Details Report for:
43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Sample of reported job titles: Accounting Manager, Accounts Payable Supervisor, Accounts Receivable Manager, Administrative Supervisor, Customer Service Manager, Customer Service Supervisor, Office Coordinator, Office Manager, Office Supervisor, Staff Services Manager
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
85 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
79 ![]() ![]() |
Core | |
78 ![]() ![]() |
Core | |
77 ![]() ![]() |
Core | |
76 ![]() ![]() |
Core | |
76 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
74 ![]() ![]() |
Core | |
74 ![]() ![]() |
Core | |
72 ![]() ![]() |
Core | |
71 ![]() ![]() |
Core | |
71 ![]() ![]() |
Core | |
70 ![]() ![]() |
Core | |
67 ![]() ![]() |
Core | |
66 ![]() ![]() |
Core | |
75 ![]() ![]() |
Supplemental | |
73 ![]() ![]() |
Supplemental | |
64 ![]() ![]() |
Supplemental | |
61 ![]() ![]() |
Supplemental | |
56 ![]() ![]() |
Supplemental | |
56 ![]() ![]() |
Supplemental | |
54 ![]() ![]() |
Supplemental | |
52 ![]() ![]() |
Supplemental | |
49 ![]() ![]() |
Supplemental | |
35 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Access software — Citrix
- Accounting software — Fund accounting software; Intuit QuickBooks
; Intuit Quicken; Sage 50 Accounting (see all 6 examples)
- Analytical or scientific software — IBM SPSS Statistics
; Minitab
- Business intelligence and data analysis software — IBM Cognos Impromptu
; MicroStrategy
; Qlik Tech QlikView
; Tableau
- Calendar and scheduling software — Work scheduling software
- Communications server software — IBM Domino
- Computer based training software — Padlet
- Customer relationship management CRM software — Blackbaud The Raiser's Edge; Oracle Eloqua; Salesforce software
- Data base reporting software — SAP Crystal Reports
- Data base user interface and query software — Blackboard software; Data entry software
; Oracle software
; Yardi
(see all 6 examples)
- Desktop publishing software — Microsoft Publisher
- Document management software — Adobe Systems Adobe Acrobat
; Document management system software; Dropbox
- Electronic mail software — IBM Notes
; Microsoft Exchange
; Microsoft Outlook
- Enterprise resource planning ERP software — Microsoft Dynamics GP
; NetSuite ERP
; Oracle Hyperion
; Oracle JD Edwards EnterpriseOne
(see all 10 examples)
- Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials
- Graphics or photo imaging software — JamBoard; Microsoft Visio
; SmugMug Flickr
- Human resources software — ADP Workforce Now
; Human resource management software HRMS; Oracle Taleo
- Information retrieval or search software — LexisNexis
- Instant messaging software — GroupMe
- Internet browser software — Microsoft Internet Explorer; Mozilla Firefox; Web browser software
- Medical software — Healthcare common procedure coding system HCPCS
; Henry Schein Dentrix
; Medical condition coding software
; MEDITECH software
(see all 5 examples)
- Multi-media educational software — Nearpod
- Office suite software — Google Drive
; Microsoft Office
- Operating system software — Apple macOS
; Handheld computer device software; Microsoft Windows
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project
; Microsoft SharePoint
; Microsoft Teams; Slack (see all 7 examples)
- Spreadsheet software — Microsoft Excel
- Time accounting software — Payroll software
- Transaction security and virus protection software — Symantec
- Video conferencing software — LogMeIn GoToMeeting
- Video creation and editing software — Loom; Screencastify; YouTube
- Web page creation and editing software — Facebook
; Social media sites
- Word processing software — Evernote; Google Docs
; Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Desktop calculator — 10-key calculators
- Desktop computers
- Laser fax machine — Laser facsimile machines
- Laser printers — Computer laser printers
- Liquid crystal display projector — Liquid crystal display LCD projectors
- Notebook computers — Laptop computers
- Personal computers
- Photocopiers — Photocopying equipment
- Postal scales
- Scanners — Computer data input scanners
- Special purpose telephones — Multi-line telephone systems
- Voice mail systems
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
87 ![]() ![]() |
||
81 ![]() ![]() |
||
68 ![]() ![]() |
||
68 ![]() ![]() |
||
57 ![]() ![]() |
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54 ![]() ![]() |
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53 ![]() ![]() |
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49 ![]() ![]() |
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48 ![]() ![]() |
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40 ![]() ![]() |
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39 ![]() ![]() |
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33 ![]() ![]() |
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33 ![]() ![]() |
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33 ![]() ![]() |
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31 ![]() ![]() |
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26 ![]() ![]() |
||
17 ![]() ![]() |
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17 ![]() ![]() |
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16 ![]() ![]() |
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12 ![]() ![]() |
||
12 ![]() ![]() |
||
11 ![]() ![]() |
||
10 ![]() ![]() |
||
10 ![]() ![]() |
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9 ![]() ![]() |
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9 ![]() ![]() |
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8 ![]() ![]() |
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6 ![]() ![]() |
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4 ![]() ![]() |
||
2 ![]() ![]() |
||
2 ![]() ![]() |
||
1 ![]() ![]() |
||
1 ![]() ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
||
72 ![]() ![]() |
||
69 ![]() ![]() |
||
69 ![]() ![]() |
||
69 ![]() ![]() |
||
69 ![]() ![]() |
||
69 ![]() ![]() |
||
69 ![]() ![]() |
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66 ![]() ![]() |
||
66 ![]() ![]() |
||
66 ![]() ![]() |
||
66 ![]() ![]() |
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60 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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38 ![]() ![]() |
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35 ![]() ![]() |
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31 ![]() ![]() |
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25 ![]() ![]() |
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22 ![]() ![]() |
||
13 ![]() ![]() |
||
3 ![]() ![]() |
||
0 ![]() |
||
0 ![]() |
||
0 ![]() |
||
0 ![]() |
||
0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
87 ![]() ![]() |
||
82 ![]() ![]() |
||
80 ![]() ![]() |
||
80 ![]() ![]() |
||
80 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
||
74 ![]() ![]() |
||
74 ![]() ![]() |
||
74 ![]() ![]() |
||
72 ![]() ![]() |
||
69 ![]() ![]() |
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69 ![]() ![]() |
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68 ![]() ![]() |
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68 ![]() ![]() |
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68 ![]() ![]() |
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67 ![]() ![]() |
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67 ![]() ![]() |
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67 ![]() ![]() |
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66 ![]() ![]() |
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66 ![]() ![]() |
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65 ![]() ![]() |
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65 ![]() ![]() |
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64 ![]() ![]() |
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63 ![]() ![]() |
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62 ![]() ![]() |
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62 ![]() ![]() |
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61 ![]() ![]() |
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59 ![]() ![]() |
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55 ![]() ![]() |
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51 ![]() ![]() |
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50 ![]() ![]() |
||
49 ![]() ![]() |
||
43 ![]() ![]() |
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42 ![]() ![]() |
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35 ![]() ![]() |
||
33 ![]() ![]() |
||
24 ![]() ![]() |
||
21 ![]() ![]() |
||
19 ![]() ![]() |
||
10 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Supervise clerical or administrative personnel.
- Explain regulations, policies, or procedures.
- Train personnel.
- Respond to customer problems or complaints.
- Examine documents to verify adherence to requirements.
- Prepare employee work schedules.
- Administer personnel recruitment or hiring activities.
- Compile data or documentation.
- Prepare research or technical reports.
- Develop organizational policies or programs.
- Calculate financial data.
- Analyze financial information.
- Coordinate operational activities.
- Provide information to coworkers.
- Maintain inventory records.
- Record personnel information.
- Confer with coworkers to coordinate work activities.
- Maintain current knowledge related to work activities.
- Monitor inventories of products or materials.
- Report maintenance or equipment problems to appropriate personnel.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Three: Medium Preparation Needed |
Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. |
Related Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants. |
SVP Range | (6.0 to < 7.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
95 ![]() ![]() |
||
78 ![]() ![]() |
||
56 ![]() ![]() |
||
11 ![]() ![]() |
||
11 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
6 ![]() ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
87 ![]() ![]() |
||
85 ![]() ![]() |
||
84 ![]() ![]() |
||
84 ![]() ![]() |
||
83 ![]() ![]() |
||
83 ![]() ![]() |
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83 ![]() ![]() |
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80 ![]() ![]() |
||
79 ![]() ![]() |
||
79 ![]() ![]() |
||
76 ![]() ![]() |
||
76 ![]() ![]() |
||
76 ![]() ![]() |
||
75 ![]() ![]() |
||
73 ![]() ![]() |
||
66 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
11-1021.00 | General and Operations Managers ![]() |
11-3012.00 | Administrative Services Managers ![]() |
11-3121.00 | Human Resources Managers ![]() |
11-3131.00 | Training and Development Managers ![]() |
11-9071.00 | Gambling Managers ![]() |
11-9081.00 | Lodging Managers |
11-9131.00 | Postmasters and Mail Superintendents |
13-1071.00 | Human Resources Specialists ![]() |
41-1012.00 | First-Line Supervisors of Non-Retail Sales Workers |
53-1043.00 | First-Line Supervisors of Material-Moving Machine and Vehicle Operators ![]() |
Wages & Employment Trends
Median wages (2019) | $27.22 hourly, $56,620 annual |
State wages | |
Local wages | |
Employment (2019) | 1,552,400 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 138,200 |
State trends | |
Top industries (2019) | Health Care and Social Assistance (16% employed in this sector)
Finance and Insurance (14%)
Retail Trade (12%)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.