Details Report for:
11-3012.00 - Administrative Services Managers

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

The occupation code you requested, 11-3011.00 (Administrative Services Managers), is no longer in use. In the future, please use 11-3012.00 (Administrative Services Managers) instead.

Sample of reported job titles: Administrative Coordinator, Administrative Director, Administrative Manager, Administrative Officer, Administrator, Business Administrator, Business Manager

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Tasks Save Table (XLS/CSV)

Importance	Category	Task
68	Core	Prepare and review operational reports and schedules to ensure accuracy and efficiency.
68	Core	Set goals and deadlines for the department.
60	Core	Acquire, distribute and store supplies.
58	Core	Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
55	Core	Conduct classes to teach procedures to staff.
77	Supplemental	Plan, administer, and control budgets for contracts, equipment, and supplies.
74	Supplemental	Hire and terminate clerical and administrative personnel.
73	Supplemental	Direct or coordinate the supportive services department of a business, agency, or organization.
Not available	Not available	Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
Not available	Not available	Develop operational standards and procedures for the work unit or department.
Not available	Not available	Establish work procedures or schedules to organize the daily work of administrative staff.
Not available	Not available	Learn to operate new office technologies as they are developed and implemented.
Not available	Not available	Manage paper or electronic filing systems by recording information, updating paperwork, or maintaining documents, such as attendance records or correspondence.
Not available	Not available	Meet with other departmental leaders to establish organizational goals, strategic plans, and objectives, as well as make decisions about personnel, resources, and space or equipment needs.
Not available	Not available	Oversee payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Not available	Not available	Read through contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
Not available	Not available	Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
Not available	Not available	Supervise administrative staff and provide training and orientation to new staff.

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Technology Skills Save Table (XLS/CSV)

Accounting software — Fund accounting software; Intuit QuickBooks ; Sage 50 Accounting
Analytical or scientific software — IBM SPSS Statistics ; Minitab ; SAS
Cloud-based data access and sharing software — Google Drive ; Microsoft SharePoint
Computer aided design CAD software — Autodesk AutoCAD
Content workflow software — Atlassian JIRA
Customer relationship management CRM software — Blackbaud The Raiser's Edge
Data base management system software — Teradata Database
Data base reporting software — SAP BusinessObjects Crystal Reports
Data base user interface and query software — Data entry software; Microsoft Access ; Sage 300 Construction and Real Estate; Yardi software (see all 5 examples)
Desktop publishing software — Adobe Systems Adobe PageMaker; Microsoft Publisher
Document management software — Adobe Systems Adobe Acrobat
Electronic mail software — Email software; IBM Notes ; MicroFocus GroupWise; Microsoft Outlook
Enterprise resource planning ERP software — Microsoft Dynamics ; Microsoft Dynamics GP ; Oracle Hyperion ; Oracle PeopleSoft (see all 8 examples)
Enterprise system management software — IBM Power Systems software
Financial analysis software — Delphi Technology
Human resources software — ADP Enterprise HRMS; ADP Workforce Now ; Human resource management software HRMS
Industrial control software — Supervisory control and data acquisition SCADA software
Information retrieval or search software — LexisNexis
Instant messaging software — GroupMe
Internet browser software — Microsoft Internet Explorer; Web browser software
Medical software — Medical procedure coding software; PracticeWorks Systems Kodak WINOMS CS
Object or component oriented development software — R
Office suite software — Microsoft Office
Operating system software — Microsoft Windows XP
Presentation software — Microsoft PowerPoint
Process mapping and design software — Microsoft Visio
Project management software — Microsoft Project ; Oracle Primavera Enterprise Project Portfolio Management
Spreadsheet software — Microsoft Excel
Web page creation and editing software — LinkedIn
Word processing software — Google Docs ; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Desktop calculator — 10-key calculators
Desktop computers
Laser fax machine — Laser facsimile machines
Mobile phones
Notebook computers — Laptop computers
Personal computers
Personal digital assistant PDAs or organizers — Personal digital assistants PDA
Photocopiers — Photocopying equipment
Scanners
Special purpose telephones — Multi-line telephone systems
Tablet computers

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
86		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
81		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
76		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
73		Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
59		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
59		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
57		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
57		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
48		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
47		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
47		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
46		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
41		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
35		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
33		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
32		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
28		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
27		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
27		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
24		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
24		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
20		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
19		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
19		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
15		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
13		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
13		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
12		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
11		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
9		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
9		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
7		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
3		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Skills Save Table (XLS/CSV)

Importance		Skill
75		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75		Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
75		Time Management — Managing one's own time and the time of others.
72		Speaking — Talking to others to convey information effectively.
69		Coordination — Adjusting actions in relation to others' actions.
69		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
69		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
66		Negotiation — Bringing others together and trying to reconcile differences.
60		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
60		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
56		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
56		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
56		Service Orientation — Actively looking for ways to help people.
56		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
53		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
53		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
50		Instructing — Teaching others how to do something.
50		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
50		Persuasion — Persuading others to change their minds or behavior.
47		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
47		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
44		Operations Analysis — Analyzing needs and product requirements to create a design.
44		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
31		Mathematics — Using mathematics to solve problems.
31		Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
31		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
22		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
16		Operation and Control — Controlling operations of equipment or systems.
13		Technology Design — Generating or adapting equipment and technology to serve user needs.
10		Programming — Writing computer programs for various purposes.
3		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Repairing — Repairing machines or systems using the needed tools.
0		Science — Using scientific rules and methods to solve problems.

Abilities Save Table (XLS/CSV)

Importance		Ability
75		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
75		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
75		Written Comprehension — The ability to read and understand information and ideas presented in writing.
72		Written Expression — The ability to communicate information and ideas in writing so others will understand.
66		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
66		Near Vision — The ability to see details at close range (within a few feet of the observer).
66		Speech Clarity — The ability to speak clearly so others can understand you.
66		Speech Recognition — The ability to identify and understand the speech of another person.
63		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
63		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
53		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
53		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
53		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
50		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
47		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
47		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
44		Far Vision — The ability to see details at a distance.
44		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
44		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
38		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
31		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
28		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
28		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
25		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
25		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
25		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
25		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
19		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
16		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
16		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
16		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
13		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
13		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
13		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
13		Glare Sensitivity — The ability to see objects in the presence of a glare or bright lighting.
13		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
13		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
13		Night Vision — The ability to see under low-light conditions.
13		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
13		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
13		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
13		Sound Localization — The ability to tell the direction from which a sound originated.
13		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
10		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
6		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
91		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
86		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
85		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
81		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
80		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
79		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
79		Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
76		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
74		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
74		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
73		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
72		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
72		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
71		Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
70		Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
69		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
69		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
68		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
68		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
66		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
65		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
63		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
62		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
61		Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
59		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
57		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
57		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
56		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
56		Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
54		Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
54		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
53		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
52		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
52		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
49		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
48		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
39		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
37		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
37		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
35		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
26		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Detailed Work Activities Save Table (XLS/CSV)

Prepare operational budgets.
Hire personnel.
Direct administrative or support services.
Develop organizational goals or objectives.
Prepare operational progress or status reports.
Manage inventories of products or organizational resources.
Purchase materials, equipment, or other resources.
Analyze data to inform operational decisions or activities.
Recommend organizational process or policy changes.
Conduct employee training programs.
Communicate technical information to suppliers, contractors, or regulatory agencies.
Confer with managers to make operational decisions.
Develop organizational policies or programs.
Establish standards for products, processes, or procedures.
Evaluate information related to legal matters in public or personal records.
Maintain current knowledge related to work activities.
Maintain records, documents, or other files.
Manage human resources activities.
Prepare employee work schedules.
Read documents to gather technical information.
Respond to customer problems or complaints.
Select resources needed to accomplish tasks.
Supervise clerical or administrative personnel.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Electronic Mail — How often do you use electronic mail in this job?

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96	Every day

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


90	Every day

Telephone — How often do you have telephone conversations in this job?


80	Every day
18	Once a week or more but not every day

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


60	Extremely important
36	Very important

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


55	Constant contact with others
42	Contact with others most of the time

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


74	Every day
15	Never

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


39	Extremely important
43	Very important
12	Important

Deal With External Customers — How important is it to work with external customers or the public in this job?


49	Extremely important
27	Very important
16	Important

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


54	A lot of freedom
21	Some freedom
14	Limited freedom

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


45	Very high responsibility
25	High responsibility
23	Moderate responsibility

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


43	Very high responsibility
25	High responsibility
26	Moderate responsibility

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


43	A lot of freedom
34	Some freedom
11	Limited freedom

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


39	Extremely important
30	Very important
22	Important

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


42	Every day
28	Once a week or more but not every day
15	Once a month or more but not every week

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


39	Very important results
32	Important results
12	Minor results

Time Pressure — How often does this job require the worker to meet strict deadlines?


13	Every day
55	Once a week or more but not every day
21	Once a month or more but not every week
11	Once a year or more but not every month

Spend Time Sitting — How much does this job require sitting?


21	Continually or almost continually
44	More than half the time
21	About half the time
11	Less than half the time

Letters and Memos — How often does the job require written letters and memos?


33	Every day
13	Once a week or more but not every day
34	Once a month or more but not every week
14	Once a year or more but not every month

Duration of Typical Work Week — Number of hours typically worked in one week.


39	More than 40 hours
44	40 hours
17	Less than 40 hours

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


35	Extremely important
19	Very important
11	Important
18	Fairly important
17	Not important at all

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


37	Once a week or more but not every day
38	Once a month or more but not every week
22	Once a year or more but not every month

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


31	Once a week or more but not every day
34	Once a month or more but not every week
28	Once a year or more but not every month

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


20	Moderately close (at arm's length)
33	Slightly close (e.g., shared office)
44	I work with others but not closely (e.g., private office)

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


11	Extremely serious
25	Very serious
22	Serious
15	Fairly serious
28	Not serious at all

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


11	Continually or almost continually
16	More than half the time
27	About half the time
28	Less than half the time
18	Never

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


15	Every day
18	Once a week or more but not every day
21	Once a month or more but not every week
22	Once a year or more but not every month
26	Never

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


31	Moderately competitive
27	Slightly competitive
25	Not at all competitive

Spend Time Standing — How much does this job require standing?


15	More than half the time
25	About half the time
53	Less than half the time

Spend Time Walking and Running — How much does this job require walking and running?


28	About half the time
56	Less than half the time

Public Speaking — How often do you have to perform public speaking in this job?


16	Once a month or more but not every week
44	Once a year or more but not every month
25	Never

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


13	Continually or almost continually
33	Less than half the time
38	Never

Degree of Automation — How automated is the job?


32	Moderately automated
30	Slightly automated
31	Not at all automated

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


16	Once a month or more but not every week
21	Once a year or more but not every month
46	Never

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


15	Every day
24	Once a year or more but not every month
50	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


17	Once a week or more but not every day
18	Once a year or more but not every month
57	Never

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


13	Every day
18	Once a year or more but not every month
61	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


11	Once a week or more but not every day
25	Once a year or more but not every month
55	Never

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


17	Once a month or more but not every week
16	Once a year or more but not every month
59	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


19	Once a year or more but not every month
63	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


11	Once a month or more but not every week
28	Once a year or more but not every month
53	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


17	Once a month or more but not every week
24	Once a year or more but not every month
54	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


45	Less than half the time
44	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


24	Once a year or more but not every month
61	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


59	Less than half the time
37	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


18	Once a year or more but not every month
68	Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


15	Once a year or more but not every month
70	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


13	Once a year or more but not every month
72	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


16	Once a year or more but not every month
72	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


14	Important
73	Not important at all

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


18	Once a year or more but not every month
74	Never

Exposed to High Places — How often does this job require exposure to high places?


14	Once a month or more but not every week
16	Once a year or more but not every month
70	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


22	Less than half the time
72	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


27	Less than half the time
72	Never

Work Schedules — How regular are the work schedules for this job?


90	Regular (established routine, set schedule)

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


14	Once a year or more but not every month
86	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


97	Never

Exposed to Radiation — How often does this job require exposure to radiation?


100	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Three: Medium Preparation Needed
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range	(6.0 to < 7.0)

Education

Percentage of Respondents	Education Level Required
34	High school diploma or equivalent
24	Bachelor's degree
13	Post-secondary certificate

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
100		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
72		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
28		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
22		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
17		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
0		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
93		Integrity — Job requires being honest and ethical.
92		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
88		Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
86		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
84		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
83		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
81		Initiative — Job requires a willingness to take on responsibilities and challenges.
80		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
78		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
76		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
76		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
75		Persistence — Job requires persistence in the face of obstacles.
74		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
74		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
71		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
66		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values Save Table (XLS/CSV)

Extent		Work Value
89		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
78		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
61		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
61		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
61		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Related Occupations Save Table (XLS/CSV)

11-1021.00	General and Operations Managers
11-9071.00	Gambling Managers
11-9141.00	Property, Real Estate, and Community Association Managers
13-1022.00	Wholesale and Retail Buyers, Except Farm Products
13-1031.00	Claims Adjusters, Examiners, and Investigators
13-1071.00	Human Resources Specialists
13-2072.00	Loan Officers
43-1011.00	First-Line Supervisors of Office and Administrative Support Workers Bright Outlook
43-3061.00	Procurement Clerks
43-6011.00	Executive Secretaries and Executive Administrative Assistants

Wages & Employment Trends

Median wage data for Administrative Services and Facilities Managers.
Employment data for Administrative Services and Facilities Managers.
Industry data for Administrative Services and Facilities Managers.

Median wages (2020)	$47.54 hourly, $98,890 annual
State wages
Local wages	ZIP Code:

Employment (2020)	322,000 employees
Projected growth (2020-2030)	Average (5% to 10%)
Projected job openings (2020-2030)	29,200
State trends

Top industries (2020)	Government (14% employed in this sector) Educational Services (13%) Health Care and Social Assistance (13%) (see all industries)

Source: Bureau of Labor Statistics 2020 wage data and 2020-2030 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2020-2030). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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