Core	Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
86	Core	Clean tables or counters after patrons have finished dining.
86	Core	Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
85	Core	Explain how various menu items are prepared, describing ingredients and cooking methods.
85	Core	Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
84	Core	Escort customers to their tables.
84	Core	Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
82	Core	Inform customers of daily specials.
81	Core	Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
81	Core	Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
80	Core	Stock service areas with supplies such as coffee, food, tableware, and linens.
80	Core	Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
78	Core	Fill salt, pepper, sugar, cream, condiment, and napkin containers.
78	Core	Describe and recommend wines to customers.
78	Core	Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
51	Core	Provide guests with information about local areas, including giving directions.
76	Supplemental	Garnish and decorate dishes in preparation for serving.

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Technology Skills   Save Table (XLS/CSV)

All 3 displayed

• Instant messaging software — Blink
• Point of sale POS software — Compris Advanced Manager's Workstation; Hospitality Control Solutions Aloha Point-of-Sale; Intuit QuickBooks Point of Sale; NCR Advanced Checkout Solution (see all 8 examples)
• Web page creation and editing software — Facebook

Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used   Save Table (XLS/CSV)

All 9 displayed

• Bar code reader equipment — Portable bar code scanners
• Cash registers
• Commercial use cutlery — Carving knives
• Magnetic stripe readers and encoders — Credit card processing machines
• Paging controllers — Alphanumeric paging equipment
• Personal digital assistant PDAs or organizers — Personal digital assistants PDA
• Point of sale POS receipt printers — Point of sale POS printers
• Point of sale POS terminal — Point of sale POS terminals; Point of service workstations
• Touch screen monitors

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Knowledge   Save Table (XLS/CSV)

10 of 33 displayed (4 important)

All 33 displayed (4 important)

Importance		Knowledge
84		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
69		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
56		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
48		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
42		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
40		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
38		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
37		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
37		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
32		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
29		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
28		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
26		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
23		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
21		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
21		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
21		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
19		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
16		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
16		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
12		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
12		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
12		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
11		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
10		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
10		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
9		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
9		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
8		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
8		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
7		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
4		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

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Skills   Save Table (XLS/CSV)

10 of 35 displayed (6 important)

All 35 displayed (6 important)

Importance		Skill
69		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
66		Service Orientation — Actively looking for ways to help people.
66		Speaking — Talking to others to convey information effectively.
63		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
53		Coordination — Adjusting actions in relation to others' actions.
50		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
47		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
47		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
47		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
47		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
47		Persuasion — Persuading others to change their minds or behavior.
44		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
44		Time Management — Managing one's own time and the time of others.
41		Negotiation — Bringing others together and trying to reconcile differences.
35		Instructing — Teaching others how to do something.
35		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
28		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
28		Mathematics — Using mathematics to solve problems.
25		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
25		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
25		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
25		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
22		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
16		Operation and Control — Controlling operations of equipment or systems.
16		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
13		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
13		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
3		Programming — Writing computer programs for various purposes.
3		Technology Design — Generating or adapting equipment and technology to serve user needs.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Operations Analysis — Analyzing needs and product requirements to create a design.
0		Repairing — Repairing machines or systems using the needed tools.
0		Science — Using scientific rules and methods to solve problems.

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Abilities   Save Table (XLS/CSV)

10 of 52 displayed (12 important)

All 52 displayed (12 important)

Importance		Ability
72		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66		Speech Clarity — The ability to speak clearly so others can understand you.
66		Speech Recognition — The ability to identify and understand the speech of another person.
53		Near Vision — The ability to see details at close range (within a few feet of the observer).
53		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
50		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
50		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
50		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
50		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
47		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
47		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
47		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
47		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
47		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
47		Written Comprehension — The ability to read and understand information and ideas presented in writing.
44		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
44		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
44		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
44		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
41		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
41		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
38		Written Expression — The ability to communicate information and ideas in writing so others will understand.
35		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
35		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
31		Far Vision — The ability to see details at a distance.
28		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
28		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
28		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
28		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
28		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
28		Speed of Limb Movement — The ability to quickly move the arms and legs.
28		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
28		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
25		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
25		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
25		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
16		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
16		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
13		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
10		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
6		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
3		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Sound Localization — The ability to tell the direction from which a sound originated.

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Work Activities   Save Table (XLS/CSV)

10 of 41 displayed (17 important)

All 41 displayed (17 important)

Importance		Work Activity
77		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
75		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
72		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
68		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
66		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
64		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
62		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
62		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
62		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
60		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
58		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
57		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
57		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
55		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
55		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
53		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
52		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
48		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
47		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
47		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
47		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
46		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
45		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
44		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
43		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
43		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
42		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
39		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
38		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
38		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
37		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
37		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
36		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
35		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
33		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
33		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
30		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
16		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
15		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
14		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
12		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

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Detailed Work Activities   Save Table (XLS/CSV)

10 of 19 displayed

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Work Context   Save Table (XLS/CSV)

10 of 57 displayed

All 57 displayed

Work Context	Percentage of Top Responses
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?	89    Constant contact with others
Spend Time Walking and Running — How much does this job require walking and running?	82    Continually or almost continually 11    More than half the time
Spend Time Standing — How much does this job require standing?	79    Continually or almost continually 13    More than half the time
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?	73    Every day 13    Never
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?	34    Very close (near touching) 51    Moderately close (at arm's length)
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?	64    Every day 19    Once a year or more but not every month
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?	40    Extremely important 30    Very important 24    Important
Work With Work Group or Team — How important is it to work with others in a group or team in this job?	39    Extremely important 38    Very important 15    Fairly important
Deal With External Customers — How important is it to work with external customers or the public in this job?	55    Extremely important 11    Very important 13    Important 14    Not important at all
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?	39    Continually or almost continually 27    More than half the time 24    About half the time
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?	61    Continually or almost continually 11    Less than half the time 20    Never
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?	22    Every day 43    Once a week or more but not every day 22    Once a month or more but not every week 13    Once a year or more but not every month
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?	43    Extremely important 17    Very important 28    Fairly important
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?	37    Very important results 14    Important results 33    Moderate results 12    Minor results
Telephone — How often do you have telephone conversations in this job?	49    Every day 18    Once a week or more but not every day 25    Never
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?	31    Extremely important 15    Very important 32    Important 15    Not important at all
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?	45    Every day 15    Once a month or more but not every week 27    Once a year or more but not every month 14    Never
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?	22    Very high responsibility 16    High responsibility 31    Moderate responsibility 22    Limited responsibility
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?	50    Every day 43    Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?	22    Continually or almost continually 15    More than half the time 23    About half the time 30    Less than half the time
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?	11    Extremely competitive 18    Highly competitive 39    Moderately competitive 24    Slightly competitive
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?	14    A lot of freedom 38    Limited freedom 32    Very little freedom
Time Pressure — How often does this job require the worker to meet strict deadlines?	30    Every day 14    Once a month or more but not every week 21    Once a year or more but not every month 29    Never
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?	14    A lot of freedom 16    Some freedom 25    Limited freedom 27    Very little freedom 17    No freedom
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?	11    Every day 42    Once a month or more but not every week 27    Once a year or more but not every month 13    Never
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?	11    Very high responsibility 30    Moderate responsibility 33    Limited responsibility 20    No responsibility
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?	20    Every day 12    Once a week or more but not every day 20    Once a year or more but not every month 41    Never
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?	19    Every day 16    Once a month or more but not every week 23    Once a year or more but not every month 40    Never
Public Speaking — How often do you have to perform public speaking in this job?	26    Every day 11    Once a year or more but not every month 54    Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?	28    Once a month or more but not every week 17    Once a year or more but not every month 41    Never
Degree of Automation — How automated is the job?	32    Moderately automated 13    Slightly automated 49    Not at all automated
Work Schedules — How regular are the work schedules for this job?	27    Irregular (changes with weather conditions, production demands, or contract duration) 63    Regular (established routine, set schedule)
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?	37    Less than half the time 47    Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?	16    Every day 12    Once a year or more but not every month 67    Never
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?	17    Serious 34    Fairly serious 43    Not serious at all
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?	12    Once a year or more but not every month 70    Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?	75    Never
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?	14    Every day 80    Never
Letters and Memos — How often does the job require written letters and memos?	11    Once a month or more but not every week 14    Once a year or more but not every month 68    Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?	18    Less than half the time 69    Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)	11    Very important 77    Not important at all
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?	18    Once a month or more but not every week 70    Never
Duration of Typical Work Week — Number of hours typically worked in one week.	19    40 hours 79    Less than 40 hours
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?	24    Once a year or more but not every month 71    Never
Electronic Mail — How often do you use electronic mail in this job?	84    Never
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?	15    Once a year or more but not every month 78    Never
Spend Time Sitting — How much does this job require sitting?	24    Less than half the time 71    Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?	88    Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?	84    Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?	90    Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?	11    Less than half the time 84    Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?	91    Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?	93    Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?	90    Never
Exposed to Radiation — How often does this job require exposure to radiation?	93    Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?	93    Never
Exposed to High Places — How often does this job require exposure to high places?	93    Never

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Job Zone   Save Table (XLS/CSV)

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Education

Percentage of Respondents	Education Level Required
57	High school diploma or equivalent
28	Less than high school diploma
7	Bachelor's degree

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Credentials

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Interests   Save Table (XLS/CSV)

All 6 displayed (4 important)

Occupational Interest		Interest
78		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
72		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
67		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
22		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
0		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

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Work Styles   Save Table (XLS/CSV)

10 of 16 displayed (14 important)

All 16 displayed (14 important)

Importance		Work Style
81		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
80		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
80		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
78		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
78		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
77		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
74		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
74		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
73		Initiative — Job requires a willingness to take on responsibilities and challenges.
73		Integrity — Job requires being honest and ethical.
67		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
66		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
62		Persistence — Job requires persistence in the face of obstacles.
59		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
47		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
47		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)

All 6 displayed (1 important)

Extent		Work Value
83		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
39		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
22		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
22		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
17		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
17		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

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Related Occupations   Save Table (XLS/CSV)

All 9 displayed

35-2011.00	Cooks, Fast Food
35-2021.00	Food Preparation Workers
35-3023.00	Fast Food and Counter Workers
35-3041.00	Food Servers, Nonrestaurant
35-9011.00	Dining Room and Cafeteria Attendants and Bartender Helpers
35-9031.00	Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop   Bright Outlook
39-3031.00	Ushers, Lobby Attendants, and Ticket Takers
41-2011.00	Cashiers
53-7065.00	Stockers and Order Fillers

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Wages & Employment Trends

Median wages (2019)	$11.00 hourly, $22,890 annual
State wages	Select a State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Guam Puerto Rico Virgin Islands
Local wages	ZIP Code:
Employment (2019)	2,613,800 employees
Projected growth (2019-2029)	Average (3% to 4%)
Projected job openings (2019-2029)	475,700
State trends	Select a State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Guam Puerto Rico Virgin Islands
Top industries (2019)	Accommodation and Food Services (92% employed in this sector) (see all industries)

Source: Bureau of Labor Statistics 2019 wage data and 2019-2029 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

All 6 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

• Court of Master Sommeliers
• Federation of Dining Room Professionals
• International Council on Hotel, Restaurant, and Institutional Education
• National Restaurant Association
• Occupational Outlook Handbook: Waiters and waitresses
• UNITE HERE