Details Report for:
11-3021.00 - Computer and Information Systems Managers

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

Sample of reported job titles: Application Development Director, Computing Services Director, Data Processing Manager, Information Systems Director (IS Director), Information Systems Manager (IS Manager), Information Systems Supervisor (IS Supervisor), Information Technology Director (IT Director), Information Technology Manager (IT Manager), MIS Director (Management Information Systems Director), Technical Services Manager

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
78	Core	Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
78	Core	Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
77	Core	Review project plans to plan and coordinate project activity.
76	Core	Assign and review the work of systems analysts, programmers, and other computer-related workers.
75	Core	Provide users with technical support for computer problems.
74	Core	Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
72	Core	Recruit, hire, train and supervise staff, or participate in staffing decisions.
72	Core	Stay abreast of advances in technology.
71	Core	Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
68	Core	Develop and interpret organizational goals, policies, and procedures.
68	Core	Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
67	Core	Review and approve all systems charts and programs prior to their implementation.
66	Core	Prepare and review operational reports or project progress reports.
65	Core	Evaluate data processing proposals to assess project feasibility and requirements.
63	Core	Control operational budget and expenditures.
60	Core	Purchase necessary equipment.
80	Supplemental	Manage backup, security and user help systems.

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Technology Skills Save Table (XLS/CSV)

Access software — Citrix ; Mac HelpMate
Accounting software — Billing software; Tax software
Administration software — SolarWinds
Analytical or scientific software — IBM SPSS Statistics ; SAS ; StataCorp Stata; The MathWorks MATLAB
Application server software — Microsoft Windows Server; Oracle WebLogic Server ; Progress OpenEdge Application Server; Red Hat WildFly
Backup or archival software — Veritas NetBackup
Business intelligence and data analysis software — IBM Cognos Impromptu ; MicroStrategy ; Qlik Tech QlikView ; Tableau (see all 5 examples)
Calendar and scheduling software — Microsoft Entourage
Communications server software — IBM Domino
Compliance software — Pilgrim Quality Solutions SmartSolve; SOX COBIT
Configuration management software — Perforce Helix software; Puppet
Content workflow software — Atlassian JIRA
Customer relationship management CRM software — Blackbaud The Raiser's Edge ; Microsoft Dynamics CRM; Oracle Eloqua; Performance Solutions Technology ManagePro (see all 7 examples)
Data base management system software — Apache Hadoop ; MongoDB ; NoSQL ; Teradata Database (see all 11 examples)
Data base reporting software — SAP Crystal Reports
Data base user interface and query software — Data entry software ; Microsoft Access ; MySQL ; Oracle DBMS (see all 9 examples)
Data mining software — Google Analytics
Desktop publishing software — Adobe Systems Adobe Distiller
Development environment software — C ; Common business oriented language COBOL ; Eclipse IDE ; Microsoft Visual Basic (see all 13 examples)
Electronic mail software — Linux-based email software; Microsoft Exchange Server ; Microsoft Outlook ; QUALCOMM Eudora (see all 5 examples)
Enterprise application integration software — Extensible markup language XML ; IBM InfoSphere DataStage ; IBM WebSphere ; Progress Sonic ESB
Enterprise resource planning ERP software — Microsoft Dynamics ; NetSuite ERP ; Oracle JD Edwards EnterpriseOne ; SAP (see all 13 examples)
Enterprise system management software — IBM Power Systems software; Splunk Enterprise
Filesystem software — File transfer protocol FTP software; Samba; Symantec Veritas File System; Symantec Veritas Volume Manager
Financial analysis software — Oracle E-Business Suite Financials
Graphical user interface development software — TKSoftware
Graphics or photo imaging software — Adobe Systems Adobe Flash; Microsoft Visio
Helpdesk or call center software — Help desk software
Human resources software — Human resource management software HRMS
Internet browser software — Microsoft Internet Explorer; Netscape Navigator
LAN software
Metadata management software — CA Erwin Data Modeler
Network conferencing software — Microsoft Office SharePoint Server MOSS
Network connectivity terminal emulation software — Telnet programs software; Zephyr EXTRA! Terminal Emulation
Network monitoring software — Dartware InterMapper; Nagios
Network security and virtual private network VPN equipment software — Firewall software; Virtual private networking VPN software
Object or component oriented development software — C++ ; Objective C ; Practical extraction and reporting language Perl ; Python (see all 11 examples)
Object oriented data base management software — Microsoft Visual FoxPro; PostgreSQL
Office suite software — Corel Office Suite; Microsoft Office
Operating system software — Linux ; Oracle Solaris ; Shell script ; UNIX (see all 8 examples)
Platform interconnectivity software — IBM iSeries Access
Portal server software — Apache HTTP Server ; Oracle iPlanet Web Server
Presentation software — Apple iWork Keynote; Microsoft PowerPoint
Project management software — Microsoft Project ; Microsoft SharePoint ; Oracle Primavera Systems
Requirements analysis and system architecture software — Unified modeling language UML
Spreadsheet software — Apple iWork Numbers; Microsoft Excel
Transaction security and virus protection software — McAfee ; Symantec
Transaction server software — Customer information control system CICS
Video creation and editing software — Apple Final Cut Pro; Apple iMovie
WAN switching software and firmware — Cisco Systems WAN Manager
Web page creation and editing software — Microsoft Front Page
Web platform development software — Apache Tomcat ; JavaScript ; PHP: Hypertext Preprocessor ; Ruby on Rails (see all 16 examples)
Wireless software — Mobile wireless network infrastructure software
Word processing software — Apple iWork Pages; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Access servers
Computer servers — File servers; Mid-range computers; Netware servers; Web servers (see all 7 examples)
Computer tool kits
High end computer servers — Workstations
Inkjet printers
Integrated services digital network ISDN access devices — Robot automation tool
Laser fax machine — Laser facsimile machines
Laser printers
Mainframe computers
Network analyzers
Network interface cards — Network interface cards NIC
Network routers
Network switches
Peripheral controller cards — Industry standard architecture/peripheral component interconnect ISA/PCI cards
Personal computers
Photocopiers
Print servers
Punches or nail sets or drifts — Punchdown tools
Screwdrivers
Teleconference equipment — Teleconferencing equipment

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
94		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
76		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
68		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
63		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
62		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
61		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
54		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
51		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
41		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
40		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
37		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
31		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
31		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
29		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
29		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
28		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
24		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
23		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
23		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
20		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
15		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
11		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
11		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
10		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
7		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
6		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
6		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
6		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
5		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
1		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
1		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
0		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Skills Save Table (XLS/CSV)

Importance		Skill
78		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
75		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
72		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
72		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
72		Speaking — Talking to others to convey information effectively.
69		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
69		Coordination — Adjusting actions in relation to others' actions.
69		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
66		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
66		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
66		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
66		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
60		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
60		Time Management — Managing one's own time and the time of others.
56		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
53		Instructing — Teaching others how to do something.
53		Mathematics — Using mathematics to solve problems.
53		Operations Analysis — Analyzing needs and product requirements to create a design.
53		Persuasion — Persuading others to change their minds or behavior.
50		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
50		Negotiation — Bringing others together and trying to reconcile differences.
47		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
47		Service Orientation — Actively looking for ways to help people.
44		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
44		Programming — Writing computer programs for various purposes.
44		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
38		Technology Design — Generating or adapting equipment and technology to serve user needs.
38		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
25		Operation and Control — Controlling operations of equipment or systems.
22		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
19		Science — Using scientific rules and methods to solve problems.
13		Repairing — Repairing machines or systems using the needed tools.
10		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.

Abilities Save Table (XLS/CSV)

Importance		Ability
75		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
75		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
75		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
75		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
75		Written Comprehension — The ability to read and understand information and ideas presented in writing.
69		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
69		Near Vision — The ability to see details at close range (within a few feet of the observer).
69		Written Expression — The ability to communicate information and ideas in writing so others will understand.
66		Speech Clarity — The ability to speak clearly so others can understand you.
60		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
60		Speech Recognition — The ability to identify and understand the speech of another person.
56		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
56		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
53		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
50		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
50		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
47		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
44		Far Vision — The ability to see details at a distance.
44		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
44		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
41		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
41		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
35		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
31		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
28		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
28		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
25		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
25		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
19		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
19		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
19		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
13		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
10		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
6		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
6		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
6		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
3		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.
0		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
0		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
98		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
88		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
86		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
84		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
83		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
83		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
81		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
78		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
75		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
75		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
74		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
73		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
73		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
72		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
72		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
70		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
69		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
68		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
68		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
66		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
65		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
65		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
65		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
64		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
63		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
61		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
59		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
55		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
54		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
53		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
53		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
49		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
35		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
25		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
25		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
25		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
25		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
20		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
16		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
16		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
12		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Detailed Work Activities Save Table (XLS/CSV)

Develop computer or information systems.
Coordinate operational activities with external stakeholders.
Develop organizational goals or objectives.
Analyze data to inform operational decisions or activities.
Confer with organizational members to accomplish work activities.
Direct organizational operations, projects, or services.
Resolve employee or contractor problems.
Manage operations, research, or logistics projects.
Evaluate employee performance.
Advise customers on technical or procedural issues.
Conduct employee training programs.
Hire personnel.
Maintain knowledge of current developments in area of expertise.
Recruit personnel.
Determine resource needs.
Develop operating strategies, plans, or procedures.
Develop organizational policies or programs.
Recommend organizational process or policy changes.
Prepare operational progress or status reports.
Analyze data to determine project feasibility.
Manage organizational or project budgets.
Purchase materials, equipment, or other resources.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Electronic Mail — How often do you use electronic mail in this job?

See more occupations related to this work context.


100	Every day

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


83	A lot of freedom

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


78	Extremely important
19	Very important

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


63	Every day
37	Once a week or more but not every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


58	Constant contact with others
42	Contact with others most of the time

Spend Time Sitting — How much does this job require sitting?


59	Continually or almost continually
40	More than half the time

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


64	Extremely important
29	Very important

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


70	Very high responsibility
20	High responsibility

Telephone — How often do you have telephone conversations in this job?


48	Every day
52	Once a week or more but not every day

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


54	A lot of freedom
37	Some freedom

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


46	Very important results
44	Important results

Duration of Typical Work Week — Number of hours typically worked in one week.


65	More than 40 hours
33	40 hours

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


39	Extremely important
33	Very important
22	Important

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


45	Every day
15	Once a week or more but not every day

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


43	Extremely important
18	Very important
27	Important

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


66	Every day

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


38	Extremely serious

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


37	Highly competitive
22	Moderately competitive
14	Slightly competitive

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


41	Continually or almost continually
19	More than half the time
32	Less than half the time

Time Pressure — How often does this job require the worker to meet strict deadlines?


43	Once a week or more but not every day
25	Once a month or more but not every week

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


47	Once a week or more but not every day
39	Once a month or more but not every week
12	Once a year or more but not every month

Deal With External Customers — How important is it to work with external customers or the public in this job?


17	Extremely important
40	Important
33	Fairly important

Letters and Memos — How often does the job require written letters and memos?


26	Every day
13	Once a week or more but not every day
11	Once a month or more but not every week
36	Once a year or more but not every month
14	Never

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


44	Once a week or more but not every day
52	Once a year or more but not every month

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


30	High responsibility
27	Moderate responsibility
40	Limited responsibility

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


34	Continually or almost continually
15	About half the time
19	Less than half the time
29	Never

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


21	Moderately close (at arm's length)
65	I work with others but not closely (e.g., private office)

Degree of Automation — How automated is the job?


33	Highly automated
24	Moderately automated
34	Not at all automated

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


28	Once a week or more but not every day
17	Once a year or more but not every month
46	Never

Public Speaking — How often do you have to perform public speaking in this job?


13	Once a month or more but not every week
63	Once a year or more but not every month
17	Never

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?

Spend Time Walking and Running — How much does this job require walking and running?

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


25	Once a year or more but not every month
64	Never

Spend Time Standing — How much does this job require standing?


54	Less than half the time

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


13	Once a week or more but not every day
12	Once a year or more but not every month
75	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


11	Once a year or more but not every month
73	Never

Work Schedules — How regular are the work schedules for this job?


23	Irregular (changes with weather conditions, production demands, or contract duration)
77	Regular (established routine, set schedule)

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


19	Once a year or more but not every month
73	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


32	Once a year or more but not every month
68	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


23	Once a year or more but not every month
74	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


32	Less than half the time
68	Never

Exposed to High Places — How often does this job require exposure to high places?


11	Once a year or more but not every month
81	Never

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


15	Once a year or more but not every month
79	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


17	Fairly important
78	Not important at all

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


26	Less than half the time
74	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


14	Once a year or more but not every month
82	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


15	Once a year or more but not every month
85	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


17	Once a year or more but not every month
83	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


15	Less than half the time
85	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


13	Once a year or more but not every month
87	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


11	Less than half the time
89	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


91	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


91	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


94	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


96	Never

Exposed to Radiation — How often does this job require exposure to radiation?


98	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Four: Considerable Preparation Needed
Education	Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range	(7.0 to < 8.0)

Education

Percentage of Respondents	Education Level Required
48	Bachelor's degree
26	Some college, no degree
14	Master's degree

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
95		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
72		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
50		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
11		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
11		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
92		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
92		Integrity — Job requires being honest and ethical.
89		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
84		Initiative — Job requires a willingness to take on responsibilities and challenges.
83		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
81		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
80		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
79		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
79		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
78		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
76		Persistence — Job requires persistence in the face of obstacles.
73		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
70		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
68		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
68		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
67		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values Save Table (XLS/CSV)

Extent		Work Value
92		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
78		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
72		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
72		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
67		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
56		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Related Occupations Save Table (XLS/CSV)

11-3071.03	Logistics Managers
13-1081.01	Logistics Engineers Green
13-1081.02	Logistics Analysts
13-2099.02	Risk Management Specialists
15-1121.00	Computer Systems Analysts
15-1122.00	Information Security Analysts
15-1133.00	Software Developers, Systems Software
15-1143.00	Computer Network Architects
15-1199.02	Computer Systems Engineers/Architects Bright Outlook
27-2012.05	Technical Directors/Managers

Wages & Employment Trends

Median wages (2018)	$68.53 hourly, $142,530 annual
State wages

Employment (2018)	414,000 employees
Projected growth (2018-2028)	Much faster than average (11% or higher)
Projected job openings (2018-2028)	38,800
State trends

Top industries (2018)	Professional, Scientific, and Technical Services (32% employed in this sector) Finance and Insurance (11%) Information (11%) (see all industries)

Source: Bureau of Labor Statistics 2018 wage data and 2018-2028 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2018-2028). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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