Details Report for:
43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Sample of reported job titles: Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Representative
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
96 ![]() ![]() |
Core | |
95 ![]() ![]() |
Core | |
94 ![]() ![]() |
Core | |
94 ![]() ![]() |
Core | |
90 ![]() ![]() |
Core | |
89 ![]() ![]() |
Core | |
87 ![]() ![]() |
Core | |
86 ![]() ![]() |
Core | |
85 ![]() ![]() |
Core | |
85 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
79 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
89 ![]() ![]() |
Supplemental | |
88 ![]() ![]() |
Supplemental | |
81 ![]() ![]() |
Supplemental | |
74 ![]() ![]() |
Supplemental | |
58 ![]() ![]() |
Supplemental | |
55 ![]() ![]() |
Supplemental | |
46 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Calendar and scheduling software — Property scheduling software
- Data base user interface and query software — Amadeus Altea Reservation; Computer reservation system CRS software; Microsoft Access
; Worldspan Go! (see all 9 examples)
- Electronic mail software — Email software; Microsoft Outlook
- Financial analysis software — Delphi Technology
- Internet browser software — Web browser software
- Office suite software — Corel WordPerfect; Microsoft Office
- Point of sale POS software — MICROS Systems MICROS 9700 HMS
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Airline ticket or boarding pass ATB printers — Airline ticket printers
- Cash registers
- Desktop computers
- Magnetic stripe readers and encoders — Credit card processing machines
- Notebook computers — Laptop computers
- Personal computers
- Premise branch exchange PBX systems — Private automatic branch exchange PABX systems
- Public address systems — Public address PA systems
- Special purpose telephones — Multi-line telephone systems
- Ticket dispensing machines — Ticket printing machines
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
96 ![]() ![]() |
||
70 ![]() ![]() |
||
69 ![]() ![]() |
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69 ![]() ![]() |
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64 ![]() ![]() |
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61 ![]() ![]() |
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52 ![]() ![]() |
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47 ![]() ![]() |
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46 ![]() ![]() |
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45 ![]() ![]() |
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42 ![]() ![]() |
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40 ![]() ![]() |
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39 ![]() ![]() |
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38 ![]() ![]() |
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32 ![]() ![]() |
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29 ![]() ![]() |
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28 ![]() ![]() |
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27 ![]() ![]() |
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23 ![]() ![]() |
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23 ![]() ![]() |
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20 ![]() ![]() |
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20 ![]() ![]() |
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20 ![]() ![]() |
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18 ![]() ![]() |
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14 ![]() ![]() |
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13 ![]() ![]() |
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12 ![]() ![]() |
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11 ![]() ![]() |
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9 ![]() ![]() |
||
4 ![]() ![]() |
||
2 ![]() ![]() |
||
0 ![]() |
||
0 ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
||
75 ![]() ![]() |
||
75 ![]() ![]() |
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66 ![]() ![]() |
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63 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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41 ![]() ![]() |
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41 ![]() ![]() |
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35 ![]() ![]() |
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31 ![]() ![]() |
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28 ![]() ![]() |
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22 ![]() ![]() |
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22 ![]() ![]() |
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19 ![]() ![]() |
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13 ![]() ![]() |
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13 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
||
0 ![]() |
||
0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
96 ![]() ![]() |
||
93 ![]() ![]() |
||
91 ![]() ![]() |
||
86 ![]() ![]() |
||
86 ![]() ![]() |
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85 ![]() ![]() |
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82 ![]() ![]() |
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81 ![]() ![]() |
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78 ![]() ![]() |
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78 ![]() ![]() |
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77 ![]() ![]() |
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77 ![]() ![]() |
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76 ![]() ![]() |
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72 ![]() ![]() |
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70 ![]() ![]() |
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69 ![]() ![]() |
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68 ![]() ![]() |
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67 ![]() ![]() |
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67 ![]() ![]() |
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60 ![]() ![]() |
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58 ![]() ![]() |
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57 ![]() ![]() |
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56 ![]() ![]() |
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52 ![]() ![]() |
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49 ![]() ![]() |
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48 ![]() ![]() |
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48 ![]() ![]() |
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46 ![]() ![]() |
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43 ![]() ![]() |
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42 ![]() ![]() |
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41 ![]() ![]() |
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41 ![]() ![]() |
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37 ![]() ![]() |
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33 ![]() ![]() |
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29 ![]() ![]() |
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28 ![]() ![]() |
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25 ![]() ![]() |
||
13 ![]() ![]() |
||
13 ![]() ![]() |
||
7 ![]() ![]() |
||
7 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Track goods or materials.
- Assist disabled or incapacitated individuals.
- Discuss goods or services information with customers or patrons.
- Provide notifications to customers or patrons.
- Assist individuals with paperwork.
- Collect deposits, payments or fees.
- Make travel, accommodations, or entertainment arrangements for others.
- Compile data or documentation.
- Explain regulations, policies, or procedures.
- Maintain inventory records.
- Calculate costs of goods or services.
- Clean facilities or equipment.
- Promote products, services, or programs.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Two: Some Preparation Needed |
Education | These occupations usually require a high school diploma. |
Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
SVP Range | (4.0 to < 6.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
89 ![]() ![]() |
||
78 ![]() ![]() |
||
50 ![]() ![]() |
||
11 ![]() ![]() |
||
11 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
6 ![]() ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
96 ![]() ![]() |
||
94 ![]() ![]() |
||
93 ![]() ![]() |
||
93 ![]() ![]() |
||
89 ![]() ![]() |
||
86 ![]() ![]() |
||
85 ![]() ![]() |
||
82 ![]() ![]() |
||
79 ![]() ![]() |
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71 ![]() ![]() |
||
70 ![]() ![]() |
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69 ![]() ![]() |
||
68 ![]() ![]() |
||
68 ![]() ![]() |
||
66 ![]() ![]() |
||
64 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
39-6012.00 | Concierges ![]() |
43-3011.00 | Bill and Account Collectors |
43-3071.00 | Tellers |
43-4051.00 | Customer Service Representatives ![]() |
43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
43-4111.00 | Interviewers, Except Eligibility and Loan |
43-4141.00 | New Accounts Clerks |
43-4171.00 | Receptionists and Information Clerks ![]() |
43-5011.00 | Cargo and Freight Agents ![]() |
43-5032.00 | Dispatchers, Except Police, Fire, and Ambulance |
Wages & Employment Trends
Median wages (2019) | $18.45 hourly, $38,380 annual |
State wages | |
Local wages | |
Employment (2019) | 126,300 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 12,500 |
State trends | |
Top industries (2019) | Transportation and Warehousing (69% employed in this sector)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.