Details Report for:
15-1231.00 - Computer Network Support Specialists
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Sample of reported job titles: Computer Network Specialist, IT Consultant (Information Technology Consultant), Network Specialist, Network Support Specialist, Network Technical Analyst, Network Technician, Personal Computer Network Analyst, Systems Specialist
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
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Category | Task |
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Core | |
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51 ![]() ![]() |
Core |
Technology Skills Save Table (XLS/CSV)
- Access software — Citrix
- Administration software — Cisco Systems CiscoWorks; Hewlett-Packard HP Network Node Manager; ifconfig; SolarWinds (see all 6 examples)
- Backup or archival software — EMC NetWorker; Roxio Retrospect; Tape backup system software; Veritas NetBackup (see all 6 examples)
- Communications server software — IBM Domino
- Computer aided design CAD software
— Network design software
- Configuration management software — Automated installation software; EMC Ionix Network Configuration Manager; Microsoft Windows Sysprep; VMWare
(see all 6 examples)
- Customer relationship management CRM software
- Data base management system software — Database management software; MySQL
; Teradata Database
- Data base user interface and query software — Data entry software
; Microsoft Access
; Microsoft SQL Server
- Desktop communications software — Remote control software; Symantec pcAnywhere
- Development environment software — Microsoft PowerShell
; Microsoft Visual Basic
; Microsoft Visual Basic Scripting Edition VBScript
; Ruby
- Document management software — Adobe Systems Adobe Acrobat
- Electronic mail software — IBM Notes
; Microsoft Exchange Server
- Enterprise application integration software — BMC Software Control-M; IBM Websphere
- Enterprise resource planning ERP software
— Microsoft Dynamics
- Enterprise system management software — IBM Power Systems software; Splunk Enterprise
- Filesystem software — File server software; IBM Tivoli NetView Distribution Manager
- Graphics or photo imaging software — Adobe Systems Adobe Flash
- Helpdesk or call center software — BMC Software Remedy IT Service Management Suite
- Internet directory services software — Microsoft Active Directory; Novell eDirectory
- Internet protocol IP multimedia subsystem software — Voice over internet protocol VoiP system software
- Network monitoring software — Nagios
; WildPackets OmniPeek Network Analyzer; Wireshark
; Zabbix (see all 35 examples)
- Network operating system enhancement software — Traffic shapers
- Network security and virtual private network VPN equipment software — Firewall software; Network intrusion detection software; Virtual private networking VPN software
- Network security or virtual private network VPN management software — Intrusion prevention system IPS; Network and system vulnerability assessment software; NIKSUN NetDetector; Sonicwall SonicOS Enhanced (see all 6 examples)
- Object or component oriented development software — Oracle Java
; Practical extraction and reporting language Perl
; Python
- Office suite software — Microsoft Office
- Operating system software — Job control language JCL; Linux
; Microsoft Windows Server
; Oracle Solaris
(see all 18 examples)
- Platform interconnectivity software — Connectivity software
- Presentation software — Microsoft PowerPoint
- Program testing software — Load testing software
- Project management software — Bentley ProjectWise; Microsoft Project
; Microsoft SharePoint
; Project planning software
- Spreadsheet software — Microsoft Excel
- Storage networking software — EMC Symmetrix DMX; Storage area network SAN software
- Transaction security and virus protection software — Encryption software; McAfee; Root kit detection software; Symantec
(see all 9 examples)
- Transaction server software — Customer information control system CICS; Microsoft Internet Information Services IIS
- Web platform development software — Apache Tomcat
; LAMP Stack
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Access servers — Remote access servers
- Circuit tester — Continuity testers; Test lights
- Computer servers — Caching engines; Network address translation NAT appliances
- Hard disk arrays — Redundant array of independent disks RAID systems
- Laser fax machine — Laser facsimile machines
- Mainframe computers
- Network analyzers — Asynchronous transfer mode ATM analyzers; Port analyzer adapters; Synchronous optical network SONET analyzers; Throughput testers (see all 9 examples)
- Notebook computers — Laptop computers
- Personal computers
- Photocopiers — Copy machines
- Power meters — Powerline monitors
- Screwdrivers
- Server load balancer — Load balancers
- Voltage or current meters — Cable testers
Knowledge Save Table (XLS/CSV)
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Skills Save Table (XLS/CSV)
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Skill |
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69 ![]() ![]() |
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Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
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Work Activity |
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Detailed Work Activities Save Table (XLS/CSV)
- Create electronic data backup to prevent loss of information.
- Implement security measures for computer or information systems.
- Analyze security of systems, network, or data.
- Resolve computer network problems.
- Document network-related activities or tasks.
- Configure computer networks.
- Install computer software.
- Test computer system operations to ensure proper functioning.
- Analyze data to identify or resolve operational problems.
- Monitor the performance of computer networks.
- Provide technical support for computer network issues.
- Troubleshoot issues with computer applications or systems.
- Maintain computer hardware.
- Install computer hardware.
- Develop specifications for computer network operation.
- Test computer hardware performance.
- Test software performance.
- Update knowledge about emerging industry or technology trends.
- Train others in computer interface or software use.
- Document operational activities.
- Conduct research to gain information about products or processes.
- Prepare instruction manuals.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Four: Considerable Preparation Needed |
Education | Most of these occupations require a four-year bachelor's degree, but some do not. |
Related Experience | A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified. |
Job Training | Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training. |
Job Zone Examples | Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators. |
SVP Range | (7.0 to < 8.0) |
Education
![]() Percentage of Respondents |
Education Level Required |
---|---|
47 ![]() ![]() |
Bachelor's degree |
22 ![]() ![]() |
Associate's degree |
14 ![]() ![]() |
Some college, no degree |
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
83 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
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Work Styles Save Table (XLS/CSV)
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Work Style |
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Wages & Employment Trends
Median wages (2019) | $30.51 hourly, $63,460 annual |
State wages | |
Local wages | |
Employment (2019) | 195,100 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 14,800 |
State trends | |
Top industries (2019) | Professional, Scientific, and Technical Services (25% employed in this sector)
Information (19%)
Educational Services (10%)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.