Details Report for:
15-1231.00 - Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Sample of reported job titles: Computer Network Specialist, IT Consultant (Information Technology Consultant), Network Specialist, Network Support Specialist, Network Technical Analyst, Network Technician, Personal Computer Network Analyst, Systems Specialist

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Tasks Save Table (XLS/CSV)

Importance	Category	Task
86	Core	Back up network data.
84	Core	Configure security settings or access permissions for groups or individuals.
82	Core	Analyze and report computer network security breaches or attempted breaches.
80	Core	Identify the causes of networking problems, using diagnostic testing software and equipment.
77	Core	Document network support activities.
76	Core	Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
76	Core	Install network software, including security or firewall software.
74	Core	Troubleshoot network or connectivity problems for users or user groups.
74	Core	Provide telephone support related to networking or connectivity issues.
74	Core	Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
74	Core	Analyze network data to determine network usage, disk space availability, or server function.
73	Core	Perform routine maintenance or standard repairs to networking components or equipment.
72	Core	Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
72	Core	Install new hardware or software systems or components, ensuring integration with existing network systems.
67	Core	Test computer software or hardware, using standard diagnostic testing equipment and procedures.
67	Core	Install or repair network cables, including fiber optic cables.
67	Core	Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
65	Core	Create or update technical documentation for network installations or changes to existing installations.
65	Core	Train users in procedures related to network applications software or related systems.
64	Core	Test repaired items to ensure proper operation.
63	Core	Install and configure wireless networking equipment.
61	Core	Maintain logs of network activity.
61	Core	Document help desk requests and resolutions.
59	Core	Research hardware or software products to meet technical networking or security needs.
57	Core	Create or revise user instructions, procedures, or manuals.
51	Core	Run monthly network reports.

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Technology Skills Save Table (XLS/CSV)

Access software — Citrix
Administration software — Cisco Systems CiscoWorks; Hewlett-Packard HP Network Node Manager; ifconfig; SolarWinds (see all 6 examples)
Backup or archival software — EMC NetWorker; Roxio Retrospect; Tape backup system software; Veritas NetBackup (see all 6 examples)
Communications server software — IBM Domino
Computer aided design CAD software — Network design software
Configuration management software — Automated installation software; EMC Ionix Network Configuration Manager; Patch and update management software; VMWare (see all 6 examples)
Customer relationship management CRM software
Data base management system software — Database management software; MySQL ; Teradata Database
Data base user interface and query software — Data entry software ; Microsoft Access ; Microsoft SQL Server
Desktop communications software — Remote control software; Symantec pcAnywhere
Development environment software — Microsoft Azure ; Microsoft PowerShell ; Microsoft Visual Basic Scripting Edition VBScript ; Ruby (see all 5 examples)
Document management software — Adobe Systems Adobe Acrobat
Electronic mail software — IBM Notes ; Microsoft Exchange
Enterprise application integration software — BMC Software Control-M; IBM Websphere
Enterprise resource planning ERP software — Microsoft Dynamics
Enterprise system management software — IBM Power Systems software; Splunk Enterprise
Filesystem software — File server software; IBM Tivoli NetView Distribution Manager
Graphics or photo imaging software — Adobe Systems Adobe Flash
Helpdesk or call center software — BMC Software Remedy IT Service Management Suite
Internet directory services software — Microsoft Active Directory; Novell eDirectory
Internet protocol IP multimedia subsystem software — Voice over internet protocol VoiP system software
Network monitoring software — Dartware InterMapper; Nagios ; WildPackets OmniPeek Network Analyzer; Wireshark (see all 35 examples)
Network operating system enhancement software — Traffic shapers
Network security and virtual private network VPN equipment software — Firewall software; Network intrusion detection software; Virtual private networking VPN software
Network security or virtual private network VPN management software — Intrusion prevention system IPS; Network and system vulnerability assessment software; NIKSUN NetDetector; Sonicwall SonicOS Enhanced (see all 6 examples)
Object or component oriented development software — Oracle Java ; Practical extraction and reporting language Perl ; Python
Office suite software — Microsoft Office
Operating system software — Bash ; Microsoft Windows Server ; Red Hat Enterprise Linux ; UNIX Shell (see all 18 examples)
Platform interconnectivity software — Connectivity software
Presentation software — Microsoft PowerPoint
Program testing software — Load testing software
Project management software — Bentley ProjectWise; Microsoft Project ; Microsoft SharePoint ; Project planning software
Spreadsheet software — Microsoft Excel
Storage networking software — EMC Symmetrix DMX; Storage area network SAN software
Transaction security and virus protection software — Encryption software; McAfee; Symantec ; Symantec Norton Antivirus (see all 9 examples)
Transaction server software — Customer information control system CICS; Microsoft Internet Information Services IIS
Web platform development software — Apache Tomcat ; LAMP Stack
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Access servers — Remote access servers
Circuit tester — Continuity testers; Test lights
Computer servers — Caching engines; Network address translation NAT appliances
Hard disk arrays — Redundant array of independent disks RAID systems
Laser fax machine — Laser facsimile machines
Mainframe computers
Network analyzers — Asynchronous transfer mode ATM analyzers; Port analyzer adapters; Synchronous optical network SONET analyzers; Throughput testers (see all 9 examples)
Notebook computers — Laptop computers
Personal computers
Photocopiers — Copy machines
Power meters — Powerline monitors
Screwdrivers
Server load balancer — Load balancers
Voltage or current meters — Cable testers

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
99		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
70		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
61		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
60		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
58		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
53		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
50		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
49		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
48		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
41		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
40		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
38		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
36		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
30		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
24		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
23		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
21		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
20		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
16		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
9		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
9		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
7		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
7		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
6		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
4		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
4		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
3		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
3		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
1		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
1		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
0		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
0		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
0		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Skills Save Table (XLS/CSV)

Importance		Skill
69		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
63		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
60		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
60		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
56		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
56		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
56		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
56		Speaking — Talking to others to convey information effectively.
53		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
53		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
50		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
50		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
50		Time Management — Managing one's own time and the time of others.
50		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
47		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
47		Repairing — Repairing machines or systems using the needed tools.
47		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
44		Coordination — Adjusting actions in relation to others' actions.
44		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
41		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
41		Instructing — Teaching others how to do something.
41		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
38		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
38		Service Orientation — Actively looking for ways to help people.
31		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
31		Negotiation — Bringing others together and trying to reconcile differences.
31		Persuasion — Persuading others to change their minds or behavior.
31		Programming — Writing computer programs for various purposes.
28		Mathematics — Using mathematics to solve problems.
28		Technology Design — Generating or adapting equipment and technology to serve user needs.
25		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25		Operation and Control — Controlling operations of equipment or systems.
22		Operations Analysis — Analyzing needs and product requirements to create a design.
22		Science — Using scientific rules and methods to solve problems.
13		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

Abilities Save Table (XLS/CSV)

Importance		Ability
72		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
72		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
72		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
69		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
69		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66		Written Comprehension — The ability to read and understand information and ideas presented in writing.
63		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
60		Near Vision — The ability to see details at close range (within a few feet of the observer).
60		Speech Clarity — The ability to speak clearly so others can understand you.
60		Speech Recognition — The ability to identify and understand the speech of another person.
60		Written Expression — The ability to communicate information and ideas in writing so others will understand.
53		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
50		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
50		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
50		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
50		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
47		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
44		Far Vision — The ability to see details at a distance.
41		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
41		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
38		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
38		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
35		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
35		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
35		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
31		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
31		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
31		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
31		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
28		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
25		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
25		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
22		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
10		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
3		Sound Localization — The ability to tell the direction from which a sound originated.
3		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.
3		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
0		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
0		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
0		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
0		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
0		Speed of Limb Movement — The ability to quickly move the arms and legs.
0		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
99		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
86		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
85		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
79		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
74		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
73		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
71		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
70		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
69		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
64		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
63		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
60		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
59		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
59		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
59		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
57		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
54		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
53		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
52		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
52		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
51		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
49		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
48		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
45		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
45		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
43		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
42		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
40		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
40		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
39		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
37		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
37		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
36		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
34		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
34		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
31		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
31		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
29		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
22		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
13		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
11		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Detailed Work Activities Save Table (XLS/CSV)

Create electronic data backup to prevent loss of information.
Implement security measures for computer or information systems.
Analyze security of systems, network, or data.
Resolve computer network problems.
Document network-related activities or tasks.
Configure computer networks.
Install computer software.
Test computer system operations to ensure proper functioning.
Analyze data to identify or resolve operational problems.
Monitor the performance of computer networks.
Provide technical support for computer network issues.
Troubleshoot issues with computer applications or systems.
Maintain computer hardware.
Install computer hardware.
Develop specifications for computer network operation.
Test computer hardware performance.
Test software performance.
Update knowledge about emerging industry or technology trends.
Train others in computer interface or software use.
Document operational activities.
Conduct research to gain information about products or processes.
Prepare instruction manuals.

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Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Electronic Mail — How often do you use electronic mail in this job?

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94	Every day

Telephone — How often do you have telephone conversations in this job?


93	Every day

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


84	Every day
15	Once a week or more but not every day

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


80	Every day
20	Once a week or more but not every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


79	Constant contact with others
14	Contact with others most of the time

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


68	Extremely important
25	Very important

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


64	Extremely important
21	Very important
13	Important

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


39	A lot of freedom
57	Some freedom

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


49	A lot of freedom
30	Some freedom
18	Limited freedom

Time Pressure — How often does this job require the worker to meet strict deadlines?


27	Every day
40	Once a week or more but not every day
28	Once a month or more but not every week

Duration of Typical Work Week — Number of hours typically worked in one week.


46	More than 40 hours
47	40 hours

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


33	Very important results
38	Important results
27	Minor results

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


23	Extremely important
32	Very important
40	Important

Spend Time Sitting — How much does this job require sitting?


24	Continually or almost continually
37	More than half the time
26	About half the time
13	Less than half the time

Letters and Memos — How often does the job require written letters and memos?


29	Every day
29	Once a week or more but not every day
30	Once a month or more but not every week

Deal With External Customers — How important is it to work with external customers or the public in this job?


35	Extremely important
35	Important
20	Fairly important

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


30	Every day
22	Once a week or more but not every day
24	Once a month or more but not every week
21	Once a year or more but not every month

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


18	Extremely important
39	Very important
25	Important
11	Not important at all

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


35	Very high responsibility
22	Moderate responsibility
31	Limited responsibility

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


28	Continually or almost continually
25	More than half the time
34	Less than half the time

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


35	Extremely serious
16	Very serious
36	Fairly serious

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


78	Slightly close (e.g., shared office)

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


39	Continually or almost continually
38	Less than half the time
16	Never

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


36	Highly competitive
26	Moderately competitive
22	Not at all competitive

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


19	Every day
46	Once a month or more but not every week
23	Never

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


43	Once a month or more but not every week
35	Once a year or more but not every month

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


38	Once a week or more but not every day
16	Once a month or more but not every week
34	Never

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


17	Once a week or more but not every day
27	Once a month or more but not every week
28	Once a year or more but not every month
22	Never

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


22	Once a week or more but not every day
24	Once a month or more but not every week
26	Once a year or more but not every month
22	Never

Spend Time Standing — How much does this job require standing?


13	More than half the time
26	About half the time
54	Less than half the time

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


13	Every day
28	Once a month or more but not every week
43	Never

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


12	High responsibility
23	Moderate responsibility
32	Limited responsibility
26	No responsibility

Spend Time Walking and Running — How much does this job require walking and running?


13	More than half the time
20	About half the time
60	Less than half the time

Degree of Automation — How automated is the job?


17	Highly automated
19	Moderately automated
39	Slightly automated
25	Not at all automated

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?


31	Once a month or more but not every week
22	Once a year or more but not every month
41	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


16	Once a week or more but not every day
13	Once a year or more but not every month
57	Never

Public Speaking — How often do you have to perform public speaking in this job?


49	Once a year or more but not every month
33	Never

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


67	Less than half the time
23	Never

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


16	About half the time
50	Less than half the time
33	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


15	Once a week or more but not every day
21	Once a year or more but not every month
57	Never

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


34	Important
59	Not important at all

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


17	Once a year or more but not every month
70	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?


14	Once a month or more but not every week
23	Once a year or more but not every month
63	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?


12	Once a month or more but not every week
13	Once a year or more but not every month
73	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?


27	Once a year or more but not every month
67	Never

Work Schedules — How regular are the work schedules for this job?


21	Irregular (changes with weather conditions, production demands, or contract duration)
79	Regular (established routine, set schedule)

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


87	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


88	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


32	Less than half the time
68	Never

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?


26	Less than half the time
74	Never

Exposed to High Places — How often does this job require exposure to high places?


22	Once a year or more but not every month
77	Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?


89	Never

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


95	Never

Exposed to Radiation — How often does this job require exposure to radiation?


99	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


97	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


99	Never

Job Zone Save Table (XLS/CSV)

Title	Job Zone Four: Considerable Preparation Needed
Education	Most of these occupations require a four-year bachelor's degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range	(7.0 to < 8.0)

Education

Percentage of Respondents	Education Level Required
47	Bachelor's degree
22	Associate's degree
14	Some college, no degree

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
83		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
50		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
45		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
28		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
6		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
6		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
89		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
88		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
87		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
86		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
84		Integrity — Job requires being honest and ethical.
83		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
81		Initiative — Job requires a willingness to take on responsibilities and challenges.
81		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
81		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
79		Persistence — Job requires persistence in the face of obstacles.
75		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
72		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
71		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
70		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
66		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
65		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values Save Table (XLS/CSV)

Extent		Work Value
72		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
67		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
61		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
50		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
33		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Wages & Employment Trends

Median wages (2020)	$31.47 hourly, $65,450 annual
State wages
Local wages	ZIP Code:

Employment (2019)	195,100 employees
Projected growth (2019-2029)	Faster than average (5% to 7%)
Projected job openings (2019-2029)	14,800
State trends

Top industries (2019)	Professional, Scientific, and Technical Services (25% employed in this sector) Information (19%) Educational Services (10%) (see all industries)

Source: Bureau of Labor Statistics 2020 wage data and 2019-2029 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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