43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers

Updated 2017

Details Report for:
43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Sample of reported job titles: Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
85	Core	Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
84	Core	Resolve customer complaints or answer customers' questions regarding policies and procedures.
84	Core	Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
79	Core	Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
78	Core	Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
77	Core	Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
76	Core	Recruit, interview, and select employees.
76	Core	Interpret and communicate work procedures and company policies to staff.
75	Core	Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
75	Core	Train or instruct employees in job duties or company policies or arrange for training to be provided.
75	Core	Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
74	Core	Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
74	Core	Compute figures such as balances, totals, or commissions.
72	Core	Coordinate activities with other supervisory personnel or with other work units or departments.
71	Core	Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
71	Core	Make recommendations to management concerning such issues as staffing decisions or procedural changes.
70	Core	Develop or update procedures, policies, or standards.
67	Core	Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
66	Core	Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
75	Supplemental	Develop work schedules according to budgets and workloads.
73	Supplemental	Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
64	Supplemental	Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
61	Supplemental	Keep informed of provisions of labor-management agreements and their effects on departmental operations.
56	Supplemental	Discuss work problems or grievances with union representatives.
56	Supplemental	Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
54	Supplemental	Monitor inventory levels and requisition or purchase supplies as needed.
52	Supplemental	Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
49	Supplemental	Arrange for necessary maintenance or repair work.
35	Supplemental	Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

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Technology Skills Save Table (XLS/CSV)

Access software — Citrix
Accounting software — Bookkeeping software; Intuit QuickBooks ; Intuit Quicken; Sage 50 Accounting (see all 5 examples)
Business intelligence and data analysis software — IBM Cognos Impromptu
Calendar and scheduling software — Work scheduling software
Communications server software — IBM Domino
Customer relationship management CRM software — Blackbaud The Raiser's Edge ; Salesforce software
Data base reporting software — SAP Crystal Reports
Data base user interface and query software — Data entry software ; FileMaker Pro ; Microsoft Access ; Yardi
Desktop publishing software — Microsoft Publisher
Document management software — Adobe Systems Adobe Acrobat ; Document management system software
Electronic mail software — IBM Notes ; Microsoft Outlook
Enterprise resource planning ERP software — NetSuite ERP ; Oracle PeopleSoft ; Oracle PeopleSoft Financials ; SAP (see all 8 examples)
Financial analysis software — Oracle E-Business Suite Financials
Human resources software — ADP Workforce Now ; Human resource management software HRMS
Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; Web browser software
Medical software — Healthcare common procedure coding system HCPCS ; Medical condition coding software ; Medical procedure coding software ; MEDITECH software
Office suite software — Microsoft Office
Operating system software — Handheld computer device software
Presentation software — Microsoft PowerPoint
Project management software — Contract management software; HCSS HeavyBid; HCSS HeavyJob; Microsoft Project
Spreadsheet software — Microsoft Excel
Time accounting software — Payroll software
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Desktop calculator — 10-key calculators
Desktop computers
Laser fax machine — Laser facsimile machines
Laser printers — Computer laser printers
Liquid crystal display projector — Liquid crystal display LCD projectors
Notebook computers — Laptop computers
Personal computers
Photocopiers — Photocopying equipment
Postal scales
Scanners — Computer data input scanners
Special purpose telephones — Multi-line telephone systems
Voice mail systems

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
87		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
81		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
68		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
68		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
57		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
54		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
53		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
49		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
48		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
40		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
39		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
33		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
33		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
33		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
31		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
26		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
17		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
17		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
16		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
12		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
12		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
11		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
10		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
10		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
9		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
9		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
8		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
6		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
4		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
2		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
2		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
1		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

Skills Save Table (XLS/CSV)

Importance		Skill
75		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Coordination — Adjusting actions in relation to others' actions.
75		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
75		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
75		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
75		Speaking — Talking to others to convey information effectively.
72		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
69		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
69		Instructing — Teaching others how to do something.
69		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
69		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
69		Time Management — Managing one's own time and the time of others.
69		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
66		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
66		Negotiation — Bringing others together and trying to reconcile differences.
66		Persuasion — Persuading others to change their minds or behavior.
66		Service Orientation — Actively looking for ways to help people.
60		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
53		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
50		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
47		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
44		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
44		Mathematics — Using mathematics to solve problems.
38		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
35		Operations Analysis — Analyzing needs and product requirements to create a design.
31		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
25		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
22		Programming — Writing computer programs for various purposes.
13		Technology Design — Generating or adapting equipment and technology to serve user needs.
3		Operation and Control — Controlling operations of equipment or systems.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Repairing — Repairing machines or systems using the needed tools.
0		Science — Using scientific rules and methods to solve problems.

Abilities Save Table (XLS/CSV)

Importance		Ability
78		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
75		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75		Written Comprehension — The ability to read and understand information and ideas presented in writing.
72		Speech Clarity — The ability to speak clearly so others can understand you.
72		Speech Recognition — The ability to identify and understand the speech of another person.
72		Written Expression — The ability to communicate information and ideas in writing so others will understand.
69		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
66		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
66		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
63		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
63		Near Vision — The ability to see details at close range (within a few feet of the observer).
60		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
60		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
56		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
50		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
47		Far Vision — The ability to see details at a distance.
47		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
44		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
44		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
44		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
41		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
41		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
38		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
38		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
28		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
22		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
19		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
16		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
13		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
13		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
13		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
13		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
13		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
10		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
10		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
10		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
6		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
6		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
87		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
82		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
80		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
80		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
80		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
75		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
75		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
74		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
74		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
74		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
72		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
69		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
69		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
68		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
68		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
68		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
67		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
67		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
67		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
66		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
66		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
65		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
65		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
64		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
63		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
62		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
62		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
61		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
59		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
55		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
51		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
50		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
49		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
43		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
42		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
35		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
33		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
24		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
21		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
19		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
10		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Detailed Work Activities Save Table (XLS/CSV)

Supervise clerical or administrative personnel.
Explain regulations, policies, or procedures.
Train personnel.
Respond to customer problems or complaints.
Examine documents to verify adherence to requirements.
Prepare employee work schedules.
Administer personnel recruitment or hiring activities.
Compile data or documentation.
Prepare research or technical reports.
Develop organizational policies or programs.
Calculate financial data.
Analyze financial information.
Coordinate operational activities.
Provide information to coworkers.
Maintain inventory records.
Record personnel information.
Confer with coworkers to coordinate work activities.
Maintain current knowledge related to work activities.
Monitor inventories of products or materials.
Report maintenance or equipment problems to appropriate personnel.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


96	Every day

Telephone — How often do you have telephone conversations in this job?


98	Every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


74	Constant contact with others
22	Contact with others most of the time

Electronic Mail — How often do you use electronic mail in this job?


89	Every day
11	Never

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


60	Extremely important
33	Very important

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


48	A lot of freedom
47	Some freedom

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


48	Very high responsibility
44	High responsibility

Spend Time Sitting — How much does this job require sitting?


61	Continually or almost continually
24	More than half the time
12	Less than half the time

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


42	Extremely important
39	Very important
18	Important

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


37	Extremely important
36	Very important
23	Important

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


39	A lot of freedom
38	Some freedom
14	Limited freedom

Time Pressure — How often does this job require the worker to meet strict deadlines?


34	Every day
37	Once a week or more but not every day
28	Once a month or more but not every week

Deal With External Customers — How important is it to work with external customers or the public in this job?


60	Extremely important
15	Very important
15	Not important at all

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


37	Every day
27	Once a week or more but not every day
30	Once a month or more but not every week

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


35	Very important results
33	Important results
27	Moderate results

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


70	Every day
28	Never

Duration of Typical Work Week — Number of hours typically worked in one week.


39	More than 40 hours
61	40 hours

Letters and Memos — How often does the job require written letters and memos?


24	Every day
33	Once a week or more but not every day
32	Once a month or more but not every week

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


21	Every day
20	Once a week or more but not every day
41	Once a month or more but not every week
18	Once a year or more but not every month

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


22	Once a week or more but not every day
48	Once a month or more but not every week
19	Once a year or more but not every month

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


18	Continually or almost continually
36	More than half the time
18	Less than half the time
19	Never

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


26	Extremely important
12	Very important
21	Important
26	Fairly important
15	Not important at all

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


66	Moderately competitive

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


19	Very serious
34	Serious
29	Fairly serious

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


17	Moderately close (at arm's length)
45	Slightly close (e.g., shared office)
35	I work with others but not closely (e.g., private office)

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


16	Very high responsibility
13	High responsibility
11	Moderate responsibility
35	Limited responsibility
25	No responsibility

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


11	Every day
12	Once a week or more but not every day
11	Once a month or more but not every week
35	Once a year or more but not every month
31	Never

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


21	Continually or almost continually
13	More than half the time
12	Less than half the time
53	Never

Degree of Automation — How automated is the job?


22	Highly automated
27	Moderately automated
40	Not at all automated

Spend Time Standing — How much does this job require standing?


16	More than half the time
51	Less than half the time
28	Never

Public Speaking — How often do you have to perform public speaking in this job?


14	Once a week or more but not every day
16	Once a month or more but not every week
23	Once a year or more but not every month
45	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


15	Every day
76	Never

Spend Time Walking and Running — How much does this job require walking and running?


56	Less than half the time
39	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


37	Less than half the time
58	Never

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


14	Once a year or more but not every month
77	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


12	Once a month or more but not every week
80	Never

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


83	Never

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


83	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


86	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


22	Less than half the time
78	Never

Exposed to High Places — How often does this job require exposure to high places?


95	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


12	Once a year or more but not every month
85	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


93	Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


92	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


95	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


89	Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


91	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


91	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


95	Not important at all

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


92	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


93	Never

Work Schedules — How regular are the work schedules for this job?


97	Regular (established routine, set schedule)

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


99	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


95	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


98	Never

Exposed to Radiation — How often does this job require exposure to radiation?


100	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


99	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Three: Medium Preparation Needed
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.
SVP Range	(6.0 to < 7.0)

Education

Percentage of Respondents	Education Level Required
45	Bachelor's degree
23	High school diploma or equivalent
20	Some college, no degree

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
95		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
78		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
11		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
6		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
87		Integrity — Job requires being honest and ethical.
85		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
84		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
84		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
83		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
83		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
83		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
80		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
79		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
79		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
76		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
76		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
76		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
75		Initiative — Job requires a willingness to take on responsibilities and challenges.
73		Persistence — Job requires persistence in the face of obstacles.
66		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values Save Table (XLS/CSV)

Extent		Work Value
78		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
72		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
72		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
64		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
56		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
56		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations Save Table (XLS/CSV)

11-1021.00	General and Operations Managers Bright Outlook Green
11-3011.00	Administrative Services Managers
11-3121.00	Human Resources Managers
11-3131.00	Training and Development Managers
11-9071.00	Gaming Managers
11-9081.00	Lodging Managers
11-9131.00	Postmasters and Mail Superintendents
13-1071.00	Human Resources Specialists
41-1012.00	First-Line Supervisors of Non-Retail Sales Workers
53-1031.00	First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators

Wages & Employment Trends

Median wages (2016)	$26.12 hourly, $54,340 annual
State wages

Employment (2014)	1,466,000 employees
Projected growth (2014-2024)	Average (5% to 8%)
Projected job openings (2014-2024)	342,700
State trends

Top industries (2014)	Finance and Insurance (17% employed in this sector) Health Care and Social Assistance (14%) Retail Trade (12%) (see all industries)

Source: Bureau of Labor Statistics 2016 wage data and 2014-2024 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

Details Report for: 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers