Details Report for:
11-3012.00 - Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
The occupation code you requested, 11-3011.00 (Administrative Services Managers), is no longer in use. In the future, please use 11-3012.00 (Administrative Services Managers) instead.
Sample of reported job titles: Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrator, Business Administrator, Business Manager
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
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Category | Task |
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68 ![]() ![]() |
Core | |
68 ![]() ![]() |
Core | |
60 ![]() ![]() |
Core | |
58 ![]() ![]() |
Core | |
55 ![]() ![]() |
Core | |
77 ![]() ![]() |
Supplemental | |
74 ![]() ![]() |
Supplemental | |
73 ![]() ![]() |
Supplemental | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available | |
Not available | Not available |
Technology Skills Save Table (XLS/CSV)
- Accounting software — Fund accounting software; Intuit QuickBooks
; Sage 50 Accounting
- Analytical or scientific software — IBM SPSS Statistics
; Minitab
; SAS
- Computer aided design CAD software — Autodesk AutoCAD
- Content workflow software — Atlassian JIRA
- Customer relationship management CRM software — Blackbaud The Raiser's Edge
- Data base management system software — Teradata Database
- Data base reporting software — SAP BusinessObjects Crystal Reports
- Data base user interface and query software — Data entry software
; FileMaker Pro; Microsoft Access
; Yardi
(see all 5 examples)
- Desktop publishing software — Adobe Systems Adobe PageMaker; Microsoft Publisher
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — Email software; IBM Notes
; Microsoft Outlook
; Novell GroupWise
- Enterprise resource planning ERP software — Microsoft Dynamics
; Microsoft Dynamics GP
; Oracle Hyperion
; Oracle PeopleSoft
(see all 8 examples)
- Enterprise system management software — IBM Power Systems software
- Financial analysis software — Delphi Technology
- Graphics or photo imaging software — Microsoft Visio
- Human resources software — ADP Enterprise HRMS; ADP Workforce Now
; Human resource management software HRMS
- Industrial control software — Supervisory control and data acquisition SCADA software
- Information retrieval or search software — LexisNexis
- Instant messaging software — GroupMe
- Internet browser software — Microsoft Internet Explorer; Web browser software
- Medical software — Medical procedure coding software; PracticeWorks Systems Kodak WINOMS CS
- Object or component oriented development software — R
- Office suite software — Google Drive
; Microsoft Office
- Operating system software — Microsoft Windows XP
- Presentation software — Microsoft PowerPoint
- Project management software — Microsoft Project
; Microsoft SharePoint
; Oracle Primavera Enterprise Project Portfolio Management
- Spreadsheet software — Microsoft Excel
- Web page creation and editing software — LinkedIn
- Word processing software — Google Docs
; Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Desktop calculator — 10-key calculators
- Desktop computers
- Laser fax machine — Laser facsimile machines
- Mobile phones
- Notebook computers — Laptop computers
- Personal computers
- Personal digital assistant PDAs or organizers — Personal digital assistants PDA
- Photocopiers — Photocopying equipment
- Scanners
- Special purpose telephones — Multi-line telephone systems
- Tablet computers
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
86 ![]() ![]() |
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81 ![]() ![]() |
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76 ![]() ![]() |
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73 ![]() ![]() |
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59 ![]() ![]() |
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59 ![]() ![]() |
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57 ![]() ![]() |
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57 ![]() ![]() |
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48 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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46 ![]() ![]() |
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41 ![]() ![]() |
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35 ![]() ![]() |
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33 ![]() ![]() |
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32 ![]() ![]() |
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28 ![]() ![]() |
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27 ![]() ![]() |
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24 ![]() ![]() |
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24 ![]() ![]() |
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19 ![]() ![]() |
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15 ![]() ![]() |
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13 ![]() ![]() |
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12 ![]() ![]() |
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11 ![]() ![]() |
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9 ![]() ![]() |
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9 ![]() ![]() |
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7 ![]() ![]() |
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3 ![]() ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
75 ![]() ![]() |
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75 ![]() ![]() |
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75 ![]() ![]() |
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72 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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66 ![]() ![]() |
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60 ![]() ![]() |
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60 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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56 ![]() ![]() |
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53 ![]() ![]() |
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53 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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31 ![]() ![]() |
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31 ![]() ![]() |
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22 ![]() ![]() |
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16 ![]() ![]() |
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13 ![]() ![]() |
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10 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
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0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
91 ![]() ![]() |
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86 ![]() ![]() |
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85 ![]() ![]() |
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81 ![]() ![]() |
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80 ![]() ![]() |
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79 ![]() ![]() |
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79 ![]() ![]() |
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76 ![]() ![]() |
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74 ![]() ![]() |
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74 ![]() ![]() |
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73 ![]() ![]() |
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72 ![]() ![]() |
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72 ![]() ![]() |
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71 ![]() ![]() |
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70 ![]() ![]() |
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69 ![]() ![]() |
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69 ![]() ![]() |
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68 ![]() ![]() |
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68 ![]() ![]() |
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66 ![]() ![]() |
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61 ![]() ![]() |
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59 ![]() ![]() |
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35 ![]() ![]() |
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26 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Prepare operational budgets.
- Hire personnel.
- Direct administrative or support services.
- Develop organizational goals or objectives.
- Prepare operational progress or status reports.
- Manage inventories of products or organizational resources.
- Purchase materials, equipment, or other resources.
- Analyze data to inform operational decisions or activities.
- Recommend organizational process or policy changes.
- Conduct employee training programs.
- Communicate technical information to suppliers, contractors, or regulatory agencies.
- Confer with managers to make operational decisions.
- Develop organizational policies or programs.
- Establish standards for products, processes, or procedures.
- Evaluate information related to legal matters in public or personal records.
- Maintain current knowledge related to work activities.
- Maintain records, documents, or other files.
- Manage human resources activities.
- Prepare employee work schedules.
- Read documents to gather technical information.
- Respond to customer problems or complaints.
- Select resources needed to accomplish tasks.
- Supervise clerical or administrative personnel.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Three: Medium Preparation Needed |
Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. |
Related Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants. |
SVP Range | (6.0 to < 7.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
100 ![]() ![]() |
||
72 ![]() ![]() |
||
28 ![]() ![]() |
||
22 ![]() ![]() |
||
17 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
0 ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
93 ![]() ![]() |
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92 ![]() ![]() |
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88 ![]() ![]() |
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86 ![]() ![]() |
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84 ![]() ![]() |
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83 ![]() ![]() |
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81 ![]() ![]() |
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80 ![]() ![]() |
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78 ![]() ![]() |
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76 ![]() ![]() |
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76 ![]() ![]() |
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75 ![]() ![]() |
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74 ![]() ![]() |
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74 ![]() ![]() |
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71 ![]() ![]() |
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66 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
11-1021.00 | General and Operations Managers ![]() |
11-9071.00 | Gambling Managers ![]() |
11-9141.00 | Property, Real Estate, and Community Association Managers |
13-1022.00 | Wholesale and Retail Buyers, Except Farm Products |
13-1031.00 | Claims Adjusters, Examiners, and Investigators |
13-1071.00 | Human Resources Specialists ![]() |
13-2072.00 | Loan Officers |
43-1011.00 | First-Line Supervisors of Office and Administrative Support Workers ![]() |
43-3061.00 | Procurement Clerks |
43-6011.00 | Executive Secretaries and Executive Administrative Assistants |
Wages & Employment Trends
Median wage data for Administrative Services and Facilities Managers.
Employment data for Administrative Services and Facilities Managers.
Industry data for Administrative Services and Facilities Managers.
Median wages (2019) | $46.61 hourly, $96,940 annual |
State wages | |
Local wages | |
Employment (2019) | 325,900 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 26,300 |
State trends | |
Top industries (2019) | Government (14% employed in this sector)
Educational Services (12%)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- American Society for Public Administration
- Association of Executive and Administrative Professionals
- International Facility Management Association
- National Association of College and University Business Officers
- National Notary Association
- Occupational Outlook Handbook: Administrative services managers
- Society for Human Resource Management