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Details Report for:
49-2022.00 - Telecommunications Equipment Installers and Repairers, Except Line Installers

Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Sample of reported job titles: Broadband Technician, Central Office Technician, Combination Technician, Customer Service Technician (CST), Field Technician, Install and Repair Technician, Installer, Outside Plant Technician, Service Technician, Telecommunications Technician

View report: Summary  Details  Custom

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
84   Core
Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
83   Core
Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
83   Core
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
81   Core
Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
81   Core
Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
81   Core
Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
78   Core
Test connections to ensure that power supplies are adequate and that communications links function.
78   Core
Note differences in wire and cable colors so that work can be performed correctly.
78   Core
Inspect equipment on a regular basis to ensure proper functioning.
76   Core
Collaborate with other workers to locate and correct malfunctions.
76   Core
Remove loose wires and other debris after work is completed.
76   Core
Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
73   Core
Maintain computer and manual records pertaining to facilities and equipment.
72   Core
Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
71   Core
Remove and remake connections to change circuit layouts, following work orders or diagrams.
69   Core
Clean and maintain tools, test equipment, and motor vehicles.
68   Core
Perform database verifications, using computers.
68   Core
Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
65   Core
Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
62   Core
Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
60   Core
Remove and replace plug-in circuit equipment.
59   Core
Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
52   Core
Dig holes or trenches as necessary for equipment installation and access.
51   Core
Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.
80   Supplemental
Drive crew trucks to and from work areas.
73   Supplemental
Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
72   Supplemental
Designate cables available for use.
70   Supplemental
Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
66   Supplemental
Program computerized switches and switchboards to provide requested features.
65   Supplemental
Enter codes needed to correct electronic switching system programming.
65   Supplemental
Examine telephone transmission facilities to determine requirements for new or additional telephone services.
63   Supplemental
Measure distances from landmarks to identify exact installation sites for equipment.
62   Supplemental
Install updated software, and programs that maintain existing software or provide requested features such as time-correlated call routing.
62   Supplemental
Perform routine maintenance on equipment, including adjusting and lubricating components, and painting worn or exposed areas.
61   Supplemental
Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
56   Supplemental
Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
51   Supplemental
Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
48   Supplemental
Provide input into the design and manufacturing of new equipment.
48   Supplemental
Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
47   Supplemental
Place intercept circuits on terminals to handle vacant lines in central office installations.

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Technology Skills   Save Table (XLS/CSV)

  • Analytical or scientific software — Fluke ClearSight Analyzer; Fluke Networks TechAdvisor Field Access System
  • Data base user interface and query software — Data entry software Hot technology
  • Expert system software — Fluke Networks Fluke TechEXPERT
  • Office suite software — Microsoft Office
  • Operating system software — Cisco IOS
  • Presentation software — Microsoft PowerPoint Hot technology
  • Spreadsheet software — Microsoft Excel Hot technology
  • Word processing software — Microsoft Word

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Tools Used   Save Table (XLS/CSV)

  • Adjustable wrenches — Adjustable hand wrenches
  • Cable splicing kits — Cable splicer knives
  • Circuit tester — In-line modular adapters; Polarity testers
  • Circuit tracers — Tone generator kits
  • Diagonal cut pliers — Diagonal-cutting pliers
  • Fiber optic fault locators — Fiberoptic cable testers
  • Flashlight — Penlights
  • GFI circuit testers — Cable fault finders; Receptacle analyzers
  • Hex keys — Hex key sets
  • Insulated scissors — Electricians' scissors
  • Insulated screwdriver — Insulated screwdrivers
  • Ladders — Stepladders
  • Longnose pliers — Longnosed pliers
  • Multimeters — Digital multimeters
  • Network punchdown tool — Battery-powered punchdown tools
  • Nut drivers — Nut wrenches
  • Personal computers
  • Portable data input terminals — Handheld dataloggers
  • Screwdrivers — Double-ended screwstarters
  • Slip joint pliers
  • Stripping tools — T-strippers
  • Tablet computers
  • Tape measures — Double-sided magnetic tape measures
  • Telephone test set — Telephone function test sets
  • Utility knives
  • Voice data video cable tester — Bridge tap detectors; Modem verification units; Pocket toners; Telecom test sets (see all 5 examples)
  • Voltage or current meters — Analog probes
  • Wire cutters
  • Wire or cable cutter — Cable cutters
  • Wire-stripping pliers — Wire strippers

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
86 
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
85 
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
80 
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
75 
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62 
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
59 
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
55 
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
54 
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
51 
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
47 
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
47 
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
45 
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
42 
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
40 
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
37 
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
35 
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
33 
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
33 
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
30 
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
28 
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
27 
Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
22 
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
19 
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
14 
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
13 
Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
13 
Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
11 
Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
10 
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
7 
Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
5 
Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
5 
History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
5 
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
3 
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Skills   Save Table (XLS/CSV)


Importance
Skill
72 
Repairing — Repairing machines or systems using the needed tools.
72 
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
66 
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
66 
Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
66 
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
63 
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
63 
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
60 
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
60 
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
60 
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
56 
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
56 
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
56 
Operation and Control — Controlling operations of equipment or systems.
56 
Speaking — Talking to others to convey information effectively.
53 
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
53 
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
53 
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
50 
Coordination — Adjusting actions in relation to others' actions.
50 
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
50 
Time Management — Managing one's own time and the time of others.
50 
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
47 
Instructing — Teaching others how to do something.
47 
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
47 
Service Orientation — Actively looking for ways to help people.
47 
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
41 
Persuasion — Persuading others to change their minds or behavior.
38 
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
38 
Negotiation — Bringing others together and trying to reconcile differences.
31 
Mathematics — Using mathematics to solve problems.
25 
Programming — Writing computer programs for various purposes.
25 
Science — Using scientific rules and methods to solve problems.
22 
Operations Analysis — Analyzing needs and product requirements to create a design.
22 
Technology Design — Generating or adapting equipment and technology to serve user needs.
19 
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
19 
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
72 
Near Vision — The ability to see details at close range (within a few feet of the observer).
72 
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72 
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
72 
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
69 
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
66 
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
66 
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
63 
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
63 
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
63 
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
60 
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
60 
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
60 
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
60 
Speech Clarity — The ability to speak clearly so others can understand you.
60 
Speech Recognition — The ability to identify and understand the speech of another person.
56 
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
56 
Far Vision — The ability to see details at a distance.
56 
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
56 
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
53 
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53 
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
53 
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
53 
Written Comprehension — The ability to read and understand information and ideas presented in writing.
50 
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
50 
Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
50 
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50 
Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
50 
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
50 
Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
50 
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
50 
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
50 
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
47 
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
47 
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
47 
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
47 
Written Expression — The ability to communicate information and ideas in writing so others will understand.
44 
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
44 
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
44 
Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
44 
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
38 
Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
35 
Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
35 
Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
35 
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
31 
Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
28 
Night Vision — The ability to see under low light conditions.
28 
Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
25 
Sound Localization — The ability to tell the direction from which a sound originated.
25 
Speed of Limb Movement — The ability to quickly move the arms and legs.
22 
Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
13 
Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
3 
Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
86 
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
85 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
85 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
78 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
77 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
75 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
74 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
71 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
69 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
68 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
67 
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
66 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
66 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
65 
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
63 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
63 
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
62 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
61 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
61 
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
60 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
59 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
59 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
58 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
51 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
49 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
48 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
46 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
46 
Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
44 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
43 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
42 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
40 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
38 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
37 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
37 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
37 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
35 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
33 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
25 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
20 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
9 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.

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Detailed Work Activities   Save Table (XLS/CSV)

  • Explain use of products or services.
  • Test communications equipment to ensure proper functioning.
  • Test electrical circuits or components for proper functioning.
  • Install electrical components, equipment, or systems.
  • Assemble electrical components, subsystems, or systems.
  • Climb equipment or structures to access work areas.
  • Run wiring to connect equipment.
  • Drive trucks or other vehicles to or at work sites.
  • Gather information about work conditions or locations.
  • Inspect telecommunications equipment to identify problems.
  • Confer with coworkers to resolve equipment problems.
  • Clean work areas.
  • Repair electronic equipment.
  • Document operational activities.
  • Connect electrical components or equipment.
  • Determine types of equipment, tools, or materials needed for jobs.
  • Rewire electrical or electronic systems.
  • Troubleshoot equipment or systems operation problems.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
  • Maintain work equipment or machinery.
  • Service vehicles to maintain functionality.
  • Install programs onto computer or computer-controlled equipment.
  • Analyze test or performance data to assess equipment operation.
  • Enter codes or other information into computers.
  • Adjust equipment to ensure optimal performance.
  • Lubricate equipment to allow proper functioning.
  • Paint surfaces or equipment.
  • Repair electrical components.
  • Read technical information needed to perform maintenance or repairs.
  • Dig holes or trenches.
  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Advise others on issues related to repairs, installation, or equipment design.

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Work Context   Save Table (XLS/CSV)

Work Context

Percentage of Top Responses
Electronic Mail — How often do you use electronic mail in this job?


79     Every day
20     Once a week or more but not every day
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


88     Every day
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


81     Every day
11     Once a month or more but not every week
Telephone — How often do you have telephone conversations in this job?


79     Every day
11     Once a week or more but not every day
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


73     Constant contact with others
17     Contact with others most of the time
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


52     A lot of freedom
43     Some freedom
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


66     Every day
25     Once a month or more but not every week
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


63     Continually or almost continually
15     More than half the time
14     About half the time
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


70     Every day
11     Once a month or more but not every week
15     Once a year or more but not every month
Deal With External Customers — How important is it to work with external customers or the public in this job?


23     Important
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


28     Very important results
60     Important results
11     Moderate results
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


39     Extremely important
21     Important
Time Pressure — How often does this job require the worker to meet strict deadlines?


38     Every day
37     Once a week or more but not every day
26     Once a month or more but not every week
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


66     Every day
12     Once a week or more but not every day
15     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


14     Once a week or more but not every day
12     Never
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


44     Extremely important
24     Very important
20     Important
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


18     Once a week or more but not every day
14     Once a month or more but not every week
22     Once a year or more but not every month
Work With Work Group or Team — How important is it to work with others in a group or team in this job?


34     Extremely important
45     Very important
11     Not important at all
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


35     Every day
38     Once a week or more but not every day
15     Never
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


33     A lot of freedom
32     Some freedom
16     Limited freedom
20     Very little freedom
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


22     Every day
54     Once a week or more but not every day
12     Never
Spend Time Standing — How much does this job require standing?


62     More than half the time
27     About half the time
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


28     Very close (near touching)
18     Moderately close (at arm's length)
40     Slightly close (e.g., shared office)
11     I don't work near other people (beyond 100 ft.)
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


37     Every day
23     Once a week or more but not every day
11     Once a month or more but not every week
24     Never
Duration of Typical Work Week — Number of hours typically worked in one week.


28     More than 40 hours
Exposed to High Places — How often does this job require exposure to high places?


24     Once a week or more but not every day
11     Once a month or more but not every week
12     Once a year or more but not every month
20     Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


24     Every day
30     Once a week or more but not every day
11     Once a month or more but not every week
22     Once a year or more but not every month
12     Never
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


23     Very high responsibility
16     High responsibility
36     Moderate responsibility
14     Limited responsibility
11     No responsibility
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


13     Every day
33     Once a week or more but not every day
17     Once a month or more but not every week
37     Once a year or more but not every month
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


21     Continually or almost continually
12     More than half the time
33     About half the time
34     Less than half the time
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


23     Every day
15     Once a week or more but not every day
20     Once a month or more but not every week
11     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


13     Every day
24     Once a week or more but not every day
38     Once a month or more but not every week
23     Never
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


24     Continually or almost continually
12     More than half the time
21     About half the time
33     Less than half the time
11     Never
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


39     Very important
22     Important
11     Fairly important
21     Not important at all
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


11     Every day
22     Once a week or more but not every day
34     Once a month or more but not every week
22     Once a year or more but not every month
11     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


11     Continually or almost continually
36     About half the time
39     Less than half the time
Spend Time Walking and Running — How much does this job require walking and running?


22     More than half the time
12     About half the time
53     Less than half the time
Letters and Memos — How often does the job require written letters and memos?


33     Once a week or more but not every day
23     Once a month or more but not every week
21     Once a year or more but not every month
20     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


33     Every day
12     Once a month or more but not every week
16     Once a year or more but not every month
38     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


14     Extremely competitive
15     Slightly competitive
21     Not at all competitive
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


13     Once a month or more but not every week
16     Once a year or more but not every month
38     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


11     Continually or almost continually
20     More than half the time
12     About half the time
17     Never
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


15     Extremely serious
26     Serious
45     Fairly serious
12     Not serious at all
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


20     Very high responsibility
18     High responsibility
12     Limited responsibility
42     No responsibility
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


18     Once a week or more but not every day
16     Once a month or more but not every week
22     Once a year or more but not every month
34     Never
Spend Time Sitting — How much does this job require sitting?


22     About half the time
68     Less than half the time
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


11     Every day
13     Once a week or more but not every day
13     Once a month or more but not every week
14     Once a year or more but not every month
49     Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


20     Once a week or more but not every day
12     Once a year or more but not every month
62     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


64     Less than half the time
33     Never
Public Speaking — How often do you have to perform public speaking in this job?


11     Once a month or more but not every week
72     Never
Degree of Automation — How automated is the job?
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


36     Once a year or more but not every month
62     Never
Work Schedules — How regular are the work schedules for this job?


17     Irregular (changes with weather conditions, production demands, or contract duration)
83     Regular (established routine, set schedule)
Exposed to Radiation — How often does this job require exposure to radiation?


11     Once a year or more but not every month
89     Never
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


96     Not important at all

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, nannies, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
43   High school diploma or equivalent Help
21   Post-secondary certificate Help

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Credentials

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
100 
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
67 
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
61 
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
22 
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
17 
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
6 
Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
84 
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
83 
Integrity — Job requires being honest and ethical.
81 
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
81 
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
78 
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
77 
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
75 
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
72 
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
70 
Persistence — Job requires persistence in the face of obstacles.
68 
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
68 
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
68 
Initiative — Job requires a willingness to take on responsibilities and challenges.
64 
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
64 
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
61 
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
58 
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
78 
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
67 
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
64 
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
56 
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50 
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
28 
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Wages & Employment Trends

Median wages (2016) $25.79 hourly, $53,640 annual
State wages Local Salary Info
 
Employment (2014) 219,000 employees
Projected growth (2014-2024) Decline (-2% or lower) Decline (-2% or lower)
Projected job openings (2014-2024) 19,700
State trends Employment Trends
 
Top industries (2014)
Information (74% employed in this sector)

Source: Bureau of Labor Statistics 2016 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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